The Happy Employee PDF
Preview The Happy Employee
101 WAYS FOR MANAGERS TO ATTRACT, RETAIN, & INSPIRE THE BEST AND BRIGHTEST julia mcgovern * AND SUSAN SHELLY PIERRE BERTON RESOURCE LIBRARY 4921 Rutherford Road Woodbridge, Ontario L4L 1A6 SEP 1 3 2008 VAUGHAN PUBLIC LIBRARIES 658. McGovern, 3 Julia. 045 The happy McGo employee The Happy Employee 101 WAYS FOR MANAGERS TO ATTRACT, RETAIN, & INSPIRE THE BEST AND BRIGHTEST julia McGovern and susan shelly A BUSINESS Avon, Massachusetts Copyright © 2008 by Julia McGovern and Susan Shelly All rights reserved. This book, or parts thereof, may not be reproduced in any form without permission from the publisher; exceptions are made for brief excerpts used in published reviews. Published by Adams Business, an imprint of Adams Media, an F+W Publications Company 57 Littlefield Street, Avon, MA 02322. U.S.A. www.adamsmedia.com ISBN-10: 1-59869-557-6 ISBN-13: 978-1-59869-557-1 Printed in the United States of America. JIHGFEDCBA Library of Congress Cataloging-in-Publication Data is available from the publisher. This publication is designed to provide accurate and authoritative information with regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional advice. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. —From a Declaration of Principles jointly adopted by a Committee of the American Bar Association and a Committee of Publishers and Associations Many of the designations used by manufacturers and sellers to distinguish their product are claimed as trademarks. Where those designations appear in this book and Adams Media was aware of a trademark claim, the desig¬ nations have been printed with initial capital letters. This book is available at quantity discounts for bulk purchases. For information, please call 1 -800-289-0963. Contents Part I HOW TO IDENTIFY AND ATTRACT TOP TALENT • 1 CHAPTER 1: Hiring the Right Staff Takes Time, and Good Managers Know Why • 3 CHAPTER 2 The Challenge of Today’s Job Market • 21 CHAPTER 3 Conducting a Job Analysis • 37 CHAPTER 4 Finding the Best Candidates • 47 CHAPTER 5 Getting Ready to Interview Job Candidates • 57 CHAPTER 6: Conducting the Interview the Right Way ® 67 CHAPTER 7: Selecting the Best Candidate • 79 Part II RETAINING YOUR BEST AND BRIGHTEST EMPLOYEES • 89 CHAPTER 8: Keeping Employees Is Crucial, and You’ve Got to Start Out Right • 91 CHAPTER 9: To Be a Leader, You’ve Got to Be Willing to Lead « 107 CHAPTER 10: How to Earn the Respect of Your Team • 123 CHAPTER 11: Building a Great Team • 143 CHAPTER 12: Addressing the Career Needs of Each Member of Your Team • 159 vi THE HAPPY EMPLOYEE Part III MAINTAINING MORALE TO KEEP EMPLOYEES HAPPY AND PRODUCTIVE • 169 CHAPTER 13: Creating a High-Performance Culture • 171 CHAPTER 14: Communicating in the Twenty-First Century • 181 CHAPTER 15: Without Feedback, You Will Fail • 193 CHAPTER 16: The Importance of Coaching and Mentoring • 205 CHAPTER 17: Reward and Recognize Employees to Boost Morale • 219 CHAPTER 18: Taking Care of Yourself and Your Employees • 229 INDEX • 239 Part I HOW TO IDENTIFY AND ATTRACT TOP TALENT Digitized by the Internet Archive in 2018 with funding from Kahle/Austin Foundation https://archive.org/details/happyemployee1010000mcgo
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