The Impact of Word Processing on Office Administration in the Medical and Allied Health Professions.

193 Pages·2007·3.06 MB·English

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DOCUMENT RESUME
ECE 035 566
ED 229 538
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Platt, Naomi Dornfeld
AUTHQH
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The Impact of Word Processing on Office
'TITLE
'Administration in the Medical and Allied ,Health
Professions.
Kingsborough Community Coll., Brooklyn, N.Y.
INSTITUTION
National Inst. of Education (Ed), Washington, DC.
SPONS AGENCY
,
PUB DATE
400-78-U036
CONTRACT
NOTE
193p.
Information Analyses (070) 7 Reports ...-
PUB TYPE
Research/Technical (143)
MF01/PC08 Plus Postage.
EDRS PRICE
.
*Allied Health Occupations; *Curriculum Development;
bESCRIPTORS
Educational Research; Futures (of Society);
Hospitals; Literature.Reviews; Medical Assistants;
Medicine; Office Machines; *Office Occupations
Education; Physicians; Questionnaires; *Secretaries;
*Use Studies; *Word Processing
New York (New York)
IDENTIFiERS
ABSTRACT
The-effect of word processing equipment on the future
medical secretarial science curriculum was studied. A literature
search focused on word processing and the medical and allied health
professions-, word processing and business education, and futuring of
and changes in the secretarial science curriculum: Questionnaires to
identif various aspects of word processing in the medical and allied
health professions were mailed to 101 hoSpitals and 417 physicians
within the five boroughs of New York City. Some study participants
operating
were also interviewed to gather indepth data on
installations. The major finding was that word processors were not
currently being used as much as was thought. With the high percentage
of hospital personnel and physicianS who indidated they were
considering the use of word processing equipment and with decrease in
their prices and future increases in technology, use of word
hospitals
pr cessing was predicted to increase in the future. Larger
hindered
t nded to use word processing equipment. Investment costs
in smaller hospitals. Another major reason for non-use was
us
phy icians' unfamiliarity with word processing equipment. A
curriculum for secretarial science majors with a concentration in
word processing was suggested that included courses in computer
literacy and word processing supervision as well as management,'
simulation, and field experience. (YLB)
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Reproductions Supplied by EDRS are the best that Can be made
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from the original document.
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k,
THE IMPACT OF WORD PROCESSING
ON OFFICE ADMINISTRATION IN THE
MEDICAL AND ALLIEb HEALTH PROFESSIONS
Naomi Dornfeld Platt, Ed',.D.
fi
Kingsborough Community Ccalegef
The City Uaiversity of NeW York
.Under the auspices 4:4
o
The National Institute of Education
and The Graduate Center of_
Tile City University of New York
Cf
U.S. DEPARTMENT OF EDUCATION
"PERMISSION TO REPRODUCE THIS
NATIONAL INSTITUTE OF EDUCATION
41
CATIONAL RESOURCES INFORMATION
MATERIAL HAS BEEN GRANTED BY
E
CENTER (ERIC)
This document has been reproduced as
received from the person or organization
originating it
Minor changes have been made to improve
.
.
reproduction quality
Points of view or opinions stated in this docu-
TO THE EDUCATIONAL RESOURCES
ment do not necessarily represent official NIE
INFORMATION CENTER (ERIC)."
position or poliey:
Copyright 1982 by Naomi Dornfeld Platt
This atiudy is dedicated wi-t'h love to my husband,
George Lloyd, and to my children, A,dina, Henry Adam, and
,
Sabilna, who, once again, have riseh
above all the words
.,
processed in our home
5
0
I.
p.
ACKNOWLEDGEMENTS
A sincere thank you to the following people for
1
helping to bring this research through its various stages
5
of development to its final, publishable form:
Dr. Deanna
1
Chitayat, Dr. David Rindskopf, Dr. Andrew'Varanelli, Jr.,
I.
Dr. Sharad Karkhani's, Dr. Sigmund Tobias, Mr. William
Yenna, Mr: Gerald Harris, Ms. Shari Teitel, Ms. Joanne
Foglia.
To all the abbve, and to many others, I am most\4
0
grateful.
Cover with permissionof Howard Happ, Design Consultant,
ft
and Wayne.Green, Editor,
.
Desktop Computing.
iv
'TABLE OF CONTEMIS
CHAPTER
Page
°
lb
INTRODUCTION
1
Context of the Problem
1
Objectives
1
of the Problem
Significance
2
Statement of
the Problem
2,
Limitations
3
Definitions
3
REVIEW OF RELATED LITERATURE
8
Word Processing apd the Medical and
Allied Health Professions
8
Word Processing and Business Education
27
Futuring and Change in Curriculum
43
. .
METHODS AND PROCEDURES
53
Sample
.53
,Instrument
55
ProglOures
57
. . .
StAtistical Design
61
Conclusion
68
. .
.
ANALYSIS OF THE DATA
IV.
69'
.
Introduction
69
Description-of Sample
70
Size of Hospital
75
Equipment
77
Skills
80
BasicEnglish Skills
89
Basic Business Skills
90
Word Processing Technology Skills
91
Human Relations Skills
91
Training Program Locations
92
Activity in Seetting Word Processing
Information
97
,
.
.
. .
.
.
,,.
Reasons for Non-Use of Word, Processing
.100
vi
ii
CHAPTER
Page
,
SUMMARY, DISCUSSION, AND RECOMMENDAtIONS
V.
103
.
.
.
.
Summary
103
4
Discussion
110
Training,
115
Rdsistance to Change
1191.
Skills
.1
126'
Basic English'Skills
1_29
Basic Busiraess Skills
130
Word 13roce.ssing Technology Skills
132
,
.
.
Human Relations Skills
0
136
18
Curriculum
Recommendations
140
BIBLIOGRAPHY
146
APPENDIX A
LETTER REQUESTING PARTICIPATION IN
VALIbATION OF QUESTIONNAIRE
160
0
APPENDIX B
LETTER SENT FOR PILOT STUDY
163
APPENDIX C
QUESTIONNAIREAFOR HOSPITAL PERSONNEL4.
166
c
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APPENDIX D
QUESTIONNAIRE FOR P4YSICIANS
'171
-APPENDIX
LETTER FOR SECOND MAILING
176
APPENDIX F
LETTER FOR'THIRD MAfLING
's*k
178
APPENDIX G
WORKING TITLES OF RESi3ONDENT'ft0SPiTAL
ADMINISTRATORS
180
APPENDIX H
WRITE-IN R±SPONSES GIVEn'AS REASONS FOR
NOT CONSIDERING WORD PROCESSING
182
,.;
aro
oe
TLIST OF TABL S
Table-
Page
.
°.
Respondents by Category
1.
.. '
71
,
.4
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.
.
2;
Hospital ,tesPtsndents by Borough
71
,
.
3.
physician 'Respondents by Borough
72
4.
Classification of Respondent 'Hospitals
72
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.
e
Responses by Mailings
5.
73
Comparison of Number.of Years in Practice
6.
by Utilization of Word Processing
74 -
Classification of Practice'by.Responderit
7.
Physicians
75
'Comparison of Usage-of Word,Processing'by
8.
Size of Hospital
76
2
.
.
.
.
Physical Arrangement of Word Ptocessing-
9.
Center
78
.
.
. .
Tabulation of Utilization and Nonutilization
10.
of Word.Processing Equipment by Physicians. 79
Time Frame for Potential Use'of Word
11.
Prbcessing Equipment by Physicians
79
.
.
Tabulation of Utilization and Nonutilization
12.
of Word Processing Equipment by Hospital
80
.
Time Frame for Potential Use of Word
13.
.
Processing Equipment by Hospitals
80
Skills--Means, T Value, Level of Significant
14.
Difference
83
Skills--Spearman Rank-Order Correlation
15.
Coefficient
86,
Pearson Correlation Coefficient by Individual
16.
Skills Category
88
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Ranking of Basic English Skills by Physicians
17.,
and Hospital Personnel
89
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Table
Page
18:
Ranking of Basic Business Skills by
Physicians and Hospital Personne
90
19.
Ranking of Word Processing Technology Skfills
by Physicians and Hospital Personnel
91
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.
.
20.
Ranking of Human Relations Skills by
Physicians and Hospital P'ersonnel
92
. .
21.
English Communication Skills of Word
Processing Operators Based -'5n Location
of Training
93
tf`
22.
Word Processing Manipulation Skills of
Word Processing Operators Based
on Location
61 Training
94
23.
Physicians' Rating Of Skills of Word
-,
Processing Operators Based on Location
'of Training Program
95,
Hospital Personnel Rating of Skills of Word
24.
Processing Operators Based on Location of
Training Program
96
25.
Action Taken by Respondent Hospital Personnel
rd E entual Installation of Word
Proc
Equipment
98
26.
Action Taken by Respondent Physicians Toward
Eventual Installation of Word Processing
4
Equipment
98
27.
Action Taken by Physicians With Word
Rrocessing Installations Who Plan to
Expand Them
99
28.
Action'Taken by Physicians Who Do Not.Have
Word Processors But Plan to Install Them
99-
.
29.
Action Taken by Hospital Personnel With
Word Processing Installations Who Plan
to Expand Them
100
.
30.
Action Taken by Hospital Personnel Who-Do
,Not.Have Word Processors But Plan to
Install Them
100
31.
Ranking of Reasons For Not Currently Uslng
Word. Processing
-101 t
LIST OF FIGURES
Figure
1Page
Flow Chart
61
1.
Top-Ranked Skins by Physicians and
'2.
Hospital Personnel
81
be
ix