The Communicator

2006·4.5 MB·English

DwightChenette'87
CEO,Health Care Districtand
Healthy Palm Beaches, Inc.
H^lthcare
ExI^jAjve
BusindS?^
VUbtRloocI
Mates the Best Medicine
(L-R)Al Plante EE '86/ r
aodJtistinWilderE£.'i
Share the Dream
"We're at a critical point in this country where we need to invest in science and engineering.
When considering where my charitable giving would be the most valuable to this cause,
thought ofWestern New England College, a place that played such an important part in
I
my life. I have always supported theAnnual Fund, but by making larger gifts to establish
and build the Class of 1986 Endowed Scholarship, will be able to help motivated students
I
become tomorrow's engineers. I encourage other alumni to contribute to the Class of 1986
Endowed Scholarship Fund."
Al Plante EE '86/MSEE '90
President, Practical Firmware Services
When you support the
Western New England College
Annual Fund, you make the
dream of a private college
education a reality. Share the
dream. Give back to where
your future began. Visit
www.wnec.edu/giving.
Contents
Summer 2006
10 Christian Marques '82: Merging Finance with Fashion
Read howhigh finance and high fashion are all in a day'sworkforChristian
Marques, executivevice president and CFG at the Escada Group.
12 Donors Making a Difference
The Clarke Family leaves a lastinglegacyfor the DAmour Library
while Mike Serafino '77 champions the Annual Fund.
14 Managing Your Career Can Be a Full-timeJob
Darren Romano '86 discusses howtoday's volatile global business
environmenthas made career management a career in itself
4
15 New Academic Programs Prepare Students
COVERSTORY
for Success
New majors andprogramswillprepare students fora variety
Why Good Business
ofsuccessful careers in the 21st century.
Makes the Best Medicine
17 Commencement 2006
As top healthcare executives ADayofCelebration! Viewphotos here and online.
Dwight Chenette '87 (on the 18 From the Campus to This Chair
cover), Maryanne Volkringer The Communicatorchronicles one graduate'sjourneyfrom the
Western NewEngland College campus to the executive office.
'88/G'91 (above), and Alan
Fabian '89 are using their busi- 22 Dean Stanley Kowalski Springfield's
Jr.:
ness degrees to make a posi- Visionary Business Partner
tive impact on the health and The College and the business communitysalute the longest
servingdean ofa NewEnglandbusiness school.
wellness ofthousands of
24 Alternative Spring Break: The Week
patients in their communities.
That Transforms Lives
Students trade aweekofsun andfun foran opportunityto step
Campus and outside oftheirworld, help others, and learn about themselves.
Community
26 Law and Business Partnership Helps Make the
American Dream a Reality
2 President's Message
DidyouknowthatSpringfield,MA,hasbeen rankedthirdoutof394
3 Letters to the Editor U.S. cities forpromotingentrepreneurship? Learnhowthe newLawand
9 Student Spotlight Business CenterforAdvancingEntrepreneurshipis makingthedreams
ofentrepreneursareality.
20 Campus Update
28 Sports Update
30 Alumni News
32 Class Notes
41 From the Archives
ALUMNIASSOCIATION The mission oftheAlumniAssociation ofWestern New England College isto communicatewith and bring
MISSION STATEMENT value tothe alumni body and to support activelyand financiallythe goals ofthe College as detailed in its
Mission Statement.
PRESIDENT'S MESSAGE
DEARALUMNIAND FRIENDS:
WESTERN NEW ENGLAND COLLEGE HAS BEEN ANACTIVE
participant in the life and historyofthe greater Springfield com-
munity since our establishment in 1919. The College's veryMission
Statementclearlyhighlights asoneofourdefiningcharacteristics theCollege's
commitmenttoforgingbondswithentitiesaroundus: "TheCollege ischaracter-
izedbya s\Tiergythat results internallyfrom thecollaboration ofitsprograms
inArtsandSciences, Business, Engineering, and Lawandexternallyfromthe
importantstrategicpartnershipsandalliances forgedwith thelocaland regional
business, educational, andciviccommunity."
—
Whileoiu"graduates therewereapproximately1,200studentswhoearned
undergraduate,graduate,andJ.D.degreesthisyear—gowellbeyondthegreater
Springfieldareaaftergraduation,mosthavebenefitedinthecourseoftheirstudies
fromthemanyalliancescreatedwithourpartners.Internshipsandotherexperiential
opportunitiesprovidedstudentsthroughourinnovativeLearningBeyondtheClass-
roomprogramareprimeexamplesofthegoodresultsthatcomefrompartnering.
Businessesofallsizeshavemoreandmorefrequentlyoverthelastdecadecreat-
edimaginativepartnershipstogaingreatercompetitiveadvantage,andsotoohas
Western NewEnglandCollege. Onesuchrecentinitiativeaffordssignificanteduca-
tionalbenefittoourstudentswhilefosteringtheeconomicdevelopmentofourvery
While your education here has region:TheWesternNewEnglandCollegeLawandBusinessCenterforAdvancing
Entrepreneurshiphascreatedahighlyinnovativemeansofbringingtogetherlaw
not given you all the answers to andbusinessstudentsandfacultyandlocalentrepreneursstartingnewbusinesses
all the questions and dilemmas you sothattheycanassessandresolvebusinessandlegalmattersthateiriseasthe
businessventureisbeinglaunched.
will struggle with, it has, I believe, Theregion'sbusinessesaswellaseducationalandcivicorganizationshavecon-
helped you understand how to tinuedtoembraceoureffortstocreateallianceswiththem.TheCollegehasestab-
search for answers and solutions, lished,forexample,ajointadmissionsagreementbetweenthearea'scommunity
colleges,therebymotivatingstudentstoseekthebaccalaureatedegreefromour
how to construct these with logic privatecollegeafterattendingthepublic,two-yearinstitution.Wehavealsofurther
and precision, and how to face life's enhancedourcorporatepartnershipwithMassMutualFinancialGroup.Students
whocometocampuseachyearfortheMassMutual/WesternNewEnglandCollege
issues with intelligence, conviction,
AcademicAchieversConferencearenoweligiblefornewly-establishedscholarships
and compassion." totheCollege.Manyofthesetalentedandhardworkingstudentscouldneverafford
tostudyattheCollegewithoutscholarshipsprovidedjointlybyMassMutualand
—PRESIDENTANTHONY S. CAPRIO bytheCollege.
UNDERGRADUATE COMMENCEMENTADDRESS In thisissueofTheCommunicator,youwill readaboutalumni,faculty,andstaff
MAY 20, 2006 whohaveafirmunderstandingoftheworthandvaluederivedfrommeaningful
partnerships.TheCollegehelpsteachallthoseinvolvedwithithowtobuildand
nurturesuchpartnerships;thesealliancesbenefitexponentiallyallthosewhoare
touchedbythem.
I knowthatyouareproudtoseeourCollege—yourCollege—incorporateso
manyfineprinciplesintoitscurriculum,therebyblendingtheoryandpracticeand,
atthesametime,creatingtiesthatbondusandthevaluablebusiness,educational,
civic,andcharitableentitiesthataboundinthecommunity.Ourpartnershipswith
themarefullymutuallybeneficial.
Sincerely,
AnthonyS.Caprio
President
2 Communicator Summer 2006
Letters to the Editor
On March 31, 2006,the College communitywas
saddened bythe lossof Professorof Mathematics
Alan Gorfin. News ofhis passing promptedthese letters
to membersofthe Mathematics Department:
I'msureAlanwill begreatlymissedbytheMath
DepartmentandtheCollegeasawhole.Throughout
allofmyyearsattheCollege,Ialways hadsome
contactwith him.Myfreshmanyearhewasmylogic
teacher,whichgotmyball rolling inthemathprogram.
I gradedforhimforalmosteverysemestermylast GermaineMarieLang
threeyearsattheCollegein logic,calculus,andeven Friendsand colleagues Dr. Dennis Luciano, Dr. Alan
Gorfin, and Dr. Richard Pelosi atAl'sson'swedding MaryMazzaferro
linearalgebra. lastsummer.
SPORTSUPDATEEDITOR
Imhyadsetnhieorhyoenaorr. ofhavinghimasa professoragain I havealwayssaid howAlanhasgotto bethefairest
person I know.Healwaysletyou knowhisthoughts CAMPUSUPDATEEDITOR
Needlesstosay,wewere inconstantcontact.Hewas onsomething butwasalwaysopentootheropinions. DavidStawasz
alsomyadvisorformyMath Modeling projectasa I lovedtotalkwith himaboutpolitics,the DailyShow, WRITERS
sbaelnli,oro.fMwhyipcrhojPercot,fensostorsuGroprrfiisninwglays,faofcauns.eIdkonnowbahsee- dPraeystiodegnotuBpusstha,irestca.nIdusfienddtAolalnooiknfhoirswoafrfdicaeftaenrdaclhoantg LPaatrrsicAisabGorasgennon
wouldalwaysumpiregamesinthespringandsum- withhimaboutonethingoranother.Hehassomuch MGearrmyaMianzezaMfaerrireoLang
mer.Ithinkhemayhaveumpiredsomeofmygames respectfromeveryonewhowasblessedtohave BrendanPayne
when Iwasplaying in high school. His losswillsurely known him. DebraWhittemore
biteismiaslsweadysinditfhfeicullotcatlobfainsdebqaulallictoymummupniirteysbliekceaAulsaen. His passing leaves such a hole In ourlives. CDReEbAoTrIVaEhDCIhRaEpCpTeOlRl
Agreatlighthas gone outforus.
Alex Lapointe '04
Easthampton,MA Dr.Ann Kizanis JaniceMacKenzie,
ProfessorofMathematics and Associate Dean MacKenzieDesign
School ofArtsand Sciences PRINCIPALPHOTOGRAPHER
PaulSchnaittacher
Send your lettersto: Mary Mazzaferro, DirectorofCopywriting Services,Western New England College, BrendanPayne
1215Wilbraham Road, Springfield, MA01119-2684 oremail: [email protected].
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Summer 2006 Communicator
HEY HAVE NEVER DONNED A SURGICAL MASK, STUDIED GRAY'S ANATOMY,
OR TAKEN THE HIPPOCRATIC OATH, YET FOR DWIGHT CHENETTE '87,
MARYANNE VOLKRINGER '88/G'91, AND ALAN FABIAN '89, IT WAS A
DEGREE IN BUSINESS FROM WESTERN NEW ENGLAND COLLEGE THAT PREPARED
THEM TO MAKE A POSITIVE IMPACT ON THE HEALTH AND WELLNESS OF
THOUSANDS OF PATIENTS IN THEIR COMMUNITIES.
4 Communicator Summer 2006
FOCUS ON HEALTHCARE EXECUTIVES
BY MARY MAZZAFERRO
WHY GOOD
BUSINESS
MAKES
THE
Best Medicine
Dwight Chenette '87
FINDING A HEALTHY BALANCE
FROM THE WEALTHY BEACH RESIDENTS of Palm
Beach to theworkingpoorwho subsist in the rural com-
munitiesoftheEverglades,PalmBeachCounty,Floridais
a studyin extremes.
As CEO of the Health Care District and Healthy Palm
Beaches,Inc.,DwightChenetteiscontinuallychallengedtopro-
vide a wide range of healthcare services to residents of the
region.TheHealth CareDistrictencompassesanHMO,trauma
system, nursing home, hospital, school-based health clinics,
pharmacies, andprograms forthe uninsured. Itis aquasi-state
organization, created in 1988 by a state statute allowing Palm
Beachresidentstotaxtheirpropertytoprovidehealthcareserv-
ices to the disadvantaged. Calling it a highly unusual model,
Dwight says the system is today "a diverse $230 million opera-
tion.About$115millioncomesfromthelocaltaxpayer—justover50percentofrevenues.
Thebalancecomes fromavarietyofsources:privateinsurance.Medicaid,Medicare, and
contractswiththestate."
Asoutherntransplant,DwightisthethirdmemberofhisfamilytoattendWesternNew
EnglandCollege,followinginthefootstepsofhisbrother,Brian'85,andsister,Debbie'84.
Hejokesthatthemostsurprisingthingabouthisprofessionalsuccessisthatfactthat"my
parentsdidn'texpectmetomakeitpastthefirstsemesteratcollege."Butthefaculty,par-
ticularlyProfessorsC.Y.andClaraLim,encouragedhimtopersevere.AfterreceivingaB.S.
in Computer Information Systems, Dwightearnedan MBA from Rensselaer Polytechnic
Institute and a graduate certificate in Health Pohcy from Johns Hopkins University
BloombergSchoolofPubUcHealthwhereheisnowcompletinghisMPH.
Summer 2006 Communicator
The once reluctant student did two internships
with St. PaulTravelers, andwas hired intothe compa-
ny's management development program. Much ofhis
workfocused on applyingtechnologytotheinsurance
side ofhealthcare and administeringinsurance opera-
tions.Thatexpertiseledtomanagementopportunities
withJohnAlden InsuranceandCitigroup.
Dwight joined the Health Care District in 1994, a
time ofgreat transition and financial difficulty, which
hesawas a challenge. "The Health Care District expe-
riencedlargefinancialproblems intheearly1990s. My
expertise in health insurance assisted the District to
implementinsurancesystemsandcontrolsthathelped
theorganizationrecover."
His knowledge of systems and insurance was
HMO
instrumental in the establishment ofan ser\ing
Medicaid, SCHIP, and otherhealth coverageprograms
forlowerincomepopulations.
Another point of pride for Dwight is the recent
completion ofan aeromedical and emergency opera-
tions facilit}' to store and maintain the District's hvo
TraumaHawkhehcopters.
"Technology threads through everything that we do
business, within medicine, within science. Technology
just a tremendous foundation for anyone."
WEATHERING THE STORM The hospital was acquired by the District on the
The opening ofthe aeromedical faciliU' was delayed brink of closure in a for-profit hospital system. Just
duetodamagebyHurricanesJean and Francis. But it whenthebusinessvolumeandthephysicalplantwere
was Hurricane Wilma that hindered the District's showingsignsofimprovement,HurricaneWilmablew
abilit)'to deliverhealthcare serviceatGlades General through with severe damageto the campus,leavingit
—
Hospital oneofthemostambitiousprojectsDwight to operate without Avater. power or sanitary facilities.
has tackledto date. Afterassessingthe damage, the District committedto
Glades General Hospital was acquired in 2004. "It replace Glades General Hospitalwith a contemporary
operates in a very, verydifficult region ofPalm Beach regional medical center at a cost of$52 million. Says
Coimt}'. WTien you think of Palm Beach Count}' you Dwight,"Oiu'\isionistocreateaprogressi\'e,centrally
think of the towering palm trees, the intercoastal located campus with facilities and technologies that
waterway, and the homes on Palm Beach. And that are appropriatefortoday's medicalcare."
does exist, but ifyou go 50 mUes west there's a small Whilethefacilitywilltakemorethanthreeyearsto
communitywhich is made up offour different cities: complete,Dwighttakesprideinhelpingtoshapesuch
CanalPoint.Pahokee.BelleGlade,andSouthBay.From alarge undertaking. He savs, "Itsthe diversityandthe
thecoastyoutravelacross40 milesofsugarcanefields challengingprojects that keep myjob interesting. In a
where you don't have anythingexcept for agricultural lot of jobs you have peaks and valleys. Here, it's all
farms. At the other end. you emerge into an isolated, peaks,andnotalot ofvalleys."
rural community' with about 35,000 residents. Within
thispopulation two thirds ofthe residents live at very
low'incomesandonethirdbelowpovert};"saysDwight.
6 Communicator Summer 2006
1
Maryanne Volkringer '88/G'91
YOU CAN'T ALWAYS GET
WHAT YOU
WANT...
TAKING COMMUNITY NEEDS TO HEART
Waterbury Hospital, a 357-bed nonprofit facility, is part of the
Greater Waterbury Health Network, which also operates several
subsidiaries, ranging from a behavioral health center to a sleep
HEAR
apnealab. Forgingnewalliances is a keypart ofMaryanne'sjob.
'Asthereimbursementlevelscontinuetoshrinkandasthecost
andtheneedfortechnologycontinuetogrow,youneedtofinddif-
CENTEF ferent ways to notonlybenefitthe community, but to tryto drive
enough profit into your organization to keep up with what is
alwayschanging,"shesays.
Greater Waterbur InJuly2005,WaterburyHospitallaunchedoneofits mostsuc-
of
cessful joint ventures: a joint cardiac services program with St.
Mary's Hospital. While separately neither hospital could afford to
launch local programs, together, and in partnership with UConn
HealthCenter,theyareabletodramaticallyimprovethequalityof
!0 careforthe379,823peoplelivingingreaterWaterbury.
According to Maryanne, the joint venture between a tertiary
ONE DAY IN 1985 AS SOPHOMORE MARYANNE (MUIR) andcommunityhospital"causedafundamentalshiftinhealthcare
Volkringer sat in her Consumer Behavior class, then policyinConnecticut."Priortotheventureshesays,"Theonlyhos-
InstructorofManagementDrJulie Sicilianowalked in with pitals that provided open heart surgery and angioplastywere the
aboomboxandplaceditcenterstage.Shehit"play"andsoonthe tertiary hospitals clustered in the Hartford, New Haven, and
class was singing along to the chorus ofthe Rolling Stones' "You Bridgeportareas. People from otherareas in the statehadtotrav-
Can'tAlwaysGetWhatYouWant,"thenconsideredarockrelic.The eltoreceivetheseservices.Inthecaseofheartattackthestandard
—
lessonoftheday makethemostwithwhatyouhavetoworkwith. of care was increasingly pointing to getting an angioplasty per-
formed as soon as possible because heart muscle damage
...BUT IF YOU TRY SOMETIMES YOU FIND increasedasyouwentalong,"saysMaryanne.WTiileotherpropos-
YOU GET WHAT YOU NEED. als had been tabled before, armed with new clinical data recom-
Fast-forward 21 years. Ironically, the Stones are again one ofthe mending early treatment with angioplasty, Waterbury Hospital
hottest tickets in town, but not surprising to her former profes- assignedMaryannetoleadthestrategicplanningtodevelopacar-
sors,MaryanneVolkringerisnowthechiefbusinessdevelopment diacprogram.
and corporate planning officer at Connecticut's Waterbury Callingtheventure"agreatstrideforthecommunit)',"shefinds
Hospital. While the times may have changed, the song remains satisfactioninknowingthatbothhospitalscannowprovideiden-
the same for Maryanne. Professor Siciliano's demonstration of ticalservices.
therealitiesofconsumerbehaviorhascontinuedtoringtrue."As For Maryanne, the Cardiac Program "affirms how even as a
Isithereinmyofficetodaytryingtomakethefinancialsworkfor businessprofessionalyou can make a critical differencebyapply-
a newbusiness venture becausewe are often fiscallychallenged, ingyourparticularskillstoateameffort.Certainlytherewasavery
Ikeepthinking'alright,Ican'tgetwhatIwant,butIcantrytoget large number ofclinical professionals involved, but being able to
what the patients need us to have.' It's been over 20years, but it saythat even though mydegrees are in businessvs. clinical areas,
still runs through myhead all thetime." alotofgreatthingscanhappenwhen folkscometogethereven if
A skilled business strategist, Maryanne spent eight years at theyhavediversebackgrounds."
UTC's Hamilton Sundstrand before deciding a career in a service- It's an affirmation that hits close to home. "Recently, I noticed
oriented field would be more fulfilling. Her education at Western an ambulance at the home ofa neighbor who has heart issues. I
NewEnglandCollege,wheresheearnedbothbachelor'sandmaster's said to myhusband, Nick, 'you knowifI had stayed in the corpo-
degreesandmetherhusbandNickVolkringer'87,coupledwithher rateworldIwouldn'thavebeenabletosaythataprojectIplanned
corporateexperiencehaveledhertoretainabusinessperspectivein isnowgoingtohelpaneighboracrossthestreet.'It'strulyadiffer-
anenvironmentshecalls,"theregion'shealthcaresafetynet." enttypeoffulfillment."
Summer 2006 Communicator
Alan Fabian '89
STEPPING UP TO THE PLATE
THIS APRIL, ALAN FABIAN WAS PROMOTED TO CEO OF Man, then chiefoperating officer for Southwest, and his man-
DauteriveHospitalofNewIberia,LA.Mostrecentlyheserved agers snapped into action. "We were able to secure access to 15
as COO ofSouthwest Medical Center in Lafayette, LA. Both helicopters. Over the next two days, wewere able to get the criti-
hospitalsaresubsidiariesofHospitalCorporationofAmerica. callyillpatientsoutofNewOrleans. OnWednesday,werented20
A 2002 inductee into the Downes Athletic Hall ofFame, Alan buses.WesentthebusestoNewOrleansAirporttotransportfam-
feelsthelessonslearnedbothintheclassroomsandontheathletic ily members, employees, and doctors to our facLlit}^ In all, over
fieldsofWesternNewEnglandCollegepreparedhimtostepupinto 1,000peoplewererescued.
leadershiproles. "Webroughtthemtoourhospital,setupdecontamination,gave
"I'm a huge proponent of college athletics. The education I themtetanusshotsandantibiotics,clothes,airmattresses,andper-
received playing baseball at Western New England College sonal products. We bought more flip flops thanyou can imagine."
strengthened mv abilityto communicate not onlywith my team- AlanandhiscolleaguesatSouthwestthen setupthreeshelters.
mates, but also in otherparts ofmylife. WTien it comes to team- Two days after the hurricane, there had been no word from a
work, leadership, and camaraderie, sportsbuild skills that can be psychiatric hospital in New Orleans. Alan recalls, "Myboss came
asimportant astheactualcoDegeeducation. tomeat7:00a.m.andsaidTneedyoutogetonthathelicopterand
"OneofmymentorsthroughoutmycollegeyearswasPatflicci, flyinto NewOrleans andfigure out what's goingon, and the easi-
the baseball coach. Pat had experience far beyond the College in estwayout byland.' Wewent to Calhoune St. in downtown New
Di\ision I programs, the Ohonpic Baseball team, and even far Orleans and set down on the golfcourse. The management staff
beyondthat. Hereallyassistedme in gettingtowhereIwantedto was reallyhappyto seeus.Theyhadn'tseen anyone in acoupleof
beintheclassroombecauseatthetimeIwasmorefocusedonthe days.Theyhad28patientsinlockdownandtheywererapidlyrun-
baseballfield. ning out ofmedications, food, and water. We were able to figure
"WTiatWesternNewEnglandCollegedidforme,"saysAlan,"was out a wayinto the hospital from dry land and to get them to the
toput meintoanenvironmentthatgaveamealotofgoodskillsin Acadianaarea."
terms ofComputer Information Svstems and the business knowl- Once again, the former Golden Bear points to athletics for
—
edgethatcamealongwithit.Thatbroughtmeintothemedicalfield. teaching grace under pressure. "It was teamwork no question
—
Theleadership skills gave me the opportunityto move up through about it thatenabledus to sit down at a time ofcrisis andthink
the ranks from programming to installation, and now I'm in the through such abigproblem.
actualmanagementofahospital." "FromtheCEOtothehousekeepingstafftothefoodandnutri-
Last fall, Alan's leadership skills were put to the test by tion staff, I'veneverseenanorganizationcometogethersoweM.
Hurricane Katrina. Wliile Southwest Hospital was not in the "It was an experience I hope I never go through again, but an
directpath ofthe storm, its staffplayed akeyrole in supporting experience that really changed a lot of people's lives who were
otherfacilities in NewOrleans. involvedintherescueoperations."
"We have three sister hospitals in New Orleans, the largest AsthenexthurricaneseasoncommencesalongtheGulfCoast,
beingTulane. WTien theycame out okay right after the storm we DauteriveHospitalcan take comfortinknowingitsnewCEOwas
thought'NewOrleans reallydodgedabullet,'"recalls .AJan. amongthosestrongleaders.
Thenthewaterbegantorise.
8 Communicator Summer 2006