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The Business Process Management Guide: Practical Methodology and Guidelines to Successful BPM Implementation and improvement PDF

321 Pages·2009·6.41 MB·English
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The Business Process Management Guide: Practical Methodology and Guidelines to Successful BPM Implementation and Improvement Notice of Rights: Copyright © The Art Of Service. All rights reserved. No part of this book may be reproduced or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Notice of Liability: The information in this book is distributed on an “As Is” basis without warranty. While every precaution has been taken in the preparation of the book, neither the author nor the publisher shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in this book or by the products described in it. Trademarks: Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. 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Also from Emereo Publishing and The Art of Service: ITIL V3 Foundation Complete Certification Kit: 2009 Edition Study Guide Book and Online Course 2009 Edition ITIL V3 Foundation Certification exam prep guide, including refreshed study guide, online eLearning program, new examples, instructions, and cautionary advice. BUSINESS PROCESS MANAGEMENT TABLE OF CONTENTS INTRODUCTION ROADMAP ..................................................................................... 7 INTRODUCTION – BUSINESS PROCESS MANAGEMENT ................................... 13 BPM AND WORKFLOW SOFTWARE ..................................................................... 47 AVOIDING DISASTER - YOUR FIRST BPM PORJECT .......................................... 57 VALUE AND BENEFITS – MAKE YOUR CASE FOR BPM ..................................... 73 BPM AND ROI ......................................................................................................... 95 BPM CONTINUAL IMPROVEMENT ...................................................................... 113 SIX SIMGA ............................................................................................................. 135 SUPPORTING DOCUMENTS ............................................................................... 147 MEDICARE CASE STUDY EXAMPLE ............................................................... 149 BUSINESS PROCESS MODEL – MEDICARE AUSTRALIA .............................. 153 BPM DESIGN FOR WORKFLOW AND RULE MANAGEMENT SYSTEMS ....... 155 THE BUSINESS PROCESS MODEL ................................................................. 171 BUSINESS PROCESS MODELLING OVERVIEW ............................................. 175 BUSINESS PROCESS MODELLING NOTATION (BPMN) ................................ 185 THE INTEGRATION OF KNOWLEDGE MAPPING INTO EXISTING BUSINESS PROCESSES ...................................................................................................... 191 BPM BENEFITS CHECKLIST ............................................................................. 201 PERFOM BUSINESS CONTINUITY AND DISASTER RECOVERY VIA BUSINESS MANAGEMENT AND OTHER SOFTWARE TOOLS ....................... 203 RACI METHODOLOGY AND BPM ..................................................................... 209 ALIGN ROLES AND RESPONSIBILITIES TO MAKE BPM WORK .................... 215 PROJECT TO PROGRAMS ............................................................................... 221 BPM ARCHITECTURE CONSIDERATIONS ...................................................... 231 EXAMPLE: COMMON BUSINESS OBJECTIVES .............................................. 235 KPI’S ................................................................................................................... 237 BUSINESS PROCESS MANAGEMENT – HOW TO SCALE YOUR PROCESS DOCUMENTATION INITIATIVE ......................................................................... 247 SIX SIGMA FACTSHEET ................................................................................... 257 SIX SIGMA STARTER KIT DOCUMENTS ......................................................... 261 SIX SIGMA SHORT OVERVIEW ........................................................................ 277 SIX SIGMA DEFINING REQUIREMENTS .......................................................... 285 FURTHER INFORMATION .................................................................................... 303 Page 5 BUSINESS PROCESS MANAGEMENT Page 6 BUSINESS PROCESS MANAGEMENT INTRODUCTION ROADMAP Many organizations are looking to improve their understanding with regards to aligning their business processes, and as a result are looking to implement/improve the Business Process Management process, as an overall improvement to the structure and quality of the organization. This document describes the contents of Business Process Management guide. The guide is designed to answer many of the questions that Business Process Management raises and provides you with useful guides, templates and essential, but simple assessments. There are a total of 28 documents in this guide: The below chapters: can be used to educate or be used as the basis for management presentations or when making business cases for implementation. x Introduction Business Process Management x BPM & Workflow Software x Avoiding Disaster – Your first BPM Project x Value & Benefits – Make your Case for BPM x BPM & ROI x BPM Continual Improvement These presentations provide detailed and comprehensive guides through different aspects of Business Process Management. Starting, with an introduction to the concept, and a closer look at the Governance involved with BPM, and then following your progression in the implementation of BPM, avoiding disasters and risks, how to make a good business case for BPM – using the benefits and ROI opportunities, and finally a focus on continual process improvement. Page 7 BUSINESS PROCESS MANAGEMENT 16 Supporting documents: These supporting documents and assessments will help you identify the areas within your organization that require the most activity in terms of change and improvement. They underpin concepts initially covered within the presentations, and go into lots more detail to guide you in your Business Process Management maturity. We have itemized and categorized the supporting documents into a logical order of Plan, Do Check and Act, relating to the stages of planning, implementation, or improvement, where they will be most helpful to you. You can use these documents and resources within your own organization or as a template to help you in prepare your own bespoke documentation. PLAN x BPM - The Business Process Model - An introduction to the terminology and icons used in the Business Process Model. x Business Process Modelling Overview - overview of what Business Process Modelling is all about, and where it fits in an organisation. x Business Process Modelling Notation – this document explores BMPN and explains how BPMN defines a Business Process Diagram (BPD), which is based on a flowcharting technique tailored for creating graphical models of business process operations. x Medicare Case Study – A glimpse into a large organization who has successfully implemented BPM. x BPM Benefits Checklist - A checklist that you can review for each of your processes or to get a general sense of the types of benefits you can expect from BPM – great for building a Business Case. Page 8 BUSINESS PROCESS MANAGEMENT x Example Common Business Objectives – A supporting document from the BRM & ROI presentation, looking at the common business objectives for all organizations. DO x The Integration of Knowledge Mapping into Existing Business Processes - The creation, renewal and sharing of knowledge are clearly critical to the delivery of innovative, and cost effective, products and services, this document looks at how Knowledge Management and BPM can work together, to ensure organizational objectives and success. x Business Process Management-How to Scale you’re Process Documentation Initiative – This extensive document gives a clear, step by step pathway to a successful documentation initiative – a crucial element of BPM. x RACI Methodology and BPM - A simple yet powerful methodology that focuses on the “human-side” of BPM is the RACI Methodology – used to identifying roles and responsibilities during a BPM implementation process. x BPM - Design for Workflow & Rules Management Systems – Definitions and insight into Workflow and Rules Management systems, including characteristics, design considerations and interfaces. x BPM Architecture Considerations - This document outlines three sets of key architecture considerations required for a successful configuration of an enterprise Business Process Management (BPM) implementation and deployment. These considerations are: ƒ Deployment Environments ƒ Architecture Options ƒ Hardware and Database Sizing Page 9

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