The Washback Effect of Grade Ten English Language (EGSEC) Examination

146 Pages·2014·1.04 MB·English

ADDIS ABABA UNIVERSITY
SCHOOL OF COMMERCE
DEPARTMENT OF LOGISTICS AND SUPPLY CHAIN MANAGEMENT

THE EFFECT OF ENTERPRISE RESOURCE PLANNING
IMPLEMENTATION ON INTERNAL SUPPLY CHAIN PERFORMANCE:
THE CASE OF ETHIO TELECOM

BY
ADANE AYALEW

ADVISOR:
MATIWOS ENSERMU (Ph.D.)

A THESIS SUBMITTED TO ADDIS ABABA UNIVERSITY SCHOOL OF COMMERCE
IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE DEGREE OF
MASTER OF ARTS IN LOGISTICS AND SUPPLY CHAIN MANAGEMENT

May, 2017
ADDIS ABABA, ETHIOPIA
THE EFFECT OF ENTERPRISE RESOURCE PLANNING
IMPLEMENTATION ON INTERNAL SUPPLY CHAIN PERFORMANCE;
THE CASE OF ETHIO TELECOM

BY
ADANE AYALEW (GSE/1265/05)

A THESIS SUBMITTED TO ADDIS ABABA UNIVERSITY SCHOOL OF COMMERCE
IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE DEGREE OF
MASTER OF ARTS IN LOGISTICS AND SUPPLY CHAIN MANAGEMENT

ADVISOR
MATIWOS ENSERMU (Ph.D.)

May, 2017
ADDIS ABABA, ETHIOPIA
ADDIS ABABA UNIVERSITY
SCHOOL OF COMMERCE
DEPARTMENT OF LOGISTICS AND SUPPLY CHAIN MANAGEMENT

THE EFFECT OF ERP IMPLEMENTATION ON INTERNAL SUPPLY CHAIN
PERFORMANCE; THE CASE OF ETHIO TELECOM

BY
ADANE AYALEW (GSE/1265/05)

APPROVED BY BOARD OF EXAMINERS
___________________________ ___________________
Advisor Signature & Date
___________________________ ___________________
Internal Examiner Signature & Date
___________________________ ___________________
External Examiner Signature & Date
Declaration
I declare that this thesis is the result of my independent research work on the topic entitled “The Effect of
ERP Implementation on Internal Supply Chain Performance the case of Ethio telecom” in partial
fulfillment of the requirements for the Degree of Master of Art in Logistics and Supply Chain
Management at Addis Ababa University School of commerce. It is my original work and all the
references used in the study are acknowledged.
Adane Ayalew ______________________
Name Signature & Date
Dedication
This thesis is dedicated to the memory of my mother Belaynesh Simeneh, who would have been
happy to see her seedlings grown well.
Table of Contents
Acknowledgements .................................................................................................................................... i
List of Abbreviations and Acronyms ........................................................................................................ ii
List of Tables ........................................................................................................................................... iii
Abstract .................................................................................................................................................... iv
CHAPTER ONE: INTRODUCTION
1.1. Background of the Study............................................................................................................... 1
1.2. Statement of the Problem .............................................................................................................. 2
1.3. Basic Research Questions ............................................................................................................. 4
1.4. Objective of the study ................................................................................................................... 4
1.5. Significance of the study ............................................................................................................... 5
1.6. Scope of the study ......................................................................................................................... 5
1.7. Limitation of the Study ................................................................................................................. 5
1.8. Organization of the Study ............................................................................................................. 5
CHAPTER TWO: LITERATURE REVIEW
2.1. Theoretical Review ....................................................................................................................... 6
2.1.1. Factors affecting ERP implementation ................................................................................. 9
2.1.2. Supply chain performance Measurements .......................................................................... 11
2.2. Empirical Review ........................................................................................................................ 13
CHAPTER THREE: RESEARCH METHODOLOGY
3.1. Research Design .......................................................................................................................... 17
3.2. Research Study Area ................................................................................................................... 17
3.3. Sample size and Sampling techniques ........................................................................................ 17
3.4. Method of data collection: Data Source and Instrument ............................................................. 18
3.5. Method of Data Analysis ............................................................................................................ 18
3.5.1. Descriptive statistical Analysis ........................................................................................... 18
3.5.2. Inferential statistical Analysis ............................................................................................. 18
3.6. Measurement Instruments ........................................................................................................... 20
3.7. Ethical consideration ................................................................................................................... 20
3.8. Validity and Reliability Test ....................................................................................................... 20
3.8.1. Validity Test ........................................................................................................................ 20
3.8.2. Reliability Test .................................................................................................................... 21
CHAPTER FOUR: DATA ANALYSIS AND DISCUSSION
4.1. Data Analysis .............................................................................................................................. 23
4.2. Discussion of the Study............................................................................................................... 39
CHAPTER FIVE: SUMMARY, CONCLUSIONS AND RECOMMENDATIONS
5.1. Summary of the Findings ............................................................................................................ 44
5.2. Conclusions ................................................................................................................................. 45
5.3. Recommendations ....................................................................................................................... 47
5.4. Limitation and implication for further Research ......................................................................... 49
Bibliography ........................................................................................................................................... 50
APPENDICES ........................................................................................................................................ 54
Acknowledgements
First of all, I would like to praise and thank the Almighty God and the mother St. Marry for
being with me in all endeavors of my life. I am really lucky to be advised by Matiwos Ensermu
(Ph.D.) who is one of the few precious intellectuals of Ethiopia. I would also like to thank my
friend Tesfa Tiruneh who thoroughly read my work and provided me valuable comments.
Hayalu Solomon, my best friend, also deserves special thanks for his morale and edition support
in finalizing the study.
Next, it is my pleasure to extend my heart felt gratitude to ERP super users in ethio telecom who
devoted their time and provided me all the required information needed for the study.
Last but not least, I would like to present my thanks to my families for their contribution for me
to be who I am.

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List of Abbreviations and Acronyms

ERP Enterprise resource planning
IT Information Technology
ISCP Internal Supply chain performance
MR Material Requisition
POR Purchase Order requisition
RFQ Request for quotation
SCM Supply chain Management
SCOR Supply chain operation reference
SCP Supply chain Performance
SPSS Statistical package for social science
TOT Training of trainers

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List of Tables
Table 3. 1 Model Specification of Variables. ............................................................................... 19
Table 3.2 Reliability Test of Variable’s Using Cronbach’s Alpha ............................................... 22
Table 4.1 Gender of the Respondents ........................................................................................... 24
Table 4.2 Educational level of the Respondents ........................................................................... 24
Table 4.3 Job Position of the Respondents ................................................................................... 25
Table 4.4 Company Experience of the Respondents .................................................................... 25
Table 4.5 ERP Usage Experience of the Respondents ................................................................. 26
Table 4.6 Summery of Survey result for the independent variables ............................................. 27
Table 4.7 Mean value of independent variables .......................................................................... 29
Table 4.8 Summery of Survey result for dependent variable ....................................................... 29
Table 4.9 Measures of Associations and Descriptive Adjectives ................................................. 31
Table 4.10 Correlation Matrix between the dependent and the Independent Variables ............... 32
Table – 4.11 Model Summary ...................................................................................................... 35
Table 4.12 ANOVA Model Fit .................................................................................................... 36
Table 4.13 Beta Coefficient ........................................................................................................ 37

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