Related Books of Interest The Social Factor Multisite Commerce Innovate, Ignite, and Win through Proven Principles for Overcoming Mass Collaboration and the Business, Organizational, and Social Networking Technical Challenges by Maria Azua by Lev Mirlas ISBN: 0-13-701890-8 ISBN: 0-13-714887-9 Business leaders and strategists can drive In Multisite Commerce, Lev Mirlas—the immense value from social networking “inside architect who pioneered the concept of a the firewall.” Drawing on her unsurpassed shared multisite platform with IBM experience deploying innovative social WebSphere Commerce—introduces networking systems within IBM and for best practices and methodologies for customers, Maria Azua demonstrates how implementing and managing multiple to establish social networking communities, e-commerce sites efficiently and and then leverage those communities to drive cost-effectively. extraordinary levels of innovation. The Social Mirlas begins by reviewing why multisite Factor offers specific techniques for promot- commerce is necessary and yet so ing mass collaboration in the enterprise and challenging to execute. Next, he addresses strategies to monetize social networking to multisite commerce from three generate new business opportunities. perspectives: business, implementation, Whatever your industry,The Social Factor will and technical.You’ll learn how to plan and help you learn how to choose and implement implement a shared platform and use it the right social networking solutions for your to create and operate new sites that will unique challenges...how to avoid false starts remarkably lower incremental cost. and wasted time...and how to evaluate and This book’s start-to-finish methodology make the most of today’s most promising provides a common language that everyone social technologies—from wikis and blogs to involved in multiple sites—from executives knowledge clouds. to project managers and technical archi- tects to site administrators—can share. Listen to the author’s podcast at: ibmpressbooks.com/podcasts Sign up for the monthly IBM Press newsletter at ibmpressbooks/newsletters Related Books of Interest The New Language of Search Engine Marketing 2.0 Marketing How to Use ANGELS to Energize Driving SearchTraffic to Your Market Your Company’s Web Site by Sandy Carter by Mike Moran and Bill Hunt ISBN: 0-13-714249-8 ISBN: 0-13-606868-5 Use ANGELS and Web 2.0 Marketing to Drive The #1 Step-by-Step Guide to Search Powerful, Quantifiable Results Marketing Success...Now Completely Today, marketers have an array of radically Updated with New Techniques,Tools, Best new Web 2.0-based techniques at their dis- Practices, and Value-Packed Bonus DVD! posal: viral marketing, social networking, vir- Thoroughly updated to fully reflect today’s tual worlds, widgets,Web communities, blogs, latest search engine marketing opportuni- podcasts, and next-generation search, to ties, this book guides you through profiting name just a few. Now, leading IBM marketing from social media marketing, site search, innovator Sandy Carter introduces ANGELS, advanced keyword tools, hybrid paid search a start-to-finish framework for choosing the auctions, and much more.You’ll walk step- right Web 2.0 marketing tools—and using by-step through every facet of creating them to maximize revenue and profitability. an effective program: projecting business Carter demonstrates winning Web 2.0 mar- value, selling stakeholders and executives, keting at work through 54 brand-new case building teams, choosing strategy, imple- studies: organizations ranging from Staples to menting metrics, and above all, execution. Harley Davidson, Coca-Cola to Mentos, Nortel to IBM itself.You’ll discover powerful new ways to market brands and products in both B2B and B2C markets...integrate Web 2.0, experiential, and conventional marketing... maximize synergies between global and local marketing...gain more value from influencers, and more. 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Reaching the Goal Ricketts ISBN: 0-13-233312-0 Eating the IT Elephant Hopkins and Jenkins ISBN: 0-13-7130120 Sign up for the monthly IBM Press newsletter at ibmpressbooks/newsletters This page intentionally left blank Web 2.0 and Social Networking for the Enterprise This page intentionally left blank Web 2.0 and Social Networking for the Enterprise Guidelines and Examples for Implementation and Management Within Your Organization Joey Bernal IBM Press Pearson plc Upper Saddle River,NJ • Boston • Indianapolis • San Francisco New York • Toronto • Montreal • London • Munich • Paris • Madrid Cape Town • Sydney • Tokyo • Singapore • Mexico City ibmpressbooks.com The author and publisher have taken care in the preparation of this book, but make no expressed or implied warranty of any kind and assume no responsibility for errors or omissions. No liability is assumed for incidental or consequential damages in connection with or arising out of the use of the information or programs contained herein. © Copyright 2010 by International Business Machines Corporation. All rights reserved. Note to U.S. Government Users: Documentation related to restricted right. Use, duplication, or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corporation. IBM Press Program Managers: Steven M. 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For more information, please contact U.S. Corporate and Government Sales 1-800-382-3419 [email protected] For sales outside the U.S., please contact International Sales [email protected] The following terms are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both: IBM, the IBM logo, IBM Press, CloudBurst, DB2, developerWorks, Domino, FileNet, Informix, InfoSphere, iNotes, Lotus, Notes, OmniFind, QuickPlace, Quickr, Rational, Sametime, Symphony, Unyte, WebSphere, z/OS. Adobe, Flex, Macromedia, and Flash are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States, and/or other countries. Microsoft, Windows, Outlook, Excel, SQL Server, and SharePoint are trademarks of Microsoft Corporation in the United States, other countries, or both. Java, JavaScript, JavaServer, J2EE, and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. UNIX is a registered trademark of The Open Group in the United States and other countries. Linux is a registered trade- mark of Linus Torvalds in the United States, other countries, or both. Other com- pany, product, or service names may be trademarks or service marks of others. Library of Congress Cataloging-in-Publication Data Bernal, Joey. Web 2.0 and social networking for the enterprise : guidelines and examples for implementation and management within your organization / Joey Bernal. p. cm. Includes bibliographical references and index. ISBN 978-0-13-700489-8 (pbk. : alk. paper) 1. Web 2.0. 2. Online social net- works. 3. Business—Data processing. I. Title. TK5105.88817.B47 2009 0 6.7’54—dc20 2009029324 All rights reserved. This publication is protected by copyright, and permission must be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permissions, write to: Pearson Education, Inc. Rights and Contracts Department 501 Boylston Street, Suite 900 Boston, MA 02116 Fax (617) 671-3447 ISBN-13: 978-0-13-700489-8 ISBN-10: 0-13-700489-3 Text printed in the United States on recycled paper at R.R. Donnelley in Crawfordsville, Indiana. First printing October 2009