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The medical services professional career guidebook : charting a development plan for success PDF

136 Pages·2012·0.85 MB·English
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G Human Resources & Training o e s t In addition to processing new applications, requesting clinical privileges, e n preparing ER call schedules, negotiating contracts, verifying credentials, and k o r conducting meetings and audits, Medical Services Professionals (MSPs) must s • find time to keep up with evolving regulations and credentialing requirements. D Presented in an easy-to-read format, The Medical Services Professional a y Career Guidebook: Charting a Development Plan for Success details a series of building blocks to help MSPs fulfill job requirements and successfully T navigate career progression. h e The authors capture and address the questions most frequently asked by M MSPs. They illustrate valuable lessons with actual stories and supply readers e d with systematic assessment tools, planning techniques, and strategies for i c achieving world-class performance. Complete with sample job descriptions, a l a sample performance profile, a glossary, the Medical Services Professional S Creed, and a wealth of reference material, the text will help MSPs answer key e r questions, including v i c • How do I assess my skills? e s • What are my career options? P • Are my communication skills what they need to be? r o • How do my boss and I come to agreement on my progress? f e • How do I define, document, and measure my competencies? s s i o The book addresses twelve specific points of consideration. Each point is a n working exercise to help readers perform honest self-appraisals of where they a l are in their careers. The Medical Services Professional Career Guidebook C details a solid course of action to help you confront the fear of the unknown and a r meet the future with the confidence required for success. It provides the tools e and understanding you will need to ensure patient safety, achieve personal and e r professional goals, and take your career to levels you have never imagined. G u i d e K11987 b o ISBN: 978-1-4398-4478-6 o 90000 k www.crcpress.com 9 781439 844786 www.productivitypress.com K11987 cvr mech.indd 1 8/16/11 9:13 AM The Medical Services Professional Career Guidebook Charting a Development Plan for Success TThhiiss ppaaggee iinntteennttiioonnaallllyy lleefftt bbllaannkk The Medical Services Professional Career Guidebook Charting a Development Plan for Success Donna Goestenkors, CPMSM and Georgia Day CRC Press Taylor & Francis Group 6000 Broken Sound Parkway NW, Suite 300 Boca Raton, FL 33487-2742 © 2011 by Taylor & Francis Group, LLC CRC Press is an imprint of Taylor & Francis Group, an Informa business No claim to original U.S. Government works Version Date: 20111212 International Standard Book Number-13: 978-1-4398-4479-3 (eBook - PDF) This book contains information obtained from authentic and highly regarded sources. Reasonable efforts have been made to publish reliable data and information, but the author and publisher cannot assume responsibility for the validity of all materials or the consequences of their use. The authors and publishers have attempted to trace the copyright holders of all material reproduced in this publication and apologize to copyright holders if permission to publish in this form has not been obtained. If any copyright material has not been acknowledged please write and let us know so we may rectify in any future reprint. Except as permitted under U.S. Copyright Law, no part of this book may be reprinted, reproduced, transmitted, or utilized in any form by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying, microfilming, and recording, or in any information stor- age or retrieval system, without written permission from the publishers. For permission to photocopy or use material electronically from this work, please access www.copy- right.com (http://www.copyright.com/) or contact the Copyright Clearance Center, Inc. (CCC), 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400. CCC is a not-for-profit organization that pro- vides licenses and registration for a variety of users. For organizations that have been granted a pho- tocopy license by the CCC, a separate system of payment has been arranged. Trademark Notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe. Visit the Taylor & Francis Web site at http://www.taylorandfrancis.com and the CRC Press Web site at http://www.crcpress.com Contents Preface x i About the Authors xiii Point 1 Before You Start Your Journey, Have You Checked Your Tools? 1 1.1 Professional Development Competency Assessment: Where Have You Been? 3 1.2 Skills Competence: What Have You Accomplished? 4 1.3 Professional Guideposts: What Is the Impact of the Past and Present on Your Future Career? 4 Point 2 Career Options—Broaden Your Horizons! 7 2.1 Traditional: To Name a Few, Medical Staff Offices (MSOs), Credentialing Verification Organizations (CVOs), Managed Care Organizations (MCOs), Specialty Clinics, and Physician Groups 8 2.1.1 Medical Staff Office (aka Medical Staff Services Department) 8 2.1.2 Credentials Verification Organization 9 2.1.3 Managed Care Organization 9 2.1.4 Specialty Clinics/Physician Groups 9 2.2 Future: You Name It, You Own It! 9 v vi • Contents Point 3 It Is Your Journey—Take the Time to Map It! 13 3.1 Develop a Success Plan—Empowered, Quantitative, Qualitative, with Personal Accountability 1 4 3.2 Why the Plan Is Important 1 4 3.3 Competence Measurement 15 3.4 The Voice of Experience 1 6 3.5 Achievement Is Important—Ongoing Maintenance Is Critical 1 7 Point 4 Have You Monitored Your Professional History and Checked All Systems? 1 9 4.1 Packaging You—Phase I: The Beginning— The Place to Start 1 9 4.2 Packaging You—Phase II: Organizing Materials 2 0 4.3 Packaging You—Phase III: Filling the Gaps 2 1 4.4 Packaging You—Phase IV: Designing the System—Your Way! 2 2 4.5 Packaging You—Phase V: Implementing Your System 2 3 4.6 Packaging You—Phase VI: Maintaining Your Professional History 23 Point 5 Testing Your Job Description—Are You Docked or Launched? 2 7 5.1 Is the Job Title Accurate? 2 8 5.2 Is the Purpose Statement Clear, Concise, and Accurate? 2 9 5.3 Does It Cover Your Core Accountabilities? 29 5.4 Do You Know What the Organization Expects? 2 9 5.5 Do You Review and Recommend Revisions Periodically? 30 Point 6 Your Performance Compass—How to Gauge Results 33 6.1 What Does Your Performance Evaluation Say about You? 3 4 6.2 What Does Your Performance Evaluation Leave Out? 3 4 6.3 Should You Produce a Supplementary Document to Reinforce Your Skills and Accomplishments? 3 5 Contents • vii 6.4 Are Your Accomplishments Where They Need to Be to Compete in the Market? 36 Point 7 Progress Checkpoints—Accountability Is Key 3 9 7.1 What Have You Done and How Well Have You Done It? 3 9 7.2 Do You Initiate Periodic Meetings with Your Staff and Your Supervisor to Review Your Progress and Accomplishments? 4 0 7.3 Do You and Your Boss and Staff Agree on Your Progress? 4 1 7.4 Have You Identified Barriers to Your Progress? 4 2 7.5 Have You Developed Written Goals, Objectives, and Action Plans to Ensure Accountability? 4 2 Point 8 Professional Performance Profile—In the Shadows or Orbiting the Sun? 4 3 8.1 Identify Your Competencies 4 3 MSP Core Competency Model™ 4 4 8.2 Define the Measurements 46 8.2.1 Skills Development 46 8.2.2 Personal Development 4 6 8.2.3 Career Development 4 6 8.3 Report to the Stakeholders (also Known as Stakeholder Management) 47 8.4 Track Your Performance 47 8.5 Document 49 8.6 Analyze, Adjust, and Activate 50 8.7 Ongoing Maintenance 5 1 8.8 Market for Multiple Benefits 5 1 Point 9 Your Mission—One Last Check before Launch 5 5 9.1 Your Physical Profile 5 5 9.2 Your Mental and Emotional Profile 5 7 9.3 Your Verbal, Written, and Body Language Communications Systems 5 8 9.4 Your Understanding of Stakeholders’ Needs 6 0 Point 10 Coming Full Circle—Are You Positioned to Help Others? 63 10.1 Who Are Your Industry Counterparts? 63 viii • Contents 10.2 Are You a Social Networker (LinkedIn, Facebook, Twitter, Blogs)? 6 4 10.3 Are You a Member of Any Local, State, National, or International Associations? 6 5 10.4 Do You Read or Write Organization Communications—Newsletters, etc.? 66 10.5 Do You Plan Each Month to Participate in Business/Networking Events? 6 7 Point 11 For Those Who Want It All Right Now—MSP Career Launch Boot Camp: One Year Accelerated Platform 7 1 11.1 What Does the Best Look Like? 7 2 11.2 Why the Best Never Stop Learning 72 11.3 Physical Fitness/Nutrition—You Have to Feed Your Brain, Don’t You? 7 3 11.4 Formal and Informal Education— Mandatory! 7 4 11.5 Communication Styles: Knowing What to Use When—Continuous Practice 7 4 11.6 Why Efficiency and Effectiveness Are Both Critical Business Partners 7 5 11.7 Fold New Career Options into Your Job Today 7 6 Point 12 Things to Remember 7 9 12.1 Affirm Yourself 80 12.2 Laugh Often 8 1 12.3 Nurture, Love, and Defend Those in Your Care 81 12.4 Motivate and Inspire as Only You Can Do 8 1 12.5 Never, Ever Stop Dreaming 8 2 Appendix A: Sample Job Descriptions 8 5 Appendix B: Sample MSP Performance Profile 107 Appendix C: Electronic Career Data Files Guidance 1 11 Appendix D: MSP Professional Development Creed 1 13 Appendix E: Point Checklist 1 15 Appendix F: Reference Guides 1 17 Index 119 Dedications This career development book is dedicated to the competent medical staff/services professionals who work hard every day to perform at their very best—all in the name of patient safety. This proven-practice content will finally get you the recognition you so richly deserve by guiding you on how to showcase your knowledge, skills, and abilities. Good luck—I believe in you and will honorably serve as your success champion into the future. A special recognition and a touch from my heart go to my hus- band, Mark, for his unconditional love, relentless encouragement, and unceasing support. To my most precious mother and father and every member of my very large and constantly growing family, you continue to be my inspiration. The pride I see in your eyes and the joy I hear in your voices from every new lesson learned and experience I share have been my fuel. Your compassion for others and care for humanity propel me to greatness. Finally, I express my sincere gratitude to the MSP team members I’ve worked with: National Association Medical Staff Services, St. Louis Chapter, Missouri Association Medical Staff Services, MSP and business mentors (you know who you are), MSP colleagues, medical staff leaders (you know who you are), medical staff members, and ix

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