The One Minute Manager

115 Pages·2011·1.27 MB·English

#1 New York Times Bestselling Author
Ken Blanchard
Coauthor, The One Minute Manager®
Robert Lorber, Ph.D.
Shows How the One Minute Concepts
Work in Real-Life Situations
P u t t i n g
the
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M i n u t e
M a n a g e r
t o W o r k
How to Turn the 3 Secrets into Skills
Makes a Difference Where It Really
Counts-In Performance
USA £20.00
CANADA 026.95
"An outstanding blueprint on how to put
The One Minute Manager to work."
—DAVID C. JONES, General, U.S.A.F. (Ret.)
Former Chairman, The Joint Chiefs of Staff
"If you can only read two books this year,
read this one twice!"
—Robert A. Elliott
Former President and CEO, Shiley, Inc.,
subsidiary of Pfizer, Inc.
Putting the
©nc Minute Manager®
to Work
Ken Blanchard
Robert Lorber, Ph.D.
The One Minute Manager, published in 1982,
took the world by storm. More than 13 million
copies have been sold in this country and it has
been translated into more than 25 languages,
makingit oneofthemostinfluentialbooksabout
business management ever written. The second
book in this record-breaking series, Putting the
One Minute Manager to Work, turns the three
secrets of One Minute Management into day-to
day skills and shows how they work in real-life
situations. By going straight to boardrooms and
assembly lines for their examples, the authors
put the One Minute concepts into working
systems that directly affect a company's bottom
line. Here is the next step in the revolutionary,
simple, and uniquely effective system that is
changing how the world runs business.
P u t t i n g
(s)ne
AUnute
Manager
t o W o r k
Also by Ken Blanchard
SelfLeadershipandtheOne EmpowermentTakesMoreThana
MinuteManager(withSusan Minute(withJohnP.Carlosand
Fowlerand LaurenceHawkins), AlanRandolph),1996
Everyone'saCoach(withDon
2005
TheSecret(with MarkMiller), Shula), 1995
2004 WeAretheBeloved,1994
CustomerMania!(withJim Ballard RavingFans9(withSheldon
and FredFinch),2004 Bowles),1993
TheLeadershipPiU(withMarc PlayingtheGreatGameofGolf
Muchnick),2003 1992
FullSteamAhead!(withJesse TheOneMinuteManagerBuilds
Stoner),2003 HighPerformingTeams(with
TheServantLeader(with Phil DonCarewandEuniceParisi-
Hodges),2003 Carew),1989
TheOneMinuteApofogy™(with TheOneMinuteManagerMeets
MargretMcBride),2003 theMonkey(withWilliam
ZaptheGaps!(with Dana Oncken,Jr.,andHal Burrows),
RobinsonandJimRobinson),
ThePowerofEthicalManagement
2002
WhaleDone!™(withThad (withNormanVincentPeale),
Lacinak,ChuckTompkins,and 1988
JimBallard),2002 TheOneMinuteManagerGetsFit
HighFive!(withSheldon Bowles), (withD.W.Edingtonand
Marjorie Blanchard),1986
2001
ManagementofOrganizational LeadershipandtheOneMinute
Behavior: UtilizingHuman Manager(withPatriciaZigarmi
Resources(withPaulHersey), andDreaZigarmi),1985
8,hedition,2000 OrganizationalChangeThrough
BigBucks!(with Sheldon Bowles), EffectiveLeadership(with
2000 RobertH. GuestandPaul
LeadershipbytheBook(with Bill Hersey),2ndedition,1985
HybelsandPhilHodges), 1999 TheOneMinuteManager9(with
TheHeartofaLeader,1999 SpencerJohnson), 1982
GungHo!9(with SheldonBowles), TheFamilyGame:ASituational
ApproachtoEffectiveParenting
1998
ManagementbyValues(with (withPaulHersey),1979
MichaelO'Connor),1997
MissionPossible(withTerry
Waghorn), 1996
P u t t i n g
Minute
Manager
t o W o r k
Ken Blanchard
Robert Lorber, Ph.D.
*J2*£
WILLIAM MORROW
AnImprintofHarperCoUinsPubliahers
puttingTHEONE minute MANAGERTOwork(newedition).Copyright©1984,
2006byBlanchard ManagementCorporationand RLLorberFamilyTrust. All
rights reserved. Printedinthe United StatesofAmerica. No partofthisbook
may be used or reproduced in any manner whatsoever without written
permissionexceptinthecaseofbriefquotationsembodiedincriticalarticlesand
reviews.ForinformationaddressHarperCollinsPublishers,10East53rdStreet,
NewYork, NY 10022.
HarperCollins books may be purchased for educational, business, orsales
promotional use. For information please write: Special Markets Department,
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Printedonacid-freepaper
LibraryofCongressCatalogNumber83-63021
ISBN-13:978-0-06-088167-2
ISBN-10:0-06-088167-4
08 09 10 rrd 10 9 8 7 6 5 4 3
The Symbol
The One Minute Manager's
symbol—a one-minute readout
from the face ofa modern digital
watch—is intended to remind
each ofustotake a minuteoutof
our day, every now and then, to
look into the faces ofthe people
we manage. And to realize that
they are our most important
resources.
Introduction
In the last episode of TheOneMinuteManager,
the bright young man who was searching for an
effective manager learned the One Minute
Manager's three secrets. Heimmediately realized
that they were the key to effective management.
The young man learned his lessons well.
Eventually he became a One Minute Manager.
He set One Minute goals.
He gave One Minute Praisings.
He delivered One Minute Reprimands.
In this second episode of The One Minute
Manager, a veteran manager wonders whether
using the three secretson a day-to-day basis will
really make a difference where it counts—in
performance. Heseeksthe answerfromanew One
Minute Manager. In the processhe learns how to
put One Minute Management to work in a
systematic way to achieve excellence.
This book is meant to be a companion to the
originalbook. It isapracticaltoolthatcanbeused
independently to implement the three secrets but
will probably be a richer experience if you have
first read The One Minute Manager.
We hope you apply and use what the veteran
manager learns and it makes a difference in your
life and in the lives ofthose who work with you.
Kenneth Blanchard, Ph.D.
Robert Lorber, Ph.D.
P u t t i n g
Minute
Manager
t o W o r k
Foreword
Today more than ever its obvious that the gap
betweenlearninganddoingis muchbiggerthanthe
gapbetweenignoranceandknowledge, particularly
inthe areas ofleadership andmanagement. As we
say in Putting the One Minute Manager to Work,
"Most companies spend all theirtime looking for
the next new management concept and never
follow up onwhat they just taught theirpeople."
Recently I gotacall from acompany thattoldme
they had Steve Covey speak last year and they
wanted metospeak this year. I said, "That's great.
Fllcall Tom Peters and see what hes doing next
year."
Knowingtherealityofthegap between learning
and doing, I went to Bob Lorber about writing
Putting the One Minute Manager to Work.
Everybody loved The One Minute Manager and
thoughtitwasgreat,butIwasfearful theywouldn't
puttheconceptsintopractice. Formanyyears Bob
was one of the top productivity improvement
experts inthecountry. Hebuilthis own consulting
firm, Lorber Kamai, and helped companies of
every size andshape keeptheircommitments and
follow throughontheirgood intentions.
That's whatPutting the One Minute Managerto
Work is all about. If you love The One Minute
Managerandreallywanttousethethreesecrets of