The Skilled Helper: A Problem-Management and Opportunity-Development Approach to Helping PDF
Preview The Skilled Helper: A Problem-Management and Opportunity-Development Approach to Helping
Story Possibilities Possible strategies New perspectives Change agenda Best ft strategies Value Commitment Plan How do I make it all happen? Stage I: Current Picture What’s going on? Stage II: Preferred Picture What do I need or want? Stage III: The Way Forward How do I get what I need or want? The Skilled-Helper Model • Tuning in • Active listening • Responding with empathy • Checking understanding • Probing • Summarizing • Challenging • Negotiating The Helping Dialogue: Essential Communication Skills Copyright 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. THE SKILLED HELPER A Problem-Management and Opportunity- Development Approach to Helping TENTH EDITION Gerard Egan Professor Emeritus Loyola University of Chicago ±±±±±±±±±±±±±±±±±±±±±±±±±±±±±±±±±±±±±±±±±±±±±± Australia • Brazil • Japan • Korea • Mexico • Singapore • Spain • United Kingdom • United States Copyright 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. This is an electronic version of the print textbook. Due to electronic rights restrictions, some third party content may be suppressed. Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. The publisher reserves the right to remove content from this title at any time if subsequent rights restrictions require it. For valuable information on pricing, previous editions, changes to current editions, and alternate formats, please visit www.cengage.com/highered to search by ISBN#, author, title, or keyword for materials in your areas of interest. Copyright 2012 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. The Skilled Helper: A Problem- Management and Opportunity-Development Approach to Helping, Tenth Edition Gerard Egan Publisher/Executive Editor: Jaime Perkins Acquisitions Editor: Seth Dobrin Developmental Editor: Arthur Pomponio Assistant Editor: Naomi Dreyer Editorial Assistant: Travis Holland Media Editor: Elizabeth Momb Brand Manager: Liz Rhoden Market Development Manager: Kara Parsons Content Project Manager: Matthew Ballantyne Art Director: Caryl Gorska Manufacturing Planner: Judy Inouye Rights Acquisitions Specialist: Roberta Broyer Design, Production Services, and Composition: PreMediaGlobal Cover Image: © Duncan Walker/iStockphoto © 2014, 2010 Brooks/Cole, Cengage Learning ALL RIGHTS RESERVED. No part of this work covered by the copyright herein may be reproduced, transmitted, stored, or used in any form or by any means graphic, electronic, or mechanical, including but not limited to photocopying, recording, scanning, digitizing, taping, Web distribution, information networks, or information storage and retrieval systems, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without the prior written permission of the publisher. For product information and technology assistance, contact us at Cengage Learning Customer & Sales Support, 1-800-354-9706. For permission to use material from this text or product, submit all requests online at www.cengage.com/permissions. Further permissions questions can be e-mailed to
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