fm JWPR052-Hogan December14,2007 4:18 CharCount= THE SECRET LANGUAGE OF BUSINESS How to Read Anyone in 3 Seconds or Less KEVIN HOGAN John Wiley & Sons, Inc. v fm JWPR052-Hogan December14,2007 4:18 CharCount= ii fm JWPR052-Hogan December14,2007 4:18 CharCount= Praise for TheSecretLanguageofBusiness “Ifyouwanttocommunicatemorepowerfully,influencewithgreaterimpact, and lead more effectively, you will want to read this book. Packed with research and real-worldapplication, The Secret Language of Business will help you in far more than business. Use it, and the information in this book can changeyourlife.” —KevinEikenberry,authorofRemarkableLeadership:Unleashing YourLeadershipPotentialOneSkillataTime “A revealing tour through the fine points of the ‘nonconscious’ mind, and howlittledetailsmakeallthedifference!Thisbookisanauthoritativeshortcut tousingpowerfulnonverbalcommunicationskillstoreadothers,and,tosend intentionalanddeeplyeffectivemessagestogettheresultsyouwant.” —DavidGarfinkel,authorofAdvertisingHeadlinesThatMakeYouRich “Ninety-threepercentofyoureffectivenessisdeterminedbyyournonverbal cues.KevinHogandivulgeswhatyou’reunconsciouslycommunicatingand decodes what others are revealing about themselves. Read this book before youaskforaraise.Hidethisbookfromyourvendors.TheSecretLanguageof Businesswillgiveyouanunfairbusinessadvantageasclients’innerthoughts becometransparent.” —BenMack,best-sellingauthorofThinkTwoProductsAheadand formerSeniorVicePresident,BBDO “This is a book that is needed by everyone who communicates (okay, that is everyone!). Kevin Hogan manages to give a comprehensive overview of nonverbalcommunicationwhilegivingdepth,advancedskills,andsurprising facts.Ican’twaittosharetheideasIlearnedwithmycoachingclients!” —LarinaKase,PsyD,MBA,businesspsychologistandcoauthorofthe NewYorkTimesbest-sellingbookTheConfidentSpeaker i fm JWPR052-Hogan December14,2007 4:18 CharCount= ii fm JWPR052-Hogan December14,2007 4:18 CharCount= THE SECRET LANGUAGE OF BUSINESS iii fm JWPR052-Hogan December14,2007 4:18 CharCount= iv fm JWPR052-Hogan December14,2007 4:18 CharCount= THE SECRET LANGUAGE OF BUSINESS How to Read Anyone in 3 Seconds or Less KEVIN HOGAN John Wiley & Sons, Inc. v fm JWPR052-Hogan December14,2007 4:18 CharCount= Copyright(cid:1)C 2008byKevinHogan.Allrightsreserved. PublishedbyJohnWiley&Sons,Inc.,Hoboken,NewJersey. PublishedsimultaneouslyinCanada. Nopartofthispublicationmaybereproduced,storedinaretrievalsystem,ortransmittedin anyformorbyanymeans,electronic,mechanical,photocopying,recording,scanning,or otherwise,exceptaspermittedunderSection107or108ofthe1976UnitedStatesCopyright Act,withouteitherthepriorwrittenpermissionofthePublisher,orauthorizationthrough paymentoftheappropriateper-copyfeetotheCopyrightClearanceCenter,Inc.,222 RosewoodDrive,Danvers,MA01923,(978)750-8400,fax(978)646-8600,oronthewebat www.copyright.com.RequeststothePublisherforpermissionshouldbeaddressedtothe PermissionsDepartment,JohnWiley&Sons,Inc.,111RiverStreet,Hoboken,NJ07030, (201)748-6011,fax(201)748-6008,oronlineatwww.wiley.com/go/permissions. LimitofLiability/DisclaimerofWarranty:Whilethepublisherandauthorhaveusedtheirbest effortsinpreparingthisbook,theymakenorepresentationsorwarrantieswithrespecttothe accuracyorcompletenessofthecontentsofthisbookandspecificallydisclaimanyimplied warrantiesofmerchantabilityorfitnessforaparticularpurpose.Nowarrantymaybecreated orextendedbysalesrepresentativesorwrittensalesmaterials.Theadviceandstrategies containedhereinmaynotbesuitableforyoursituation.Youshouldconsultwithaprofessional whereappropriate.Neitherthepublishernorauthorshallbeliableforanylossofprofitorany othercommercialdamages,includingbutnotlimitedtospecial,incidental,consequential,or otherdamages. Forgeneralinformationonourotherproductsandservicesorfortechnicalsupport,please contactourCustomerCareDepartmentwithintheUnitedStatesat(800)762-2974,outside theUnitedStatesat(317)572-3993orfax(317)572-4002. Wileyalsopublishesitsbooksinavarietyofelectronicformats.Somecontentthatappearsin printmaynotbeavailableinelectronicbooks.FormoreinformationaboutWileyproducts, visitourwebsiteatwww.wiley.com. LibraryofCongressCataloging-in-PublicationData: Hogan,Kevin. Thesecretlanguageofbusiness:howtoreadanyonein3secondsorless/KevinHogan. p. cm. Includesbibliographicalreferences. ISBN978-0-470-22289-8(cloth) 1.Bodylanguage. 2.Nonverbalcommunicationintheworkplace. I.Title. BF637.N66H642008 153.6(cid:2)9—dc22 2007025169 PrintedintheUnitedStatesofAmerica. 10 9 8 7 6 5 4 3 2 1 vi fm JWPR052-Hogan December14,2007 4:18 CharCount= For Mark, Jessica, and Katie vii
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