The Organization of the Future 2: Visions, Strategies, and Insights on Managing in a New Era (J-B Leader to Leader Institute PF Drucker Foundation)

371 Pages·2009·2.98 MB·English

by  Frances Hesselbein

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Praise for the Previous Edition
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“Th e Organization of the Future is required reading. If you don’t use this book to help guide your
g Th e world has changed dramatically since the
ORGANIZ ATION
organization through the changes, you may well be left behind.” —Nonprofi t World
a previous edition of the best-selling Th e Organiza-
n tion of the Future was published in 1999. More than
The Editors “A book to visit occasionally for something new to stretch our understanding, to think about, ever before, leaders need guidance for meeting the
i
Frances Hesselbein is the founding president and to integrate into our work. Th is is a treasure trove of some of the best thinking today on z F U T U R E challenges of today’s complex organizations in order
and current chairman of the Board of Governors leadership, management, and strategy. If we use it as a self-paced seminar on how to advise, a OF to thrive in the future.
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create, and lead the organizations of our future, we will be better equipped by far than most of
of the Leader to Leader Institute and editor in
i Th e Organization of the Future 2 is fi lled with
chief of its journal Leader to Leader. She served our competitors.” —Journal of Management Consulting o THE
wisdom and insight on the most important issues
as CEO of the Girl Scouts of the USA and was n
facing all organizations. Each of the book’s twenty-
awarded the Presidential Medal of Freedom, the “Editors Hesselbein, Goldsmith, and Beckhard have brought together the latest views of noted six essays celebrate the wisdom of some of the
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highest civilian honor in the United States. In experts about the future of human enterprise in the Peter Drucker context of government,
most recognized thought leaders of our day. Th ese
addition, she has been awarded honorary doctoral business, and community. Th is volume is highly recommended for organizational executives, f 22
experts share their unique vision of what the orga-
degrees from 20 colleges and universities academics, and advanced students of management.” —Choice t
nization of the future should look like and what
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Marshall Goldsmith has been recognized organizational leaders must do to survive in the
“If you’re interested in what tomorrow’s organizations will look like and what challenges our e tumultuous twenty-fi rst century.
by the American Management Association as one

of 50 great thinkers who have infl uenced the fi eld business leaders will face, this book is a must-read. Anyone seeking a glimpse of the future will F Th e book describes how tomorrow’s organizations
fi nd this collection informative and thought-provoking.” —Personnel Psychology u
of management and by BusinessWeek as one of can chart the path toward growth and prosperity
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the most infl uential practitioners in the history in rapidly changing times and includes amazing
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of leadership development. In addition to Th e “Avoiding platitudes, these wide-ranging essays provide a wealth of innovative thinking on examples of how organizations from diff erent
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Leader of the Future 2, Dr. Goldsmith is the author leadership and management strategy.” —Publishers Weekly sectors have created cultures that are empowering
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or coeditor of 22 books including the best-seller, their employees and transforming their industries

What Got You Here Won’t Get You Th ere. 2 and communities. Th e contributors off er varied and
diverse views on the organization of the future—for
entrepreneurs to large corporations, nonprofi ts, and
Visions,
Visions, Strategies, and Insights universities—including three diff erent yet comple-
Established in 1990 as the Peter F. Drucker Foundation Strategies,
mentary approaches to inclusion, integration, and
for Nonprofi t Management, the Leader to Leader and
horizontal organization.
Institute furthers its mission—to strengthen the Insights on on Managing in a New Era
leadership of the social sector—by providing social Managing
Th e fi nal section of the book focuses on the leaders
in a New Era
sector leaders with essential leadership wisdom,
of the organizations of the future and shows how
inspiration, and resources to lead for innovation and
they can make a critical diff erence in the success of
to build vibrant social sector organizations.
EDITORS their enterprises.
Join Us at www.josseybass.com HESSELBEIN
F R A N C E S H E S S E L B E I N
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The Organization of the Future 2
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Other Publications from the Leader to Leader Institute
The Five Most Important Questions You Will Ever Ask About Your Organization, Peter F.
Drucker with contributions from Jim Collins, Philip Kotler, Jim Kouzes, Judith Rodin, V. Kasturi
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Institute’s Award-Winning Journal, Frances Hesselbein and Alan Shrader, Editors
In Extremis Leadership, Thomas A. Kolditz
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Leadership Lessons from West Point, Major Doug Crandall, Editor
Leading Organizational Learning: Harnessing the Power of Knowledge, Marshall
Goldsmith, Howard Morgan, Alexander J. Ogg
Be*Know*Do: Leadership the Army Way, Frances Hesselbein, General Eric K. Shinseki, Editors
Hesselbein on Leadership, Frances Hesselbein
Peter F. Drucker: An Intellectual Journey (video), Leader to Leader Institute
The Collaboration Challenge, James E. Austin
Meeting the Collaboration Challenge Workbook, The Drucker Foundation
On Leading Change: A Leader to Leader Guide, Frances Hesselbein, Rob Johnston, Editors
On High Performance Organizations: A Leader to Leader Guide, Frances Hesselbein, Rob
Johnston, Editors
On Creativity, Innovation, and Renewal: A Leader to Leader Guide, Frances Hesselbein, Rob
Johnston, Editors
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Leading in a Time of Change (video), Peter F. Drucker, Peter M. Senge, Frances Hesselbein
Leading in a Time of Change Viewer’s Workbook, Peter F. Drucker, Peter M. Senge, Frances
Hesselbein
Leading Beyond the Walls, Frances Hesselbein, Marshall Goldsmith, Iain Somerville, Editors
The Organization of the Future, Frances Hesselbein, Marshall Goldsmith, Richard Beckhard,
Editors
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Richard F. Schubert, Editors
Leader to Leader: Enduring Insights on Leadership from the Drucker Foundation,
Frances Hesselbein, Paul Cohen, Editors
The Drucker Foundation Self-Assessment Tool: Participant Workbook, Peter F. Drucker
The Drucker Foundation Self-Assessment Tool Process Guide, Gary J. Stern
Excellence in Nonprofi t Leadership (video), Featuring Peter F. Drucker, Max De Pree,
Frances Hesselbein, Michele Hunt; Moderated by Richard F. Schubert
Excellence in Nonprofi t Leadership Workbook and Facilitator’s Guide, Peter F. Drucker
Foundation for Nonprofi t Management
Lessons in Leadership (video), Peter F. Drucker
Lessons in Leadership Workbook and Facilitator’s Guide, Peter F. Drucker
The Leader of the Future, Frances Hesselbein, Marshall Goldsmith, Richard Beckhard, Editors
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The Organization
of the Future 2
Visions, Strategies, and
Insights on Managing
in a New Era
Frances Hesselbein
Marshall Goldsmith
Editors
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Copyright © 2009 by Leader to Leader Institute. All rights reserved. www.leadertoleader.org
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Library of Congress Cataloging-in-Publication Data
The organization of the future 2 / Frances Hesselbein, Marshall Goldsmith, editors. —1st ed.
p. cm. —(Leader to Leader Institute series)
Includes index.
ISBN 978-0-470-18545-2 (cloth)
1. Organizational change. 2. Organizational effectiveness. 3. Industrial organization.
4. Management. I. Hesselbein, Frances. II. Goldsmith, Marshall. III. Leader to Leader
Institute.
HD58.8.O72842 2009
658.4(cid:1)06—dc22
2008041913
Printed in the United States of America
first edition
HB Printing 10 9 8 7 6 5 4 3 2 1
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About the Leader to Leader Institute
Established in 1990 as the Peter F. Drucker Foundation for
Nonprofi t Management, the Leader to Leader Institute furthers
its mission—to strengthen the leadership of the social sector—by
providing social sector leaders with essential leadership wisdom,
inspiration, and resources to lead for innovation and to build
vibrant social sector organizations. It is this essential social sector,
in collaboration with its partners in the private and public sectors,
that changes lives and builds a society of healthy children, strong
families, good schools, decent housing, safe neighborhoods, and
work that dignifi es, all embraced by the diverse, inclusive, cohe-
sive community that cares about all its people.
The Leader to Leader Institute provides innovative and rel-
evant resources, products, and experiences that enable leaders
of the future to address emerging opportunities and challenges.
With the goal of leading social sector organizations toward excel-
lence in performance, the Institute has brought together more
than four hundred great thought leaders to publish twenty-three
books available in twenty-eight languages, and the quarterly jour-
nal, Leader to Leader. This Apex Award–winning journal is the
essential leadership resource for leaders in business, government,
and the social sectors—leaders of the future.
The Leader to Leader Institute engages social sector leaders in
partnerships across the sectors that provide new and signifi cant
opportunities for learning and growth. It coordinates unique,
high-level summits for leaders from all three sectors and collabo-
rates on workshops and conferences for social sector leaders on
leadership, self-assessment, and cross-sector partnerships.
Building on its legacy of innovation, the Leader to Leader
Institute explores new approaches to strengthen the leadership
of the social sector. With sources of talent and inspiration that
range from the local community development corporation to the
U.S. Army to the corporate boardroom, the Institute helps social
sector organizations identify new leaders and new ways of manag-
ing that embrace change and abandon the practices of yesterday
that no longer achieve results today.
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Contents
Preface xi
Frances Hesselbein
Introduction xiii
Marshall Goldsmith
PART ONE: STRATEGY AND VISION: SETTING THE DIRECTION
OF THE ORGANIZATION OF THE FUTURE 1
1 Outsmart Your Rivals by Seeing What Others Don’t 3
Jim Champy
2 Organization Is Not Structure but Capability 13
Dave Ulrich and Norm Smallwood
3 The Leader’s Mandate: Create a Shared Sense
of Destiny 27
James M. Kouzes and Barry Z. Posner
4 A Different Kind of Company 37
Srikumar S. Rao
5 Free to Choose: How American Managers Can
Create Globally Competitive Workplaces 49
James O’Toole
6 Managing the Whole Mandate for the Twenty-First
Century: Ditching the Quick-Fix Approach to
Management 63
Paul Borawski and Maryann Brennan
PART TWO: ORGANIZATIONAL CULTURE: VALUES, EMOTIONS,
HOPE, ETHICS, SPIRIT, AND BEHAVIOR 75
7 The Values That Build a Strong Organization 77
Thomas J. Moran
vii
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viii Contents
8 Revisiting the Concept of the Corporation 88
Charles Handy
9 Mobilizing Emotions for Performance: Making
the Most of the Informal Organization 98
Jon R. Katzenbach and Zia Khan
10 Beyond Retirement: Mature Workers Are Essential
Talent for Organizations of the Future 112
Richard J. Leider
11 The Best Hope for Organizations of the Future:
A Functioning Society 120
Ira A. Jackson
12 Reframing Ethics, Spirit, and Soul 132
Lee G. Bolman and Terrence E. Deal
13 Environment Drives Behavior and Expectations 145
Bill Strickland with Regina Cronin
PART THREE: DESIGNING THE ORGANIZATION OF THE FUTURE 157
14 Dynamic Organizations for an Entrepreneurial Age 159
Christopher Gergen and Gregg Vanourek
15 Multidimensional, Multinational Organizations
of the Future 174
Jay R. Galbraith
16 Designing Organizations That Are Built to Change 188
Edward E. Lawler III and Christopher G. Worley
17 Refounding a Movement: Preparing a One-Hundred-
Year-Old Organization for the Future 203
Kathy Cloninger
18 Three Challenges Facing Nonprofi ts of the Future:
People, Funding, and Strategy 217
Roxanne Spillett
19 Pioneering the College of the Future: Building as
We Walk 228
Darlyne Bailey
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