The Routledge Companion to Knowledge Management

351 Pages·2022·6.509 MB·English

by  Jin Chen (editor), Ikujiro Nonaka (editor)

“Chen and Nonaka have assembled a stellar group of contributors who shed new light on
this important and interesting topic, this volume will advance an understanding of knowl-
edge management, business models, and innovation. It is provocative, integrative, and
compelling.”
– David J. Teece, Director of Tusher Initiative for the Management of
Intellectual Capital, Institute for Business Innovation,
University of California, Berkeley, CA, USA
“This is an essential reading for scholars and managers interested in knowledge management
and the complex dynamics of knowledge creation, which over the years has become a central
element in the theory and evolution of the firm. In its broad structure, this beautiful book
is a must-read for an understanding of the pervasive role of knowledge in innovation and
competition in the age of globalization, new information and communication technologies
and artificial intelligence.”
– Franco Malerba, Professor of Applied Economics, Bocconi University,
Milan, Italy; Previous President of the Schumpeter Society
“Congratulations for the completion of this timely and comprehensive Handbook on Knowl-
edge Management, which I shall highly recommend to all scholars/teachers and practitioners
of technology and innovation management. In the modern age of knowledge economy, this
handbook will help us fill any gap in our learning in the theories and applications in the im-
portant field of Knowledge Management, to benefit from the views from both western and
eastern perspectives, and to appreciate the role of ‘learning by doing’ in the education and
development of future public and private sector leaders.”
– Hang Chang Chieh, Executive Director of Institute for Engineering
Leadership, National University of Singapore, Singapore

THE ROUTLEDGE COMPANION TO
KNOWLEDGE MANAGEMENT
Knowledge when properly leveraged and harnessed contributes to effective organizational
performance. How much an organization benefits from knowledge would depend on how
well knowledge has been managed. There have been challenges to implementing knowledge
management in today’s dramatically different world from before. This comprehensive refer-
ence work is a timely guide to understanding knowledge management.
The book covers key themes of knowledge management which includes the basic frame-
work of knowledge management and helps readers to understand the state of art of knowl-
edge management both from the aspects of theory and practice, from the perspectives of
strategy, organization, resources, as well as institution and organizational culture. This ref-
erence work reflects the increasingly important role of both philosophy and digital technol-
ogies in knowledge management research and practice.
This handbook will be an essential resource for knowledge management scholars,
researchers and graduate students.
Jin Chen is Professor at the Department of Innovation, Entrepreneurship and Strategy,
School of Economics and Management, Tsinghua University, China.
Ikujiro Nonaka is a Japanese organizational theorist and Professor Emeritus at the Graduate
School of International Corporate Strategy of Hitotsubashi University, Japan.
ROUTLEDGE COMPANIONS IN BUSINESS,
MANAGEMENT AND MARKETING
Routledge Companions are prestige volumes which provide an overview of a research field or
topic. Surveying the business disciplines, the books in this series incorporate both established
and emerging research themes. Compiled and edited by an array of highly regarded scholars,
these volumes also benefit from global teams of contributors reflecting disciplinary diversity.
Individually, Routledge Companions in Business, Management and Marketing provide impact-
ful one-stop-shop publications. Collectively, they represent a comprehensive learning and
research resource for researchers, postgraduate students and practitioners.
THE ROUTLEDGE COMPANION TO INNOVATION MANAGEMENT
Edited by Jin Chen, Alexander Brem, Eric Viardot and Poh Kam Wong
THE ROUTLEDGE COMPANION TO CORPORATE SOCIAL
RESPONSIBILITY
Edited by Thomas Maak, Nicola M. Pless, Sukhbir Sandhu and Marc Olitzky
THE ROUTLEDGE COMPANION TO GLOBAL VALUE CHAINS
Reinterpreting and Reimagining Megatrends in the World Economy
Edited by Renu Agarwal, Christopher Bajada, Roy Green and Katrina Skellern
THE ROUTLEDGE COMPANION TO MARKETING AND FEMINISM
Edited by Pauline Maclaran, Lorna Stevens and Olga Kravets
THE ROUTLEDGE COMPANION TO CORPORATE BRANDING
Edited by Oriol Iglesias, Nicholas Ind and Majken Schultz
THE ROUTLEDGE COMPANION TO KNOWLEDGE MANAGEMENT
Edited by Jin Chen and Ikujiro Nonaka
THE ROUTLEDGE COMPANION TO TECHNOLOGY MANAGEMENT
Edited by Tugrul Daim, Marina Dabić and Yu-Shan Su
For more information about this series, please visit: www.routledge.com/Routledge-
Companions-in-Business-Management-and-Marketing/book-series/RCBUS
THE ROUTLEDGE
COMPANION TO
KNOWLEDGE MANAGEMENT
Edited by
Jin Chen and Ikujiro Nonaka
Cover image: © Getty Images
First published 2022
by Routledge
4 Park Square, Milton Park, Abingdon, Oxon OX14 4RN
and by Routledge
605 Third Avenue, New York, NY 10158
Routledge is an imprint of the Taylor & Francis Group, an informa business
© 2022 selection and editorial matter, Jin Chen and Ikujiro Nonaka;
individual chapters, the contributors
The right of Jin Chen and Ikujiro Nonaka to be identified as the authors
of the editorial material, and of the authors for their individual chapters,
has been asserted in accordance with sections 77 and 78 of the Copyright,
Designs and Patents Act 1988.
All rights reserved. No part of this book may be reprinted or reproduced
or utilised in any form or by any electronic, mechanical, or other
means, now known or hereafter invented, including photocopying and
recording, or in any information storage or retrieval system, without
permission in writing from the publishers.
Trademark notice: Product or corporate names may be trademarks
or registered trademarks, and are used only for identification and
explanation without intent to infringe.
British Library Cataloguing-in-Publication Data
A catalogue record for this book is available from the British Library
Library of Congress Cataloging-in-Publication Data
Names: Chen, Jin (Economist) editor. | Nonaka, Ikujiro, 1935- editor.
Title: The Routledge companion to knowledge management / edited by
Jin Chen and Ikujiro Nonaka.
Description: 1 Edition. | New York, NY : Routledge, 2022. |
Series: Routledge companions in business, management & marketing |
Includes bibliographical references and index.
Identifiers: LCCN 2021057005 (print) | LCCN 2021057006 (ebook) |
ISBN 9780367631055 (hardback) | ISBN 9780367631048 (paperback) |
ISBN 9781003112150 (ebook)
Subjects: LCSH: Knowledge management. | Information technology—
Management. | Organizational behavior.
Classification: LCC HD30.2 .R678 2022 (print) | LCC HD30.2 (ebook)
| DDC 658.4/038—dc23/eng/20220114
LC record available at https://lccn.loc.gov/2021057005
LC ebook record available at https://lccn.loc.gov/2021057006
ISBN: 9780367631055 (hbk)
ISBN: 9780367631048 (pbk)
ISBN: 9781003112150 (ebk)
DOI: 10.4324/9781003112150
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by codeMantra
CONTENTS
List of figures xi
List of tables xiii
List of contributors xv
PART I
Theoretical perspectives in knowledge management 1
1 Outlook on knowledge management: the origin and basic
framework of knowledge management 3
Jin Chen
2 The spiral of knowledge creation in a dynamic and evolving
business environment 15
Manlio Del Giudice and Valentina Cillo
3 Retaining knowledge: human and intellectual capital 33
Rongbin WB Lee and Vivien WY Shek
4 Towards a better understanding of strategic knowledge dynamics:
a dynamic capability exploratory study 52
Véronique Ambrosini, Naerelle Dekker and Krishna Venkitachalam
5 Knowledge management and the learning organization 67
Rongbin WB Lee
vii
Contents
6 Evolution logic and modern value of Chinese knowledge-based view:
from confucian view of knowing and doing to Mao Zedong’s theory
on practice 80
Jin Chen, Zhen Yang and Yue-Yao Zhang
7 Japanese philosophy and knowledge: insights into Ikigai and Wabi-Sabi 98
Sanjay Kumar
PART II
Knowledge management in the age of digital technology
and new economy 113
8 Knowledge management in the digital economy era:
challenges and trends 115
Xiaoying Dong and Yan Yu
9 Demystifying the link between big data and knowledge management
for organisational decision-making 128
Krishna Venkitachalam and Rachelle Bosua
10 Synthesis of human knowledge creation and artificial intelligence:
evolution of the SECI spiral 140
Kazuo Ichijo
11 Artificial intelligence-enabled knowledge management 153
Xuyan Wang, Xi Zhang, Yihang Cheng, Fangqing Tian,
Kai Chen and Patricia Ordóñez de Pablos
12 Evolving dynamics of knowledge in industry 4.0 169
Nikolina Dragičević, André Ullrich, Eric Tsui, and Norbert Gronau
13 Dynamics of enterprise knowledge generation system based
on the SECI framework 196
Xirong Gao
PART III
Knowledge management in practice 209
14 How knowledge management differs across national cultures:
a systematic literature review 211
Gang Liu, Eric Tsui, and Aino Kianto
viii
Contents
15 Implementation of knowledge management strategies 236
Regina Lenart-Gansiniec
16 Expanding the workplace to promote knowledge creation 249
Dai Senoo and Bach Q. Ho
17 Three generations of knowledge management practice mode and
common pitfalls in chinese enterprises 261
Qinghai Wu
18 Collective knowledge and social innovation in communities of
practice: the case of the slow food movement in Italy 271
Luca Cacciolatti and Soo Hee Lee
19 Is there empirical knowledge? an observation based on clinical medicine 289
Jin Chen, Juxiang Zhou and Yang Yang
20 Toward a knowledge-based view of a business model: a multi-level
framework and dynamic perspective 304
Guannan Qu, Luyao Wang and Jin Chen
Index 321
ix