Table Of Content

Index to Volume Seventeen (1997) Articles Page Airoldi, Angela, Giancarlo Bianchi Janetti, Antonio Gambardella and Lanfranco Senn, The Impact of Urban Structure on the Location of Producer Services 1.91 Bachtler, John and Philip Raines, Government Incentives and the Financial Services Sector in Scotland 3.456 Bonamy, Joel and Nicole May, Service and Employment Relations 4.544 Bridges, Eileen and R. Susan Ellis, Demographic Differences in New Service Site Adoption Behaviour 2.237 Broadbridge, Adelina, Why Earnings Differentials are Different for Men and Women in Retailing Buick, Ian and Ganesan Muthu, An Investigation of the Current Practices of In-House Employee Training and Development within Hotels in Scotland Clarke, Ian and Peter Rimmer, The Anatomy of Retail Internationalisation: Daimaru’s Decision to Invest in Melbourne, Australia Crozier, David A. and Fiona McLean, Consumer Decision- making in the Purchase of Estate Agency Services Dahlstrom, Margaret, The Production of Child Care Services in Sweden: Uneven Development and Local Solutions Deal, Ken and Scott J. Edgett, Determining Success Criteria for Financial Products: A Comparative Analysis of CART, Logit and Factor/Discriminant Analysis Edvardsson, Bo, Gerry Larsson and Sven Setterlind, Internal Service Quality and the Psychological Work Environment: An Empirical Analysis of Conceptual Interrelatedness Index to Volume Seventeen (1997) Articles Page Airoldi, Angela, Giancarlo Bianchi Janetti, Antonio Gambardella and Lanfranco Senn, The Impact of Urban Structure on the Location of Producer Services 1.91 Bachtler, John and Philip Raines, Government Incentives and the Financial Services Sector in Scotland 3.456 Bonamy, Joel and Nicole May, Service and Employment Relations 4.544 Bridges, Eileen and R. Susan Ellis, Demographic Differences in New Service Site Adoption Behaviour 2.237 Broadbridge, Adelina, Why Earnings Differentials are Different for Men and Women in Retailing Buick, Ian and Ganesan Muthu, An Investigation of the Current Practices of In-House Employee Training and Development within Hotels in Scotland Clarke, Ian and Peter Rimmer, The Anatomy of Retail Internationalisation: Daimaru’s Decision to Invest in Melbourne, Australia Crozier, David A. and Fiona McLean, Consumer Decision- making in the Purchase of Estate Agency Services Dahlstrom, Margaret, The Production of Child Care Services in Sweden: Uneven Development and Local Solutions Deal, Ken and Scott J. Edgett, Determining Success Criteria for Financial Products: A Comparative Analysis of CART, Logit and Factor/Discriminant Analysis Edvardsson, Bo, Gerry Larsson and Sven Setterlind, Internal Service Quality and the Psychological Work Environment: An Empirical Analysis of Conceptual Interrelatedness INDEX TO VOLUME SEVENTEEN (1997) Ellger, Christof, Planning Christallerian Landscapes: The Current Renaissance of Central Place Studies in East Germany Eliger, Christof and Joachim Scheiner, After Industrial Society: Service Society as Clean Society? Environmental Consequences of Increasing Service Interaction Fernie, John, Retail Change and Retail Logistics in the United Kingdom: Past Trends and Future Prospects Freathy, Paul, Employment Theory and the Wheel of Retailing: Segmenting the Circle Fulop, Christina and Jim Forward, Insights into Franchising: A Review of Empirical and Theoretical Perspectives Genco, Preto, Services in a Changing Economic Environment Gilbert, David and Yvonne Guerrier, UK Hospitality Managers Past and Present Hall, Maximilian J. B., The Capital Adequacy Directive: Implications for UK Incorporated Banks Hitchens, D.M.W.N., The Adequacy of the Supply of Professional Advisory Services to Manufacturing Firms in Rural Mid-Wales Innes, John and Falconer Mitchell, The Application of Activity- based Costing in the United Kingdom’s Largest Financial Institutions Jennings, David, Building Societies and Strategic Sourcing: Criteria and Dynamics Johns, Nick and Phil Tyas, Customer Perceptions of Service Operations: Gestalt, Incident or Mythology? Johnson, David and Mike Whitehorn, Justifying the Use of Portable Computer Technology by the Salesforce of a Large Insurance Company 724 THE SERVICE INDUSTRIES JOURNAL Johnson, Simon, Rates of Adoption by Independent Financial Agencies (ISAs): The New Regulatory Regime 2.305 Kim, Wai Ho, Yan Chin Lim and Thian Ser Toh, The Perceived Advantages and Disadvantages and Strategic Responses of International Stockbroking Firms in ASEAN Countries 2.264 Kirby, David A. and Dylan Jones-Evans, Small Technology-based Professional Consultancy Services in the United Kingdom 1.155 Kirby, David A. and Simon H. King, Accountants and Small Firm Development: Filling the Expectation Gap 2.294 Mels, Gerhard, Christo Boshoff and Denon Nel, The Dimensions of Service Quality: The Original European Perspective Revisited Morgan, Eleanor J., European Community Merger Policy in the Service Industries: Second Phase Silver, Hilary and Regina, Bures, Dual Cities? Sectoral Shifts and Metropolitan Income Inequality, 1980-90 Storper, Michael, The City: Centre of Economic Reflexivity Sundbo, Jon, The Creation of Service Markets to Solve Political- Sociological Problems: The Danish Home Service Sundbo, Jon, Management of Innovation in Services Traves, Joanne, Anne Brockbank and Frances Tomlinson, Careers of Women Managers in the Retail Industry Williams, Colin C., Rethinking the Role of the Retail Sector in Economic Development Book Reviews 2.3535, Current Research