The Interpersonal Dynamics of Emotion: Toward an Integrative Theory of Emotions as Social Information PDF
Preview The Interpersonal Dynamics of Emotion: Toward an Integrative Theory of Emotions as Social Information
TheInterpersonalDynamicsofEmotion Emotionsareanelementalpartoflife–theyimbueourexistencewithmeaningand purpose,andinfluencehowweengagewiththeworldaroundus.Butwedonot just feel our own emotions; we typically express them in the presence of other people. How do our emotional expressions affect others? Moving beyond the traditionalintrapersonalperspective,thisisthefirstbookdedicatedtoexploring thepervasiveinterpersonaldynamicsofemotions.Integratingexistingtheoryand research,VanKleefdevelopstheEmotionsasSocialInformation(EASI)theory,a ground-breakingcomprehensiveframeworkthatexplainshowemotionalexpres- sions influence observers across all domains of life, from close relationships to group settings, conflict and negotiation, customer service, and leader-follower relations.Hisdeeplysocialperspectiveshedsnewlightonthefundamentalques- tion of why we have emotions in the first place – the social influence emotions engendermayverywellconstitutetheirraisond’être. gerben a. van kleef is Professor of Social Psychology at the University of Amsterdam.HeobtainedhisPhDfromtheUniversityofAmsterdamin2004and has held visiting appointments at UC Berkeley and Columbia University. He received numerous awards for his scholarship, including the best dissertation awardoftheInternationalAssociationforConflictManagement,theearlycareer awardoftheEuropeanAssociationofSocialPsychology,andthemostinfluential paperawardoftheAcademyofManagement.HeiscurrentlyChairoftheSocial Psychology department of the University of Amsterdam and Associate Editor of SocialPsychologicalandPersonalityScience. STUDIES IN EMOTION AND SOCIAL INTERACTION SecondSeries SeriesEditors KeithOatley UniversityofToronto AntonyS.R.Manstead CardiffUniversity TitlesPublishedintheSecondSeries ThePsychologyofFacialExpression,editedbyJamesA.Russell andJoséMiguelFernández-Dols Emotions,theSocialBond,andHumanReality:Part/WholeAnalysis, byThomasJ.Scheff IntersubjectiveCommunicationandEmotioninEarlyOntogeny, editedbySteinBråten TheSocialContextofNonverbalBehavior,editedbyPierrePhilippot, RobertS.Feldman,andErikJ.Coats CommunicatingEmotion:Social,Moral,andCulturalProcesses, bySallyPlanalp EmotionsacrossLanguagesandCultures:DiversityandUniversals, byAnnaWierzbicka FeelingandThinking:TheRoleofAffectinSocialCognition,editedby JosephP.Forgas MetaphorandEmotion:Language,Culture,andBodyinHumanFeeling, byZoltánKövecses GenderandEmotion:SocialPsychologicalPerspectives,editedby AgnetaH.Fischer CausesandConsequencesofFeelings,byLeonardBerkowitz EmotionsandBeliefs:HowFeelingsInfluenceThoughts,editedby NicoH.Frijda,AntonyS.R.Manstead,andSachaBem IdentityandEmotion:DevelopmentthroughSelf-Organization, editedbyHarkeA.BosmaandE.SaskiaKunnen (ContinuedafterIndex) The Interpersonal Dynamics of Emotion Toward an Integrative Theory of Emotions as Social Information GerbenA.vanKleef UniversityPrintingHouse,CambridgeCB28BS,UnitedKingdom CambridgeUniversityPressispartoftheUniversityofCambridge. ItfurtherstheUniversity’smissionbydisseminatingknowledgeinthepursuitof education,learningandresearchatthehighestinternationallevelsofexcellence. www.cambridge.org Informationonthistitle:www.cambridge.org/9781107048249 ©GerbenA.vanKleef2016 Thispublicationisincopyright.Subjecttostatutoryexception andtotheprovisionsofrelevantcollectivelicensingagreements, noreproductionofanypartmaytakeplacewithoutthewritten permissionofCambridgeUniversityPress. Firstpublished2016 AcataloguerecordforthispublicationisavailablefromtheBritishLibrary LibraryofCongressCataloguinginPublicationdata Kleef,GerbenA.van,author. Theinterpersonaldynamicsofemotion:towardanintegrativetheory ofemotionsassocialinformation/GerbenA.vanKleef. Cambridge,UnitedKingdom:CambridgeUniversityPress,2016.| Studiesinemotionandsocialinteraction LCCN2015048602|ISBN9781107048249(hardback) LCSH:Emotions–Socialaspects.|Emotions–Sociologicalaspects.| Interpersonalrelations. LCCBF531.K542016|DDC152.4–dc23 LCrecordavailableathttp://lccn.loc.gov/2015048602 ISBN978-1-107-04824-9Hardback CambridgeUniversityPresshasnoresponsibilityforthepersistenceoraccuracyof URLsforexternalorthird-partyinternetwebsitesreferredtointhispublication, anddoesnotguaranteethatanycontentonsuchwebsitesis,orwillremain, accurateorappropriate. Tomyparents,withloveandgratitude Contents Listoffigures pagex Listoftables xii Preface xiii Acknowledgments xv 1 Emotion:aninterpersonalperspective 1 Definitionalissues 3 Aninterpersonalapproachtoemotion 5 Goalsandoverviewofthebook 6 PARTI EmotionsasSocialInformationTheory 11 2 Emotionsassocialinformation 13 Emotionalexpressionsasevolutionaryadaptations 14 Whatdoemotionalexpressionssignal? 21 Emotionalexpressionsascommunicativetools 23 Emotionalexpressionsascuestosocialpredispositions 27 Whenemotionalsignalingfails 30 Conclusion 35 3 Mechanismsinvolvedinthesocialeffectsofemotions 37 Emotionalexpressionstriggeraffectivereactions inobservers 38 Emotionalexpressionselicitinferentialprocessesin observers 45 Therelationshipbetweenaffectivereactionsandinferential processes 52 Conclusion 55 4 Contingenciesofthesocialeffectsofemotions 56 Generalprerequisitesforthesocialeffectsofemotions 56 Factorsshapingtheimpactofinferentialprocessesand affectivereactions 60 Conclusion 77 vii viii Contents PARTII Socialeffectsofemotions:theempiricalrecord 79 5 Socialeffectsofemotionsincloserelationships 81 Thefunctionalityofemotionsincloserelationships 81 Emotionalconvergenceininterpersonalrelationships 84 Socialconsequencesofemotionalexpressionsfor relationships 86 Conclusion 98 6 Socialeffectsofemotionsingroups 101 Thefunctionalityofemotionsingrouplife 102 Affectivereactions,affectivecomposition,andgroup functioning 104 Emotionalexpressionsandinferentialprocessesingroups 112 Contingenciesofthesocialeffectsofemotionalexpressions ingroups 115 Conclusion 119 7 Socialeffectsofemotionsinconflictandnegotiation 123 Affectivereactionsandtheirbehavioralconsequences 125 Inferentialprocessesandtheirbehavioralconsequences 128 Affectivereactionsversusinferentialprocesses 134 Emotionalintelligenceinconflictandnegotiation 142 Conclusion 143 8 Socialeffectsofemotionsonconsumerbehaviorand customerservice 146 Effectsofserviceproviders’emotionsoncustomers 148 Effectsofcustomers’emotionsonserviceproviders 155 Howthirdparties’emotionalexpressionsshapeconsu- mers’attitudes 160 Interpersonalemotionregulation 162 Emotionalintelligenceintheserviceindustry 165 Conclusion 167 9 Socialeffectsofemotionsinleadership 170 Leaders’emotionaldisplaysandperceptionsofleadership quality 172 Leaders’emotionaldisplaysandfollowers’ performance 177 Leadershipandemotionalintelligence 190 Conclusion 192
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