The Best Practices Enterprise: A Guide to Achieving Sustainable World-class Performance

249 Pages·2006·1.32 MB·English

by  James M. Kerr

The Best
Practices
Enterprise
TM
A Guide to Achieving
Sustainable World-Class
Performance
J. Ross Publishing; All Rights Reserved
J. Ross Publishing; All Rights Reserved
The Best
Practices
Enterprise
TM
A Guide to Achieving
Sustainable World-Class
Performance
JAMES M. KERR
J. Ross Publishing; All Rights Reserved
Copyright ©2006 by James M. Kerr
ISBN 1-932159-60-6
Printed and bound in the U.S.A. Printed on acid-free paper
10 9 8 7 6 5 4 3 2 1
Library of Congress Cataloging-in-Publication Data
Kerr, James, 1962-
The best practices enterprise : a guide to achieving sustainable world-class
performance / by James Kerr.
p. cm.
Includes index.
ISBN-13: 978-1-932159-60-8 (hardcover : alk. paper)
ISBN-10: 1-932159-60-6 (hardcover : alk. paper)
1. Benchmarking (Management) 2. Organizational effectiveness.
3. Strategic planning. 4. Industrial management. I. Title.
HD62.15.K467 2006
658.4′01--dc22 2006001839
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For Haley
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TABLE OF CONTENTS
List of Figures ....................................................................................................xi
Preface ..............................................................................................................xv
About the Author ..............................................................................................xix
Acknowledgments ............................................................................................xxi
Web Added Value™........................................................................................xxiii
Chapter 1:TheBest Practices Enterprise™—A New Vision for a New Era ......1
Imagine: Your Company, Inc. ..............................................................................2
The Best Practices Enterprise™ Philosophy ....................................................10
A Recipe for Lasting Success ..........................................................................12
Chapter 2:Best Practices Business Principles ............................................13
A New Agenda for the New Era ......................................................................13
The Business Principles ....................................................................................15
With That Said ..................................................................................................28
Chapter 3:Program-Centric Strategic Planning ........................................31
Why “More of the Same” Will Not Cut It ........................................................32
What Is Program-Centric Strategic Planning? ..................................................32
Staying Current ................................................................................................33
The Perfect Program ..........................................................................................34
Getting Started ..................................................................................................37
As an Aside ......................................................................................................42
In Closing ..........................................................................................................44
Appendix A:Sample Opportunities Identification Documents ..................47
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vii
viii The Best Practices Enterprise™
Chapter 4:Resilient IT Architecture Design ................................................59
What Is Resilient IT Architecture? ..................................................................60
The Essence of Architectures ............................................................................61
The RITA Methodology ....................................................................................64
A Six-Step Approach ........................................................................................66
In Closing ..........................................................................................................75
Appendix B:Sample Resilient IT Architecture Target ................................77
Definition Document
Chapter 5:Portfolio-Based Project Management ......................................105
The Age of Free Agency Is Upon Us ..............................................................106
Other Obstacles to Consider ..........................................................................107
The Portfolio-Based Project Management Structure ......................................109
Common Hazards ............................................................................................118
Critical Success Factors ..................................................................................119
In Closing ........................................................................................................122
Chapter 6:Uninterrupted Business Redesign ............................................123
Why Bother with Uninterrupted Business Redesign? ....................................124
The Keys to U-BPR ........................................................................................126
How to Make It Stick ......................................................................................134
In Closing ........................................................................................................136
Appendix C:Sample Value Chain Case Study ..........................................137
Chapter 7:Results-Focused Communications ............................................141
A Results-Focused Communications Program ..............................................143
Getting Results-Focused Communications Off the Ground ..........................145
Communication Vehicles ................................................................................147
A Few Pointers ................................................................................................154
In Closing ........................................................................................................156
Chapter 8:Cross-Cultural Workforce Inclusion ........................................159
Defining the Business Case for Cross-Cultural Workforce Inclusion ............161
Setting the Program in Motion ........................................................................162
Maintaining Momentum through Corporate Officer Designation ..................169
Watch for Roadblocks ....................................................................................171
Winning the Diversity Game ..........................................................................172
In Closing ........................................................................................................174
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Table of Contents ix
Chapter 9:Continuous Employee Improvement ........................................175
The Continuous Employee Improvement Continuum ....................................177
CEI Strategy Planning ....................................................................................179
Driving the CEI Program ................................................................................186
In Closing ........................................................................................................192
Postscript:Final Thoughts ............................................................................193
What Sets Best Practices Enterprises™ Apart? ............................................193
Time to Get Going ..........................................................................................195
Appendix D:Sample Continuous Employee Improvement ......................197
Project Baseline Report
Index ..............................................................................................................211
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