The Machiavellian Librarian. Winning Allies, Combating Budget Cuts, and Influencing Stakeholders

313 Pages·2014·2.91 MB·English

by  Melissa K. Aho and Erika Bennet (Eds.)

The Machiavellian Librarian
Chandos
InformatIon ProfessIonal serIes
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499140.
The Machiavellian Librarian
Winning allies, combating budget
cuts, and influencing stakeholders
E
ditEd by
M K. a E b
Elissa ho and riKa EnnEtt
Oxford Cambridge Philadelphia New Delhi
Chandos Publishing
Hexagon House
Avenue 4, Station Lane, Witney
Oxford OX28 4BN
UK
Tel: [phone]
E-mail: [email protected]
www.chandospublishing.com
www.chandospublishingonline.com
Chandos Publishing is an imprint of Woodhead Publishing Limited
Woodhead Publishing Limited
80 High Street, Sawston
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UK
Tel: [phone] Fax: [phone]
www.woodheadpublishing.com
First published in 2013
ISBN: 978-1-84334-755-2 (print) and ISBN: 978-1-78063-436-4 (online)
Chandos Information Professional Series
ISSN: 2052-210X (print) and ISSN: 2052-2118 (online)
Library of Congress Control Number: 2013950833
© The editors and contributors, 2013
British Library Cataloguing-in-Publication Data.
A catalogue record for this book is available from the British Library.
All rights reserved. No part of this publication may be reproduced, stored in or introduced
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be liable to criminal prosecution and civil claims for damages.
The publisher makes no representation, express or implies, with regard to the accuracy of the
information contained in this publication and cannot accept any legal responsibility or liability
for any errors or omissions.
The material contained in this publication constitutes general guidelines only and does not
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of material contained in this publication without first taking professional advice appropriate
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The Publishers and Editors wish to emphasise that the views expressed in the text are not
necessarily their own. Further, any fictional names whether of institutions or persons are not
intended to refer to real institutions or persons, and that any such fictional institutions or
persons or named institutions or persons mentioned that happen in fact to exist, at the time of
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Typeset in the UK by Concerto.
Printed in the UK and USA.
Dedication
MKA: To Carole, Terry, Michelle, and Che Aho
EB: To my family, close and extended
list of figures and tables
figures
11.1 First-floor space with shelving removed; new open
configuration waiting for Furniture Showcase exhibit.
Copyright Valparaiso University 2012. 119
19.1 View from Bartle Library Mezzanine, August 2005 213
19.2 View from Bartle Library Mezzanine, April 2006 213
19.3 Bartle Library Gate Counts 2003–12 214
20.1 Social Style Model. Adapted from the Social Style Profile
in Personal Styles & Effective Performance: Make Your Style
Work for You by D.W. Merrill and R.H. Heid
Radnor, PA: Chilton Book Co, p. 53. Copyright 1981 by
TRACOM Corporation. 227
22.1 My daughter’s breakfast process map with swim lanes.
Demonstration of the role of swim lanes and functional
mapping. 250
22.2 Old invoice processing. The process map of the manual
invoice process prior to review. 251
22.3 New invoice processing. The process map of the electronic
invoice process after the review and modification. 252
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The Machiavellian Librarian
tables
4.1 Client goals, library goals, resources and services, and
value to your client 42
19.1 Binghamton University Undergraduate Alumni Survey
1999–2007 219
22.1 Matrix of formal versus informal data collection strategies 255
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about the contributors
editors
Melissa K. Aho, MA, MLIS, MS
Melissa is currently the Evening and Circulation Superior at the Bio-
Medical Library at the University of Minnesota and an adjunct online
instructor for a few different colleges and universities. She holds an
unusually large number of degrees which include certificates, diplomas,
associates, bachelors, and master’s degrees. Her favorite degrees include
her bachelor’s degrees in Anthropology and History (St. Cloud State
University, MN) and Art History (University of Minnesota, Twin Cities),
and her three master’s degrees—a MS in Anthropology (University of
Wisconsin-Milwaukee), a MLIS in Library and Information Science
(Dominican University, River Forest, IL), and an MA in Art History
(University of St. Thomas, St. Paul, MN). Melissa has lived and worked
in Honduras, researched mosque architecture in Guyana and the United
States, taken salsa lessons in Cuba, participated in an archaeological dig
in Belize, and has spent various amounts of time in 16 countries so far.
She has more than 100 published book reviews, has published articles
and book chapters, and has presented papers in three different academic
disciplines (art history, library science, and political science) and posters
in two different academic disciplines (GIS and cartography and library
science) at local, national, and international conferences. Her research
interests include libraries and librarians, aviation, female aviators, the
Middle East/North Africa/Asia, social media, and globalization. She
belongs to a variety of professional societies and associations, including
the Ninety-Nines: the International Organization of Women Pilots and
The Explorers Club. In her free time she is working on her Ph.D. in
International Development from the University of Southern Mississippi
and also on her private pilot’s license in a Sundowner airplane.
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The Machiavellian Librarian
Erika Bennett, MLIS, MS
Erika is the Instructional Services Supervisor at Capella University Library
and the subject specialist for the programs of Education and Psychology.
Capella is a for-profit, primarily graduate-level, online university with a
competency-driven curriculum. It was awarded the 2010 CHEA Award
for Outstanding Institutional Practice in Student Learning Outcomes
by The Council for Higher Education Accreditation. Erika coordinates
strategy toward the realization of Capella’s sixth university-wide learning
outcome, Information Literacy. Her MLIS is from Dominican University
and her MS in Educational Psychology is from Capella University.
She has contributed to two skill-building websites recognized by the
Association of College & Research Library (ACRL) Peer Reviewed
Instructional Materials Online (PRIMO) program, including site-of-the-
month for February 2011. Her publications often focus on assessment,
including a chapter in Library Data: Empowering Practice & Persuasion
from Libraries Unlimited and the Journal of Library Administration.
Other topics of interest include: multimedia design for online adult
learners, assessment, data visualization, and rapid instructional design.
Contributing authors
Kacy L. Allgood, MLS, AHIP
In 2012, Kacy Allgood was awarded the Grace and Harold Sewell
Fellowship for embedded medical librarians. She currently provides
information services to Indianapolis EMS, the largest 911 ambulance
service in Indiana, the Indiana University Department of Emergency
Medicine—Division of Out-of-Hospital Care, MESH, a disaster
preparedness agency & healthcare coalition, and Indiana Emergency
Medical Services for Children. All of these agencies collaborate to
provide evidence-based prehospital care for Indianapolis. Kacy got
her EMT-B from Decatur Township Fire Department (Indianapolis) in
1998, undergraduate bachelor’s degree in Business in 2003 from Indiana
University and her MLS in 2007 from Purdue University, Indianapolis.
Prior to her work for emergency medical services, she spent four years
as a reference librarian at the Indiana University School of Medicine
Library. She also spent several years in market research. When she’s not
working, she likes to bike, swim, skate, and get her cats stoned on catnip.
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About the contributors
Benjamin Andrus, MPA, MSIS
Benjamin Andrus is Subject Librarian for Sociology, Education, and
Student Affairs at Binghamton University’s Bartle Library. Previously, he
was a reference librarian at Broome Community College. He received
both his bachelor’s degree in Political Science and his master’s degree
in Public Administration from Binghamton University, and his master’s
degree in Information Science from the University of Albany.
Anne Barnhart, MA, MS
Anne C. Barnhart is the Head of Instructional Services at the University
of West Georgia. She has MA degrees in Religious Studies and Latin
American & Caribbean Studies from Indiana University, and an MS
in Library and Information Sciences from the University of Illinois at
Urbana-Champaign (UIUC). Prior to joining the University of West
Georgia, Anne worked as a reference and instruction librarian at
Lafayette College and then as Librarian for Latin American & Iberian,
Chicano/a, and Religious Studies at the University of California, Santa
Barbara. She left Santa Barbara for Carrollton, Georgia in order to gain
administrative experience. Quickly she discovered that she likes being
“the girl in charge.” She also teaches as an adjunct for the Graduate
School of Library and Information Science at UIUC where she regularly
teaches Collection Development and occasionally offers Latin American
Studies Librarianship via their LEEP (hybrid) program. Her professional
interests include area studies librarianship, faculty development,
instructional design, educational policy, assessment, collaborative
collections maintenance, and administration. She seeks conferences and
professional development opportunities where librarians can intersect
with other education and policy experts so that she can stay in front of
trends in higher education and use this knowledge to improve programs
and outcomes at her institution. When she’s not attending meetings and
planning empire expansion, she attempts to relax and enjoys biking,
cooking, traveling, crafting elaborate cocktails, playing bass guitar, and
making pottery.
Ken Bolton, MLS
Ken is a librarian in the Nestle Library at Cornell University’s School of
Hotel Administration. His responsibilities include instruction, reference,
outreach, and collection development. He also teaches a two-credit
course in the School of Hotel Administration that focuses on many areas
of information retrieval and management. Ken received his Bachelor of
Arts in Literature and Writing Studies from California State University at
San Marcos and his Master of Library Science from Syracuse University.
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