The Praeger Handbook of Human Resource Management PDF
Preview The Praeger Handbook of Human Resource Management
THE PRAEGER HANDBOOK OF HUMAN RESOURCE MANAGEMENT This page intentionally left blank The Praeger Handbook of Human Resource Management Volume 1 Ann Gilley Jerry W. Gilley Scott A. Quatro Pamela Dixon LibraryofCongressCataloging-in-PublicationData ThePraegerhandbookofhumanresourcemanagement/editedbyAnnGilley ... [etal.]. p.cm. Includesbibliographicalreferencesandindex. ISBN978–0–313–35015–3((set):alk.paper)—ISBN978–0–313–35017–7((vol.1):alk.paper)—ISBN 978–0–313–35019–1((vol.2):alk.paper) 1. Personnelmanagement. I.Gilley,AnnMaycunich.II.PraegerPublishers.III.Title:Handbookofhuman resourcemanagement.IV.Title:Humanresourcemanagement. HF5549.P732009 658.3—dc22 2008034634 BritishLibraryCataloguinginPublicationDataisavailable. Copyright2009byAnnGilley,JerryW.Gilley,ScottA.Quatro,andPamelaDixon Allrightsreserved.Noportionofthisbookmaybe reproduced,byanyprocessortechnique,withoutthe expresswrittenconsentofthepublisher. LibraryofCongressCatalogCardNumber:2008034634 ISBN:978–0–313–35015–3 (set) 978–0–313–35017–7 (Vol.1) 978–0–313–35019–1 (Vol.2) Firstpublishedin2009 PraegerPublishers,88PostRoadWest,Westport,CT06881 AnimprintofGreenwoodPublishingGroup,Inc. www.praeger.com PrintedintheUnitedStatesofAmerica Thepaperusedinthisbookcomplieswiththe PermanentPaperStandardissuedbytheNational InformationStandardsOrganization(Z39.48–1984). 10987654321 Formyfamilyandfriends, whoinspire medaily—especiallymyhusband,Jerryandmy mother,Connie.Andforthosewhoguidemeinspirit—Ann,Richard,Sig,andBert. AnnGilley For my best friend, Ann,and for our girls—Lakota Sioux, Pepper Lee, and Abby Rose. Youarethesweetnessinmylife. JerryW.Gilley First, I must acknowledge my colleagues and co-editors Jerry Gilley, Pam Dixon, and especially Ann Gilley. Ann, you took on an incredibly complex project and brought it to a successful completion, and managed to remain gracious in the heat of the battle. Thanksfortheopportunitytocontributetotheproject. IalsowishtoacknowledgetheacademicleadershipatCovenantCollege,specificallymy Department Chair Chris Dodson, for ensuring that I had adequate course release time totakeonthisproject. Lastly,IdedicatemyeffortsonthisbooktomywifeJamie,andtothe‘‘Quattro,Quatro’’ kids—McKenna,Keaton,Hallie-Blair,andHudson.Youarethe‘‘faceofGod’’tome. ScottA.Quatro Formymother, Mary,whotaught me the meaning of perseverance,sacrifice, creativity, andgenerosity. PamelaDixon This page intentionally left blank Contents VOLUMEONE Preface xv PartI.HUMANRESOURCEPRACTICES 1 Chapter1.RecruitingandSelection 3 Staffing:AnOverview 3 AbilityInventories 7 AssessmentCenter 9 BackgroundInvestigation 11 BehaviorInventory 12 CampusRecruiting 13 EmployeeReferralPrograms 15 EmploymentTesting 17 Interviewing 19 JobDescription 21 JobPosting 24 NegligentHiring 26 PolygraphTest 27 Recruiting 29 References 31 Resume 33 Selection 35 TalentInventory 37 Chapter2.EmployeeDevelopment 41 EmployeeDevelopment:AnOverview 41 ActionPlan 42 AppreciativeInquiry 44 Burnout 46 CareerPlanningandDevelopment 47 CareerResourceCenter 52 Coaching 53 Computer-BasedTraining 56 ContinuousImprovementPlan 58 CorporateUniversity 61 viii CONTENTS Cross-Training 64 Delegation 67 EmotionalIntelligence 69 GoalSetting 71 HumanResourceDevelopment 73 InteractiveVideoTraining(IVT) 76 JobSharing 77 Maslow’sHierarchyofNeeds 81 Mentoring 83 Myers-BriggsTypeIndicator 85 NewEmployeeOrientation 87 On-the-JobTraining 90 PerformanceAids 93 PerformanceCoaching 95 ProductivityImprovementPlan 98 ProfessionalCertification 102 Socialization 105 Training 108 TrainingEvaluation 110 Chapter3.PerformanceManagement 113 PerformanceManagement:AnOverview 113 DevelopmentalEvaluations 116 Evaluation 119 ExitInterview 122 Feedback 124 ForcedRankingEvaluation 126 Motivation 129 PerformanceAnalysis 131 PerformanceAppraisals 132 PerformanceConsulting 135 PerformanceManagementSystems 137 PerformanceStandards 140 Promotion 143 Retention 144 360-DegreeFeedback 146 Chapter4.Compensation,Benefits,andInsurance 149 Compensation:AnOverview 149 Absences 155 Benefits 156 Bonuses 158 CafeteriaBenefitPlans 160 ChildandElderCare 161 Compensation 163 DeferredCompensation 165 DisabilityInsurance 166 DomesticPartnerBenefits 168 CONTENTS ix EmployeeAssistancePrograms 170 EmployeeStockOptionPlan(ESOP) 171 401(k)Plans 172 GainsharingandProfitSharing 175 Garnishment 177 HealthCarePlans 179 HIPAA 183 Insurance 184 MeritPay 186 PayforPerformance 187 Payroll 190 PensionBenefitGuarantyCorporation 192 PensionPlans 195 Retirement 198 SalaryBenchmarking 200 ScanlonPlan 203 SimplifiedEmployeePension(SEP)/SimplePlans 206 SeverancePay 207 Skill-basedPay 209 UnemploymentCompensation 211 VacationandHolidayPolicies 213 WellnessPrograms 215 Chapter5.EmploymentLaw 219 EmploymentLaw:AnOverview 219 AffirmativeAction 225 AgeDiscriminationinEmploymentAct(ADEA) 227 AmericanswithDisabilitiesAct(ADA) 229 BonaFideOccupationalQualification(BFOQ) 231 ChildLabor 232 CivilRightsActsof1964and1991 234 COBRA 236 Defamation 238 DisparateTreatment/DisparateImpact 240 Drug-FreeWorkplaceAct 242 EmployeePolygraphProtectionAct(EPPA) 243 EmployeeRight-to-KnowLaw 243 EqualEmploymentOpportunityCommission(EEOC) 245 EqualPayAct 246 ERISA 248 FairCreditReportingAct 249 FairLaborStandardsAct 251 FamilyandMedicalLeaveAct(FMLA) 253 FifthAmendment 255 Four-fifthsRule 257 FourteenthAmendment 259 FourthAmendment 261
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