The Five Most Important Questions Self Assessment Tool: Participant Workbook

128 Pages·2010·3.46 MB·English

by  Peter F. Drucker

Five
THE
MOST IMPOR TANT
QUESTIONS
Self-Assessment Tool
T H I R D E D I T I O N
PARTICIPANT WORKBOOK
PETER F. DRUCKER
L E A D E R T O L E A D E R I N S T I T U T E
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Five
THE
MOST IMP ORTA N T
QUESTIONS
Self-Assessment Tool
TTHHIIRRDD EEDDIITTIIOONN
PARTICIPANT WORKBOOK
P E T E R F. DRUCKER
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Copyright © 2010 by Leader to Leader Institute. All rights reserved. www.leadertoleader.org
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Th e Five Most Important Questions Self-Assessment Tool, Participant Workbook, Th ird Edition.
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ISBN: 978-0-470-53121-1
Printed in the United States of America
third edition
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About the Leader to
Leader Institute
Established in 1990 as the Peter F. Drucker Foundation for Nonprofi t Management,
the Leader to Leader Institute furthers its mission—to strengthen the leadership
of the social sector—by providing social sector leaders with essential leadership wis-
dom, inspiration, and resources to lead for innovation and to build vibrant social
sector organizations. It is this essential social sector, in collaboration with its partners
in the private and public sectors, that changes lives and builds a society of healthy
children, strong families, decent housing, safe neighborhoods, good schools, and
work that dignifi es, all embraced by the diverse, inclusive, cohesive community that
cares about all of its people.
Th e Leader to Leader Institute strengthens the leadership of the social sector by
providing resources and support for
• Managing for the mission
• Making innovation part of strategy
• Developing productive partnerships, collaborations, and alliances
• Facilitating self-assessment
• Promoting and building richly diverse, inclusive organizations and communities
Leader to Leader Institute
320 Park Avenue, 3rd Floor
New York, NY 10022-6839
Telephone: [phone]
Fax: [phone]
E-mail: [email protected], Website: www.leadertoleader.org
Question 1: What Is Our Mission? iii
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Other Publications from the Leader to Leader Institute
Th e Organization of the Future 2: Visions, Strategies, and Insights on Managing in a New Era, Frances
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Leading for Innovation, Frances Hesselbein, Marshall Goldsmith, Iain Somerville, Editors
Leading in a Time of Change (video), Peter F. Drucker, Peter M. Senge, Frances Hesselbein
Leading in a Time of Change Viewer’s Workbook, Peter F. Drucker, Peter M. Senge, Frances Hesselbein
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Th e Organization of the Future, Frances Hesselbein, Marshall Goldsmith, Richard Beckhard, Editors
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Richard F. Schubert, Editors
Leader to Leader: Enduring Insights on Leadership from the Drucker Foundation, Frances Hesselbein,
Paul Cohen, Editors
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Excellence in Nonprofi t Leadership (video), Featuring Peter F. Drucker, Max De Pree, Frances Hesselbein,
Michele Hunt; Moderated by Richard F. Schubert
Excellence in Nonprofi t Leadership Workbook and Facilitator’s Guide, Peter F. Drucker Foundation for
Nonprofi t Management
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Lessons in Leadership Workbook and Facilitator’s Guide, Peter F. Drucker
Th e Leader of the Future, Frances Hesselbein, Marshall Goldsmith, Richard Beckhard, Editors
Question 1: What Is Our Mission? v
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Contents
Foreword by Frances Hesselbein ix
About Peter F. Drucker xiii
How to Use This Workbook xv
Self-Assessment: The First Action Requirement of Leadership 1
Question 1: What Is Our Mission? 5
Worksheet 1.1: What Is Our Current Mission? 10
Worksheet 1.2: Does Our Mission Need
to Be Revisited? 12
Worksheet 1.3: What Are the Emerging Trends
That Will Have the Greatest Impact? 14
Worksheet 1.4: What Are Our Opportunities? 22
Question 2: Who Is Our Customer? 27
Worksheet 2.1: Who Are Our Primary and
Supporting Customers? 32
Worksheet 2.2: How Will Our Customers Change? 34
Worksheet 2.3: Are We Serving the Right Customers? 38
Question 3: What Does the Customer Value? 41
Worksheet 3.1: What Do Our Customers Value? 46
Worksheet 3.2: What Knowledge Do We Need
to Gain from Our Customers? 52
Worksheet 3.3: How Will We Gather Information? 58
Question 4: What Are Our Results? 61
Worksheet 4.1: How Do We Defi ne Results? 68
Worksheet 4.2: How Do We Measure Results? 70
Worksheet 4.3: How Can We Improve
Our Performance? 72
Contents vii
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viii Contents
Question 5: What Is Our Plan? 77
Worksheet 5.1: What Is Our Mission? 84
Worksheet 5.2: What Are Our Goals? 86
Worksheet 5.3: What Is Our Plan to Achieve Results
for the Organization? 88
Worksheet 5.4: How Will We Communicate Our
Mission, Plan, and Results? 92
Afterword 95
Glossary of Terms 99
Notes 101
About Frances Hesselbein 103
Acknowledgments 105
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