The Human Change Management Body of Knowledge (HCMBOK®), Third Edition PDF
Preview The Human Change Management Body of Knowledge (HCMBOK®), Third Edition
HCMBOK® The Human Change Management Body of Knowledge Third Edition Best Practices and Advances in Program Management Series Series Editor Ginger Levin RECENTLY PUBLISHED TITLES The Human Change Management Body of Knowledge (HCMBOK®), Third Edition Vicente Goncalves, Carla Campos Creating a Greater Whole: A Project Manager’s Guide to Becoming a Leader Susan G. Schwartz Project Management beyond Waterfall and Agile Mounir Ajam Realizing Strategy through Projects: The Executive’s Guide Carl Marnewick PMI-PBA® Exam Practice Test and Study Guide Brian Williamson Earned Benefit Program Management: Aligning, Realizing, and Sustaining Strategy Crispin Piney The Entrepreneurial Project Manager Chris Cook Leading and Motivating Global Teams: Integrating Offshore Centers and the Head Office Vimal Kumar Khanna Project and Program Turnaround Thomas Pavelko Project Portfolio Management in Theory and Practice: Thirty Case Studies from around the World Jamal Moustafaev Project Management in Extreme Situations: Lessons from Polar Expeditions, Military and Rescue Operations, and Wilderness Exploration Monique Aubry and Pascal Lievre Benefits Realization Management: Strategic Value from Portfolios, Programs, and Projects HCMBOK® The Human Change Management Body of Knowledge Third Edition Vicente Gonçalves Carla Campos “Pulse of the Profession®,” “PMBOK® Guide,” and “PMI®” are registered trademarks of the Project Management Institute, Inc., which is registered in the United States and other nations. “Association of Change Management Professionals®” and “ACMP®” are registered trademarks of the Association of Change Management Professionals. “Post-it®” is a registered trademark of the 3M Company. “HCMBOK®” and “HUCMI®” are registered trademarks of the Human Change Management Institute. CRC Press Taylor & Francis Group 6000 Broken Sound Parkway NW, Suite 300 Boca Raton, FL 33487-2742 © 2018 by Taylor & Francis Group, LLC CRC Press is an imprint of Taylor & Francis Group, an Informa business No claim to original U.S. Government works Printed on acid-free paper International Standard Book Number-13: 978-1-138-57647-6 (Hardback) This book contains information obtained from authentic and highly regarded sources. Reasonable efforts have been made to publish reliable data and information, but the author and publisher cannot assume responsibility for the validity of all materials or the consequences of their use. The authors and publishers have attempted to trace the copyright holders of all material reproduced in this publication and apologize to copyright holders if permission to publish in this form has not been obtained. If any copyright material has not been acknowledged please write and let us know so we may rectify in any future reprint. Except as permitted under U.S. Copyright Law, no part of this book may be reprinted, reproduced, transmit- ted, or utilized in any form by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying, microfilming, and recording, or in any information storage or retrieval system, without written permission from the publishers. For permission to photocopy or use material electronically from this work, please access www.copyright. com (http://www.copyright.com/) or contact the Copyright Clearance Center, Inc. (CCC), 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400. CCC is a not-for-profit organization that provides licenses and registration for a variety of users. For organizations that have been granted a photocopy license by the CCC, a separate system of payment has been arranged. Trademark Notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe. Visit the Taylor & Francis Web site at http://www.taylorandfrancis.com and the CRC Press Web site at http://www.crcpress.com Dedication To my children, Yuri, Igor, and Marina, who taught me that in life everything changes, everything passes. To my wife, an example of resilience and human behavior. To my mother and grandmother, who taught me to persevere. — Vicente Gonçalves To my children for teaching me that love is unconditional—we just love; to my husband for his support and encouragement; to my parents and brothers for being examples that life is worth living and that we always have choices—when we cannot choose the circumstances, we can choose how we will live them. And, to all the encounters I have had throughout my life, each one of them made me a diff erent and better person. — Carla Campos vii Contents Dedication vii Contents ix Foreword by Dr. Ginger Levin xv Foreword by Américo Pinto xvii Preface xix Our Acknowledgments to HCMBOK®’s Collaborators xxiii About the Authors xxvii Introduction xxix Chapter 1: Everything Changes, Everything Passes 1 1.1 A New Era in the Management of the Human Factor in Projects 1 1.2 Is Change So Difficult? 5 1.3 Effects of Change on the Workforce 6 1.4 What Has Changed in the Change Processes? 8 1.5 Change Strategies 10 1.5.1 Imposed Changes 10 1.5.2 Participatory Changes 11 1.6 The Players Involved in a Change 12 1.7 Models of Performance of Change Managers 13 1.8 Change Management Objective 14 1.9 Importance of the Strategic Approach to Change Management 16 1.10 Project Management or Organizational Transformation? 17 ix
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