Jonathan Harford is overworked. In his role as head butler for Regency London's most glittering establishment, the Grand Hotel, he has almost no time to himself apart from two days a year. Two days a year when the Countess of Wrexham visits the Grand, and they both indulge in behaviour impossible during their daily lives - where he can be truly free, even if his feelings for Lady Wrexham are slowly but surely growing every time she visits.
Imagining a rapport beyond the walls of the Grand's most expensive bedroom is all but impossible. Lady Wrexham is a wealthy countess, while he is no-one at all. But the visit this year unfolds so differently from other years that Jonathan can't help but dream. Lady Wrexham is taken ill. So ill that he has to take care of her. And there's something she's concealing, some secret that he has no business prying into... but if revealed, could profoundly alter the course of Jonathan's life.