The Supervisor's handbook: a quick and handy guide for any manager or business owner PDF
Preview The Supervisor's handbook: a quick and handy guide for any manager or business owner
The Supervisor's Handbook : A Quick and title: Handy Guide for Any Manager or Business Owner Business Desk Reference author: publisher: The Career Press isbn10 | asin: 1564141063 print isbn13: 9781564141064 ebook isbn13: 9780585212456 language: English Supervision of employees--Handbooks, subject manuals, etc. publication date: 1993 lcc: HF5549.17.S86 1993eb ddc: 658.3/02 Supervision of employees--Handbooks, subject: manuals, etc. Page iii The Supervisor's Handbook: Second Edition A Quick and Handy Guide for Any Manager or Business Owner CAREER PRESS 180 Fifth Avenue P.O. Box 34 Hawthorne, NJ 07507 1-800-CAREER-1 201-427-0229 (outside U.S.) FAX: 201-427-2037 Page iv Copyright © 1993 by National Press Publications, a division of Rockhurst College Continuing Education Center, Inc. All rights reserved under the Pan-American and International Copyright Conventions. This book may not be reproduced, in whole or in part, in any form or by any means electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system now known or hereafter invented, without written permission from the publisher, The Career Press. THE SUPERVISOR'S HANDBOOK (SECOND EDITION) A QUICK AND HANDY GUIDE FOR ANY MANAGER OR BUSINESS OWNER ISBN 1-56414-106-3, $8.95 Cover design by Digital Perspectives Printed in the U.S.A. by Book-mart Press To order this title by mail, please include price as noted above, $2.50 handling per order, and $1.00 for each book ordered. Send to: Career Press, Inc., 180 Fifth Ave., P.O. Box 34, Hawthorne, NJ 07507 Or call toll-free 1-800-CAREER-1 (Canada: 201-427-0229) to order using VISA or MasterCard, or for further information on books from Career Press. Library of Congress Cataloging-in-Publication Data The Supervisor's handbook : a quick and handy guide for any manager or business owner. 2nd ed. p. cm. (Business desk reference) ISBN 1-56414-106-3 : $8.95 1. Supervision of employeesHandbooks, manuals, etc. I. Career Press Inc. II. Series. HF5549.17.S86 1993 658.3'02dc20 93-26982 CIP CIP Page v Table of Contents Introduction 1 Chapter 1 Effective Leadership How You Can Contribute to Profits 5 Improving Your Leadership Efficiency 7 Increasing Your Power 9 How to Make Better Decisions 11 The Importance of Developing Plans 12 The Five W's and an H for Developing Plans 14 How to Set Objectives 15 Changing Established Work Patterns 16 Chapter 2 The Importance of Teamwork Running Efficient Meetings 21 Forming and Leading Quality Circles 24 Improving Relationships Among Groups 26 How to Build Teamwork 28 Managing Conflict 30 Chapter 3 Getting the Most from Your Employees How to Motivate People 34 Motivation 37 Praising and Rewarding People Effectively 38 Structuring People's Jobs 40 Hiring New Employees 42 How to Get New Employees Off to a Fast Start 48 Providing On-The-Job Training 49 Job Design 52 Employees and Goals 52 Giving Constructive Criticism 53 Performance Appraisals 55 How to Conduct Performance Appraisals 56 Page vi Chapter 4 Handling Employment Issues Handling Complaints 59 The Supervisor and the Labor Contract 61 Supervising Minority Workers 63 Managing Stress 67 What to Do When Personal Problems Affect Job 70 Performance Handling Absenteeism and Tardiness 72 How to Shape Up Problem Workers 73 When Employees Must Be Dismissed 75 Chapter 5 Time Management How Time Is Spent 80 How to Be an Effective Delegator 80 Time-Wasters 82 Time-Savers 83 Time Management Tools 84 Chapter 6 Communication No Secrets 87 Communication Vehicles 88 Communication: It's Also Appearance 90 A Different Kind of Communication 90 How to Communicate More Powerfully 91 Page 1 Introduction The effective supervisor or small business owner can multiply the value and benefits he or she contributes to the organization by keeping in mind these considerations covering supervisory responsibility: 1. Remember it is your job to develop and foster the high morale, enthusiasm and esprit de corps of your team. 2. Make it a point to know and understand the objectives of your boss, department and company. Make sure your employees know what their individual objectives are and how they fit into and contribute to the organization's objectives. 3. Keep all members of your team informed about all aspects of their jobs and of the work unit in general. 4. Be familiar with and able to interpret and enforce all company and departmental policies and regulations. To the employee, you are the company.
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