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The ACC Board PDF

164 Pages·2017·3.93 MB·English
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Partnering with New Zealand Annual Report 2018 Pūrongo-a-tau Accident Compensation Corporation Te Kaporeihana Āwhina Hunga Whara Your ACC Overview Our country’s accident insurance scheme is unique. There is no other scheme in the world quite like it. Whether you live here or are visiting from abroad, if you’re injured, the cost of treatment, rehabilitation or compensation is covered. We care about the wellbeing of everyone in New Zealand and through the levies you pay we provide support to those who need it. We work closely with health providers to ensure that those who are injured receive the right treatment. We partner with organisations and community groups across the country to help prevent injuries happening, but we’re here as a safety net if they do. Our focus in the past 12 months has been on continuing to put the customer at the heart of everything we do. We’ve made a commitment to improve the way we support those who need us and we’ll continue to be a responsible steward for a scheme that supports Kiwis in living, working and enjoying their lives. We are proud to be part of the fabric of this country. And we’re proud to partner with you to help improve quality of life for everyone in New Zealand. 1 ACC snapshot 1.98 3,523 million new registered claims permanent and A typical this year temporary staff 208,069 day for ACC 41 new registered claims means is the average age of due to workplace our people accidents this year 14,112 79,648 69% hours of care provided to those new weekly of our workforce New Zealanders who need it compensation claims are women this year 5,644 25 14% new claims received branches across of our people indicated a New Zealand disability via survey 3,564 people visit a general 50% 83% European practitioner after an accident of new claims for people not in the workforce 1,035 10% Asian people are treated in an emergency 47% department after an accident of new claims submitted 12% by women Māori 100 people receive ACC-funded 26% elective surgical procedures 6% of new claims for adults Pasifika 6,705 aged over 55 7% New Zealanders with 19% Other serious injuries are cared for of new claims for children ethnicity profile of our aged under 15 people via survey1 $40 billion size of ACC’s investment portfolio to cover the future costs of covered injuries to date 67% of ACC's investment portfolio is invested in New Zealand 1 Ethnicity sums to more than 100% as employees were able to select more than one ethnicity. 2 ACCIDENT COMPENSATION CORPORATION How your ACC is funded Government Employers Employees Motor vehicle owners and drivers $1,178m $745m $1,441m $436m The Non-Earners’ The Work The Earners’ Account Account is for people Account is for is for injuries outside The Motor Vehicle not in the workforce, injuries at work work, eg at home or Account is for all such as children and while playing sport road-related injuries retirees Where the money comes from Government and Investment employees earnings $319m $3,567m The Treatment Injury Income from our Account is for injuries investments caused by medical treatment Every New Zealander, and visitor to New Zealand, is covered Surplus Costs $28m $749m The surplus helps Operating and support the Scheme other costs $ Financial compensation and vocational Outstanding rehabilitation claims liability $1,483m $2,866m Additional funds How the money is used Payments for people who are injured and can’t return to cover the future to work, and helping people costs of claims back into work Treatment and Injury prevention emergency travel Care and support $69m $1,751m $740m Helping the community Includes visits to Helping people back to understand how to GPs, X-rays, surgery independence, eg through stay safe and healthy and associated travel having carers or home alterations ANNUAL REPORT/PŪRONGO-A-TAU 2018 3 An online version of this report can be found at www.acc.co.nz/about-us/corporate 4 ACCIDENT COMPENSATION CORPORATION Contents Overview �����������������������������������������������7 Managing risk ��������������������������������������������57 Mai i te Minita ���������������������������������������������8 Environmental, social and governance ������60 From the Minister ����������������������������������������9 The ACC Executive ������������������������������������62 Mai i te Poari �����������������������������������������������11 From the Board �������������������������������������������13 Transmission Gully ��������������������������������67 Mai i te Tumu Whakarae�����������������������������17 From the Chief Executive ����������������������������19 Investments report ������������������������������69 Our strategic framework ���������������������������22 Whāia Te Tika ��������������������������������������������24 Statement of performance and financial statements �������������������������������������������83 Our performance this year ���������������������27 Statement of responsibility �����������������������84 Injury prevention ���������������������������������������28 Statement of performance ������������������������85 Customer outcomes and experience ����������31 Year-on-year change in financial results ��100 Privacy �������������������������������������������������������34 Financial statements ��������������������������������101 Financial sustainability and governance ����36 Report of the Office of the Auditor-General ���������������������������������������152 People ��������������������������������������������������������39 Other performance measures ������������������156 Information technology ����������������������������43 Transforming ACC �������������������������������������45 Glossary ���������������������������������������������158 Governance and managing risk �������������49 Directory ���������������������������������������������161 Governance �����������������������������������������������50 The ACC Board ������������������������������������������52 An online version of this report can be found at www.acc.co.nz/about-us/corporate ANNUAL REPORT/PŪRONGO-A-TAU 2018 5 Overview 7 Mai i te Minita He whenua rongonui Kei te āhukahuka ngā tāngata o Aotearoa-Niu Tireni pai a Aotearoa mō te i ngā whakapainga e mahi ana a ACC. Hei Minita, kei whakaaro auaha. Nā te hari koa ahau ki ā ACC ine i te ea o te kiritaki, e ahu taua wairua auaha atu ana ki te ara tika. anō i whakatūria mai Ko tētahi wero nui mā ACC kia mau tonu te rere ai, i tīmataia mai ai pai o te panoni i tētahi wā ka tino maha rawa hoki te kaupapa a Te ngā kerēme. Heoi anō, ka whakaaro ngā tāngata Kaporeihana Āwhina katoa o Aotearoa-Niu Tireni ka tika kia whiwhi Hunga Whara – 44 tau ratonga tūmatanui he pai rawa atu te kounga, ā, ka kua taha ake nei. whakataretare atu ahau ki tā ACC anga whakamua i Kāore kau he whe nua anō kua whai kaupapa inihua roto i te mahi whakahoki tangata ki te mahi, ki te tū pēnei te taipitopito, mō te hauata pokerehū, hara motuhake hoki. kore hoki, ka tuku āwhina mā ōna kainoho katoa, ōna He kaupapa nui te ārai whara mā te Kāwanatanga manuhiri katoa hoki. me ACC. I whakangao tonu atu te rōpū whakahaere He ahurei tūturu a ACC – he taonga nō te motu. i te $69 miriona mō te whānuitanga o ngā kaupapa Tokomaha hoki ngā tāngata o Aotearoa-Niu ārai whara. Nā te mahi hourua me Work Safe Tireni pēnei i ahau i whānau mai nō muri mai Aotearoa, me ētahi atu rōpū whakahaere anō i i te tīmatatanga o te kaupapa nei, ā, kāore i te whātoro atu ai a ACC ki te 650,000 tāngata, neke maumahara tētahi wā i mua i tōna whakatūnga. atu, o Aotearoa-Niu Tireni mā ngā kōrero tikanga haumaru, kaupapa haumaru hoki. He whakapapa taketake tō te ACC: he inihua ā-pāpori e tuku ana i ngā ratonga ārai whara, i ngā Kei te mihi atu hoki te Kāwanatanga ki ngā mahi whakamātūtūtanga hoki, i te moni whakaea hoki ki te i puta mai hei whakatutuki i te toenga o ngā motu katoa. Nō tērā tau 31% ngā tāngata nō Aotearoa- tūtohunga kei te tārewa tonu nā Miriam Dean QC i Niu Tireni i whakauru ki ngā ratonga a ACC. tana arotake i te whakatau tautohetohe. Ko te mea whakarapa kē kāore i pai ake ngā arotakenga mahi Hei whakatūturu i ngā tūmanako o ngā tāngata o i te tau nei, ā, kua whakaae atu te Poari o ACC ki te Aotearoa-Niu Tireni, i tēnei tau i kōkiri whakamua Kāwanatanga me whakapai ake. tonu a ACC me tana mahi panoni – tāngata mai, tukanga mai, pārongo mai, hangarau mai hoki. Kei Kei te kaha tonu te taumata ahumoni o ACC, ka te hari koa te Kāwanatanga mō ngā mahi i te tau whakakaha ake tonu i te pūmau ahumoni o te nei. Ko tō mātou aro kia eke panuku a ACC hei rōpū Kaupapa. Mā te kaha o tēnei e āhei ai a ACC kia tuku whakahaere e tino aro atu ana ki te kiritaki, arā, tonu i te moni whakaea, i ratonga kē atu hoki hei he tika, he pono, he ngāwari hoki te hāereere, he whakahokinga mō tētahi utu tika. mārama hoki. Hei kupu whakakapi, he nui taku mihi atu ki te Poari Mārakerake ana te kite mai a te hunga pakihi e utu o ACC, ki tōna Kaihautū hoki, ko Kahurangi Paula nama ana, i ngā whakapainga mā te whakapuaki Rebstock, mō ngā mahi i te tau nei. Ka mihi hoki i tētahi kaupapa here hou me tētahi pūnaha ahau ki ngā kaimahi o ACC mō tō rātou ū tonu ki whakahaeretanga utu hou – hei whakahou ake i tērā te whakapai ake i te toiora o ngā tāngata katoa o atu mea 15 tau te pakeke. He ngāwari ake mā ngā Aotearoa-Niu Tireni. pakihi kia mahi tahi, kia whakauru hoki ki ACC, me te pēhea, āhea hoki rātou ka pīrangi. Whātoro atu ana ēnei whakapainga o ACC ki te hunga whara whānui o te motu. Nā ACC tētahi aronga whakahaeretanga kēhi hou i whakamātau, me te tautoko ki ngā taputapu ā-Ipurangi hou. Kua hoahoaina tēnei kia whakaū ai ka tika tā ACC tuku ratonga i te wā tika, i runga i te āhuatanga tika ki ngā kaikerēme. Kei te tiro whakamua te Kāwanatanga ki Nāku noa te tukunga atu o tēnei aronga hei te tau e heke mai Honore Iain Lees-Galloway nei, ki te kite atu hoki i ngā whakapainga, me ngā Te Minita mō Te Kaporeihana Āwhina Hunga Whara wheako mō ngāi tāua . 8 ACCIDENT COMPENSATION CORPORATION

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12%Māori. 6%Pasifika. 7%Other. 47% of new claims submitted by women. 26% of new claims for adults aged over 55. 19% of new claims for children.
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