The John Adair handbook of management and leadership

242 Pages·2004·1.64 MB·English

by  Adair

“He is without doubt one of
the foremost thinkers on the
subject in the world”
SIR JOHN HARVEY-JONES
NEIL THOMAS
EDITED BY
The
JOHN
ADAIR
handbook of
MANAGEMENT and LEADERSHIP
Inside front cover
The
John Adair
Handbook
of
Management
Leadership
and
Edited by Neil Thomas
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For information on
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with the John Adair A CIP catalogue record for this book is available
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see www.falconbury.co.uk
PB:ISBN 1 85418 204 8
HB:ISBN 1 85418 004 5
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Contents
Part 1
Self-management
(cid:1)
Chapter 1
Time management
Introduction...................................................................................................................4
Tempus Fugit.........................................................................................................4
Basic approach to time management........................................................4
Developing a personal sense of time...................................................................6
Time audit..............................................................................................................6
Analyse and improve your use of time......................................................9
Identifying long-term goals....................................................................................9
Making medium-term plans..................................................................................11
Smarter objectives...........................................................................................12
Planning the day........................................................................................................13
The Adair urgency/importance matrix.....................................................14
Tips on daily planning ...................................................................................15
Making the best use of your best time.............................................................16
Organising office work............................................................................................17
Dealing with interruptions...........................................................................17
Dealing with paperwork................................................................................17
Other elements to improve your
time management in the office.................................................................18
Managing meetings........................................................................................19
Delegating effectively..............................................................................................21
Deciding what to delegate...........................................................................22
Making use of committed time...........................................................................24
Managing your health.............................................................................................24
How topped up are your batteries?..........................................................25
Stress.....................................................................................................................25
Summary and six-month follow-up test.........................................................28
(cid:1)
Chapter 2
Setting and achieving goals and objectives
Introduction.................................................................................................................32
Personal goals and objectives..............................................................................32
Professional/business goals and objectives....................................................35
Summary and six-month follow-up test.........................................................39
(cid:1)
Chapter 3
Decision-making and problem-solving
Introduction.................................................................................................................42
Decision-making skills.............................................................................................42
The Manager as decision-maker.........................................................................44
Key elements of effective thinking and decision-making........................46
Analysis.................................................................................................................46
Synthesis..............................................................................................................47
Other useful approaches........................................................................................48
Imagination.......................................................................................................48
Conceptual thinking......................................................................................49
Intuition..............................................................................................................50
Originality and Innovation..........................................................................50
The concept of value in decision-making.......................................................50
Decision-making and weighing up the options...........................................52
Summary and six-month follow-up test.........................................................54
(cid:1)
Chapter 4
Creativity and innovation
Introduction.................................................................................................................58
Creativity.......................................................................................................................59
Innovation....................................................................................................................62
Recruit/select creative people.....................................................................63
Encouragement of creativity in teams....................................................64
Team training.....................................................................................................65
Communicating about innovation............................................................65
Overcoming obstacles to innovation.......................................................66
Organisation and Innovation......................................................................66
The Generation of ideas.................................................................................71
Characteristics of innovators......................................................................75
Summary and six-month follow-up test.........................................................76
(cid:1)
Chapter 5
Part 1: Personal reminders and thoughts worth thinking
Introduction.................................................................................................................80
Time management....................................................................................................80
Setting and achieving goals and objectives...................................................94
Decision-making and problem-solving............................................................98
Creativity and innovation....................................................................................100
Part 2
Managing others
(cid:1)
Chapter 6
Leadership and teambuilding
Leadership...................................................................................................................118
Qualities of leadership..........................................................................................120
Functions of leadership........................................................................................123
Leadership characteristics..........................................................................127
Leadership skills.......................................................................................................129
Defining the task............................................................................................129
Planning.............................................................................................................131
Briefing...............................................................................................................132
Controlling........................................................................................................134
Evaluating.........................................................................................................135
Motivating........................................................................................................138
Organising........................................................................................................139
Setting an example.......................................................................................142
Developing leadership skills...............................................................................143
Teambuilding............................................................................................................144
Task......................................................................................................................146
Team....................................................................................................................147
Individual..........................................................................................................149
Summary and six-month follow-up test......................................................153
(cid:1)
Chapter 7
Motivation and people management
Introduction..............................................................................................................156
The 50:50 rule...........................................................................................................157
Needs and motivation...........................................................................................158
Maslow’s hierarchy of needs....................................................................158
McGregor’s Theory X and Theory Y........................................................159
Herzberg’s motivation – hygiene theory..............................................160
Managers/leaders and motivation...................................................................163
Getting the best from people............................................................................165
Be motivated yourself..................................................................................165
Select people who are highly motivated.............................................166
Treat each person as an individual.........................................................167
Set realistic and challenging targets.....................................................168
Remember that progress motivates.......................................................170
Create a motivating environment...........................................................171
Provide fair rewards.....................................................................................172
Give recognition.............................................................................................173
Summary and six-month follow-up test......................................................174
(cid:1)
Chapter 8
Communication and presentation
Introduction..............................................................................................................178
Issues in communication.....................................................................................178
Listening.....................................................................................................................180
Reading skills............................................................................................................182
Writing skills.............................................................................................................183
Speaking and presentation skills......................................................................186
Effective speaking..........................................................................................186
Presentation skills..........................................................................................187
One-to-one interviews.........................................................................................192
Managing meetings...............................................................................................193
Within your organisation....................................................................................195
Summary and six-month follow-up test......................................................196
(cid:1)
Chapter 9
Part 2: Personal reminders and thoughts worth thinking
Introduction..............................................................................................................200
Leadership and teambuilding............................................................................200
Motivation and people management.............................................................214
Communication and presentation...................................................................220