Table Of Content

The handbook of communication skills The Handbook of Communication Skills is recognised as one of the core texts in the field of communication. This thoroughly revised and updated third edition arrives at a time of considerable growing interest in this area, with recent research showing the importance of communication skills for success in many walks of life. The book’s core principle, that interpersonal communication can be conceptualised as a form of skilled activity, is examined in detail and a comprehensive transactional model of skilled communication presented, which takes into account current conceptual and research perspectives. This book provides a comprehensive analysis of research, theory and practice in the key skill areas of communication, such as non-verbal communication, persuasion, leadership, assertiveness, self-disclosure, listening and negotiation. Each chapter is written by a recognised authority in that particular specialism, among them world leaders in their particular fields. In the 10 years since the last edition, a large volume of research has been published and the text has been comprehensively updated by reviewing this wealth of data. In addition, a new chapter on persuasion has been added – one of the areas of most rapid growth in social psychology and communication. The Handbook of Communication Skills represents the most significant single contribution to the literature in this domain. It will be of continued interest to researchers and students in psychology and communication, as well as in a variety of other contexts, from vocational courses in health, business and education, to many others such as nurses and social workers whose day-to-day work is dependent on effective interpersonal skills. Owen Hargie is Professor of Communication at the University of Ulster, Adjunct Professor at the Norwegian University of Science and Technology and Associate Professor at the University of Chester. He is a Chartered Member, Registered Prac- titioner, and Associate Fellow of the British Psychological Society, and a member of the International Communication Association. His special areas of interest are in the study of interpersonal, health, cross-community and organisational communication. He has published 15 books and over 100 book chapters and journal articles. R O The handbook of communication skills U Third edition T Edited by Owen Hargie L E D G E First edition published 1986 now known or hereafter invented, by Croom Helm including photocopying and recording, Reprinted 1989, 1991 (twice), 1993 by or in any information storage or Routledge retrieval system, without permission in writing from the publishers. Second edition published 1997 by Routledge This publication has been produced Reprinted 1997 and 2000 with paper manufactured to strict environmental standards and with Third edition published 2006 pulp derived from sustainable forests. by Routledge 27 Church Road, Hove, East Sussex British Library Cataloguing in BN3 2FA Publication Data A catalogue record for this book is Simultaneously published in the USA available from the British Library and Canada by Routledge Library of Congress Cataloging-in- 270 Madison Avenue, New York, Publication Data NY 10016 Handbook of communication skills / [edited by] Owen D.W. Hargie. – 3rd ed. This edition published in the p. cm. Taylor & Francis e-Library, 2006. Includes bibliographical references and index. “To purchase your own copy of this or any ISBN 0-415-35910-4 (hardcover) – ofTaylor & Francis or Routledge’s ISBN 0-415-35911-2 (pbk.) collection of thousands of eBooks 1. Interpersonal communication. please go to www.eBookstore.tandf.co.uk.” 2. Communication – Psychological aspects. 3 Interviewing. Routledge is an imprint of the Taylor I. Hargie, Owen. & Francis Group, an informa business BF637.C45H284 2006 302– dc22 2005028329 © 2006 Routledge ISBN13: 978-0-415-35910-8 (hbk) All rights reserved. No part of this ISBN13: 978-0-415-35911-5 (pbk) book may be reprinted or reproduced or utilised in any form or by any ISBN10: 0-415-35910-4 (hbk) electronic, mechanical, or other means, ISBN10: 0-415-35911-2 (pbk) In memory of my old friend, Sean Hill C o Contents n t e List of contributors ix n Editorial introduction 1 Part I Communication skill in theory and practice 5 t 1 Skill in theory: Communication as skilled performance 7 Owen Hargie s 2 Skill in practice: An operational model of communicative performance 37 Owen Hargie Part II Core communication skills 71 3 Non-verbal behaviour as communication: Approaches, issues and research 73 Randall A. Gordon, Daniel Druckman, Richard M. Rozelle and James C. Baxter 4 Questioning 121 David Dickson and Owen Hargie 5 Reinforcement 147 Len Cairns 6 Reflecting 165 David Dickson vii CONTENTS 7 Explaining 195 George Brown 8 Self-disclosure: Strategic revelation of information in personal and professional relationships 229 Charles H. Tardy and Kathryn Dindia 9 The process of listening 267 Robert N. Bostrom 10 Humour and laughter 293 Hugh Foot and May McCreaddie 11 Persuasion 323 Daniel J. O’Keefe Part III Specialised contexts 343 12 Asserting and confronting 345 Richard F. Rakos 13 Interacting in groups 383 Arjaan Wit 14 Negotiation and bargaining 403 Ian E. Morley 15 Relational communication 427 Megan K. Foley and Steve Duck Part IV Interviewing contexts 451 16 The employment interview 453 Rob Millar and Anne Tracey 17 The helping interview: Developmental counselling and therapy 481 Sandra A. Rigazio-DiGilio and Allen E. Ivey 18 The appraisal interview reappraised 505 Dennis Tourish 19 The cognitive interview 531 Amina Memon Part V The training context 551 20 Training in communication skills: Research, theory and practice 553 Owen Hargie Name index 567 Subject index 581 viii List of contributors James C. Baxter is Professor Emeritus of Psychology at the University of Houston. Robert N. Bostrom is Professor Emeritus in the Department of Communication at the University of Kentucky, Lexington. George Brown is Professor and Senior Tutor in the Centre for Medical Education, University of Nottingham. Len Cairns is Associate Professor and Associate Dean (Development) in the Faculty of Education at Monash University, Victoria, Australia. David Dickson is Senior Lecturer in the School of Communication, University of Ulster, Jordanstown. Kathryn Dindia is Professor in the Department of Communication at the University of Wisconsin, Milwaukee. Daniel Druckman is Vernon M. and Minnie I. Lynch Professor of Conflict Resolution at George Mason University, Fairfax, Virginia. Steve Duck is Daniel and Amy Starch Distinguished Research Chair at the University of Iowa. Megan K. Foley is a Presidential Graduate Fellow in Communication Studies at the University of Iowa. Hugh Foot is Professor of Psychology at the University of Strathclyde, Glasgow. ix