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ToappearinJournaloftheAssociationforInformationSystems(JAIS) 1 InstituteofInformationSystemsandMarketing(IISM) The Impact of Computerized Agents on Immediate Emotions, Overall Arousal and Bidding Behavior in Electronic Auctions Timm Teubnera, *, Marc T. P. Adamb, Ryan Rioardanc a KarlsruheInstituteofTechnology(KIT),Germany b UniversityofNewcastle,Australia c Queen’sUniversity,Ontario,Canada ABSTRACT The presence of computerized agents has become pervasive in everyday live. In this paper, we examine the impact of agency onhumanbidders’affectiveprocessesandbiddingbehaviorinanelectronicauctionenvironment. Inparticular,weuseskinconductance responseandheartratemeasurementsasproxiesfortheimmediateemotionsandoverallarousalofhumanbiddersinalabexperiment withhumanandcomputerizedcounterparts. Ourresultsshowthatcomputerizedagentsmitigatetheintensityofbidders’immediate emotionsinresponsetodiscreteauctionevents,suchassubmittingabidandwinningorlosinganauction,aswellasthebidders’overall arousallevelsduringtheauction. Moreover,biddingbehavioranditsrelationtooverallarousalareaffectedbyagency: whereasoverall arousalandbidsarenegativelycorrelatedwhencompetingagainsthumanbidders,thisrelationshipisnotobservableforcomputerized agents. Inotherwords,lowerlevelsofagencyyieldlessemotionalbehavior. Theresultsofourstudyhaveimplicationsforthedesignof electronicauctionplatformsandmarketsthatincludebothhumanandcomputerizedactors. Keywords: agency;auctions;e-commerce;NeuroIS;emotions;arousal;human-computerinteraction 1 | Introduction ing many of these tasks. As markets have automated and increasedtheiroperatingspeeds,sohavetheparticipantsin Informationtechnologyhasrevolutionizedmarkets. While thesemarkets. Theyrelyoncomputerizedagentstorepre- traditionally, a market was a place where people came to- senttheirinterests,suchassnipingagentsoneBayemployed gether to trade, a large portion of today’s trading activity “to avoid a bidding war” (Ariely et al., 2005). In modern inmarketsisactuallyconductedbyandwithcomputerized financialmarkets,thechancesaregreatertotradewithan tradingagents. Anecessaryprecursortothisdevelopmentis algorithmthanwithahumanbeing(Brogaardetal.,2014). theubiquitousadoptionofelectronicmarketsinindustryand Demonstratingtheimportanceofcomputerizedtraders,Hen- government (Bakos, 1991). Today, electronic markets are dershottandcolleaguesshowedthatalgorithmictraderswere pervasiveandanintegralpartofoureverydaylife. Billionsof responsibleforalargeincreaseinliquidityavailableonthe transactionstakeplaceinelectronicmarketsandplatforms NewYorkStockExchange(Hendershottetal.,2011). Taken on a daily basis. They may be as small as the purchase of asawhole,computerizedtraderspresumablyareresponsible anelectronicnewspaperoraslargeasinfinancialandspec- forover70%ofthevolumeinUSstockmarkets(Brownlees trum auctions. In particular, auctions are frequently used etal.,2011). Asubsetofcomputerizedtraders,calledhigh inelectronicconsumermarkets(e.g.,ebay.com,dubli.com, frequencytraders(HFT),makeupmorethan40%ofthetrad- madbid.com). Regardlessofmarketsize,bidding,searching, ingvolumeonNasdaqandwereshowntobemoreinformed matching,clearing,andsettlementprocessesareallsupported thannon-HFTs(Brogaardetal.,2014). Clearly,computerized byITsystemsdesignedtoreducetransactioncosts,increase tradersplayanimportantroleinelectronicmarketstoday. As the probability of finding trading partners, and to support part of this development, they also became competitors of complexdecisionmaking. Forthemostpart,societyhascome humantraders. Theresearchontheimpactofcomputerized toacceptthefactthathumansarenolongeractivelyperform- tradersonthehumantraders’affectiveprocessesandbehav- *Correspondenceto:KarlsruheInstituteofTechnology,Kaiserstr.12,Bldg.01.80,76131Karlsruhe,Germany.Tel.:+4972160848372;fax:+497216084 8399.E-Mail:[email protected] 2 ToappearinJournaloftheAssociationforInformationSystems(JAIS) ioraswellasonoverallmarketefficiencyisstillinitsinfancy, thefollowingsection,weoutlinethetheoreticalbackground and it is unclear how accepting market participants are of andhypothesesofourstudy. Thenextsectionthenoutlines this trend. However, given the amount of negative public theexperimentaldesign. Intheresultssection,weanalyze presssurroundingalgorithmicandhigh-frequencytradingin thebidders’immediateemotionsinresponsetodiscreteauc- financialmarkets,itissafetosaythatsomeparticipantsare tionevents,aswellastheinterplayofagency,overallarousal, unhappyaboutthesituation.1 Thisleadstothequestionhow biddingbehavior,andmarketefficiency. Finally,wediscuss the increasing importance of computerized agents in elec- thetheoreticalandmanagerialimplicationsofthestudyand tronicauctionsandthedegreetowhichusers’believethey presentourconclusions. areinteractingwithhumanornon-humanactors(agency) influencestheirdecisionmakingprocesses. To study the impact of agency on market participants’ 2 | TheoreticalBackgroundandHypotheses behavior,affectiveprocesses,andmarketefficiency,wecon- ductaNeuroISlaboratoryexperimentinwhichparticipants Overthepastdecade,thepresenceofcomputerizedagents bidagainstotherhumanparticipantsinonetreatment(high hasbecomepervasiveineverydaylive(Foxetal.,inpress). agency), and against computerized bidding agents in the Wheretraditionallyhumansdirectlyinteractedwithotherhu- othertreatment(lowagency). Thelevelofagencyistheonly mans,todaymanyusersinteractwithcomputerizedagents. meaningful difference between treatments. Applying Neu- Thedomainofcooperativeandcompetitiveinteractionshas roISmethodsisparticularlyinsightfulinthisstudy,asthey thus been extended from a purely human environment to allow us to measure proxies for market participants’ affec- a ”mixed zone,” in which sentient human beings and arti- tiveprocesseswhichmaypartiallybeunconsciousinnature. ficialagentsinteract. Therangeofexperiencesiscaptured Moreover,NeuroISenablesustoassessthisdataatdifferent by the notion of agency, which is defined as the extent to stagesoftheauctionprocesswithouthavingtointerruptthe whichauserbelievesthatheorsheis“interactingwithan- participantsduringdecisionmaking(Riedletal.,2014;vom othersentienthumanbeing”(Guadagnoetal.,2007,p. 3). BrockeandLiang,2014). Inparticular,wemeasurepartici- Thereby,settingsinwhichusersknowinglyinteractwithcom- pants’heartrates(HR)andskinconductanceresponses(SCR) puterizedagentsyieldlowagency,whereassettingsinwhich asproxiesfortheiroverallarousalandtheirimmediateemo- usersknowinglyinteractwithotherhumansyieldhighagency tions. Thesemeasuresarecombinedwithmarketresultsto (Guadagnoetal.,2007). provideinsightsintoparticipants’affectiveprocessesduring While computer agents now also play an increasingly auctionsandinresponsetodiscreteauctionevents,suchas importantroleinelectronicauctions(Arielyetal.,2005;Bro- submittingabidandwinningorlosinganauction. Bycap- gaardetal.,2014),researchontheimpactofcomputeragents turingparticipants’overallarousalandimmediateemotions on the human bidders’ affective processes and behavior is indifferentscenarios(humanopponents/computeroppo- scant. Inthefollowing,wethereforeaimtocontributetoan nents,i.e. highagencyandlowagency),weseektobetter improvedunderstandingofaffectiveprocessesandbehavior understandrecentdevelopmentsinelectronicmarkets,and inelectronicauctionsbybuildingonestablishedresearchon takeasteptowardsexplainingtheimpactofemotions. theroleofagencyindifferentcontextsofhuman-computer Ourresultsshowthatparticipantsaresignificantlymore interaction. Thisresearchhasshownthatagencyhasadefi- aroused in the high agency treatment (human opponents) niteinfluenceontheuser’saffectiveprocessesandbehavior, than in the low agency treatment (computer opponents). whichinturndepends,amongotherfactors,onthetypeofthe Moreover,participantssubmitlowerbidswhentheyexperi- taskandthecomputeragents’behavioralrealism(Blascovich encehigherlevelsofoverallarousal. Whatisstrikingisthat etal.,2002;Foxetal.,2014;Guadagnoetal.,2007;Limand therelationshipbetweenoverallarousalandbiddingbehav- Reeves,2010).2 Inparticular,whileitwasfoundthatagency iorisonlypresentinthehighagencycondition. Inthelow hasaninfluenceinthedomainofcommunicativetasks(e.g., agencycondition,incontrast,bidsandoverallarousallevels persuasive communication (Guadagno et al., 2007, 2011), are lower–and uncorrelated. Additionally, we observe par- self-introduction(NowakandBiocca,2003;vonderPütten ticipants’immediateemotionsinresponsetoauctionevents. etal.,2010)andchatting(Appeletal.,2012)andcooperative Again,wefindthatparticipantsexhibitstrongerreactionsin tasks(e.g.,tradingitems(LimandReeves,2010),bargaining thehighagencycondition. Thisisthefirstpapertostudythe (Sanfeyetal.,2003),andtrustgames(Riedletal.,2014)), interplayofagency,immediateemotions,overallarousal,and this influence seems to be even more pronounced in com- economicbehavior(bidding). petitivetasks(Gallagheretal.,2002;LimandReeves,2010; Theremainderofthisarticleisorganizedasfollows. In Polosanetal.,2011;WilliamsandClippinger,2002). Inthe 1See:“High-SpeedTradersRaceToFendOffRegulators,”WallStreetJournal,December28th,2012. 2Intheliterature,theinvestigationofagencyoftenalsoconsiderstheinfluenceofthecounterpart’sgraphicalrepresentation(e.g.,NowakandBiocca (2003);Appeletal.(2012);Riedletal.(2014);Foxetal.(2014)).Asthoughoneofthefeaturesofonlineauctionsisthattheparties“remainanonymousand transactionsbetweenpartiesareofanimpersonalnature”(Steinhartetal.,2013,p.48),wedeliberatelyfocusontheroleofagencyinanenvironmentwithout graphicalrepresentations.WecomebacktothisaspectinmoredetailintheLimitationsandFutureResearchsection ToappearinJournaloftheAssociationforInformationSystems(JAIS) 3 contextofcomputergames,forinstance,(LimandReeves, 2010) found that the differences in affective processes be- tweenhighandlowagencysettingswereparticularlystrong incompetitiveratherthancooperativeinteraction. Asauctionsarecharacterizedbyaninherent“socialcom- petition”(Delgadoetal.,2008,p. 1849),andthusfallinto thecategoryofcompetitivetasks,weexpectthatagencyalso playsanimportantroleinelectronicauctions. Inourstudy, weemployfirst-pricesealed-bid(FPSB)auctionstoinvesti- gatetheroleofagency. InFPSBauctions,eachbiddersubmits Figure1: ResearchModel onesinglebidwithoutknowingtherespectiveotherbids,the highestbidwinstheauction,andthewinningbidderpaysa priceintheamountofhisorherbid(Engelbrecht-Wiggans TheImpactofAgencyonImmediateEmotionsandOver- and Katok, 2008; Vickrey, 1961). Classical auction theory allArousalinElectronicAuctions(H1&H2) assumesthatbiddinginanauctioncanessentiallybeunder- Fromanevolutionarypsychologyperspective,engaginginco- stoodasamaximizationofexpectedutility. Incontrast,our operativeandcompetitiveinteractionwithotherconspecifics studystartsfromtheintuitionthat(i)biddinginanelectronic hasalwaysbeenanimportantfactorinsurvivalandoverall auctionalsoinvolvesaffectiveprocesses(i.e.,experiencing humansuccess(Decetyetal.,2004;Lochetal.,2006). To intenseimmediateemotionssuchasthejoyofwinningand succeedinsocialinteractions,humanshavedevelopedawide the frustration of losing (Astor et al., 2013; Delgado et al., rangeofstrategies,buildingbothoncognitive(e.g.,analyti- 2008; Ding et al., 2005), and competitive arousal (Ariely calandlogicalreasoning,perspectivetaking)andaffective and Simonson, 2003; Ku et al., 2005), and that (ii) these processes(e.g.,immediateemotions,overallarousal). Asthe processesareinfluencedbyagency. Withrespecttoaffective “humanbraindevelopedatatimewhenonlyhumanbeings processes,weareparticularlyinterestedinthebidders’imme- wereabletoshowsocialbehavior,”theseprocessesinherently diateemotions,i.e.,short-livedsubjectiveexperiences(Rick haveastrongfocusonhumancounterparts(vonderPütten andLoewenstein,2008)inresponsetospecificauctionevents et al., 2010, p. 1642). In order to assess and predict the (Astoretal.,2013),aswellasinthebidders’overallarousal, intentions, beliefs, and behaviors of others, humans make i.e.,theintensityoftheoverallemotionalstate,duringthe auctionprocess(Kuetal.,2005).3 inferences about their counterparts’ mental states; a core human ability commonly referred to as “mentalizing” (De- We thereby build on the advances in NeuroIS (Dimoka cetyetal.,2004;FrithandFrith,2006)or“TheoryofMind” etal.,2011;Riedletal.,2010,2014;vomBrockeandLiang, (Polosanetal.,2011). 2014;vomBrockeetal.,2013),usingSCRmeasurementsto Mentalizing is defined as the “ability to read the men- assesstheintensityofimmediateemotionsandHRmeasure- tal states of other agents” (Frith and Frith, 2006, p. 531). mentsforoverallarousal. NeuroISresearchhasdemonstrated Gallagheretal.(2002)establishedthattheanteriorparacin- thatthesemeasurescanprovidenovelinsightintotheaffec- gulatecortex,abrainregionrepeatedlyfoundtobeactivated tiveprocessesofusersinteractingwithinformationsystems. when humans think about mental states (Frith and Frith, In particular, SCR measurements have recently been used 2006), plays a critical role for mentalizing in competitive toinvestigateimmediatestressreactionsofcomputerusers human-humaninteraction. Theauthorsemployedanonline (Riedletal.,2013)andHRmeasurementshavebeenused versionofthegame“stone,paper,scissors”andfoundthat toinvestigateusers’overallarousalinthecontextofISuse the anterior paracingulate cortex was only activated when patterns(OrtizdeGuineaandWebster,2013)andenterprise participants believed to compete with human rather than resource planning systems (Ortiz de Guinea and Webster, computer opponents. The authors concluded that humans 2013). adaptan“intentionalstance”whencompetingwithhumans, Insummary,weinvestigatetheinterplayofagency,the whichisnotthecasewhencompetingwithcomputeragents. bidders’affectiveprocesses,andbiddingbehaviorinaninte- While mentalizing primarily builds on cognitive processes, gratedapproach. OurresearchmodelisdepictedinFigure suchasperspectivetaking,reflectingonpreviouslyacquired 1. Theunderlyingtheoreticalconceptsandhypothesesare knowledgeabouttheworld,andanticipatingwhataperson outlined in detail in the following subsections. Related lit- is going to think and feel next, it is important to highlight erature,specificallyconcerningexperimentalstudiesonthe thatmentalizingalsoincludesaffectiveprocesses(Frithand impactofagencyonhumanaffectiveprocessesandbehavior, Frith,2006;LimandReeves,2010;Polosanetal.,2011). In is summarized and structured in Table 1 at the end of this particular,humansseektosimulateandreenacttheircoun- section. terparts’emotionsthroughthebrain’smirrorsysteminorder 3Thetermarousalcanbeusedfordescribingboththeintensityofimmediateemotions(phasicarousal)andtheintensityoftheoverallemotionalstate (overallarousal).Inordertoavoidsuchambiguity,inthispaperweusethetermarousalonlytorefertooverallarousal. 4 ToappearinJournaloftheAssociationforInformationSystems(JAIS) toassesstheiraffectiveprocessesandpredicttheirintentions. andtheintensityofimmediateemotionsshouldthusbelower Aspartofthisprocessthesamebrainregionsareactivated whenhumansinteractwithcomputeragents. “as when we experience the same emotion ourselves” (cf. Thislineofargumentationiswellsupportedbyempirical simulation theory, Frith and Frith (2006, p. 531)). In an evidence. Sanfeyetal.(2003)andRillingetal.(2004),for electronicauction,forinstance,biddersmighttrytoassess instance,foundthathumansubjectsexhibitedweakeracti- theircompetitors’affectiveprocessesinordertopredicttheir vationofbrainregionsrelatedtoemotionswhenreceiving bids. Eventhoughcomputeragentscanbedesignedtosimu- unfairoffersfromcomputeropponentsratherthanfromhu- lateaffectiveprocessesandtakeontheroleof“socialactors” man counterparts. In the context of competitive computer (NassandMoon,2000;Zadroetal.,2004,p. 84),itmustbe games, Lim and Reeves (2010), Weibel et al. (2008) and expectedthatattemptingtoreenacttheaffectiveprocessesof Ravajaetal.(2006)foundthatplayersexperiencedlessover- computeragentsislesspronouncedthansimulatingandreen- allarousalwhenplayingcompetitivegamesagainstcomputer actingthoseofhumancounterparts(LimandReeves,2010; opponentsratherthanagainsthumanopponents. Interact- Polosanetal.,2011). Affectiveprocessesarethusexpected ingwithhumanswasalsoreportedtoincreaseplayers’en- tobeweakerwhenagencyislow. joymentcomparedtointeractionwithcomputers(Gajadhar Inadditiontoassessingemotionsofothers,socialinter- etal.,2008),whereasWilliamsandClippinger(2002,p. 503) actions also have a direct influence on our own emotional foundthatplayingaMonopolygamewithlowagency“gen- states. Byweighingtheconsequencesofouractionsandfos- eratedsignificantlymoreaggressionintheparticipantsthan teringsocialinteractions,emotions“guideouractionsinan playingagainstanotherperson.”EastinandGriffiths(2006), adaptive fashion” (Wallin, 2007, p. 136) and enable us to however, foundnoeffectsofagencyonaffectiveprocesses takeadvantageousdecisions(BecharaandDamasio,2005). and behavior in different types of computer games at all. Theyarethusanimportantelementofhumandecisionmak- While, in principle, affective processes are essential for all ing, particularly in social interactions. According to social socialinteractions,theyseemtobeofparticularimportance comparisontheory,engaginginsocialinteractionswithother for competitive interaction (Decety et al., 2004; Lim and humans leads to comparing one’s status to those of others Reeves,2010;Weibeletal.,2008),i.e. wheresubjectsstrive (Festinger,1954). Suchsocialcomparisonscanfueloverall fordivergentorevenmutuallyexclusivegoals. Here,social arousal(Buunketal.,1990;LimandReeves,2010)andtrig- comparisonscancausesocialcompetitionamongindividuals. gerimmediateemotions,suchasenvyandgloating,which Hence,differencesinaffectiveprocessingbetweenlowand servetokeeptrackof“socialstatus”(Baultetal.,2008,p. 1). highagencyshouldbeparticularlypronouncedincompetitive Forinstance,Baultetal.(2008)investigatedhowalottery scenarios. player’s emotions are affected by the presence of a second Inelectronicauctions,onlyonebiddercanwintheauction player. Theyfoundthatwhenonlyoneoftheplayerscould whileallotherslose(MalhotraandBazerman,2008). Hence, win,theimmediateemotionsinresponsetowinningandlos- electronicauctionsarecharacterizedbyaninherent“social ingareexperiencedstrongerthanwhentherewasnosecond competition”(Delgadoetal.,2008,p. 1849). Duringtheauc- player. Thus,eventhoughthebehaviorofthesecondplayer tionprocess,thissocialcompetitioncausesincreasedoverall hadnoinfluenceonthefirstplayer’spayoffs,his/herpresence arousalanda“desiretowin”(MalhotraandBazerman,2008). introduced a social reference point which was reflected in Theimmediateemotionstriggeredinresponsetowinningor affectiveprocesses. losinganauctionareusuallyreferredtoasthejoyofwinning Computeragents,however,canhardlyserveassocialref- andthefrustrationoflosing,respectively(Astoretal.,2013; erencepoints. Duetothedifferenceinnature,comparability– Delgadoetal.,2008;Dingetal.,2005).4 Naturally,winning asonedriverforsocialcomparisonprocesses–ishardlygiven orlosinganauctionmaycauseemotions–regardlessofthe (cf. Festinger’s third hypothesis). Also with regard to the opponents’type(humansorcomputers),sinceafterall,there evolutionaryfunctionofsocialcomparisonprocessesamong ismoneyatstake. Aswehaveworkedoutbasedonmental- membersofasociety,computeragents–eventhoughtheycan izingandsocialcomparisontheory,however,competingwith infactbedesignedtoactlikesocialbeingsandhumansinturn computeragentsyieldsimportantdifferencestocompeting haveevenshownsocialbehaviortowardscomputeragents withhumans. Wethushypothesizethataffectiveprocesses (NassandMoon,2000;Zadroetal.,2004)–areyetnotequal arelesspronouncedinsettingswithlowagencyandthatthis members of the social sphere in which we live, cooperate, isalsoreflectedinthephysiologicalcorrelatesofimmediate compete,andcompare. Inviewoflackingcomparabilityand emotionsandoverallarousal. ResearchhypothesesH1and socialnature,comparingone’sownsocialstatustothatofa H2state: computeragentispointless(Engelbrecht-WiggansandKatok, 2008). Followingsocialcomparisontheory,overallarousal Hypothesis 1. The intensity of bidders’ immediate emo- 4Biddersmayalsoderivenegativeutilitywhentheyexperiencethe“winner’scurse,”i.e.,payingmoreforanitemthanitisactuallyworthbecauseof overestimatingthetruevalueofthegood(Easleyetal.,2010).Moreover,dependingontheauctionandtheinformationprovided,abiddermayalsoexperience winnerregretandloserregret(Engelbrecht-WiggansandKatok,2008).Inourexperiment,however,theseinformationeventsaredeliberatelyexcludedand biddersknowtheexactvalueoftheitem.Thus,winnerregret,loserregret,andthewinner’scursearenegligibleinourstudy. ToappearinJournaloftheAssociationforInformationSystems(JAIS) 5 tionsislowerinFPSBauctionswithlowagencythaninFPSB p. 44)6 inwhich“peopleenjoywinning–especiallyagainst auctionswithhighagency. theirrivals–evenataprice”(MalhotraandBazerman,2008, p. 80). Dueto thischaracteristicof auctions, “thethrillof Hypothesis2. Thelevelofbidders’overallarousalislower bidding,theexcitementofwinning,andthestimulationof inFPSBauctionswithlowagencythaninFPSBauctionswith beatingcompetitors”haveevenbeenidentifiedasreasonsfor highagency. thepopularityofauctions(Leeetal.,2009,p. 77). Hence, thesourceofadditionalutilityordisutilityisattributedtothe inherentsocialcompetitionofauctions(Delgadoetal.,2008). TheImpactofAgencyonBiddingBehavior(H3) Inthatsense,biddersdonotjustbuycommodities–theywin Previousresearchhasshownthatagencycandirectlyaffect orlosethemagainstotherbidders. behavior,e.g.,impairingperformanceinnoveltasksinfront Correspondingly,ArielyandSimonson(2003)foundin ofavirtualaudience(Hoytetal.,2003),orcausingdifferent an Internet survey that 76.8% of the survey respondents evasiveactionswhenbeingapproachedbyavirtualcharacter perceivedotherbiddersascompetitorsandreferredtoauc- (Bailensonetal.,2003). Thelackofanactualsocialcompeti- tionoutcomesas“winning”and“losing.”PalmerandForsyth tioninauctionswithlowagencymightthusnotonlyaffect (2006,p. 236)concludedthat“auctionbehavioris,thus,a humanbidders’affectiveprocesses(cf. H1,H2),but,since sociallyconstructedbehavior.” itisinherentlyrelatedtoit,alsotheirbiddingbehavior. In Inauctionswithlowagency,winningperseislessimpor- particular,ifthereisinfactapositiverelationshipbetween tant,becauseherethesocialcompetitiondoesnotexistatall agencyandtheintensityofimmediateemotionsinresponse orisatleastlesssevere. Hence,biddersareexpectedtoplace totheauctionoutcome,agencyshouldalsoaffecttheutility lower bids in such settings. For the case of common value biddersderivefromwinningorlosinganauction,whichin auctions,forinstance,VandenBosetal.(2008)foundapos- turncanleadtoachangeinbiddingbehavior.5 Ingeneral, itiveeffectofagencyonbids. Bidderssubmittedsignificantly anticipatingajoyofwinninganauctioncanbereflectedinan higherbidsandwerepronetothewinner’scursewhencom- additionalexpectedutilityandhenceanextramotivationfor petingagainstotherhumans,butnotiftheopponentswere winningtheauction. Incontrast,anticipatingafrustration computers. Inthecontextofbargaining,Sanfeyetal.(2003) oflosingcanbereflectedinanadditionalexpecteddisutility andvan’tWoutetal.(2006)foundthathumansweremore andhenceanextramotivationfornotlosing,i.e.,again,win- likelytoacceptunfairoffersfromcomputerizedagentsthan ningtheauction. Sincetheseemotionsarepresumablymore fromotherhumans,i.e.,showingahighertolerancetowards intensewhenthereisfactualsocialcompetition,bothmecha- unfavorableallocationsduetoloweragency. Inauctionswith nismsshouldcausebidderstoplacehigherbids(VandenBos lowagency,winningperseislessimportant,becausehere etal.,2008)insettingswithhighagency. thesocialcompetitiondoesnotexistatallorisatleastless Inbehavioraleconomicstheory,theinfluenceofsuchso- severe. Hence,biddersareexpectedtoplacelowerbidsin cialcomparisonsonthedecisionmakers’utilityiscaptured such settings. For the case of common value auctions, for byother-regardingorsocialpreferences. Suchpreferences instance, Van den Bos et al. (2008) found a positive effect explicitlytakeintoaccountthathumansarenotonlyinter- of agency on bids. Bidders submitted significantly higher ested in their own individual gains and losses, but also in bidsandwerepronetothewinner’scursewhencompeting the payoffs of others who serve as social reference points against other humans, but not if the opponents were com- (Baultetal.,2008;VandenBosetal.,2008). Relativepay- puters. In the context of bargaining, Sanfey et al. (2003) offsandinterpersonalcomparisonshavebeenfoundtoplay andvan’tWoutetal.(2006)foundthathumansweremore animportantroleineconomicbehavior(FehrandSchmidt, likelytoacceptunfairoffersfromcomputerizedagentsthan 1999). fromotherhumans,i.e.,showingahighertolerancetowards Previousresearchhasdemonstratedthat,duetosuchin- unfavorableallocationsduetoloweragency. terpersonalcomparisons(i.e.,the“socialnatureofauctions,” Associatedwithitseffectonaffectiveprocesses,wethus (Van den Bos et al., 2008)), utility derived from succeed- expectagencytoinfluencebiddingbehavior. Formostbid- ing in peer competition may even outweigh the monetary ders,winninganauctionagainstothersconstitutesvaluein incentives(CooperandFang,2008). Thiseventuallycauses itself. This value, in turn, depends on the intensity of the auction participants to overbid and pay more for an item social competition, i.e. whether the bidder competes in a thanitisactuallyworthtothem(MalhotraandBazerman, settingwithhighorlowagency. Hypothesis3thusstates: 2008). Inthissense,highagencycausesmarketinteraction tobeseenasa“play-to-wingame”(StaffordandStern,2002, Hypothesis3. InFPSBauctionswithlowagency,bidders 5Here,weassumethatwinninganauctionisrelatedtoemotionswithpositivevalence,whereaslosinganauctionisrelatedtoemotionswithnegative valence(Dingetal.,2005;Delgadoetal.,2008;Astoretal.,2013). 6Correspondingly,in2007eBaylaunchedanadvertisementcampaigncalled“shopvictoriously,”stressingthecompetitivenatureofauctionswiththeslogan “it’sbetterwhenyouwinit!”(eBay.com,2007).Inaddition,theplatformsendsemailstouserswhenanotheruserhastakenoverthestatusascurrentlyleading bidderforaspecificgoodfromthem,suggestingtohitbackwithanevenhigherbid. 6 ToappearinJournaloftheAssociationforInformationSystems(JAIS) placelowerbidsthantheydoinFPSBauctionswithhighagency. cause an increased willingness to take such risks in order toachievehigherrewards(Arielyetal.,2006;Riversetal., 2008). Theperspectiveofevolutionarypsychologyprovides TheRelationshipbetweenOverallArousal&BiddingBe- arationaleforthis,as“mostappetitivesystemsinthebrain, havior(H4&H5) includinghungerandthirst,aredesignedtoincreasemoti- Beyondtheeffectofagencyonoverallarousalandbidding vation during times of opportunity” (Ariely et al., 2006, p. behavior,weareinterestedintherelationshipbetweenoverall 88). Thissuggestsanegativerelationshipbetweenarousal arousal and bidding behavior, and how this relationship is andbids,asarousalenhancesthemotivationaleffectsofre- affectedbyagency. Previousresearchestablishedthatboth wards(Riversetal.,2008). Higherrewards(orthechanceon affective and cognitive processes have a definite influence higherrewards,respectively)canusuallyonlyberealizedby on human decision making (Bechara and Damasio, 2005). eitherhigherlevelsofeffort–orbytakingmorerisk. ForFPSB Dependingonthesituation,however,theinfluenceofeither auctionswithmoneyatstake,arousalmaybeinterpretedas affectiveorcognitiveprocessesonbehaviorcanbemorepro- acueforthechanceofmakingaprofit–whichisamplified nounced(Arielyetal.,2006). Intheliterature, theroleof and results in striving for winning an even higher amount. affectiveandcognitiveprocessesindecisionmakingisoften Increasingthepotentialprofit(valueofthegoodminusprice conceptualizedin“dualsystem”modelswheretheaffective paid)inaFPSBauctioncanonlyberealizedbysubmitting system is characterized as fast, automatic and emotionally lowerbids,whichconcurrentlyentailsalowerprobabilityof charged while the cognitive system is characterized as ana- winningtheauction(Vickrey,1961).7 Lowerbidsmaythus lytic,logicalandabstract(Leeetal.,2009;Steinhartetal., actuallybecausedbyhigherlevelsofarousal. 2013). Clearly, the conceptualization of such dual system The above reasoning thus speaks in favor of a negative modelsis“undoubtedlyanoversimplificationandanimpre- relationshipbetweenarousalandbidheight. Thereare,how- ciserepresentationofthecomplexhumanmind”(Leeetal., ever,alsodissentingtheoreticalapproaches. Accordingtothe 2009, p. 174). The overall distinction of decision making competitivearousalmodel,competitiveenvironmentsfuelthe intosituationsinwhicheitheraffectiveorcognitiveprocesses desiretowininatwo-stepprocess(Kuetal.,2005;Malhotra aremorepronounced,however,isyetusefulforinvestigat- andBazerman,2008). First,factorslikerivalry,timepressure, ingemotionalbehavior(Leeetal.,2009). Inthefollowing orsocialfacilitationinducehigheroverallarousallevels. This weoutlinethetheoreticalbasisforthemoderatingeffectof higherarousalthenfostersthedesiretowinagainsttheoppo- agencyontherelationofoverallarousalandbiddingbehavior. nent,supersedingtheoriginalgoal(forinstance,generating Wearguethat–asaffectiveprocessesareexpectedtobeless thehighestpossibleexpectedprofit),andbythismeansaf- intenseinlowagencyauctions–thereisreasontobelievethat fectingbiddingbehavior. Sincehigherbidsareceterisparibus also the relationship between overall arousal and bidding morelikelytowinanauctionthanlowerbids,thecompetitive behavior is weaker when agency is low. We start off from arousalmodelsuggestsapositiverelationbetweenarousal traditionalsettingswithhumancounterpartsand,thus,high andbidheight. agency. There is, however, ample evidence for the prior line of thought,stressingtheenhancingpowerofarousalonthemo- HighAgency Forsuchsettings,itiscommonlyrecognized tivationaleffectsofrewards. Theempiricalobservationsthus thathumanfinancialdecisionmakingtendstorelyonaffec- speakinfavorofanegativerelationshipbetweenarousaland tive processes morestrongly when decision makersexperi- bidheight(Arielyetal.,2006;Mano,1994;Trimpop,1994). encehigherlevelsofoverallarousal(Peterson,2007). Slovic Mano(1994),forinstance,investigatedtheimpactofarousal etal.(2007)arguedthathumansseemtofollowan“affect on the willingness-to-pay for lotteries and insurances and heuristic,” which guides their decision making through af- foundthathigherarousalwasrelatedtoahigherattractionto fectiveprocessestriggeredbyinternalandexternalstimuli. thepossiblerewardsassociatedwithplayingalottery. More- Ashumanbiddersareexpectedtoexperiencehigheroverall over, Rivers et al. (2008) reviewed decision making under arousallevelsinthesocialcompetitionofauctionswithhigh theinfluenceofdifferentfactorssuchasage,impulsivity,and agency(cf. H2),theassumptionofaffectheuristicssuggests arousal,andfoundarousaltobeanimpulsivity-promoting amarkedrelationshipbetweenoverallarousalandbidding factor. Arielyetal.(2006)showedthat(sexual)arousalis behaviorforhighagencyscenarios. capableofincreasingthesubjectivewillingnesstoengagein Previous research found that the relationship between unsafeventures. arousal and decision making is twofold. On the one hand, Takenasawhole,thetheoreticalperspectiveonarousal situationsinvolvingriskareknowntotriggerarousal,asthey andbiddingthussuggestsanegativerelationbetweenarousal canhavematerialconsequencesforthedecisionmaker(Trim- andbidsforhighagencyscenarios. Wethereforehypothesize pop,1994). On theotherhand, however, arousalcan also thathigherlevelsofarousalareassociatedwithlowerbidsin 7Thisparticularlyholdsforauctionsinwhichbiddersknowtheirexactvaluationoftheauctionedoffcommodity(e.g.,independentprivatevalues).Inother scenarios,asforinstanceincommonvalueauctions,thereisalsoadangerofpayingtoomuchandexperiencingthewinner’scurse(Easleyetal.,2010).Inour study,however,thebiddersknowthevaluationandthusthewinner’scurseisnotpossible. ToappearinJournaloftheAssociationforInformationSystems(JAIS) 7 FPSBauctions. H4states: Hypothesis4. InFPSBauctionswithhighagency,higher overallarousallevelsarerelatedtolowerbids. LowAgency Whilethetenseatmosphereofsociallycom- petingwithhumansestablishesacontextthatpossiblypro- nouncestheroleofaffectiveprocesses(cf. H1,H2,andH4), thereisreasontobelievethattheworkingprinciplesoflink- ingarousalandbiddingbehavioraredifferentforlowagency. First,asbidders’affectiveprocessesareexpectedtobeless intenseinauctionswithlowagencyoverall,relyingonsuch lowerimpulsescanbeexpectedtoplayalessimportantrole too. Second, decision makers tend to rather rely on cogni- tive processes in “depersonalized” and “asocial” situations (Stanovich and West, 2000). As we have outlined above, arousalisoftenattributeddirectlytothesocialcompetition of auctions. In absence of an actual social competition in auctions with computer agents, the bidders might thus fo- cusonrational,analyticalthinking. Basedonthisreasoning, we conjecture that low agency attenuates the relationship betweenarousalandbids. Previousresearchprovidessupportfortheargumentthat thesocialcontextdefactoplaysanimportantroleintherela- tionshipbetweenarousalandbehavior. Sanfeyetal.(2003), for instance, considered ultimatum bargaining and found thatunfairoffersbyhumansinducedstrongeractivationin theanteriorinsula(interpretedastheperceptionofnegative emotions)thandidthoseofcomputeragents,andthatunfair offers by humans were rejected more often than identical unfairoffersbycomputerizedagents. Theeffectofagency ontherelationbetweenarousalandbehaviorisnotstated explicitlyinthatstudy,butitcanbeassumedthatthegradi- ent between arousal and rejection rates is steeper for high agency. Inafollow-upstudy,van’tWoutetal.(2006,p. 565) furtherinvestigatedthismatter,consideringtheinterplayof agency,arousal,andeconomicdecisionsinultimatumgames. Theauthorsfoundasignificantcorrelationbetweenarousal andrejectionratesforhumanoffers,whereastherewas,in fact,nosucheffectforcomputeroffers(onsubjectlevel). Put differently,forhumanoffers,acceptancewasrelatedtolow, whereasrejectionwasrelatedtohighskinconductancelevels. Forcomputeroffers,bothacceptanceandrejectionshowed intermediateandsimilarskinconductancelevels. Basedon theabovereasoningandempiricalindication,wehypothesize thatthepresenceofcomputeragentsmitigatestherelation- shipbetweenarousalandbids. Hypothesis5states: Hypothesis 5. The relationship between overall arousal andbidsismitigatedbylowagency. Authors Task,Description DependentVariables IndependentVariables Med./Mod. NeuroIS VL coop comp GR $ # (year) andCVs Method Gallagher Playing“stone,paper,scissors” Anteriorparacingulate Framingtowardsmen- - fMRI x 9 etal.(2002) againstacomputer/ahuman; cortex,inferior talizing/rulesolving guessingtheother’schoice frontalcortex,and cerebellumactivation Williams PlayingMonopolyagainst Aggression Human/computeropponents - - x x x 54 and human/computeroppo- Clippinger nents,withinsubjectdesign (2002) Bailenson Approachingacharacter Distancetovirtual Participantgender,agency,virtual - - x x 80 etal.(2003) inavirtualenvironment character,social charactergender,gazebehavior 80 presence,affect,memory Hoytetal. Socialfacilitationandsocial Taskperformance Perceivedagencyofvirtual Mediator: - 39 (2003) inhibitioninpatternrecognition observers(agents,avatars,none), co-presence, andcategorizationtasks tasktype(novel,well-learned) control:task inavirtualenvironment novelty/anxiety Nowak Presentoneself,describeskills, Presence,co-presence, - - - x x x 134 andBiocca gettothepartner;effectof socialpresence (2003) agencyandanthropomorphism Anthropomorphism, onvariousmeasuresofpresence perceivedagency Sanfeyetal. Respondingtooffersinan Economic/behavioral Fairnessofoffer,typeof - fMRI x x x 19 (2003) ultimatumbargaininggame; response(acceptance co-player(human/com- differentoffers(fair/unfair)and rate);perceptionof puter),acceptancerate proposers(human/computer) fairness,bilateralante- riorinsula,dorsolateral prefrontalcortex Rillingetal. UltimatumGameand Behavior,brainactivity Human/computer - fMRI x x 19 (2004) Prisoners’Dilemmawith partners,typeofoffer human/computerpartners Zadroetal. Balltossgame,2x2be- Levelsofbelonging,con- Ostracism/inclusion,hu- - - x 62 (2004) tweensubject(design trol,self-esteem,mean- man/computerco-players, 77 ostracism/inclusionxhu- ingfulexistence,mood scripted/unscriptedbehavior man/computerco-players) Eastinand Hostilityandpresencein Hostility,presence Gametype(fighting,shooting, - - x 219 Griffiths differentformsofcomputer driving),human/com- (2006) gamesamongmaleplayers puteropponents,virtual reality/standardconsole Mandryk Playingasportscomputer Boredom,frustration, Opponent(friend/com- - HR, x x 8 etal.(2006) gameunder1)differ- fun,ease,engage- puter),difficulty(beginner, SCR,R 10 entlevelsofdifficulty,2) ment,challenge, easy,medium,difficult) againstafriend/computer excitement,HR,SCR,R Ravajaetal. Effectsofdifferentopponent Anticipatedthreat, Natureofopponent(com- - HR x x 33 (2006) typesonspatialpresence, challenge,spatial puter,friend,stranger) emotionalresponses,threat presence,arousal andchallengeappraisals (HR),engagement, valence,arousal (allself-reported) van’tWout Respondingtooffersinan SCR,perceptionof Human/computeroffers - SCR x x 30 etal.(2006) ultimatumbargaininggame; fairness,Economic/ differentoffers(fair/unfair)and behavioralresponse proposers(human/computer) (rejectionrate) Guadagno Listento&evaluatecommu- Perceivedrealism, Virtualgender(m/f), - - x x 65 etal.(2007) nicationagent/avatarina attitudechange,agent participantgender(m/f), 174 virtualenvironment;effect likingandcredibility, behavioralrealism(h/low) ofgender,behavioralrealism qualityofpresentation Authors Task,Description DependentVariables IndependentVariables Med./Mod. NeuroIS VL coop comp GR $ # (year) andCVs Method Gajadhar Playing“WoodPong”against Gameexperience, Socialsetting(virtual, Mediator: - x x 42 etal.(2008) human/computeropponents aggressionstate mediated,co-located), socialpresence familiarity(friends/strangers), Performance(winners/losers) VandenBos Winner’scursein Bids Agency - - x x 47 etal.(2008) electronicauctions 48 Weibeletal. Playingonlinegamesagainst Participants’feelings Typeofopponent Control: - x 70 (2008) computer-vs.human- ofpresence,flow, (human/computer) age,gender, controlledopponents andenjoyment effortwhile playing,time spentplaying computergames Limand Fight/tradeinWorldof Arousal(HR,SCL) Agent/avatar,cooper- - HR,SCL, x x x 32 Reeves Warcraft;agency(avatar, andemotions(SCR), ation/competition SCR (2010) agent)andtypeofinteraction valence,presence, (competition,cooperation) likingtheco-player vonder Answeringquestionstoaconver- Socialpresence, Agency(agent/avatar), - - x x 83 Püttenetal. sationalagent;effectofagency/ emotionalstate(PANAS), behavioralrealism(showing (2010) behavioralrealismonsocial rapport,perception feedbackbehavior/nobehavior) presenceandemotionalstate ofvirtualcharacter, #words,pos./neg.affect Guadagno Smiles/nosmilesandagency. Counselorempathy Moderator:interaction - - x x 38 etal.(2011) task:talktoacounselor Agency,smiling partnertype(agency) inavirtualenvironment Polosan Playingacompetitiveversionof superiorandmiddle Agency,wordcongruence - fMRI x 14 etal.(2011) theStrooptaskagainstdifferent frontal,anterior opponents(human/computer) cingulate,insula andfusiformgyrus Appeletal. Text-chatwithanotherpartici- PANAS,person #words,revealedcharacteristics Agency(agent/ - - x x 90 (2012) pant,effectofagency/socialcues perception,rapport, avatar),number socialpresence, ofsocialcues Riedletal. Playingatrustgamewitha Moneytransfers, Human/avatarpic- - fMRI x x x 18 (2014) human/computerpartner; trustworthiness tures;trustworthiness assessingtrustworthiness prediction,medial frontalcortexactivation, learningrates Thisstudy Impactofcomputerized Bids,immediate Agency Mediator: HR,SC x 103 agentsonoverallarousal, emotions,overallarousal overallarousal; immediateemotionsandbidding moderator: behaviorinelectronicauctions agency;control: riskaversion, gender,IPV Note:VL:valence;COOP:cooperative;COMP:competitive;GR:graphicalrepresentation;$:monetaryincentives;#:numberofobservations; SCL:skinconductancelevel;SCR:skinconductanceresponse;HR:heartrate;R:respiration. Table1: RelatedLiteratureontheImpactofAgencyonAffectiveProcessesandBehavior. 10 ToappearinJournaloftheAssociationforInformationSystems(JAIS) 3 | ExperimentalDesign tobeauctioned.8 ThisIPVisindependentlydrawnforeach bidderfromauniformdistributionwithsupportonthedis- Ourexperimentincludestwotreatments. First,inthehigh creteintegerinterval{11,12,...,109,110}andisexpressed agency(HA)treatment,theparticipantsinteractwithhuman inmonetaryunits(MU).Thebiddersonlyknowthatthere opponentsonly. Second, inthelowagency (LA)treatment, are3biddersineachauction,theirownIPVandthegeneral theparticipantsinteractwithcomputerizedopponentsonly. distributionofIPVs,whichisthesameforallbidders. The ThecomputerizedbiddersintheLAtreatmentreplicatedthe bid of participant i is denoted by b. The winning bidder i i bidsofthehumanbidders. TheLAtreatmentsessionswere receivesapayoffequaltothewinningbidminushisorher conducted one week after the HA treatment sessions. By individualvaluationforthecommoditybeingauctioned(v - i replicatingthehumanbids,weavoidinfluencingtheresults b). Allotherbiddersreceiveapayoffofzero. Theequilibrium i duetodifferencesinbiddingbytheagents. Thismakesthe biddingstrategyb(v)* forbidderiinanauctionwiththree i resultscomparableacrosstreatments(seeVandenBosetal. riskneutralbiddersintotalandthecommondistributionof (2008)forasimilarapproach). ParticipantsintheLAtreat- IPVs denoted above is given by b(v)* = 2 ·(v −10)+10 i 3 i ment thus faced the exact same bids from their opponents (Krishna,2002). asparticipantsintheHAtreatment. Therefore,theonlydif- Inordertoexcludemissed-opportunityandmoney-left- ferencebetweentreatmentsisthatbiddersknowthatthey on-the-tableeffects(Engelbrecht-WiggansandKatok,2008), interactwithhumanopponents(HA)orcomputeropponents the bidders are presented a minimal information environ- (LA),respectively. Therearenographicalrepresentationsof ment,inwhichtheyareneitherinformedaboutthehighest thebidders. Notethattoavoidordereffectsourexperiments nor the second-highest bid (Van den Bos et al., 2008). At is based on a between-subjects design, i.e., subjects either theendofanauction,biddersonlyreceiveinformationon participatedintheHAorLAtreatment,butnotboth. whethertheyhavewontheauctionornot,andtheirpayoff. During the experiment, each bidder takes part in a se- Thebidders’identitiesarenotrevealed. Inordertocapture quenceof30FPSBauctionswith2otherbidders. TheFPSB thephysiologicalreactionstospecificeventsthroughoutthe auctionisparticularlysuitedforourstudy,as(i)itbelongs auctionprocess,informationisprovidedintimedintervalsof to the class of static auctions and thus enables us to main- atleastfiveseconds(Sanfeyetal.,2003). Inparticular,we tainahighlevelofcontrolwithlittlepathdependence,(ii) investigatetheintensitiesofthebidders’immediateemotions theimpactofcomputerizedagentscanbeinvestigatedina in response to three specific events in the auction process scenario with little interaction, and (iii) the FPSB auction (E1, E2, and E3). More specifically, we first assess the bid- formatisfrequentlyusedinmarketsworld-wide. IntheHA ders’ physiological responses to placing a bid (E1). Then, treatment,participantsarerandomlyreassignedtogroupsof thebiddersseeaninformationscreenthatinformsthemthat 3biddersbeforeeverysingleauctionperiod(randomstranger theauctionoutcomewillberevealedsoon(E2). Finally,the matching). Thus,asubjectdoesnotknowwhichotherpartic- biddersfindoutwhethertheyhavewonorlosttheauction ipantsarecurrentlyparticipatinginthesameauction. Each (E3). TheauctionprocessissummarizedinFigure2. groupthenplaysasingleFPSBauctionindependentlywith 3bidders(seeEngelbrecht-WiggansandKatok(2008);Ka- Procedure tokandKwasnica(2008),andAstoretal.(2013)forsimilar approaches). After each period, the participants were re- Altogether, 27 female and 93 male participants (6 partici- matchedintodifferentgroupsof3,whichwascommunicated pants per session, 120 in total, mean age = 23.16 years) intheinstructions,sothatnoinsightsaboutspecificpartici- participated in 20 sessions. There were 12 sessions in the pantscouldbegainedandcarriedovertothenextinteraction HAtreatment,and8sessionsintheLAtreatment(N =72, HA with a specific participant. In the LA treatment, every par- N =48). Theexperimentwasconductedat[anonymized] LA ticipantwasmatchedwith2computerizedbiddingagents, andinaccordancewiththeuniversity’sethicsguidelines. It whichreplicatedthehumanbidsfromtheHAtreatmentone wasimplementedusingthez-Treeenvironment(Fischbacher, week earlier. Here also, every participant was re-matched 2007). Theparticipantswererecruitedfromapoolofunder- intoadifferentgroupwith2computerizedbiddingagents graduate students using the ORSEE software environment aftereachauctionperiod. (Greiner,2004). Therewasnolumpsumpayment. Theex- perimentalcurrencywasmonetaryunits(MU)with16MU being equivalent to €1.00. Depending on their individual AuctionProcess performance,allofthegainsandlossesaccumulatedduring Beforeanauctionstarts,eachbidderiisinformedabouthis theauctionswenttothebidders’individualaccounts,which orherindependentprivatevalue(IPV)v forthecommodity wereindividuallypaidoutincashtotheparticipantsatthe i 8TheIPVmodeldatesbacktotheseminalworkofVickrey(1961)andisfrequentlyusedinauctionexperiments(seeKatokandKwasnica(2008); Engelbrecht-WiggansandKatok(2008),andAstoretal.(2013)forsimilarapproaches).AnIPVcorrespondstoabidder’sindividualvaluationoftheauctioned commodity.Thisisprivateinformation,i.e.,abidderonlyknowsherownIPVbutnottheIPVsoftheotherbidders,andthevaluationisindependent,i.e., knowingone’sownIPVprovidesnoadditionalinformationonotherbidders’IPVs.Thebidderthenhastoweighherchancesofwinningagainstthenominal payoffincaseofwinningtheauction.ThisisbasedonherownIPVandtheavailableinformationonthedistributionoftheotherbidders’IPVs.

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Our results show that computerized agents mitigate the intensity of bidders' immediate emotions in response to discrete auction events, such as
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