The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization PDF
289 Pages·2005·3.327 MB·English
Most books are stored in the elastic cloud where traffic is expensive. For this reason, we have a limit on daily download.
Preview The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
Description:
we purchased this book for everyone in our office - in hopes that each person would gain one tidbit of information to better serve our customers. it sparked a great conversation and opened up several areas that we could improve on. it helped our staff feel like a part of the decision making process because it wasn't us...the owners.... telling them that there was a need for improvement.
plus - i keep hearing the staff discuss the book - so i think it was a great activity for everyone to read.
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Most books are stored in the elastic cloud where traffic is expensive. For this reason, we have a limit on daily download.
