The Handbook of High Performance Virtual Teams: A Toolkit for Collaborating Across Boundaries PDF
Preview The Handbook of High Performance Virtual Teams: A Toolkit for Collaborating Across Boundaries
The Handbook of High-Performance Virtual Teams A TOOLKIT FOR COLLABORATING ACROSS BOUNDARIE S Jill Nemiro Michael Beyerlein Lori Bradley Susan Beyerlein Editors ffffiirrss..iinndddd ii 11//99//0088 1122::5500::5544 AAMM ffffiirrss..iinndddd ii 11//99//0088 1122::5500::5544 AAMM The Handbook of High-Performance Virtual Teams A TOOLKIT FOR COLLABORATING ACROSS BOUNDARIE S Jill Nemiro Michael Beyerlein Lori Bradley Susan Beyerlein Editors ffffiirrss..iinndddd ii 11//99//0088 1122::5500::5544 AAMM Copyright © 2008 by John Wiley & Sons, Inc. All rights reserved. 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Jossey-Bass books and products are available through most bookstores. To contact Jossey-Bass directly call our Customer Care Department within the U.S. at 800-956-7739, outside the U.S. at 317-572-3986, or fax 317-572-4002. Jossey-Bass also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. Library of Congress Cataloging-in-Publication Data The handbook of high-performance virtual teams : a toolkit for collaborating across boundaries / Jill Nemiro . . . [et al.]. p. cm. Includes bibliographical references and indexes. ISBN-13: 978-0-470-17642-9 (cloth) 1. Virtual work teams—Management—Handbooks, manuals, etc. 2. Teams in the workplace— Management—Handbooks, manuals, etc. 3. Performance—Management— Handbooks, manuals, etc. I. Nemiro, Jill E., 1954- II. Title: High-performance virtual teams. HD66.H36 2008 658.4'022—dc22 2007028792 Printed in the United States of America FIRST EDITION HB Printing 10 9 8 7 6 5 4 3 2 1 ffffiirrss..iinndddd iiii 11//99//0088 1122::5500::5555 AAMM C O N T E N T S Web Ancillaries viii Figures, Tables, and Exhibits ix Acknowledgments xiii The Editors xv The Contributors xix The Challenges of Virtual Teaming 1 Jill Nemiro, Lori Bradley, Michael Beyerlein, Susan Beyerlein PRINCIPLES OF HIGH-PERFORMANCE VIRTUAL TEAMS 27 PART ONE Working Collaboratively 29 ONE A Framework for Working Across Boundaries 31 Michael Beyerlein, Jill Nemiro, Susan Beyerlein TWO Design Principles for Successful Virtual Teams 59 Gail Goodrich Harwood iii ffttoocc..iinndddd iiiiii 11//1100//0088 77::1188::1166 PPMM PART TWO Building a Collaborative Culture 85 THREE The Three-Fold Path of Expanding Emotional 87 Bandwidth in Virtual Teams Trina Hoefl ing FOUR Getting Virtual Teams Right the First Time: Keys 105 to Successful Collaboration in the Virtual World Linda M. L. Peters, Charles C. Manz FIVE Sensemaking to Create High-Performing Virtual Teams 131 Gina Hinrichs, Jane Seiling, Jackie Stavros SIX Trust Building Online: Virtual Collaboration and 153 the Development of Trust Chris Francovich, Michelle Reina, Dennis Reina, Christopher Dilts PART THREE Leading Collaboratively 177 SEVEN Transformational Leadership Attributes for Virtual 179 Team Leaders David Braga EIGHT Going Beyond Leadership Style: When and How Do 195 We Lead Change? Dina M. Mansour-Cole NINE Leading Virtual Teams: Potential Problems 213 and Simple Solutions Thomas A. O’Neill, Rhys J. Lewis, Laura A. Hambley DESIGNING HIGH-PERFORMANCE VIRTUAL TEAMS 239 iv Contents ffttoocc..iinndddd iivv 11//1100//0088 77::1188::1188 PPMM PART FOUR Setting Up a Collaborative Team 241 TEN Team Composition and Member Selection: 243 Optimizing Teams for Virtual Collaboration Kara L. Orvis, Stephen J. Zaccaro ELEVEN Generational Differences in Virtual Teams 263 Emanuel Brady, Lori Bradley TWELVE Assessing Training Needs for Virtual 273 Team Collaboration Marilyn Sawyer Wesner THIRTEEN Design Concepts for Virtual Work Systems 295 Jodi Heintz Obradovich, Philip J. Smith PART FIVE Working on a Collaborative Team 329 FOURTEEN The Technology That Supports Virtual 331 Team Collaboration Lori Bradley FIFTEEN Training for Virtual Collaboration: Beyond 345 Technology Competencies Arie Baan, Martha Maznevski SIXTEEN Combating Confusion: Virtual Teams 367 That Cross Borders Sue Freedman SEVENTEEN Problem Solving in Virtual Teams 391 David Braga, Steve Jones, Dennis Bowyer v Contents ffttoocc..iinndddd vv 11//1100//0088 77::1188::1199 PPMM EIGHTEEN Correcting Chronic Decision-Making 405 Problems Through Effective Collaboration Mehran Ferdowsian PART SIX Tools and Assessments for Collaboration 439 NINETEEN Tools for Effective Virtual Team Start-Ups 443 Kimball Fisher TWENTY Tools for Effective Virtual Team Meetings 461 Dipti Gupta, Lori Bradley, Terence Yeoh TWENTY-ONE VEtiquette: What Is the Etiquette 479 of Virtual Teams? Mal Conway, Jack Jennings, Curt Raschke, Mary B. Witort, Michael Beyerlein TWENTY-TWO Creativity Techniques for Virtual Teams 491 Jill Nemiro TWENTY-THREE Using Assessments to Predict Successful 533 Virtual Team Collaboration Performance Scott K. Filgo, Scott Hines, Scott Hamilton TWENTY-FOUR Building the Business Case to Executives 553 for Virtual Teams Michael Beyerlein, Susan Beyerlein REAL WORLD EXAMPLES OF HIGH-PERFORMANCE 569 VIRTUAL TEAMS vi Contents ffttoocc..iinndddd vvii 11//1100//0088 77::1188::1199 PPMM PART SEVEN Case Studies 571 TWENTY-FIVE Virtual Teams in Medical Care Delivery 575 Steven K. Rothschild, Stan Lapidos TWENTY-SIX Distributed Work: Using Data to Drive 591 Business-Focused Decision Making Anita Kamouri, Eric Richert TWENTY-SEVEN Virtual Collaboration in 619 a Matrix Organization Amy Kates, Paul J. Erickson TWENTY-EIGHT Knowledge Transfer and Learning 653 on Virtual Design Teams Jude G. Olson PART EIGHT Conclusion 679 TWENTY-NINE Collaboration in the Real World: Virtual 681 Team Key Take-Away Principles That Work Michael Beyerlein, Lori Bradley, Jill Nemiro, Susan Beyerlein THIRTY The Virtual, Networked Organization: How 693 One Company Became Transparent Jeffrey Stamps, Jessica Lipnack Name Index 707 Subject Index 717 vviiii Contents ffttoocc..iinndddd vviiii 11//1100//0088 77::1188::1199 PPMM
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