The Reflecting Glass: Professional Coaching for Leadership Development

222 Pages·2001·0.857 MB·English

by  Lucy West, Mike Milan (auth.)

THE REFLECTING GLASS
Professional Coaching for Leadership Development
Lucy West and Mike Milan
The Reflecting Glass
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T R G
HE EFLECTING LASS
Professional Coaching for
Leadership Development
Lucy West
and
Mike Milan
© Lucy West and Mike Milan 2001
Individual chapters © contributors 2001
Softcover reprint of the hardcover 1st edition 2001 978-0-333-94529-2
All rights reserved.No reproduction,copy or transmission of
this publication may be made without written permission.
No paragraph of this publication may be reproduced,copied or
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the provisions of the Copyright,Designs and Patents Act 1988,
or under the terms of any licence permitting limited copying
issued by the Copyright Licensing Agency,90 Tottenham Court
Road,London W1T 4LP.
Any person who does any unauthorised act in relation to this
publication may be liable to criminal prosecution and civil
claims for damages.
The authors have asserted their right to be identified as the
authors of this work in accordance with the Copyright,
Designs and Patents Act 1988.
First published 2001 by
PALGRAVE
Houndmills,Basingstoke,Hampshire RG21 6XS and
175 Fifth Avenue,New York,N.Y.10010
Companies and representatives throughout the world
PALGRAVE is the new global academic imprint of
St.Martin’s Press LLC Scholarly and Reference Division and
Palgrave Publishers Ltd (formerly Macmillan Press Ltd).
ISBN 978-1-349-42590-7 ISBN 978-0-230-50608-4 (eBook)
DOI 10.1057/9780230506084
This book is printed on paper suitable for recycling and
made from fully managed and sustained forest sources.
A catalogue record for this book is available
from the British Library.
Library of Congress Cataloging-in-Publication Data
West,Lucy.
The reflecting glass :professional coaching for leadership
development / Lucy West.
p.cm.
Includes bibliographical references and index.
1.Executives—Training of.2.Leadership—Study and
teaching.3.Mentoring in business.4.Business consultants.
I.Title.
HD30.4 .W47 2001
658.4'07124—dc21
2001036024
Editing and origination by
Aardvark Editorial,Mendham,Suffolk
10 9 8 7 6 5 4 3 2 1
10 9 08 07 06 05 04 03 02 01
CONTENTS
List of Figuresand Tables ix
Notes on the Authors x
Notes on the Contributors xii
Acknowledgements xv
Introduction xvi
Part I The Emerging Discipline of Professional
Development Coaching
Chapter 1 Development Coaching Defined 3
Types of Coaching 3
Three Dimensions of Development Coaching 10
Summary 13
Chapter 2 The Supply and Demand Factors 15
The Supply Factors 15
The Demand Factors 21
Summary 26
Part II A Framework for Professional Coaching for
Leadership Development
Chapter 3 Development Coaching:A Model 29
A Marriage of Two Disciplines 29
Professional Development Coaching:A Context for
Nurturing Leadership 38
Summary 41
Chapter 4 Case Studies 43
Introduction 43
Case Study 4.1:Leadership Revealed 44
v
Contents
vi
Case Study 4.2:Leadership Asserted 49
Case Study 4.3:Leadership Released 53
Chapter 5 The Process of Professional Development Coaching 58
Contracting and Relationship Management 59
The Work 64
Ongoing Review and Evaluation 65
Ending and Managing Feedback to the Organisation 67
Summary 69
Chapter 6 The Required Competencies 70
Drawing upon the Marriage of Consulting and Counselling 70
Specific Coaching Skills 74
Developing the Coaching Competencies 78
Competencies Specific to Professional Coaching for
Leadership Development 79
Summary 81
Part III Key Issues within Professional Coaching for
Leadership Development
Chapter 7 Evaluating Development Coaching 85
Glenn Whitney,ECD Insight
Individual Contracting 86
Outcome Research 88
Monitoring 92
Conclusions 94
Chapter 8 Ethics and Standards in Coaching 95
Beverly Brooks,Penna Executive Coaching
A Case Study 96
Accountability 97
Confidentiality 97
The Expertise of the Coach 98
Professional Development 98
Conclusion 101
Chapter 9 Training for Development Coaches 102
Myles Downey,The School of Coaching
Introduction 102
What’s Currently Available 103
A Suggested Training Model 105
Future Developments 110
Contents
vii
Part IV Emerging Trends for Professional Coaching
for Leadership Development
Chapter 10 The Evolving Marketplace for Development
Coaching 115
Organisational Models of Provision 115
Types of Referral 121
Emerging Trends 124
Pricing 128
Summary 130
Chapter 11 The Internationalisation of Coaching 131
Cross-cultural Considerations 132
The Effects of Globalisation on Coaching 134
Coaching Across Cultures in Practice 138
Summary 140
Part V The Future for Professional Coaching for
Leadership Development
Chapter 12 A Vision for Development Coaching 145
Graham Alexander,Alexander Corporation
Is Coaching a Fad or Here to Stay? 145
How Will the Coaching ‘Product’Develop? 147
How Will Coaching Be Provided Within Organisations? 149
How Will External Coaching Provision Develop? 153
Summary 155
Chapter 13 The Organisational Sponsor’s Perspective:
Development Coaching in the BBC 157
Tony Ryan,BBC
Overview 157
Early Beginnings – Personal Recommendation 158
Forces for Change 158
Priorities for Learning and Development 162
Key Issues 165
The Future 168
Chapter 14 Development Coaching in a Consulting Context 169
Peter Fahrenkamp,Pax Consulting
Conventional Corporate Consulting 169
Coaching + Consulting = X 171
Personal and Corporate Facilitation 174
Contents
viii
Chapter 15 An Assessment of Professional Coaching for
Leadership Development 181
Introduction 181
The Unenviable Position of the Leader 184
How Can Coaching Respond? 187
Guidance for the Prospective Client 188
Conclusion 191
Appendix 1 A Map of the Coaching Terrain 193
Internally or Externally Delivered 193
Team or Individual Focused 196
Individually or Corporately Sponsored 197
Appendix 2 Three Schools of Psychology and Counselling 199
A Psychodynamic Orientation 199
A Cognitive–Behavioural Orientation 201
A Humanistic Orientation 203
Index 205
LIST OF FIGURES AND TABLES
Figures
1.1 A training to development continuum of coaching 3
1.2 Kolb’s learning cycle 8
3.1 A marriage of two disciplines 29
3.2 A business to personal continuum of coaching 36
3.3 Blending content and process 38
6.1 A consulting to counselling continuum of coaching 70
7.1 An ‘evaluation continuum’ 86
10.1 Organisational models of provision 116
10.2 Linking development to strategy 123
10.3 A convergence of consultancy services 127
11.1 A snapshot of the current international market 136
14.1 Facilitation:the merging of coaching and consulting 173
15.1 From ‘vicious’to ‘virtuous’performance cycles 187
15.2 A consulting to counselling continuum of counselling 189
Tables
1.1 Key characteristics of types of coaching 14
6.1 The consulting and counselling competencies relevant to coaching 71
6.2 Coaching specific skills and underlying requirements 74
9.1 Development coaching skill sets 107
15.1 Good and bad signals from a coach 191
ix