Table Of Content

Cherniss.FM1 4/23/01 3:59 PM Page i Cherniss.FM1 4/23/01 3:59 PM Page ii Cherniss.FM1 4/23/01 3:59 PM Page iii THE EMOTIONALLY INTELLIGENT WORKPLACE Cherniss.FM1 4/23/01 3:59 PM Page iv A volume in the series Advances in Emotional Intelligence: Research and Practice, edited by Cary Cherniss, Richard E. Boyatzis, and Maurice Elias Cherniss.FM1 4/23/01 3:59 PM Page v THE EMOTIONALLY INTELLIGENT WORKPLACE How to Select for, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations Cary Cherniss Daniel Goleman Editors Foreword by Warren Bennis Cherniss.FM1 4/23/01 3:59 PM Page vi Published by Copyright © 2001 by Cary Cherniss and Daniel Goleman. Jossey-Bass is a registered trademark of John Wiley & Sons,Inc. No part of this publication may be reproduced,stored in a retrieval system,or transmitted in any form or by any means,electronic,mechanical,photocopying,recording,scanning,or otherwise,except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act,without either the prior written permission of the Publisher or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center,222 Rosewood Drive,Danvers,MA 01923,(978) 750-8400, fax (978) 750-4744.Requests to the Publisher for permission should be addressed to the Permissions Department,John Wiley & Sons,Inc.,605 Third Avenue,New York,NY 10158-0012,(212) 850-6011, fax (212) 850-6008,e-mail:[email protected]. Jossey-Bass books and products are available through most bookstores.To contact Jossey-Bass directly,call (888) 378-2537,fax to (800) 605-2665,or visit our website at www.josseybass.com. Substantial discounts on bulk quantities of Jossey-Bass books are available to corporations, professional associations,and other organizations.For details and discount information,contact the special sales department at Jossey-Bass. We at Jossey-Bass strive to use the most environmentally sensitive paper stocks available to us. Our publications are printed on acid-free recycled stock whenever possible,and our paper always meets or exceeds minimum GPO and EPA requirements. Library of Congress Cataloging-in-Publication Data The emotionally intelligent workplace :how to select for, measure,and improve emotional intelligence in individuals, groups,and organizations / by Cary Cherniss, Daniel Goleman, editors.—1st ed. p.cm.—(The Jossey-Bass business & management series) Includes bibliographical references and index. ISBN 0-7879-5690-2 (alk.paper) 1.Emotional intelligence.2.Emotional intelligence tests. 3.Work—Psychological aspects.4.Success in business. I. Cherniss,Cary.II.Goleman,Daniel.III.Series. BF576 .E467 2001 658.3—dc21 2001000675 FIRSTEDITION HB Printing 10 9 8 7 6 5 4 3 2 1 Cherniss.FM1 4/23/01 3:59 PM Page vii THE JOSSEY-BASS BUSINESS & MANAGEMENT SERIES Cherniss.FM1 4/23/01 3:59 PM Page viii CONTENTS Tables, Figures, & Exhibits xi Foreword xv Warren Bennis Preface xix The Contributors xxvii PART ONE: DEFINING AND ASSESSING EMOTIONAL INTELLIGENCE 1 1 Emotional Intelligence and Organizational Effectiveness 3 Cary Cherniss 2 Emotional Intelligence: Issues in Paradigm Building 13 Daniel Goleman 3 An EI-Based Theory of Performance 27 Daniel Goleman 4 The Economic Value of Emotional Intelligence Competencies and EIC-Based HR Programs 45 Lyle M. Spencer ix