The management and employee development review : competitive advantage through transformative teamwork and evolved mindsets

194 Pages·2017·33.11 MB·English

by  Graves

Business & Managment G The Management
R
A
V
E
S
and Employee
The Management and Employee
Development Review
Development Review
Competitive Advantage through Transformative Teamwork
and Evolved Mindsets
New and experienced managers alike typically repeat behaviors they observed or
were subjected to when they were employees, which perpetuates unhealthy and
T
unproductive management methods. H Competitive Advantage through Transformative
E

M
The Management and Employee Development Review: Competitive Advantage
A Teamwork and Evolved Mindsets
through Transformative Teamwork and Evolved Mindsets combines accepted N
A
psychological theory with practical business reality to help managers get the very G
E
best out of themselves, their employees, and teams. M
E
The central objective of a great leader and manager of people is to touch your N
T
employees at their core so they see and believe in your vision as fervently as you. To A
N
achieve this higher state, one must climb inside the mind of their employees and tap
D
into their intrinsic motivation. Employees who are intrinsically motivated are more E
M
likely to engage in the task willingly as well as work to improve their skills, which will
P
increase their capabilities. Employees are likely to be intrinsically motivated if they L
O
Y
• Attribute their results to factors under their control, also known as autonomy E
E
• Believe they have the skills to be effective agents in reaching their desired D
E
goals, also known as self-efficacy beliefs V
• Are interested in mastering a topic, not just in achieving it for some E
L
O
outside force
P
M
This book reiterates that organizations are only as good as the people within them, E
N
and these people must be hired, trained, coached, and promoted in the right way, with T

focused intent, so the organization can learn, improve, and grow. This book provides R
E
a step-by-step game plan to help organizations develop employees with an eye V
I
toward sustained excellence. E
W
If employed correctly, the principles in this book will transform not only your business,
but you as well.
Kelly Graves
Y291056
ISBN-13: 978-1-138-21620-4
90000
9 781138 216204
The Management and Employee
Development Review
Competitive Advantage through
Transformative Teamwork
and Evolved Mindsets
http://taylorandfrancis.com
The Management and Employee
Development Review
Competitive Advantage through
Transformative Teamwork
and Evolved Mindsets
Kelly Graves
CRC Press
Taylor & Francis Group
6000 Broken Sound Parkway NW, Suite 300
Boca Raton, FL 33487-2742
© 2017 by Kelly Graves
CRC Press is an imprint of Taylor & Francis Group, an Informa business
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International Standard Book Number-13: 978-1-138-21620-4 (Paperback)
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Visit the Taylor & Francis Web site at
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I would like to dedicate this book to:
My mom Rosie for loving me unconditionally
My daughter Sophia for teaching me how to love unconditionally
And to Katarina: Love and truth transcend time and space
http://taylorandfrancis.com
Contents
Preface ........................................................................................................xi
Acknowledgments ...................................................................................xv
Author .....................................................................................................xvii
SeCtion i tHe CURRent AntiQUAteD MAnAGeMent MoDeL
1 The Destructive Power of Power .................................................3
The Capos ...................................................................................................3
The Stanford Prison Experiment ................................................................5
Why Management Uses Fear and Punishment ..........................................8
Fear Creates Short-Term Action but Destroys Long-Term Motivation ......10
The Management Philosophy of “Tom the Tyrant” (aka “Yell at a Man
First Thing in the Morning and He Works Hard for You the Rest
of the Day”) ...............................................................................................11
The Unspoken Rules of Communication .................................................13
What Causes Office Politics to Trump Company Profits .........................14
What Employees Need from Their Managers and What Managers
Need to Learn to Become Great...............................................................16
The Destructive Power of Gossip .........................................................19
Summary ...................................................................................................21
2 How Employee Evaluations Are Destructive ..............................23
Why Employees Hate Evaluations: Psychological and Sociological
Implications ...............................................................................................27
Reasons for Failures ..................................................................................29
The “Real Work” of a Manager: Kathy and Brian ....................................32
Manager Bias .............................................................................................32
The Right and Wrong Way to Terminate: Jenny, Mark, and Dylan.........35
Grounds for Employee Lawsuits ...............................................................36
vii
viii ◾ Contents
Example .....................................................................................................38
Employees Do Not Quit the Company; They Quit Their Bosses:
John and Sam ........................................................................................38
Results of Poor Handling of Employee Evaluations and the Myth
of Teamwork .............................................................................................38
How Do We Fix It? What Are the Next Steps? .........................................39
Summary ...................................................................................................40
SeCtion ii DeVeLoPinG tHe PeRSon
3 From Being Hired to Adding Value in 90 Days or Less .............43
Getting Hired: What Happens during an Employee’s First Week ...........44
Feelings and Thoughts ..............................................................................44
Observable Behaviors ...............................................................................45
Employee Needs .......................................................................................45
Management Style and Requirements ......................................................46
Learning Preferences .................................................................................47
Recognizing and Implementing the Three VAK Styles............................49
Management Style and Requirements ......................................................50
Week 1 through the End of the First Month ............................................51
Weeks 2 and 3...........................................................................................53
Succeeding as an Introverted Manager: Timid Tami ...............................54
The 30-Day Mark ......................................................................................55
Training Programs .....................................................................................55
Physical Guided Mastery ...........................................................................56
Subskill Development ...............................................................................56
Learning from Mistakes ............................................................................56
From Basic Training to Personal Development: Brandon and Tim ........57
Between Day 30 and 75 ...........................................................................58
Between 75 and 90 Days ..........................................................................59
Summary ...................................................................................................59
4 Great Reviews Start with Great Communication .......................61
Tone and Body Language .........................................................................62
Four Barriers to Great Communication ....................................................62
Seven Ways to Create Great Communication ..........................................63
“If They Say Anything I Don’t Like, I’m Quitting”: Dave and SB Farms ....65
The Manager and Employee Development Review: An 11-Step Process ....66
Contents ◾ ix
Creating an Environment of Success ........................................................70
More on Setting and Reaching Goals .......................................................71
The MED Review in Practice ....................................................................74
Casual in-the-Hall Meetings ......................................................................76
Summary ...................................................................................................78
Four Barriers to Good Communication................................................78
Seven Ways to Improve Communication .............................................78
The MED Review: An 11-Step Process .................................................79
5 Where Evolved Mindsets Lead, Transformative Teamwork
Follows .......................................................................................81
Following Up after the Review with the Evolved Mindset ......................81
Toward a New Way of Thinking and Managing .....................................82
It’s Effort, Not Talent, That Makes Employees Successful .......................84
Organizationally Driven Growth Mindset ................................................86
Applying the Growth Mindset ..................................................................87
Training .....................................................................................................87
Success Evolves by Involving Your Employees ........................................89
Coaching ....................................................................................................90
It Is Virtually Impossible to Have Happy External Customers If You
Have Unhappy Internal Customers ..........................................................94
Counseling 101 and the 3-Day Rule .........................................................96
Termination .............................................................................................100
Benefits of Conflict .................................................................................101
Types of Conflict .....................................................................................102
Resolution ................................................................................................103
Summary .................................................................................................103
Resolution ............................................................................................105
6 Gain Competitive Advantage through Transformative
Behaviors .................................................................................107
Habit Change: Replacing Old Habits with New .....................................110
Habit Modification Plan ..........................................................................115
Successful Target Behaviors to Create Stellar Habits .............................119
Feedback and Learning .......................................................................119
Developing People ..............................................................................120
Summary .................................................................................................121