The Enthusiastic Employee: How Companies Profit by Giving Workers What They Want PDF
Preview The Enthusiastic Employee: How Companies Profit by Giving Workers What They Want
01 FM_sirota.qxd 12/21/04 9:43 AM Page i The Enthusiastic Employee 01 FM_sirota.qxd 12/21/04 9:43 AM Page ii In the face of accelerating turbulence and change, business leaders and policy makers need new ways of thinking to sustain performance and growth. Wharton School Publishing offers a trusted source for stimulating ideas from thought leaders who provide new mental models to address changes in strategy, management, and finance. We seek out authors from diverse disciplines with a profound understanding of change and its implications. We offer books and tools that help executives respond to the challenge of change. Every book and management tool we publish meets quality standards set by The Wharton School of the University of Pennsylvania. Each title is reviewed by the Wharton School Publishing Editorial Board before being given Wharton’s seal of approval. This ensures that Wharton publications are timely, relevant, important, conceptually sound or empirically based, and implementable. To fit our readers’ learning preferences, Wharton publications are available in multiple formats, including books, audio, and electronic. To find out more about our books and management tools, visit us at whartonsp.com and Wharton’s executive education site, exceed.wharton.upenn.edu. 01 FM_sirota.qxd 12/21/04 9:43 AM Page iii The Enthusiastic Employee How Companies Profit by Giving Workers What They Want David Sirota Louis A. Mischkind Michael Irwin Meltzer 01 FM_sirota.qxd 12/21/04 9:43 AM Page iv Library of Congress Publication in Data:2004112244 Vice President,Editor-in-Chief:Tim Moore Executive Editor:Jim Boyd Editorial Assistant:Richard Winkler Development Editor:Russ Hall Marketing Manager:Martin Litkowski International Marketing Manager:Tim Galligan Cover Designer:Alan Clements Managing Editor:Gina Kanouse Senior Project Editor:Sarah Kearns Copy Editor:Sheri Cain Indexer:Larry Sweazy Compositor:Kim Scott Manufacturing Buyer:Dan Uhrig ©2005 by Pearson Education,Inc. Publishing as Wharton School Publishing Upper Saddle River,New Jersey 07458 Wharton School Publishing offers excellent discounts on this book when ordered in quantity for bulk purchases or special sales. For more information,please contact U.S. Corporate and Government Sales,1-800-382-3419,[email protected]. For sales outside the U.S., please contact International Sales at [email protected]. Company and product names mentioned herein are the trademarks or registered trademarks of their respective owners. All rights reserved. No part of this book may be reproduced,in any form or by any means,without permission in writing from the publisher. Printed in the United States of America First Printing ISBN 0-13-142330-4 Pearson Education LTD. Pearson Education Australia PTY,Limited. Pearson Education Singapore,Pte. Ltd. Pearson Education North Asia,Ltd. Pearson Education Canada,Ltd. Pearson Educatión de Mexico,S.A. de C.V. Pearson Education—Japan Pearson Education Malaysia,Pte. Ltd. 01 FM_sirota.qxd 12/21/04 9:43 AM Page v WHARTON SCHOOL PUBLISHING C. K. Prahalad THE FORTUNE AT THE BOTTOM OF THE PYRAMID Eradicating Poverty Through Profits Yoram (Jerry) Wind, Colin Crook, with Robert Gunther THE POWER OF IMPOSSIBLE THINKING Transform the Business of Your Life and the Life of Your Business Scott A. Shane FINDING FERTILE GROUND Identifying Extraordinary Opportunities for New Ventures Bernard Baumohl THE SECRETS OF ECONOMIC INDICATORS Hidden Clues to Future Economic Trends and Investment Opportunities Sayan Chatterjee FAILSAFE STRATEGIES Profit and Grow from Risks that Others Avoid Robert Mittelstaedt WILL YOUR NEXT MISTAKE BE FATAL? Avoiding the Chain of Mistakes That Can Destroy Your Organization Mukul Pandya, Robbie Shell, Susan Warner, Sandeep Junnarkar, and Jeffrey Brown NIGHTLY BUSINESS REPORT PRESENTS LASTING LEADERSHIP What You Can Learn from the Top 25 Business People of our Times Oded Shenkar THE CHINESE CENTURY The Rising Chinese Economy and Its Impact on the Global Economy, the Balance of Power, and Your Job Lawrence G. Hrebiniak MAKING STRATEGY WORK Leading Effective Execution and Change 01 FM_sirota.qxd 12/21/04 9:43 AM Page vi WHARTON SCHOOL PUBLISHING Editorial Board The Editorial Board of Wharton School Publishing is comprised of the following members from the senior faculty of the Wharton School. The Editorial Board ensures all manuscripts and materials meet Wharton’s standard by addressing important topics with ideas and insights that are • Relevant • Empirically based • Timely • Conceptually sound • Implementable in real decision settings ! Dr. David C. Schmittlein ! Dr. Ian C. MacMillan Ira A. Lipman Professor Fred R. Sullivan Professor Professor of Management Professor of Marketing Director, Sol C. Snider Entrepreneurial Deputy Dean, The Wharton School Research Center Chair of the Editorial Board ! Dr. Andrew Metrick ! Dr. Yoram (Jerry) Wind Associate Professor of Finance The Lauder Professor, Professor of Marketing ! Dr. Olivia S. Mitchell Director, The Wharton Fellows International Foundation of Employee Benefit Director, SEI Center for Advanced Studies in Plans Professor Management Professor of Insurance and Risk Management and Business and Public Policy Wharton Editor, Wharton School Publishing Executive Director, Pension Research Council ! Dr. Franklin Allen Director, Boettner Center for Pensions and Retirement Research Nippon Life Professor of Finance Professor of Economics ! Dr. David J. Reibstein Co-Director, Financial Institutions Center William Stewart Woodside Professor Professor of Marketing ! Dr. Peter Cappelli ! Kenneth L. Shropshire George W. Taylor Professor of Management David W. Hauck Professor Director, Center for Human Resources Professor of Legal Studies ! Dr. Thomas Donaldson ! Dr. Harbir Singh Mark O. Winkelman Professor Edward H. Bowman Professor of Management ! Dr. Richard J. Herring Co-Director, Mack Center for Technological Innovation Jacob Safra Professor of International Banking Professor of Finance ! Dr. Michael Useem Co-Director, Financial Institutions Center The William and Jacalyn Egan Professor Professor of Management ! Dr. John C. Hershey Director, Center for Leadership and Change Management Daniel H. Silberberg Professor Professor of Operations and Information Ex-Officio Members Management ! Barbara Gydé ! Dr. Paul R. Kleindorfer Managing Director, Wharton School Publishing Anheuser-Busch Professor of Management Director of Advertising Strategy, The Wharton School Science Professor of Decision Sciences, Economics, ! Timothy C. Moore and Business and Public Policy Vice President, Editor-in-Chief Co-Director, Risk Management and Decision Wharton School Publishing and Financial Times Processes Center Prentice Hall 01 FM_sirota.qxd 12/21/04 9:43 AM Page vii This work is dedicated to our families: Our wives: Barbara, Carol, and Janet. And our children: Rima and Abigail, Samson and Eden, Rachel and Daniel. Our enthusiasm at its source. 01 FM_sirota.qxd 12/21/04 9:43 AM Page viii 01 FM_sirota.qxd 12/21/04 9:43 AM Page ix Contents Acknowledgments xiii About the Authors xvii Introduction xxi Part I:Worker Motivation, Morale, and Performance 1 Chapter 1: What Workers Want—The Big Picture 3 Blame It on the Young 4 What People Actually Say About Work 7 Three Factors 9 The Evidence 20 How the Three Factors Work in Combination 26 Individual Differences 28 Chapter 2: Employee Enthusiasm and Business Success 33 Making the Connection 33 Tell Us in Your Own Words 35 A Few Leading Organizations 39 Enthusiasm and Business Performance 44 Building the People Performance Model 47
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