GrowBizHdbk_HP:Layout 1 28/9/07 11:03 Page 1 THE Growing BUSINESS HANDBOOK THIS PAGE INTENTIONALLY LEFT BLANK ii GGrroowwBBiizzHHddbbkk__TTPP::LLaayyoouutt 11 2288//99//0077 1111::0033 PPaaggee 11 TTHHEE GGrroowwiinngg BBUUSSIINNEESSSS HHAANNDDBBOOOOKK IInnssppiirraattiioonn aanndd aaddvviiccee ffrroomm ssuucccceessssffuull eennttrreepprreenneeuurrss aanndd ffaasstt ggrroowwiinngg UUKK ccoommppaanniieess 1100tthh eeddiittiioonn AAddaamm JJoollllyy LLoonnddoonn aanndd PPhhiillaaddeellpphhiiaa This book has been endorsed by the Institute of Directors. The endorsement is given to selected Kogan Page books which the IoD recognises as being of specific interest to its members and providing them with up-to-date, informative and practical resources for creating business success. Kogan Page books endorsed by the IoD represent the most authoritative guidance available on a wide range of subjects including management, finance, marketing, training and HR. The views expressed in this book are those of the author and are not necessarily the same as those of the Institute of Directors. Publisher’s note Every possible effort has been made to ensure that the information contained in this book is accurate at the time of going to press, and the publishers and authors cannot accept responsibility for any errors or omissions, however caused. No responsibility for loss or damage occasioned to any person acting, or refraining from action, as a result of the material in this publication can be accepted by the editor, the publisher or any of the authors. First published by Kogan Page Limited in 1997 as CBI Growing Business Handbook Fourth edition published in 2001 as IOD Growing Business Handbook Seventh edition published in 2004 as The Growing Business Handbook Eigth edition 2006 Ninth edition 2007 Tenth edition 2008 Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms and licences issued by the CLA. Enquiries concerning reproduction outside these terms should be sent to the publishers at the undermentioned addresses: 120 Pentonville Road 525 South 4th Street, #241 London N1 9JN Philadelphia PA 19147 United Kingdom USA www.kogan-page.co.uk © Kogan Page and individual contributors, 1997, 1999, 2000, 2001, 2002, 2003, 2004, 2006, 2007, 2008 The right of Adam Jolly and the individual contributors to be identified as the authors of this work has been asserted by them in accordance with the Copyright, Designs and Patents Act 1988. ISBN 978 0 7494 5055 7 British Library Cataloguing-in-Publication Data A CIP record for this book is available from the British Library. Library of Congress Cataloging-in-Publication Data The growing business handbook : inspiration and advice from successful entrepreneurs and fast growing UK companies / [edited by] Adam Jolly. – – 10th ed. p. cm. ISBN 978-0-7494-5055-7 1. Success in business. 2. Management. 3. Small business– –Growth. 4. Entrepreneurship. I. Jolly, Adam. HF5386.G787 2008 658– –dc22 2007037069 Typeset by JS Typesetting Ltd, Porthcawl, Mid Glamorgan Printed and bound in Great Britain by Cambridge University Press THIS PAGE INTENTIONALLY LEFT BLANK v THIS PAGE INTENTIONALLY LEFT BLANK vi THIS PAGE INTENTIONALLY LEFT BLANK vii THIS PAGE INTENTIONALLY LEFT BLANK viii THIS PAGE INTENTIONALLY LEFT BLANK ix
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