Thriving in the Workplace All-in-One for Dummies (ISBN - 0470575255)

699 Pages·2021·6.23 MB·English

7 IN 1

BOOKS
BOOKS

• Business Success Skills

• Time Management & Organization

• Managing Yourself and Others

• Effective Communication

• Managing People & Conflicts

• Stress Management

• Continuing Education & Training

Thriving in the
Workplace

A L L - I N - O N E

Making Everything Easier!™

Open the book and find:

• How to negotiate to get what you
need and deserve

• Advice on creating a time-
management system you can live
with

• The best ways to create a
productive work environment

• How to combat procrastination

• When (and how) to delegate

• Tips for dealing with difficult
people

• How to use business etiquette to
prevent problems

• Suggestions on using online
courses to get ahead

$29.99 US / $35.99 CN / £19.99 UK

ISBN 978-0-470-57525-3

Business/Career

Go to Dummies.com®

for videos, step-by-step examples,
how-to articles, or to shop!

Practical advice on keeping your job,
advancing your career, and enjoying
yourself a bit along the way

Tough times mean tough job conditions. From job security
to extra responsibilities, the job market changes regularly
and you need to adapt. This comprehensive book gives
people of all ages, in any job, and in any type of workplace
the information, tips, and action plans needed to boost
professional value, increase visibility, and manage stress.

• The foundation of success — get the lowdown on the key
business skills to ensure your success, from setting goals to being
an integral part of your team

• Time for time management — discover how getting organized
and managing your time are the smartest ways to preempt
problems in the workplace

• Talk the talk — understand the importance of communication
in the workplace, from being an active listener to speaking
positively to best practices in correspondence

• Manage negative situations — master the art of staying cool
when conflicts arise, dealing with difficult bosses and coworkers,
and handling conflict constructively

• Combat stress and decompress — get tips and tools for
managing stress, letting go of tension, and relaxing when your
mind is working overtime

Business Success Skills

Time Management &
Organization

Managing Yourself and
Others

Effective Communication

Managing People &
Conflicts

Stress Management

Continuing Education &
Training

Thriving in the Workplace

A L L - I N - O N E

spine=1.3920”

Start with FREE Cheat Sheets

Cheat Sheets include

• Checklists

• Charts

• Common Instructions

• And Other Good Stuff!

Get Smart at Dummies.com
Dummies.com makes your life easier with 1,000s
of answers on everything from removing wallpaper
to using the latest version of Windows.

Check out our

• Videos

• Illustrated Articles

• Step-by-Step Instructions

Plus, each month you can win valuable prizes by entering
our Dummies.com sweepstakes. *

Want a weekly dose of Dummies? Sign up for Newsletters on

• Digital Photography

• Microsoft Windows & Office

• Personal Finance & Investing

• Health & Wellness

• Computing, iPods & Cell Phones

• eBay

• Internet

• Food, Home & Garden

Find out “HOW” at Dummies.com

*Sweepstakes not currently available in all countries; visit Dummies.com for official rules.

Get More and Do More at Dummies.com®

To access the Cheat Sheet created specifically for this book, go to
www.dummies.com/cheatsheet/thrivingintheworkplaceaio

spine=1.3920”

by Marty Brounstein, Michael C. Donaldson,
Peter Economy, Allen Elkin, PhD, Sue Fox, Kevin
Johnson, Malcolm Kushner, Susan Manning,
Mark McCormack, Bob Nelson, PhD, Vivian
Scott, Dirk Zeller, and Zig Ziglar

Thriving in the
Workplace
A L L - I N - O N E

FOR
DUMmIES

‰

01_575253-ffirs.indd i
01_575253-ffirs.indd i
3/24/10 10:45 PM
3/24/10 10:45 PM

Thriving in the Workplace All-in-One For Dummies®

Published by
Wiley Publishing, Inc.
111 River St.
Hoboken, NJ 07030-5774

www.wiley.com

Copyright © 2010 by Wiley Publishing, Inc., Indianapolis, Indiana

Published by Wiley Publishing, Inc., Indianapolis, Indiana

Published simultaneously in Canada

No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or
by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permit-
ted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written
permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the
Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, [phone], fax [phone].
Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley
& Sons, Inc., 111 River Street, Hoboken, NJ 07030, [phone], fax [phone], or online at http://
www.wiley.com/go/permissions.

Trademarks: Wiley, the Wiley Publishing logo, For Dummies, the Dummies Man logo, A Reference for the
Rest of Us!, The Dummies Way, Dummies Daily, The Fun and Easy Way, Dummies.com, Making Everything
Easier, and related trade dress are trademarks or registered trademarks of John Wiley & Sons, Inc. and/
or its affi liates in the United States and other countries, and may not be used without written permission.
All other trademarks are the property of their respective owners. Wiley Publishing, Inc., is not associated
with any product or vendor mentioned in this book.

LIMIT OF LIABILITY/DISCLAIMER OF WARRANTY: THE PUBLISHER AND THE AUTHOR MAKE NO
REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THE ACCURACY OR COMPLETENESS OF
THE CONTENTS OF THIS WORK AND SPECIFICALLY DISCLAIM ALL WARRANTIES, INCLUDING WITH-
OUT LIMITATION WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE. NO WARRANTY MAY BE
CREATED OR EXTENDED BY SALES OR PROMOTIONAL MATERIALS. THE ADVICE AND STRATEGIES
CONTAINED HEREIN MAY NOT BE SUITABLE FOR EVERY SITUATION. THIS WORK IS SOLD WITH THE
UNDERSTANDING THAT THE PUBLISHER IS NOT ENGAGED IN RENDERING LEGAL, ACCOUNTING, OR
OTHER PROFESSIONAL SERVICES. IF PROFESSIONAL ASSISTANCE IS REQUIRED, THE SERVICES OF
A COMPETENT PROFESSIONAL PERSON SHOULD BE SOUGHT. NEITHER THE PUBLISHER NOR THE
AUTHOR SHALL BE LIABLE FOR DAMAGES ARISING HEREFROM. THE FACT THAT AN ORGANIZA-
TION OR WEBSITE IS REFERRED TO IN THIS WORK AS A CITATION AND/OR A POTENTIAL SOURCE
OF FURTHER INFORMATION DOES NOT MEAN THAT THE AUTHOR OR THE PUBLISHER ENDORSES
THE INFORMATION THE ORGANIZATION OR WEBSITE MAY PROVIDE OR RECOMMENDATIONS IT
MAY MAKE. FURTHER, READERS SHOULD BE AWARE THAT INTERNET WEBSITES LISTED IN THIS
WORK MAY HAVE CHANGED OR DISAPPEARED BETWEEN WHEN THIS WORK WAS WRITTEN AND
WHEN IT IS READ.

For general information on our other products and services, please contact our Customer Care
Department within the U.S. at 877-762-2974, outside the U.S. at 317-572-3993, or fax [phone].

For technical support, please visit www.wiley.com/techsupport.

Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may
not be available in electronic books.

Library of Congress Control Number: 2010924583

ISBN: 978-0-470-57525-3

Manufactured in the United States of America

10 9 8 7 6 5 4 3 2 1

01_575253-ffirs.indd ii
01_575253-ffirs.indd ii
3/24/10 10:45 PM
3/24/10 10:45 PM

About the Authors

Marty Brounstein is the principal of The Practical Solutions Group, a training
and consulting fi rm that specializes in management and organizational
effectiveness. Marty is the author of numerous books, including Handling the
Diffi cult Employee: Solving Performance Problems; Coaching and Mentoring For
Dummies; Managing Teams For Dummies; and Communicating Effectively For
Dummies.

Michael C. Donaldson, in his entertainment law practice, represents
writers, directors, and producers. In addition to working on fi lms by such
industry icons as Oliver Stone, Davis Guggenheim, and Lawrence Bender,
Michael serves as General Counsel to Film Independent and the Writers
Guild Foundation. He was recently honored with the Amicus Award by The
International Documentary Association — an honor bestowed on only two
others before him: Steven Spielberg and John Hendricks, the founder of the
Discovery Channel. His book Clearance and Copyright is used in over 50 fi lm
schools and has become the standard industry reference book.

Peter Economy is associate editor of Leader to Leader, the Apex award-winning
magazine of the Leader to Leader Institute, and author of numerous books,
including Managing For Dummies, The SAIC Solution: How We Built an $8
Billion Employee-Owned Technology Company, The Management Bible,
Home-Based Business For Dummies, Lessons from the Edge: Survival Skills
for Starting and Growing a Company, Writing Fiction For Dummies, and many
others.

Allen Elkin, PhD, is the director of The Stress Management & Counseling
Center in New York City and holds workshops and presentations for
professional organizations and corporations, including the American Society
of Contemporary Medicine and Surgery, the Drug Enforcement Agency,
Morgan Stanley, IBM, PepsiCo, and the New York Stock Exchange.

Sue Fox provides etiquette products, educational material, group training,
and private consultations to business professionals, celebrities, corporations,
and educational institutions through her company, The Etiquette Survival
Group. She has set up many Etiquette Survival consultants throughout
the United States and internationally. She is a professional member of the
International Association of Protocol Consultants (IAPC).

Kevin Johnson is the CEO of The Cutting Ed, Inc., a consulting company that
specializes in helping clients envision education and training for the 21st
century. He has more than 20 years’ experience working in education and
fi guring out how to use technology to his advantage.

01_575253-ffirs.indd iii
01_575253-ffirs.indd iii
3/24/10 10:45 PM
3/24/10 10:45 PM

Malcolm Kushner, America’s favorite humor consultant, is an internationally
acclaimed expert on humor and communication and a professional speaker.
Since 1982, he has trained thousands of managers, executives, and professionals
how to gain a competitive edge with humor. His clients include IBM, Hewlett-
Packard, AT&T, Chevron, Aetna, Motorola, and Bank of America. Co-creator
of a humor exhibit featured at The Ronald Reagan Presidential Library, he
also created the annual Cost of Laughing Index.

Susan Manning teaches online courses for the University of Wisconsin-Stout
and the University of Illinois’ Illinois Online Network in online learning,
instructional design, technology tools, the synchronous classroom, and
group work online. She has taught hundreds of faculty, including international
faculty from Saudi Arabia, Denmark, Vietnam, and Russia. Susan can be heard
regularly on The LearningTimes GreenRoom podcast (www.ltgreenroom.org).

Mark McCormack is the founder of International Management Group, a
multi-million-dollar worldwide corporation that is a consultant to 50 Fortune
500 companies. His books include What They Still Don’t Teach You at Harvard
Business School and The World of Professional Golf.

Bob Nelson, PhD, is president of Nelson Motivation, Inc., a cofounder of
Recognition Professionals International, and a multi-million-copy best-selling
author of numerous business books including 1001 Ways to Reward Employees,
Managing For Dummies, and his most recent: Keeping Up in a Down Economy.
For more information or interest in scheduling Dr. Nelson to present for your
management group, conference, or association, visit his Web site at www.
nelson-motivation.com or contact his company directly at 1-800-575-5521.

Vivian Scott, author of Confl ict Resolution at Work For Dummies, is a
Professional Certifi ed Mediator with a private practice in Snohomish,
Washington and a member of the Washington Mediation Association. She
also mediates with her collaborating authors at the Dispute Resolution
Center of Sno. & Island Counties helping to resolve a variety of disputes. She
received the Silver Screen Award from the U.S. International Film and Video
Festival for her role as developer and executive producer of the America at
Work video series, which aired on the USA Network.

Dirk Zeller, CEO of Sales Champions and Real Estate Champions, is one of
the world’s most published authors on success, time management, sales,
and productivity. As a speaker and lecturer he has presented before large
audiences on fi ve continents. His tools, systems, and strategies for success
are used in more than 97 countries worldwide.

Zig Ziglar, chairman of The Zig Ziglar Corporation, is an internationally
known authority on high-level performance. He is considered the icon for
motivation and inspiration. A renowned speaker and lecturer, Zig addresses
over 300,000 people annually at Get Motivated seminars across the United
States. He is the author of 29 books, ten of which are bestsellers, including
See You at the Top, Over the Top, and Something to Smile About.

01_575253-ffirs.indd iv
01_575253-ffirs.indd iv
3/24/10 10:45 PM
3/24/10 10:45 PM

01_575253-ffirs.indd v
01_575253-ffirs.indd v
3/24/10 10:45 PM
3/24/10 10:45 PM

Publisher’s Acknowledgments

We’re proud of this book; please send us your comments at http://dummies.custhelp.com.
For other comments, please contact our Customer Care Department within the U.S. at 877-762-2974,
outside the U.S. at 317-572-3993, or fax [phone].

Some of the people who helped bring this book to market include the following:

Acquisitions, Editorial, and Media
Development

Compilation Editor: Tracy L. Barr

Project Editors: Alissa Schwipps,
Sarah Faulkner

Acquisitions Editor: Tracy Boggier

Copy Editor: Caitlin Copple

Assistant Editor: Erin Calligan Mooney

Editorial Program Coordinator: Joe Niesen

Technical Editor: Shweta L. Khare

Editorial Managers: Jennifer Ehrlich,
Christine Meloy Beck

Senior Editorial Assistant: David Lutton

Editorial Assistant: Jennette ElNaggar

Art Coordinator: Alicia B. South

Cover Photos: Nicholas Rigg

Cartoons: Rich Tennant
(www.the5thwave.com)

Composition Services

Project Coordinator: Patrick Redmond

Layout and Graphics: Christin Swinford,
Julie Trippetti

Illustrator: Pam Tanzey

Proofreaders: Laura Albert, Cynthia Fields,
John Greenough

Indexer: BIM Indexing & Proofreading

Publishing and Editorial for Consumer Dummies

Diane Graves Steele, Vice President and Publisher, Consumer Dummies

Kristin Ferguson-Wagstaffe, Product Development Director, Consumer Dummies

Ensley Eikenburg, Associate Publisher, Travel

Kelly Regan, Editorial Director, Travel

Publishing for Technology Dummies

Andy Cummings, Vice President and Publisher, Dummies Technology/General User

Composition Services

Debbie Stailey, Director of Composition Services

01_575253-ffirs.indd vi
01_575253-ffirs.indd vi
3/24/10 10:45 PM
3/24/10 10:45 PM

Contents at a Glance

Introduction ................................................................ 1

Book I: Key Business Skills to Enhance
Your Chance of Success ................................................ 7

Chapter 1: Recognizing the Hallmarks of Success .........................................................9
Chapter 2: Gearing Yourself Up to Get Results ............................................................25
Chapter 3: Goal Setting Made Easy ................................................................................47
Chapter 4: Being an Integral Part of a Team .................................................................61
Chapter 5: Negotiating to Get What You Need and Deserve ......................................73

Book II: Getting Organized and Managing Your Time:
Smart Ways to Preempt Problems ............................... 95

Chapter 1: Peas in a Pod: Organization and Time Management ................................97
Chapter 2: Focusing Your Efforts, Prioritizing Tasks, and Blocking Your Time ....113
Chapter 3: Setting Up and Maintaining a Productive Workspace ............................131
Chapter 4: Defending Your Day from Interruptions ..................................................147
Chapter 5: Overcoming Procrastination .....................................................................165
Chapter 6: Putting an End to the Perils of Paperwork and Data ..............................181
Chapter 7: Fine-Tuning Organization Skills with Technology ..................................197

Book III: Taking Charge of What You Can .................. 217

Chapter 1: Managing Yourself: Taking Care of No. 1 .................................................219
Chapter 2: Managing Meetings .....................................................................................235
Chapter 3: The Fine Art of Delegating .........................................................................253

Book IV: Get to the @#% Point!
Communicating Effectively ....................................... 269

Chapter 1: Telling It Like It Is: The Fundamentals of Communication ....................271
Chapter 2: Listening Actively .......................................................................................285
Chapter 3: Speaking Assertively ..................................................................................307
Chapter 4: You’ve Got Mail: Communicating Electronically ....................................327
Chapter 5: Taking Advantage of the Spotlight: Giving Effective Presentations .....343

02_575253-ftoc.indd vii
02_575253-ftoc.indd vii
3/24/10 10:46 PM
3/24/10 10:46 PM

Book V: Can’t We All Just Get Along? Navigating
Tricky Workplace Relationships and Situations .......... 365

Chapter 1: Understanding Offi ce Politics....................................................................367
Chapter 2: Preventing Problems with Business Etiquette ........................................381
Chapter 3: Staying Cool When Confl icts Arise ...........................................................399
Chapter 4: Dealing with Diffi cult Bosses and Co-Workers ........................................421
Chapter 5: Handling Confl ict Constructively ..............................................................435
Chapter 6: Serving Your Customers and Hurdling Challenges ................................461
Chapter 7: Managing Ethical Dilemmas at Work ........................................................477
Chapter 8: When Worlds Collide: Managing Change on the Job .............................493

Book VI: Managing Stress in Stressful Times .............. 505

Chapter 1: De-Stress at Work (And Still Keep Your Job) ..........................................507
Chapter 2: Letting Go of Tension .................................................................................525
Chapter 3: Quieting Your Mind ....................................................................................545
Chapter 4: The Secrets of Stress-Resistant Thinking ................................................565

Book VII: Going Further to Get Ahead: Certifications
and Courses to Enhance Your Value ........................... 581

Chapter 1: Discovering What’s Available Online .......................................................583
Chapter 2: Debunking Myths about Online Education ..............................................601
Chapter 3: Using ePortfolio to Track and Tout Your Accomplishments ................617

Index ...................................................................... 633

02_575253-ftoc.indd viii
02_575253-ftoc.indd viii
3/24/10 10:46 PM
3/24/10 10:46 PM