WhatpeoplearesayingaboutTheInnovationSuperHighway: “Debramakesinnovationacentraltopicwithdecentralized(but)networkedorganizations.Thisparadigmis animportantfinding,sincemostbigcompaniestendtore-centralizetheirinnovation-processestohavebetter control!!!” JoachimDoering,Sr.VicePresident,InformationCommunicationsnetwork,SiemensA.G. “DebraAmidon—agloballyleadingknowledgepioneerfordecades—leverageshowpastexperienceisthekey tovisualizingtheemerginglongitudepatternsoftheFuturethroughknowledgeinnovation.Thisbookisa milestoneintheknowledgefield.Shehasputthespotlightonthetwomajordimensions—enterprisingaswell asinnovations.Themethodologiesandinternationalnetworkoutlinedinthisbookrepresentatrueglobal entrepreneurialspiritfornourishingintellectualcapital.” LeifEdvinsson,CEOofUNICandauthorofIntellectualCapitalandCorporateLongitude “If the 21st century is to be characterized by a profound shift towards a knowledge-based economic infrastructurethenwecannotsimplyexpectknowledge,innovationandlearningtoemergeserendipitously. DebraAmidonbringsclarityofthoughtandatimelycontributiontothisimportantdebateanddemonstrates that we must develop strategies that connect hitherto compartmentalized components of our innovation pipelines. Dr.MichaelKelleher,Director,theEuropeanUnionKALiFProject “This is truly a landmark book and highly recommended as essential reading for those needed to lead innovationpracticesbetweenfunctionsofanorganization,companieswithinindustries,acrosssectorsofthe economyandamongnationsoftheworld.Debrasuggests—andIconcur—thatinnovatingourfuturethrough human creativity—beyond technology and beyond content—is the key for wealth-generation in the 21st century.Inthisdecisivebook,Debrahasbeenexceptionallyskilledinbuildingconsensusandworkingcomplex issuesthatrequirecollaboration—withsensitivityandresoluteness” Dr.GeorgeKozmetsky,FounderofTeledyneandwinneroftheNationalMedalofTechnology “Inthisbook,DebraAmidonprovidesasummaryofthenewfundamentalsofKnowledgeandInnovation— plusthe‘howto’s’forLeadership/Leverageoftheseforcesintothefuture.Thisisamust-readforBoard members and executives charged with the responsibility of choosing future directions and ensuring the sustainabilityoftheirorganizations.” DougMacnamara,CEO,BanffExecutiveLeadershipInc. “Debraprovidesasustainablepathforwardinwhatisadefiningmomentinthehistoryofoursocietyaswe determinethekindofworldourchildren’schildrenwillinherit.Weshouldalltakeheed.” Dr.ThomasF.Malone,DistinguishedScholarEmeritus,NorthCarolinaStateUniversity “Debra’scompellingvisionofTheInnovationSuperhighway—beyondKMandinformationmanagement— connectsallmultidisciplinary,planetarytalentsandusescollectiveintelligencetobuildthefuture.Asmany otherwordsintheglobalcontext,thedefinitionhasevolvedbeyondinventionintomulti-facettedinnovation: comportmental(newattitudes),organizational(newstructures),educational(newwaysoflearning),economic (newvalues),andmotivations.Noonecanstopourcollectiveimagination.” Dr.EunikaMercier-Laurent,CEOofEMLConseilandProfessorofIAELyonUniversity “DebraAmidoncombinesvisionandpracticeinthispioneeringbook.Hervisionaimsveryhighandher examplesareveryconcrete.Sheherselfhasbeenpracticingwhatshepreachesandthebookisfullofliveand powerfulexamples,manytakenfromherownexperience.Youwillfindoutwhyweallneedtomovefrom knowledge management to innovation through collaboration and how it has already been done by an internationalnetworkofexpertsledbytheauthor.” Dr.EdnaPasher,authorofTheHiddenValuesoftheDesert:theIntellectualCapitalofIsrael, andco-editorofFromKnowledgetoValue:UnfoldingtheInnovationCube “This book is a milestone in the global evolution of thinking on growth and innovation. Full of thought-provoking,visionaryknowledgenuggetsthatcannotbemissedbyanyonetryingtoshapethefuture— of his company, society or nation. In times when future is not anymore like it used to be, we all need a crash-courseinmasteringvolatility.Debra’svisionofanInnovationSuperhighwayissocompelling,thatitcan changethewaywethinkaboutstrategyintheknowledgeeconomy.” TomaszRudolf,studentatWarsawInstituteofEconomics “Inthistimelytext,Amidonaddressestheessenceofthekeychallengewefaceintheknowledgeera:the constantneedtoinnovateforindividuals,organizationsandsocieties. Itsarchitect,DebraAmidon,inspires andweavesaworldwideconversationthatembodiesthemessageshebringstolifeforsomanypeoplearound theworld. ItisaprivilegetobepartofherNetworkandshareinitsevolution.” HubertSaint-Onge,formerVPClarica,AdvisorforKnowInc. andco-authorofLeveragingCommunitiesofPracticeforStrategicAdvantage “DebraAmidonisourSherpaguidewhomovesusbeyond‘knowledgeasathingtobesliceanddiced’to ‘knowledgeasaprocessofdiscoveryincommunity.’TheInnovationSuperHighwayisaninvitationtousallto rollupoursleevesandco-buildanewfoundationforaworldeconomy.Now,thetwintowersoftheWorld TradeCentermaybereplacedbyanewfoundationofunderstandingsothatwecanenhancethe‘worldtradeof ideas’onaglobalscale.Wehavelearnedtovalue,appreciate,andbeinspiredbytheuniquenessinoneanother andoneanother’scultures.” Dr.CharlesM.Savage,CEOofKnowledgeEraEnterprises,Inc. andauthorofFifthGenerationManagement “Thisisthebreakthroughinnovationbookofthedecade.Thoughtful,inspirational,visionary…thebookwe haveallbeenwaitingfortohelpguideusintothefuture.Itiswhatyougetwhenyoucombineabrilliantmind withawonderfulwriter.” LynneSchneider,CEOESSIandco-authorof Non-traditionalWarfare:21stCenturyThreatsandResponses “Akaleidoscopeofpossibilitiesisrevealedinthisnewmasterpiece.DebraM.AmidonmaybethenextPeter Druckerwithherownstrategicblueprintfortheknowledgetomorrowwithglobalvisibility,sustainabilityand collaborativeadvantage.” XeniaStanford,CEOofStanfordSolutions,Inc.andEditorofKnowMap “Clearly a seminal work, laying a blueprint, and synthesizing two principal drivers, for the 21st century economy:innovationandknowledgemanagement.” MichaelStankosky,AssociateProfessorandco-director,InstituteforKnowledgeManagement,The GeorgeWashingtonUniversity The Innovation Superhighway Harnessing Intellectual Capital for Sustainable Collaborative Advantage This Page Intentionally Left Blank The Innovation Superhighway Harnessing Intellectual Capital for Sustainable Collaborative Advantage (cid:2) Debra M. Amidon (cid:2) Amsterdam Boston London NewYork Oxford Paris SanDiego SanFrancisco Singapore Sydney Tokyo Butterworth-HeinemannisanimprintofElsevierScience. Copyright©2003byDebraM.Amidon.Allrightsreserved. Nopartofthispublicationmaybereproduced,storedinaretrievalsystem,ortransmittedinany formorbyanymeans,electronic,mechanical,photocopying,recording,orotherwise,without thepriorwrittenpermissionofthepublisher. Recognizingtheimportanceofpreservingwhathasbeenwritten,Elsevier-Scienceprintsits booksonacid-freepaperwheneverpossible. LibraryofCongressCataloging-in-PublicationData Includesbibliographicalreferencesandindex. ISBN:0-7506-7592-6(alk.paper) BritishLibraryCataloguing-in-PublicationData AcataloguerecordforthisbookisavailablefromtheBritishLibrary. AbouttheCover Theworldisnowourmanageablelandscape.ConnectionsaremadeEasttoWestandNorthto Southwithmanynodesinbetween.ButTheInnovationSuperhighwayisnotonlyaphysical infrastructure,albeitatechnicalandelectronicone.Itishuman—afunctionofinsight,interac- tion,andimaginationresidentintheminds,hearts,andhandsofpeoplearoundtheglobe. Thepublisheroffersspecialdiscountsonbulkordersofthisbook. Forinformation,pleasecontact: ManagerofSpecialSales ElsevierScience 225WildwoodAvenue Woburn,MA01801-2041 Tel:781-904-2500 Fax:781-904-2620 ForinformationonallButterworth-Heinemannpublicationsavailable,contactourWorldWide Webhomepageat:http://www.bh.com 10987654321 PrintedintheUnitedStatesofAmerica Dedication Dr.GeorgeKozmetsky andhiswife,Ronya Inappreciationofyour inspirationtovalue intellect, innovation,and internationalcollaboration. Throughyourdemonstratedleadership, guidinghandsandopenhearts, youhavebothtouchedme inwaystoonumeroustomention; andIhavegrown, bothpersonallyandprofessionally. Thereisnosubstituteforgenuinecare, supportingtheroadlesstraveled; andithasmadeallthedifference. This Page Intentionally Left Blank Contents Foreword xvii Preface xxiii Acknowledgments xxvii Part I The Innovation Frontier 1 1 A Global Imperative for Sustainability— 1 The Knowledge Why 3 1.1 Austin Roots 4 1.2 From NII to GII 6 1.3 Frame For Progress 8 1.4 The Potential of Knowledge Societies 11 1.5 Foundation for Sustainability 14 1.6 Productivity Without Borders 16 1.7 Summary 17 Chapter Endnotes 18 2 The Knowledge Value Proposition— 2 The Knowledge What 19 2.1 Resolving the Paradox 20 ix
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