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180 Pages·2014·2.682 MB·English
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The Art of INVESTIGATIVE INTERVIEWING The Art of INVESTIGATIVE INTERVIEWING Third Edition INGE SEBYAN BLACK, CPP, CFE, CPOI CHARLES L. YESCHKE AMSTERDAM (cid:129) BOSTON (cid:129) HEIDELBERG (cid:129) LONDON NEW YORK (cid:129) OXFORD (cid:129) PARIS (cid:129) SAN DIEGO SAN FRANCISCO (cid:129) SINGAPORE (cid:129) SYDNEY (cid:129) TOKYO Butterworth-Heinemann is an imprint of Elsevier AcquiringEditor:BrianRomer DevelopmentEditor:KeiraBunn ProjectManager:PriyaKumaraguruparan Designer:MariaIneˆsCruz Butterworth-HeinemannisanimprintofElsevier 225WymanStreet,Waltham,MA02451,USA TheBoulevard,LangfordLane,Kidlington,OxfordOX51GBUK Firstedition1997 Secondedition2003 Copyright©2014ElsevierInc.Allrightsreserved. Nopartofthispublicationmaybereproducedortransmittedinanyformorbyanymeans, electronicormechanical,includingphotocopying,recording,oranyinformationstorageand retrievalsystem,withoutpermissioninwritingfromthepublisher.Detailsonhowtoseek permission,furtherinformationaboutthePublisher’spermissionspoliciesandour arrangementswithorganizationssuchastheCopyrightClearanceCenterandtheCopyright LicensingAgency,canbefoundatourwebsite:www.elsevier.com/permissions. Thisbookandtheindividualcontributionscontainedinitareprotectedundercopyrightby thePublisher(otherthanasmaybenotedherein) Notices Knowledgeandbestpracticeinthisfieldareconstantlychanging.Asnewresearchand experiencebroadenourunderstanding,changesinresearchmethodsorprofessionalpractices, maybecomenecessary.Practitionersandresearchersmustalwaysrelyontheirown experienceandknowledgeinevaluatingandusinganyinformationormethodsdescribed herein.Inusingsuchinformationormethodstheyshouldbemindfuloftheirownsafetyand thesafetyofothers,includingpartiesforwhomtheyhaveaprofessionalresponsibility. Tothefullestextentofthelaw,neitherthePublishernortheauthors,contributors,oreditors, assumeanyliabilityforanyinjuryand/ordamagetopersonsorpropertyasamatterof productsliability,negligenceorotherwise,orfromanyuseoroperationofanymethods, products,instructions,orideascontainedinthematerialherein. LibraryofCongressCataloging-in-PublicationData Applicationsubmitted BritishLibraryCataloguing-in-PublicationData AcataloguerecordforthisbookisavailablefromtheBritishLibrary ISBN:978-0-12-411577-4 ForinformationonallButterworth-Heinemannpublications visitourwebsiteatstore.elsevier.com ThisbookhasbeenmanufacturedusingPrintOnDemandtechnology.Eachcopyis producedtoorderandislimitedtoblackink.Theonlineversionofthisbookwillshowcolor figureswhereappropriate. DEDICATION I dedicate this book to my beloved 22-year-old daughter, Brittany Alexandra Larson, who was tragically and abruptly killed when she was thrown from her motorcycle and struck by another driver while in the process of being rescued by others, on June 6, 2012. This book is also dedicatedtoBrookeandJustin,myothertwochildren,andmygrandson,Ty. Brittany is sadly missed by everyone who knew and loved her, especially me. Brittany always believed in me and I will always remember how smart, passionate, and loving she was. Her free spirit and radiance will forever be my light. v MISSION STATEMENT My goal is to help educate interviewers, even those who only occasionally participate in interviews. I encourage you to prepare for each interview as thoughitistheinterviewofyourlife,becausemaybeitwillbe.Youmight onlyhaveonechancetotalktoyoursubject,somakeitsuccessful.Ihopeto help you learn to do that. Inge Sebyan Black vii ACKNOWLEDGMENTS IwanttothankLarryFennelly,whohasbeenmyfriendandmentorforthe past30years.Since1982wehaveservedontheASISCrimePreventionand LossCounciltogetheraswellasPresidentReagan’sTaskForceonRapeand Violent Crime.Larry, president of Litigation Consultants Inc., is an expert witness and security consultant. Retired after 35 years as sergeant with the HarvardPoliceDepartment,Larryhaswrittenover28booksonthesubject of security and crime prevention. His guidance, knowledge, and expertise have been invaluable in my growth and expertise in the corporate security industry. I also want to thank the following people: MariannaPerry,traininganddevelopmentmanagerforSecuritasSecu- rityServices,previouslydirectoroftheNationalCrimePreventionInsti- tute and the Kentucky State Police John O’Rourke, CPP, security consultant, previously with the New Jersey State Police JoeDitsch,AttorneywithFowlerLawFirminMinneapolis,Minnesota, who provided insight on the ethics chapter RaymondAndersson,whoprovidedtheAustralasianCodeofConduct, endorsed in the spring of 2013, by theAustralasian Council of Security Professionals Louis A. Tyska, CPP, past president of ASIS and former investigator with Pinkerton Detective Agency, for writing the forward with Larry Fennelly Pat Clawson, private investigator and former investigative reporter for CNNandNBCNews.PathasbeenafriendforyearsandIamgrateful for his contribution of the Preface to this book. I also want to thank my dearest friends, Holly Higgs, Pat Morris, and Greg Carlson, for their love and support over the past three decades. xiii ABOUT THE AUTHOR IngeistheMinnesotaManager forApolloInternational,based inWalpole,MA.Apollo,pro- viding Uniformed Services, Security Consulting and In- vestigation Services. Inge earned her BA in Criminal Justice, along with herLawEnforcementDegree, both from Metropolitan State University in St. Paul, Minnesota. Inge’ssecuritycareerstarted in1977,joiningASISInterna- tional in 1983. Inge earned both her CPP (Certified Pro- tectionProfessional)andCPO (Certified Protection Officer) in1994andCPO.In2008,IngebecameaCPOI(CertifiedProtectionOffi- cerInstructor).IngeisalicensedPrivateInvestigatorintheStateofMinnesota andhasalsoheldherlicenseinQuebecandOntarioCanada.Sheearnedher CFE(CertifiedFraudExaminer)in1995andin2000earneddesignationasa CertifiedEmergencyManagerbybothFEMAandtheStateofMinnesota. Forthepast35years,Ingehasworkedinboththecorporateandprivate security field, conducting interviews and investigations involving fraud, externalandinternaltheft,corporateespionage,embezzlement,andwork- placeissues,includingworkplaceviolenceandharassment.Ingesuccessfully obtainedhundredsofconfessionsforprosecution,knowingthecriticalityof preparation and the value of documentation. Her interviewing skills are a critical component when contracted for security risk assessments. Inge has conductedsecurityandthreatriskassessmentsforbothgovernmentproper- tiesandprivatecorporationsinboththeUnitedStatesandCanada.Besides investigations,shealsoconductssecurityaudits,writessecurity/investigation policies and procedures, conducts Security Analysis, supervises investigation units and consults on physical security. xv xvi AbouttheAuthor IngeisacertifiedsecuritytrainerinthestateofMinnesotaandhastrained security personnel in the areas of investigations, contract security manage- ment,emergencyplanning,andphysicalsecurityaudits.Shehasbeenasecu- rity management instructor at St. Paul Technical College and Pine Technical College, both in Minnesota. IngestartedservingonASISInternationalcommitteesearlyonwhen,in 1983, she served on the Educational Committee as well as President Reagan’s Rape and Violent Crime Committee. In 2008, until 2013, sheservedonthePhysicalSecurityCouncil.CurrentlyIngeservesasChair for the Crime Prevention and Loss Prevention Council, through ASIS International. IngehasbeenoneofthespeakersatASISInternationalconferencessince 1983.WhileservingasacouncilmemberonthePhysicalSecurityCouncil forthepast5years,IngeservedasChairforthesub-committeeonSecurity Force Management in 2009 and 2010, organizing, leading and speaking at the ASIS’s workshops on Security Force Management. She has co-authored many publications on security such as; security personnelselection,personneldeployment,handlingcomplaintsandgriev- ances, workplace violence and domestic violence. FOREWORD Ithasbeensaidthatwhenaninvestigatorfindsherselfinapositionofwork- ingonaninvestigation,it’slikeworkingamathproblembackward.There areseveralphasesthatcomprisephasesinaninvestigation.Thesephasesare reports taken, photographs taken, forensics gathered, and all the data assignedtoaninvestigativeteam.Afteraconsiderableamountoftimespent gatheringadditionalevidence,interviews,andstatementscollected,theleg- workhasbeencompletedandhopefullythecriminalsorsuspectshavebeen identified as well as located. After being arrested and Mirandized, they are processed. They then are either released on bail or perhaps indicted by a grand jury, incarcerated, or given instructions to appear. As investigators with more than 30 years’ experience, we have learned that it is our goal to obtain admissions or a confession in this process. Thetitleofthisbookisapt:TheArtofInvestigationandInterviewing.The subject is an art form composed of a combination of psychology and soci- ology, but most of all, street smarts. Cases rarely have eyewitnesses who come forward and state, “I saw the suspect commit the crime. I know who he is and where he lives.” Attimesyouhavebeenfacedwithaverycomplexinvestigationthathas anenormousamountofdiverseevidencetobereviewed.The2013Boston Marathon bombings is such an example. Numerous hours of professional videoandamateurcellphonevideoandphotoshadtobecombedthrough. Reportersconductedinterviewswithvictims,witnesses,andauthorities,all ofthisbeingbroadcastandpublished.Atthesametimetherewasevidence to be gathered and catalogued, DNA gathered and safeguarded, and the chainofevidenceloggedandcontrolled.Ofcourse,wealsohadtogothor- ugh the process of identifying all witnesses and information documented throughoutthestagesoftheinvestigationwithstatementstakenandreports made. Inge Sebyan Black has done a terrific job with this third edition of CharlesYeschke’sbook.Studentsofinvestigationswilllearnmuchfromthis xvii xviii Foreword text.Webelievethatmostofthecrimesthathavebeensolvedweresuccess- ful due to proper investigative and interviewing protocols. We highly rec- ommendthisbook,whichdocumentsalltheacceptableproceduresdetailed in Ms. Black’s rewrite. Lawrence J. Fennelly Litigation Consultants Inc. Louis A. Tyska, CPP Past President of ASIS and former investigator, Pinkerton Detective Agency

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