The Nonprofit Human Resource Management Handbook: From Theory to Practice

404 Pages·2017·12.11 MB·English

by  Jessica K. A. Word, Jessica E. Sowa

“If I were to make a list of scholars who we should hire to assemble current
thinking on human resource management in the nonprofit sector, Sowa and
Word would be at the top of my list. Lo, it seems that these two have been doing
just that. They have organized an impressive panoply of both young and established
nonprofit sector scholars who represent our best current thinking on strategic
human resource management. Interested readers will be able to pick and choose
among its offerings. Some teachers will assign the entire volume in their college
courses on nonprofit HRM.”
Mark Hager, Arizona State University, USA
“Sowa and Word have contributed an outstanding new guide for both nonprofit
managers and scholars, in The Nonprofit Resource Management Handbook. This book
offers an impressive collection of thoughtfully-written and practical pieces by
leading voices in the field. Comprehensive in scope, Sowa and Word cover
critical topics ranging from how to attract the best and brightest employees and
volunteers into the sector, to managing and cultivating diversity, to applications
of technology in human resource management, and everything in between. This
book serves as a valuable resource that I look forward to sharing with my students
undertaking careers in the nonprofit sector.”
Kelly LaRoux, The University of Chicago at Illinois, USA
“The Nonprofit Human Resource Management Handbook is an excellent confluence
of the state-of-art research on human resources in nonprofit organizations and
the practical matters confronting nonprofit managers seeking to effectively deploy
their human capital. Sowa and Word and their outstanding colleagues have com-
piled an accessible, yet rigorous, resource that benefits both scholars and practi-
tioners by highlighting critical issues that nonprofit organizations must successfully
navigate to recruit and retain talented workers in the current environment. This
will certainly be a much-used textbook in nonprofit management courses. I wish
I would have had this book when I was a student!”
Rebecca Nesbit, University of Georgia, USA

The Nonprofit
Human Resource
Management Handbook
As an increasing number of individuals go to work in the nonprofit sector,
nonprofit managers need support on how best to build their human resource
management (HRM) capacity. They need to know which systems to examine, what
questions to ask, and how to ensure they are managing people in a legal manner
and as effectively as possible, given their particular resource constraints. Important
questions include: Do we have a clear philosophy, one that aligns with our nonprofit
mission and values and allows us to treat our employees as the professionals they
are? How do we select, develop, and retain the best people who will produce high-
value, high performance work, and how do we do so with limited resources? How
do we effectively manage our mix of volunteers and paid staff? What do we need
to consider to ensure diverse people work together in a harmonious fashion? With
all-new chapters written by the top scholars in the field of nonprofit HRM, these
are but a few of the many questions that are addressed in this timely volume.
These scholars delve into their particular areas of expertise, offering a compre-
hensive look at theories and trends; legal and ethical issues; how to build HRM
from recruitment, management, labor relations, to training and appraisal; as well
as topics in diversity, technology, and paid versus volunteer workforce manage-
ment. This essential handbook offers all core topic coverage as well as countless
insider insights, additional resource lists, and tool sets for practical application.
With chapters grounded in existing research, but also connecting research to
practice for those in the field, The Nonprofit Human Resource Management Handbook
will be required reading for a generation of scholars, students, and practitioners of
nonprofit human resource management.
Jessica K. A. Word is an Associate Professor in the School of Public Policy and
Leadership at the University of Nevada, Las Vegas, USA.
Jessica E. Sowa is an Associate Professor in the School of Public and International
Affairs in the College of Public Affairs at the University of Baltimore, USA.
PUBLIC ADMINISTRATION AND PUBLIC POLICY
A Comprehensive Publication Program
EDITOR-IN-CHIEF
DAVID H. ROSENBLOOM
Distinguished Professor of Public Administration
American University, Washington, DC
Founding Editor
JACK RABIN
RECENTLY PUBLISHED BOOKS
The Nonprofit Human Resource Management Handbook: From Theory to Practice,
edited by Jessica K. A. Word and Jessica E. Sowa
Cost and Optimization in Government: An Introduction to Cost Accounting, Operations
Management, and Quality Control, Second Edition, by Aman Khan
The Constitutional School of American Public Administration, edited by Stephanie P.
Newbold and David H. Rosenbloom
Contracting for Services in State and Local Government Agencies, Second Edition,
William Sims Curry
Democracy and Civil Society in a Global Era, Scott Nicholas Romaniuk and
Marguerite Marlin
Development and the Politics of Human Rights, Scott Nicholas Romaniuk and
Marguerite Marlin
Public Administration and Policy in the Caribbean, Indianna D. Minto-Coy and Evan
Berman
The Economic Survival of America’s Isolated Small Towns, Gerald L. Gordon
Sustainable Development and Human Security in Africa: Governance as the Missing
Link, Louis A. Picard, Terry F. Buss, Taylor B. Seybolt, and Macrina C. Lelei
Information and Communication Technologies in Public Administration: Innovations from
Developed Countries, Christopher G. Reddick and Leonidas Anthopoulos
Creating Public Value in Practice: Advancing the Common Good in a Multi-Sector,
Shared-Power, No-One-Wholly-in-Charge World, edited by John M. Bryson,
Barbara C. Crosby, and Laura Bloomberg
Digital Divides: The New Challenges and Opportunities of e-Inclusion, Kim Andreasson
Living Legends and Full Agency: Implications of Repealing the Combat Exclusion Policy,
G.L.A. Harris
Politics of Preference: India, United States, and South Africa, Krishna K. Tummala
Crisis and Emergency Management: Theory and Practice, Second Edition, Ali Farazmand
Labor Relations in the Public Sector, Fifth Edition, Richard C. Kearney and Patrice
M. Mareschal
Democracy and Public Administration in Pakistan, Amna Imam and Eazaz A. Dar
The Economic Viability of Micropolitan America, Gerald L. Gordon
The Nonprofit
Human Resource
Management Handbook
From Theory to Practice
Edited by Jessica K. A. Word and
Jessica E. Sowa
First published 2017
by Routledge
711 Third Avenue, New York, NY 10017
and by Routledge
2 Park Square, Milton Park, Abingdon, Oxon OX14 4RN
Routledge is an imprint of the Taylor & Francis Group, an informa business
© 2017 Taylor & Francis
The right of Jessica K. A. Word and Jessica E. Sowa to be identified as
the authors of the editorial material, and of the authors for their
individual chapters, has been asserted in accordance with sections 77
and 78 of the Copyright, Designs and Patents Act 1988.
All rights reserved. No part of this book may be reprinted or
reproduced or utilised in any form or by any electronic, mechanical, or
other means, now known or hereafter invented, including
photocopying and recording, or in any information storage or retrieval
system, without permission in writing from the publishers.
Trademark notice: Product or corporate names may be trademarks or
registered trademarks, and are used only for identification and
explanation without intent to infringe.
Library of Congress Cataloging in Publication Data
Names: Sowa, Jessica E., 1975– editor. | Word, Jessica K. A.,
1977– editor.
Title: The nonprofit human resource management handbook : from
theory to practice / edited by Jessica E. Sowa and Jessica K.A. Word.
Description: New York : Routledge, 2017. | Includes bibliographical
references and index.
Identifiers: LCCN 2016054950 | ISBN 9781498738170 (hbk : alk.
paper) | ISBN 9781315181585 (ebk)
Subjects: LCSH: Nonprofit organizations—Management. |
Personnel management.
Classification: LCC HD62.6 .N656 2017 | DDC 658.3—dc23
LC record available at https://lccn.loc.gov/2016054950
ISBN: 978-1-4987-3817-0 (hbk)
ISBN: 978-1-315-18158-5 (ebk)
Typeset in Bembo
by Keystroke, Neville Lodge, Tettenhall, Wolverhampton
Contents
List of Figures x
List of Tables xi
Notes on Contributors xii
Acknowledgments xix
1 Introduction 1
Jessica E. Sowa and Jessica K. A. Word
PART I
Working in the Sector 13
2 Theories of the Nonprofit Sector 15
Beth Gazley
3 Trends in Nonprofit Employment 29
John C. Ronquillo, Annie Miller, and Ida Drury
4 Legal Aspects of Nonprofit Employment 44
Eric Franklin Amarante
PART II
Building an HRM Infrastructure in a Nonprofit
Organization 67
5 Strategic Human Resource Management 69
Hans-Gerd Ridder and Alina McCandless Baluch
6 Recruitment and Selection for Nonprofit Organizations 87
Rikki Abzug
7 Succession Planning and Management in Nonprofit
Organizations 101
Yeonsoo Kim
vii
Contents
8 Talent Management 122
Heather L. Carpenter
9 Compensation Practices in Nonprofit Organizations:
Examining Practices Adopted by High Performing Nonprofits 142
Sally Coleman Selden
10 Labor Relations in Nonprofit Organizations 166
Joan E. Pynes
11 Engagement, Satisfaction, and Nonprofit Organizations 185
Kunle Akingbola
12 Volunteer Management: It All Depends 204
Jeffrey L. Brudney and Hayley K. Sink
13 Training and Development in Nonprofit Organizations 223
Toby Egan
14 Making Nonprofits More Effective: Performance
Management and Performance Appraisals 250
Marlene Walk and Troy Kennedy
PART III
Emergent Challenges in Nonprofit Human Resource
Management 269
15 Interchangeability of Labor: Managing a Mixed Paid and
Volunteer Workforce 271
Allison R. Russell, Laurie Mook, and Femida Handy
16 Managing Human Resources in International NGOs 285
Carrie R. Oelberger, Anne-Meike Fechter, and
Ishbel McWha-Hermann
17 Managing Generational Differences in Nonprofit Organizations 304
Jasmine McGinnis Johnson, Jaclyn Schede Piatak, and Eddy Ng
18 Diversity and Diversity Management in Nonprofit
Organizations 323
Judith Y. Weisinger
viii
Contents
19 Technology and Human Resource Management in
Nonprofit Organizations 339
Jennifer A. Jones
20 Conclusion: Toward a Research Agenda for Nonprofit Human
Resource Management 359
Jessica K. A. Word and Jessica E. Sowa
Index 370
ix