Table Of Content

ES Ba eee rae Author and Title Index for Volume 9, 1991 page issue page A Ethnicity as a Factor Influencing Use of Financial ALAVI, J., see YASIN, M.M. Services, JOY, A., KIM, C. and LAROCHE, ARNOTT, D., see EASINGWOOD, C. M. 10 Asia Pacific International Financial Centres (Special Issue), GOLDBERG, M.A. F AT-TWAJJRI, M.I., Strategic Situational Impact FILE, K.M. and PRINCE, R.A., Sociographic on Commercial Banks in Saudi Arabia ll Segmentation: The SME Market and Financial Services B FILIATRAULT, P., see HARVEY, J. Bank Branch Managers: Their Roles and Forces at Work: The Market for Personal Functions in a Marketing Era, DENG, S., Financial Services, THWAITES, D. 30 MOUTINHO, L. and MEIDAN, A. 32 Bank Marketing in the Asia Pacific Region (Special Issue), KAM-HON LEE (Editor) G Bank Selection Criteria of Multiple Bank Users Global Marketing Innovation in Consumer in Hong Kong (Special Issue), DENTON, L. Banking: Japan (Special Issue), (T.) and CHAN, A.K.K. 23 GROSSBERG, K.A. ll (A) Benefit Segmentation of the Financial GOLDBERG, M.A., Asia Pacific International Planning Market, SOUTAR, G.N. and Financial Centres (Special Issue) McNEIL, M.M. 25 GREEN, R.F., see YASIN, M.M. BINGHAM, G.H., see LEWIS, B.R. GROSSBERG, K.A., Global Marketing Innovation BONEH, D., Immigrants from Russia: A in Consumer Banking (Special Issue) ll Marketing Challenge for Israel’s Bank BURTON, D., Tellers into Sellers? H C HARVEY, J. and FILIATRAULT, P., Service Delivery Processes: New Technology and CHAN, A.K.K., see DENTON, L. (T.) Design 25 Commercial Bank Selection in Turkey, HOWCROFT, B., Increased Marketing KAYNAK, E., KUCUKEMIROGLU, O. and ODABASI, Y. 30 Orientation: UK Bank Branch Networks Computerised Quality Assurance Information Systems: A Regulatory Agency in the ] Banking Sector, YASIN, M.M., YAVAS, U. Immigrants from Russia: A Marketing Challenge and ALAVI, J. 13 for Israel’s Banks, BONEH, D. Corporate Identity: A Strategic Marketing (The) Importance of Image as a Competitive Issue, STEWART, K. 32 Strategy: An Exploratory Study in Customer Service Strategies in Financial Commercial Banks, LEONARD, M. and Retailing, SU MON WONG and PERRY, C. ll SPENCER, A. 25 Increased Marketing Orientation: UK Bank D Branch Networks, HOWCROFT, B. DENG, S., MOUTINHO, L. and MEIDAN, A., Bank Branch Managers: Their Roles and Functions in a Marketing Era J DENTON, L. (T.) and CHAN, A.K.K., Bank JOY, A., KIM, C. and LAROCHE, M., Ethnicity Selection Criteria of Multiple Bank Users in as a Factor Influencing Use of Financial Hong Kong (Special Issue) boC e Services 10 E EASINGWOOD, C. and ARNOTT, D., K Management of Financial Services KAM-HON LEE (Editor), Bank Marketing in Marketing: Issues and Perceptions the Asia Pacific Region (Special Issue) EASINGWOOD, C.J. and STOREY, C., Success KAYNAK, E., KUCUKEMIROGLU, O. and Factors for New Consumer Financial ODABASI, Y., Commercial Bank Selection Services in Turkey 30 ES Ba eee rae Author and Title Index for Volume 9, 1991 page issue page A Ethnicity as a Factor Influencing Use of Financial ALAVI, J., see YASIN, M.M. Services, JOY, A., KIM, C. and LAROCHE, ARNOTT, D., see EASINGWOOD, C. M. 10 Asia Pacific International Financial Centres (Special Issue), GOLDBERG, M.A. F AT-TWAJJRI, M.I., Strategic Situational Impact FILE, K.M. and PRINCE, R.A., Sociographic on Commercial Banks in Saudi Arabia ll Segmentation: The SME Market and Financial Services B FILIATRAULT, P., see HARVEY, J. Bank Branch Managers: Their Roles and Forces at Work: The Market for Personal Functions in a Marketing Era, DENG, S., Financial Services, THWAITES, D. 30 MOUTINHO, L. and MEIDAN, A. 32 Bank Marketing in the Asia Pacific Region (Special Issue), KAM-HON LEE (Editor) G Bank Selection Criteria of Multiple Bank Users Global Marketing Innovation in Consumer in Hong Kong (Special Issue), DENTON, L. Banking: Japan (Special Issue), (T.) and CHAN, A.K.K. 23 GROSSBERG, K.A. ll (A) Benefit Segmentation of the Financial GOLDBERG, M.A., Asia Pacific International Planning Market, SOUTAR, G.N. and Financial Centres (Special Issue) McNEIL, M.M. 25 GREEN, R.F., see YASIN, M.M. BINGHAM, G.H., see LEWIS, B.R. GROSSBERG, K.A., Global Marketing Innovation BONEH, D., Immigrants from Russia: A in Consumer Banking (Special Issue) ll Marketing Challenge for Israel’s Bank BURTON, D., Tellers into Sellers? H C HARVEY, J. and FILIATRAULT, P., Service Delivery Processes: New Technology and CHAN, A.K.K., see DENTON, L. (T.) Design 25 Commercial Bank Selection in Turkey, HOWCROFT, B., Increased Marketing KAYNAK, E., KUCUKEMIROGLU, O. and ODABASI, Y. 30 Orientation: UK Bank Branch Networks Computerised Quality Assurance Information Systems: A Regulatory Agency in the ] Banking Sector, YASIN, M.M., YAVAS, U. Immigrants from Russia: A Marketing Challenge and ALAVI, J. 13 for Israel’s Banks, BONEH, D. Corporate Identity: A Strategic Marketing (The) Importance of Image as a Competitive Issue, STEWART, K. 32 Strategy: An Exploratory Study in Customer Service Strategies in Financial Commercial Banks, LEONARD, M. and Retailing, SU MON WONG and PERRY, C. ll SPENCER, A. 25 Increased Marketing Orientation: UK Bank D Branch Networks, HOWCROFT, B. DENG, S., MOUTINHO, L. and MEIDAN, A., Bank Branch Managers: Their Roles and Functions in a Marketing Era J DENTON, L. (T.) and CHAN, A.K.K., Bank JOY, A., KIM, C. and LAROCHE, M., Ethnicity Selection Criteria of Multiple Bank Users in as a Factor Influencing Use of Financial Hong Kong (Special Issue) boC e Services 10 E EASINGWOOD, C. and ARNOTT, D., K Management of Financial Services KAM-HON LEE (Editor), Bank Marketing in Marketing: Issues and Perceptions the Asia Pacific Region (Special Issue) EASINGWOOD, C.J. and STOREY, C., Success KAYNAK, E., KUCUKEMIROGLU, O. and Factors for New Consumer Financial ODABASI, Y., Commercial Bank Selection Services in Turkey 30 AUTHOR AND TITLE INDEX FOR VOLUME 9, 1991 issue page issue page KIELY, J., see STEPHENSON, B. Discriminant Analysis in the Retail Financial KIM, C., see JOY, A. Services Industry 3 25 KUCUKEMIROGLJU, O., see KAYNAK, E. SPENCER, A., see LEONARD, M. Statistical Quality Control in Retail Banking, YASIN, M.M., GREEN, R.F. and WAFA, M. 2 12 L STEPHENSON, B. and KIELY, J., Success in LAROCHE, M., see JOY, A. Selling — The Current Challenge in Banking 2 30 LEONARD, M. and SPENCER, A., The STEWART, K., Corporate Identity: A Strategic Importance of Image as a Competitive Marketing Issue 1 32 Strategy: An Exploratory Study in STOREY, C., see EASINGWOOD, C.J. Commercial Banks 25 Strategic Situational Impact on Commercial LEWIS, B.R. and BINGHAM, G.H., The Youth Banks in Saudi Arabia, ATTWAIJRI, M.I. 1 11 Market for Financial Services Success Factors for New Consumer Financial Services, EASINGWOOD, C.J. and STOREY, M c. 1 McNEIL, M.M., see SOUTAR, G.N. Success in Selling — The Current Challenge in Management of Financial Services Marketing: Banking, STEPHENSON, B. and KIELY, J. 2 30 Issues and Perceptions, EASINGWOOD, C. SU MON WONG and PERRY, C., Customer and ARNOTT, D. Service Strategies in Financial Retailing 3 11 Market Positioning and Performance of Foreign SURTANI, J.B., The Marketing of Private Banks in Korea (Special Issue), URSACKI, Banking Services in Hong Kong (Special T. and VERTINSKY, I. 14 Issue) 35 (The) Marketing of Private Banking Services in Hong Kong (Special Issue), SURTANI, J.B. 35 T Marketing Strategy and Company Performance: Tellers into Sellers?, BURTON, D. 6 25 A Discriminant Analysis in the Retail THWAITES, D., Forces at Work: The Market Financial Services Industry, SPEED, R. and for Personal Financial Services 6 30 SMITH, G. 25 MEIDAN, A., see DENG, S. MOUTINHO, L., see DENG, S. U URSACKI, T. and VERTINSKY, I., Market Positioning and Performance of Foreign 0 Banks in Korea (Special Issue) 5 14 ODABASI, Y., see KAYNAK, E. v P VERTINSKY, I., see URSACKI, T. PERRY, C., see SU MON WONG PRINCE, R.A., see FILE, K.M. Ww $ WAFA, M., see YASIN, M.M. Service Delivery Processes: New Technology and Design, HARVEY, J. and FILIATRAULT, P. 25 Y SMITH, G., see SPEED, R. YASIN, M.M., GREEN, R.F. and WAFA, M.., Sociographic Segmentation: The SME Market Statistical Quality Control in Retail Banking 2 12 and Financial Services, FILE, K.M. and YASIN, M.M., YAVAS, U. and ALAVI, J., PRINCE, R.A. Computerised Quality Assurance Information SOUTAR, G.N. and McNEIL, M.M., A Benefit Systems: A Regulatory Agency in the Segmentation of the Financial Planning Banking Sector 6 13 Market YAVAS, U., see YASIN, M.M. SPEED, R. and SMITH, G., Marketing (The) Youth Market for Financial Services, Strategy and Company Performance: A LEWIS, B.R. and BINGHAM, G.H. 2