The Art of Investigative Interviewing

180 Pages·2014·2.682 MB·English

by  Inge Sebyan Black (Auth.)

The Art of
INVESTIGATIVE
INTERVIEWING
The Art of
INVESTIGATIVE
INTERVIEWING
Third Edition
INGE SEBYAN BLACK, CPP, CFE, CPOI
CHARLES L. YESCHKE
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DEDICATION
I dedicate this book to my beloved 22-year-old daughter, Brittany
Alexandra Larson, who was tragically and abruptly killed when she was
thrown from her motorcycle and struck by another driver while in the
process of being rescued by others, on June 6, 2012. This book is also
dedicatedtoBrookeandJustin,myothertwochildren,andmygrandson,Ty.
Brittany is sadly missed by everyone who knew and loved her,
especially me.
Brittany always believed in me and I will always remember how smart,
passionate, and loving she was. Her free spirit and radiance will forever be
my light.
v
MISSION STATEMENT
My goal is to help educate interviewers, even those who only occasionally
participate in interviews. I encourage you to prepare for each interview as
thoughitistheinterviewofyourlife,becausemaybeitwillbe.Youmight
onlyhaveonechancetotalktoyoursubject,somakeitsuccessful.Ihopeto
help you learn to do that.
Inge Sebyan Black
vii
ACKNOWLEDGMENTS
IwanttothankLarryFennelly,whohasbeenmyfriendandmentorforthe
past30years.Since1982wehaveservedontheASISCrimePreventionand
LossCounciltogetheraswellasPresidentReagan’sTaskForceonRapeand
Violent Crime.Larry, president of Litigation Consultants Inc., is an expert
witness and security consultant. Retired after 35 years as sergeant with the
HarvardPoliceDepartment,Larryhaswrittenover28booksonthesubject
of security and crime prevention. His guidance, knowledge, and expertise
have been invaluable in my growth and expertise in the corporate security
industry.
I also want to thank the following people:
MariannaPerry,traininganddevelopmentmanagerforSecuritasSecu-
rityServices,previouslydirectoroftheNationalCrimePreventionInsti-
tute and the Kentucky State Police
John O’Rourke, CPP, security consultant, previously with the New
Jersey State Police
JoeDitsch,AttorneywithFowlerLawFirminMinneapolis,Minnesota,
who provided insight on the ethics chapter
RaymondAndersson,whoprovidedtheAustralasianCodeofConduct,
endorsed in the spring of 2013, by theAustralasian Council of Security
Professionals
Louis A. Tyska, CPP, past president of ASIS and former investigator
with Pinkerton Detective Agency, for writing the forward with Larry
Fennelly
Pat Clawson, private investigator and former investigative reporter for
CNNandNBCNews.PathasbeenafriendforyearsandIamgrateful
for his contribution of the Preface to this book.
I also want to thank my dearest friends, Holly Higgs, Pat Morris, and
Greg Carlson, for their love and support over the past three decades.
xiii
ABOUT THE AUTHOR
IngeistheMinnesotaManager
forApolloInternational,based
inWalpole,MA.Apollo,pro-
viding Uniformed Services,
Security Consulting and In-
vestigation Services.
Inge earned her BA in
Criminal Justice, along with
herLawEnforcementDegree,
both from Metropolitan State
University in St. Paul,
Minnesota.
Inge’ssecuritycareerstarted
in1977,joiningASISInterna-
tional in 1983. Inge earned
both her CPP (Certified Pro-
tectionProfessional)andCPO
(Certified Protection Officer)
in1994andCPO.In2008,IngebecameaCPOI(CertifiedProtectionOffi-
cerInstructor).IngeisalicensedPrivateInvestigatorintheStateofMinnesota
andhasalsoheldherlicenseinQuebecandOntarioCanada.Sheearnedher
CFE(CertifiedFraudExaminer)in1995andin2000earneddesignationasa
CertifiedEmergencyManagerbybothFEMAandtheStateofMinnesota.
Forthepast35years,Ingehasworkedinboththecorporateandprivate
security field, conducting interviews and investigations involving fraud,
externalandinternaltheft,corporateespionage,embezzlement,andwork-
placeissues,includingworkplaceviolenceandharassment.Ingesuccessfully
obtainedhundredsofconfessionsforprosecution,knowingthecriticalityof
preparation and the value of documentation. Her interviewing skills are a
critical component when contracted for security risk assessments. Inge has
conductedsecurityandthreatriskassessmentsforbothgovernmentproper-
tiesandprivatecorporationsinboththeUnitedStatesandCanada.Besides
investigations,shealsoconductssecurityaudits,writessecurity/investigation
policies and procedures, conducts Security Analysis, supervises investigation
units and consults on physical security.
xv
xvi AbouttheAuthor
IngeisacertifiedsecuritytrainerinthestateofMinnesotaandhastrained
security personnel in the areas of investigations, contract security manage-
ment,emergencyplanning,andphysicalsecurityaudits.Shehasbeenasecu-
rity management instructor at St. Paul Technical College and Pine
Technical College, both in Minnesota.
IngestartedservingonASISInternationalcommitteesearlyonwhen,in
1983, she served on the Educational Committee as well as President
Reagan’s Rape and Violent Crime Committee. In 2008, until 2013,
sheservedonthePhysicalSecurityCouncil.CurrentlyIngeservesasChair
for the Crime Prevention and Loss Prevention Council, through ASIS
International.
IngehasbeenoneofthespeakersatASISInternationalconferencessince
1983.WhileservingasacouncilmemberonthePhysicalSecurityCouncil
forthepast5years,IngeservedasChairforthesub-committeeonSecurity
Force Management in 2009 and 2010, organizing, leading and speaking at
the ASIS’s workshops on Security Force Management.
She has co-authored many publications on security such as; security
personnelselection,personneldeployment,handlingcomplaintsandgriev-
ances, workplace violence and domestic violence.
FOREWORD
Ithasbeensaidthatwhenaninvestigatorfindsherselfinapositionofwork-
ingonaninvestigation,it’slikeworkingamathproblembackward.There
areseveralphasesthatcomprisephasesinaninvestigation.Thesephasesare
reports taken, photographs taken, forensics gathered, and all the data
assignedtoaninvestigativeteam.Afteraconsiderableamountoftimespent
gatheringadditionalevidence,interviews,andstatementscollected,theleg-
workhasbeencompletedandhopefullythecriminalsorsuspectshavebeen
identified as well as located. After being arrested and Mirandized, they are
processed. They then are either released on bail or perhaps indicted by a
grand jury, incarcerated, or given instructions to appear. As investigators
with more than 30 years’ experience, we have learned that it is our goal
to obtain admissions or a confession in this process.
Thetitleofthisbookisapt:TheArtofInvestigationandInterviewing.The
subject is an art form composed of a combination of psychology and soci-
ology, but most of all, street smarts. Cases rarely have eyewitnesses who
come forward and state, “I saw the suspect commit the crime. I know
who he is and where he lives.”
Attimesyouhavebeenfacedwithaverycomplexinvestigationthathas
anenormousamountofdiverseevidencetobereviewed.The2013Boston
Marathon bombings is such an example. Numerous hours of professional
videoandamateurcellphonevideoandphotoshadtobecombedthrough.
Reportersconductedinterviewswithvictims,witnesses,andauthorities,all
ofthisbeingbroadcastandpublished.Atthesametimetherewasevidence
to be gathered and catalogued, DNA gathered and safeguarded, and the
chainofevidenceloggedandcontrolled.Ofcourse,wealsohadtogothor-
ugh the process of identifying all witnesses and information documented
throughoutthestagesoftheinvestigationwithstatementstakenandreports
made.
Inge Sebyan Black has done a terrific job with this third edition of
CharlesYeschke’sbook.Studentsofinvestigationswilllearnmuchfromthis
xvii
xviii Foreword
text.Webelievethatmostofthecrimesthathavebeensolvedweresuccess-
ful due to proper investigative and interviewing protocols. We highly rec-
ommendthisbook,whichdocumentsalltheacceptableproceduresdetailed
in Ms. Black’s rewrite.
Lawrence J. Fennelly
Litigation Consultants Inc.
Louis A. Tyska, CPP
Past President of ASIS and former investigator,
Pinkerton Detective Agency