The six disciplines of breakthrough learning : how to turn training and development into business results PDF
Preview The six disciplines of breakthrough learning : how to turn training and development into business results
THE SIX DISCIPLINES OF BREAKTHROUGH LEARNING How to Turn Training and Development into Business Results THIRD EDITION Roy V. H. Pollock Andrew McK. Jefferson Calhoun W. Wick Coverimage:RisFleming-Allen Coverdesign:Wiley Authors’photographs:TerenceRoberts Thisbookisprintedonacid-freepaper. Copyright©2015byThe6DsCompany.Allrightsreserved. IllustrationsbyRisFleming-Allen,copyright©2015byThe6DsCompanyunless otherwisenoted. 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ISBN978-1-118-64799-8(hbk) ISBN978-1-11-867744-5(ebk) ISBN978-1-118-67717-9(ebk) PrintedintheUnitedStatesofAmerica 10987654321 Praise for The Six Disciplines of Breakthrough Learning “ATDisproudtoco-publishthiseditionofTheSixDisciplines.Thecontentofthebook is organized well, with case studies, illustrations, and other call-outs along the way thathelpreadersunderstandtheessenceofthe6Ds.Practitionersintalentdevelop- mentwillbenefitfromthepracticalknowledgeandtoolstheauthorssharewiththe industry.” —CourtneyVitalKriebs,seniordirector,Education,AssociationforTalent Development(ATD) “EverytimeIpickedupTheSixDisciplines,itcausedmetostop,think,andrethinkhow I could take a more disciplined and purposeful approach to designing high-impact learningforresults.Atreasuretroveforlearningprofessionalswhowanttoshiftfocus toperformanceratherthanlearningperse,toproducegreatervaluefromtheirefforts, andbevaluedasbusinesspartners.” —SereneSim,head/principallearningdesigner,LearningDesignand TechnologyUnit,CapabilityandPeopleDevelopment,CivilServiceCollege, Singapore “Roy,Andy,andCalhavedoneitagain!Theycontinuetoraisethebaronwhatwe aslearningleadersshouldexpectfromourselvesandourfunction.Iadoptedthe6Ds methodologyyearsago,sowaspleasedtointroducetheprocessandunleashitspower morerecentlyhereatKeurigGreenMountain.Preparetogainsomegreatinsightsand successstoriesfromthisbook.” —JayneJohnson,vicepresident,Talent,LearningandOrganization Development,KeurigGreenMountain,Burlington,Vermont,USA “TheSixDisciplinesofBreakthroughLearninghasbecomethehottestphraseintheT+D fieldinChina.Thereareevenmoretools,bestpractices,andsuccessfulcasesinthe thirdedition.Thisbookisaroadmapforharnessingsynergyoftrainingandbusiness resultsinorganizations.” —YuboFu,vicechiefeditor,PublishingHouseofElectronicsIndustry,Beijing, China “Alotoftraininganddevelopmentbooksteachtechnicalconceptsthatjusthappento beinabusinesscontext.Theauthorsofthisbookhaveinsteadappliedbusinesscon- cepts to teach pragmatic techniques in training—an important juxtaposition which makesallthedifferenceinaddingrealvaluetoorganizations.Thisbookshouldbein everytraininganddevelopmentprofessional’spersonaltoolkit.Brilliant!” —JenniferHersom,seniorvicepresident,ExecutiveLeadershipDevelopment, BankofAmerica,Chicago,Illinois,USA “Inthelastthreeyears,the6Dshavechangedthefaceoflearningforusanditisnowa mandatedprocessforallourlearninginterventions.The6Dsgoalongwayinbuilding thelearningprofessionals’capabilityandenhancingthecredibilityofthefunctionas a real business partner. This new edition felt like a fresh read and has deepened my commitmentto6Ds.” —HemalakshmiRaju,learningleader,TataMotorsLtd,Mumbai,Maharashtra, India “The 6Ds framework is foundational for anyone concerned with delivering learning that drives results. The authors continue to work on learning transfer and the third editioncontainstheirlatestinsightsandadditionalpracticaltools.” —BobSachs,vicepresident,NationalLearningandDevelopment,Kaiser Permanente,Oakland,California,USA “The Six Disciplines is the roadmap to change behavior that impacts performance. Whether you are a business person who has an interest in developing others, or an experiencedtalentdevelopmentprofessional,the6Dprocesswillhelpyoukeepyour focusexactlywhereitneedstobe:onimprovingbusinessperformance.” —ConnieChartrand,globalhead,TalentDevelopment,MorganStanley,New York,NewYork,USA “Easy to read, and more importantly, easy to implement, the 6Ds is without doubt themostcomprehensiveguideon‘howto’createrealbusinessresultsfromlearning. Thankyou,Roy,Andy,andCal,forinspiringustocreateevenbetteroutcomes.” —EmmaWeber,chiefexecutiveofficer,Lever–TransferofLearning,Sydney, Australia “IamdelightedtoseethethirdeditionofTheSixDisciplinesisyetafurtherimprove- mentonthepreviouseditions.Combinedwiththewisdomofthemethodologyare trulypracticalguidanceandtoolsthatassistlearningprofessionalsinitsapplication. Thisbookprovidesvalueatalllevelsofalearningorganization.” —CherylLightfoot,director,LearningandDevelopment,Merck&Co.,Inc., UpperGwynedd,Pennsylvania,USA “This book should be the primary source of inspiration by any training professional whoseaimistoconvertasingletrainingeventintoalearninganddevelopmentexpe- rience, promoting efficient and long-lasting knowledge transfer. By demonstrating that learning is far beyond training and leads to human capital development, Pol- lock, Jefferson, and Wick set the training area in the position of a strategic business partner—notsolelyasupportingHRfunction.” —GrzegorzPlezia,learninganddevelopmentconsultant,Warsaw,Poland “Whiletherearemanybooksoninstructionaldesign,thisisallaboutprocessoptimiza- tion!TheauthorsbuildacompellingcasetorigorouslyviewALLaspectsoftrainingas contributorstoincreasedbusinessperformance.Thethirdeditionisasrefreshingand thought-provokingtoreadasthepreviousonesandaddsanewdimensioninterms ofhands-onpracticaltools.Buthereismywarning:afterreadingthisbook,youwill haveahardtimefindinganyexcusenottoincorporatethoseprinciplesintoyourdaily practices.” —MarcusAssenmacher,seniordirector,CurriculumDevelopment,Global CommercialOperations,Pfizer,Munich,Germany. “Ihighlyrecommendthe6Dsmethodtoanyonewantingtoimprovetheirtraining andinformationretentionprocesses.Thisapproachhasbeenessentialinhelpingmy team standardize our technology training and increase its effectiveness. As a result of the 6Ds implementation in our organization, we have centralized our training methodologyandimplementedprocessestostreamlinedeploymentsanddrivebusi- nessperformance.” —ShawnThomas,director,TechnologyLearningSolutions,BristolMyers Squibb,Plainsboro,NewJersey,USA “A must-read for all trainers, The Six Disciplines of Breakthrough Learning offers an innovativenewapproachandpracticaladviceonachievingimpactfulresultsthrough training.” —JulianBlaydes,generalmanager,TheRoyaleChulanDamansaraHotel, PetalingJaya,Selangor,Malaysia “TheSixDisciplinesofBreakthroughLearningshouldbemandatoryreadingforeveryone whoworksinthelearningandhumandevelopmentfield.Itisaveryvaluableresource andwilldefinitelyimprovebusinessoutcomes.Theauthorshavewrittenanimportant guidethathelpedusdesignhigh-impactlearningprogramsthatdeliveredgreatvalue toourorganizationandlearners.” —SérgioKristoff,projectmanager,TelefónicaLearningServices, SãoPaulo,Brazil “The third edition of The Six Disciplines is even better than the ones before. It offers learning professionals new step-by-step, comprehensive guides, tools, and approachesforensuringoptimallearning.Byintegratinglogicmodeling,thisedition helps L&D departments achieve even better results of greater value. It rolls the Planning Wheel one step further and considers a broader range of factors that play animportantroleinlearningeffectiveness.Ifeelsincerelythatnootherbookinthe literatureoffersgreatervalue.” —CenkTasanyurek,managingpartner,PSQInternational, Dubai,UnitedArabEmirates CONTENTS Foreword ix ConradoSchlochauer Introduction: The Six Ds 1 D1 Define BusinessOutcomes 39 D2 Design the CompleteExperience 77 D3 Deliver for Application 109 D4 Drive Learning Transfer 149 D5 Deploy Performance Support 191 D6 Document Results 223 Coda 281 Afterword 287 WillThalheimer References 291 Name Index 305 SubjectIndex 309 Aboutthe Authors 323 vii To our families, for encouraging us to pursue our dreams; to our clients, for allowing us to join them in their pursuit of excellence; and to our colleagues in learning and development, for their commitment to helping others achieve their full potential.
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