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THE ART AND CRAFT OFP ROBLEM SOLVING SeconEdd ition PauZle itz UnivoeSfra sFnir tya ncisco B.e:ENTENNIAL � II i1 807 � z z �z � WILz EY� � 2007 ! -IIB ICENTENNIAL �r John WilSeoyn s&I, n c. ACQIUSITIEODINTSO R AngeBlatat le PROJEECDTIO TR JennBiatfteirs ta EDIOTRILAA SSIASNTT DanGirealc e SENIPORRO DUCTEIDOIONTR KeSnna tor MAREKTINMGAN AGER AmyS ell COVER DESIGNER MichSatMe.al r tine COVEPRH OTO SteCvaes iom/iTIhrmea Bgaen k/Getty ImagIensc,. 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Ane xpantstoih coeanu l lccuhspa tweirm,ta hn y pnrleoewbm s. • Moerp rloebmess,p ec"ieaaolsnlyeyi"s sn ,e voetrhacelhp rat ers. • Toa ccomdmaotthene e mwa tearnkidea etlph l ee nugntdcheo ron tltr,hp eor blaermes int wao -cfoolruwmmianatt s hm lalfenortB .u dto 'nltet th simsla lseziref oyoolu intthoki intnhgta hpteor blaermlese i smspt oatrnhtta hnre eo stfth b eo oAksw. i tthhe firesdti ttihpoern o,b alretemhh see aorftt hb eo oTkh.se ei roruesa sdheorua ttlh de, very rleeeaaadpsc rthlo, eb smt ateamnaedtn ttea,mms p atna ysp ossTiofb ailctleai.t e thsIi,h avepexa ndtehndeu mboefpr r obdliessmscsieu tndh Hei natpspd einwxh,i ch nocwna b ef ouonndl aiwwtnw e. iwley.com/colleeg/z etiz . I samti inldle tbtoth peeed o tphtla teIh aniktneh pder eftatoch fieer esdti tIino n. additIi'lodint k,toe h atnhfkelo lowpienogp le. JenenrBi atftiasntda SK naetnao Wtri leexeypr tgluyim deet dh rotuhrgeeih v • sipornco esnsev,oe nrcl eo spiantgiw eihnmt cype r otcirtnaiason. BiraBnor hce,rJ soyCcueet rJl,u lLienevda sokKye,Mn o nkDseo,br Mahor oe • RusJsaom,Se tse ainnDd,r aVgdiaa kocvraieucfl rleiyve wtehdme an sucript, foumnadne yro rrasn,md a dneu moeurism ptoasrnutg gess.t ion Att hUen ivyeo rfSs naiF trnacisceorI,eh awvwheok resdi n1c99e2D ,e an • JenenTriu frapniAdns o sicaDteenaB arndBoornw hnva eg enoeurssluyp ported mye txrcaurriuclraa tciivtiinecsl,au pdpirnoogafvs aalbt bilalc eaadvuert ihneg 2005a--0c6a dyeemwaihrci mcahdt ehp irjsoe pcots sible. Snic1e99 7m,y eurnnsdidtnaogfp robsloelmvh iabnseg ee nn ribcymh ye d • worwkih t nau mboeflr o lcm aatchi racnlcdeo sen st.tT shMea thematical ScieRnecsreecsIah n stituhtaess p (orMneSsmdRou Ico)hf t i hastc iiyvt,a nd I apmat ricrulilydna ebttoMe SdR I oHfufigcRoeo rsDssav ii,Ed i senbud, Jim Stooisra,nJ do Beu lheOrt.h wehrhosa hvee lmpeete drm endionucsTllouymd e RikSema, V anvdeelrMdaerS,ka uTlat,i aSnhau bTionmD ,av iJso,Zs uhec rk, aneds plelcyi,ad eZlSviatennzak ova. ix x Anlda bsutnto l te aIds'l tei,t k coo ntmiycn ounet frriottmhi eo nefi dristatin do n, asmky w ieaf ntdw cohl idern ftogori mveef omry s ledeepp-riinvaetdt sesnI.t ivene dedtitech abiosow ki,lt ohvt eto,h em. PaZueilt z SnaF rainscJcuo2n,0e 0 6 Preafce tot heF irsEtd itni o WhyT hiBso ok? Thiissb oaoa kb omuatt hempartoibscloaellmvf oicrnlo gl egen-oilvceeBvyste .hl i s Im enab irgpheto wphlkoen oswo mmea thteim(cdaise aaltll eyas,so tmc eac lulus), wheojn omya thteimwcahsho,a valtee aav satgn uoet iporno boouwfft,h h oa svep ent mosotft heir teixmceeir srdeaotstih hnepagrorn b lems. Ane xeirascq iuessett hitaoetns tsst utdhmeean stto'efsarn ya rrfocowsuleyd tehcniquuusaelo,ln tyeh waatrs ee cnt"olcvye rEexdce.ir"sm eabyse h aorerda sbyu,t thaeryne e vpeurzi znflgo,ir t a liwsia mymse dicealathreo ltwyop reoecdG.e tting thseo lumtaiiyon nv ohlayvit ere chwnoi,rcb kautlthp ea ttohw asrodlsui tasil owna ys appnatrI.enc oantsartp ,r oibaslq euems tthicaonatnn boeta snweriedm metdeilay. Porbleamres oopfetnee-ndpe ,an drdoaxiacnsadol m,e tuinmsveaolsblea ,nr de quire ivneisgtabteifooonnr ceea n ccloomtseoas e o luPtoribolnae.nm dso bplrseoml ving araett h heer aotfm athteimRcaess.re cmaha themadtoni octihbaiunontpsg e n-ended porblseoml vIinin ngsd.tu breyi,a nbgl es oltavpo eo odrelfiynp oerbdl iemsmu ch moeri moprttaoan net m pltohynbae eri anbgtl oes, a y, ami antxvr.eAir ctop muter cnad ot hlea tbtunetort t,hf eo rmer. Ag oopdr obsloelmiv se jrnut mos otr eem ploSymaoebolwnehe.o lheoatwrno s solmvaet hempaortbilceeanmltst e hmresa s itnrceualmeot fmu arthteimhcaeos rs; h e deveglroecpaostn e findcaenc da inn seop tihr.eB resosfta lplr,o bslloevsmeh rave fnu;th e paordbelpsetom l kvneorhw ostw op lwatiyhm athtesima,can udn derstands anadp epcrtiebase tauiumlfa thtesim.ca Ana nlaogTyha:ev er(angoreno -ebpmls-olmvaetsrht) u idlseei ns kto mewohnoe goteaosg ytmh rteiema we ese tkdo o l ootfrse tpietwiioltnohsww e igohnvt aosru is exceierm sachinIencs or.na ttshtpe,r obsloelmgv oeeornsa l onhga,brc dak packing tpr.iB othp eoplset rgo.eTn thg peer robsloelmgv eehtros ct o,l wde,tt i,r aendd, hunyg.Tr hpeor blseoml gveeltros as nthd,a tsofi nhdi osrh ewra yT.h per oblem solgveebtrlss it .eT rhsper obsloelmcv leirtm otb hste oo pfm ouinntssae,e s tho ither unedarmoefdv iassTt.h per obsloelmv era tpa lcraersia vmoezafsi bnega uatnyd, expereicesnttcaheisasasyt m p libfiyet hdee f feoxrpte ndgeetdth .etW rohe etnh e probsloelmrvte eurrnh so mheeo, rs hiees n geirzbeytd ha evd eneta,un crda nsntootp gushaibnotguh wteo nedrfeuxlpi eernMceena.w hitlhgeey ,rm a htag so tstteena dily srton,bg uehtran soh ta mdu cfhnu a,n hda lsti ttlsoeh awrieot thh .e rs Whitlhmeeaj oirtoyfA m erimactashnt udaernneotp tsrb olesmoe lr,vs tdhoeerse exiasne tle pi rtobsloelmvc iuunlr.gtIe tmse mbweererrs as iewdih mt ath acnldu bs, oftpeatnrii pcaitmnea dtc ho nsttaesn,lde arntehidem ptoa"rnoftlo kr"lpe orblaenmds xi idetahmsao tsm ta thteimcatiaafknoegsr r taenTdh.ci usl eit psur raelveinnpt a rts of EastEeurnr aonpedex iissntm sap lolc kietnth Usen eidSta tetsIg. r euwp NienwY ork Ciatnyad t teSnutdyesvdaeH nitgS hc howohele ,rwI ac spa taoiftn h e tmeaaatmnh, d conseqhuaaedp n rtolbysl oelmve edru'c.sa twiIaa osnn adm d eeipnlvyo wlihvt ed probsloelmvc ioennsgttI snh. i gshc hoI olw,ams e mabo eftr h fier UsStA t eatmo patriipcattehI eni tne rnationaOll yMmdap( tMilhOae)am natdtw ieycnaetrlayls a ter, asc oael gpler ofehvsaesc oocrah,es de avole ftr hmeo srctee InMtOt emasi,n cluding onweh iicn1h9 9 4a chitehovene pldey r pfeercfto rimtnah hneitc soeor fty h IeM O. Bumto st dpoe'nogtpr louewpi nt hpiorsb lseoml vciunlegt.M u yer xeprieesn c asah isgch hooclo laltneedga ,ecm hoesrwtiltsyht udwehndoti nsdo gtr ouwpa s porblseoml vhearvcseov, nni cedt hmpaert o bsloelmvi issno gm etthhtiia ensag s y forb iargnmhyat ts ht udleenatArn sat.m o i ssifootnrhap errb yol esmo lvcliutneug,r ThAera tnC drft af P oroebmSl olivasfii rnasgptp irmoaxtoifmo yan t tetmsopp tr ead thgeo eslpId. e citdower dit thei sb ebcoaoIcuk os uenl ofidtn adn syut iabtletexh ta t workfeomdrys tudaettnh Utens i svyieo trfSn a FnrcaiTshceoar.rme ea nnyi bcoeo ks wiltohot fs gmoaotdht eimcatsh eeob,ruu Itht a vfuoen tdh maatt hteimicatssi nesol tf enouTghAhe.ra tnC drft af P oromSb lolveiigsniu gdbe yds eavpler riilnpecs: Probsloelmv ibnetgu a gcahantcnd na b el ernaed. • Succaetss osl vpirnobgil cseur micsa ldlepye nodnpe snytc hoflatocogrisc.a l • Attrilbeic ukotneficsde ce,on nnctteriaaonncd,o augraer veti ailmlpytno atr. No-hoalrdrisen-sdvbt eigiaastlt ie oaanssi tm ptoaarnsrt i oguoasrgr ument. • The non-psychoofpl roogbsilocelamval ri aenma giso xpfs e tcrtiaspct r eign • cipmloerfseco,s u etdca tlia cpapcrhoeaasnn,da orwrldye finteedc hltn oioclas. Knowloeffdl ogokerl (ef eoxrma plet,hp ei geopnirhnocloierpC loen w'asy • Checpkorebrl ieasmsi ) m oprtaasmn ates rtoyft echltn oioclas. ReadinTgh iBso ok Conseq,au letnhttolhuyigshi osbr ogioazknle kidea s tanmdaattrhed x tibtotsoo nke, imsu clhe fsosrl mi:att ir etsop lyta hreo olfaef irencdoclahyt ,e acnhojitsnu btgy exposbiubttyei xohntto,air eoxna,m apnlcdeh ,a llTehneagrrefeee. pw r eeqruisites onlas ym tateorfci anulglc iuass s su-maenwddh imlyet a raguedti iecsn ocgleel e matmha jotrhbseo, oi kcs e rtaaccienislbsyl e toh iasgdchvh asontoculed aden ntdot s peorpeliaendo gnt heire sopwenct,ie aaslc( hlaaeytnr l ye )v.e l Thbeo oikds i viidntetdwop o a sr.Pt aIri ts oavvnei reowfp o rbl-esmolving methoog,day onildts h ceoe or tfh beo oPka.Irc Ito ntaicnhpsat etfrhocsauna tbr e read indepeonfod neaenn toltayhn oedur t alligneecb ormnaba,iit ocnrsu,m btehorer ayn,d caullcfursot mhp eor blseoml vpeorio'nfvste i wI.I no rdteokr e etphb eo 'olske ngth manabgl,ete aheirnseo g eotmrceyhp ateGre.o tmreiidcea ardseif sufetdho rughout thbeo oakn,cd o nncteriantaf e edpw l aceesxm ap(elfS,oe rc t4i.o2Nn)ee .vr ltheess, IT oc onspeargvteehs se,e coenddi tnoil oonnu gseferos r "mPaalIr a"tn "dP aIrIlt"a e blNse.vt ehreltehses , boohkat shs ea mleo gsitcraulwc tithaun ra ed,dc ehda potnge ero meFtomrroy r.ie no frmaatbioohunot tw or ead thbeo oske,Se e ct1.i.o4n