Technical Communication 2002: Vol 49 Index

9 Pages·2002·2.7 MB·English

INDEX TO TECHNICAL COMMUNICATION
Volume 49
A applied theory Design, Feb pp 30-44
ABET (Accreditation Board for Are You Ready for the E-lance performance phases, Nov p 413
Engineering and Technology), Economy?, May pp 162-170
Feb pp 89-95 Choices and Challenges:
accounting services, Web-based, May Considerations for Designing B
p 165 Electronic Performance Support Barker, Thomas
advertising Systems, Nov pp 411-419 The Changing World of the
building performance support, Nov Clarity in Context: Rethinking Independent: A Broader
p 418 Misunderstanding, May pp 210- Perspective, May pp 151-153
The Persuasive Power of Design 218 Beck, Kati
Elements on an E-Commerce Contracting Versus Consulting: The Persuasive Power of Design
Web Site, Feb pp 17-35 Making an Informed, Conscious Elements on an E-Commerce
advisors, building performance Decision, May pp 154-156 Web Site, Feb pp 17-35
support, Nov p 418 Moving from Information Transfer book reviews
agents, building performance to Knowledge Creation: A New 7 Steps to Better Written Policies
support, Nov p 418 Value Proposition for Technical and Procedures (Stephen Page),
Albers, Michael Communicators, Aug pp 275- Nov pp 471-472
Information Design for the Small- 285 Body Talk: Rhetoric, Technology,
screen Interface: An Overview The Need for a Design Lexicon: Reproduction (Mary M. Lay,
of Web Design Issues for Examining Minimalist, Laura J. Gurak, Clare Gravon,
Personal Digital Assistants, Feb Performance-centered, and and Cynthia Myntti), Feb pp
pp 45-60 User-centered Design, Nov pp 113-115
Albers, Michael J. t05—410 A Brief History of the Future: From
Web Design Issues When Searching Task Support, Reference Radio Days to Internet Years in
for Information Using Handheld Instruction, or Collaboration? a Lifetime (John Naughton),
Interfaces, Aug pp 314-329 Factors in Determining May pp 245-247
Ames, Andrea L. Electronic Learning and Support Cascading Style Sheets 2.0:
Contracting Versus Consulting: Options, Nov pp 420—427 Programmer's Reference (Eric A.
Making an Informed, Conscious Technical Communication, Meyer), Aug pp 303-364
Decision, May pp 154-156 Knowledge Management, and Customer-effective Web Sites Jodie
Applen, J.D. XML, Aug pp 301-313 Dalgleish), May pp 237-238
Technical Communication, Technical Editing as Quality Cyberpl@y: Communicating Online
Knowledge Management, and Assurance: Adding Value to (Brenda Danet), Nov pp 483-
XML, Aug pp 301-313 Content, Aug pp 286-300 185
applied research. See also research Verbal Versus Visual: A Word Is Design for Interaction: User-
issues Worth a Thousand Pictures, friendly Graphics (Lisa
Effects of Pictures, Age, and Too, May pp 219-224 Baggerman), May pp 238-240
Experience on Learning to Use a Who is in Control? The Logic Designing a Document Strategy
Computer Program, Aug pp Underlying the Intelligent (Kevin Craine), Feb pp 104-105
330-339
Technologies Used in Developing Training Courses: A
If We Build It, Will They Come? A Performance Support, Nov pp Technical Writer's Guide to
Usability Test of Two Browser- 149-458 Instructional Design and
based Embedded Help Systems, assimilation paradox, May p 194 Development (Rives Hassell-
May pp 193-209 audience analysis Corbeill), Nov pp 469-470
Organizational Size, Multiple Audience-driven Web Design: An Distance Learning Online for
Audiences, and Web Site Application to Medical Web Dummies (Nancy Stevenson),
Design, Feb pp 36-44 Sites, Aug pp 340-352 May pp 243-244
The Persuasive Power of Design Effects of Pictures, Age, and ePublishing for Dummies (Victoria
Elements on an E-Commerce Experience on Learning to Use a Rosenborg), Nov pp 467—469
Web Site, Feb pp 17-35 Computer Program, Aug pp Evaluation and Implementation of
Web Design Issues When Searching 330-339 Distance Learning:
for Information Using Handheld Organizational Size, Multiple Technologies, Tools and
Interfaces, Aug pp 314-329 Audiences, and Web Site Techniques (France Belanger
Volume 49, Number 4, November 2002 @ Technic a}C OMMUNICATION 495
INDEX TO TECHNICAL COMMUNICATION
and Dianne H. Jordan), Feb pp Aug pp 309-372 Cadenhead), May pp 244-245
Java 2 Weekend Crash Course Technical and Business
inding Out About: A Cognitive (Julio Sanchez and Maria P. Communicatiofno r Working
Perspective on Search Engine Canton), Aug pp 308-309 Professionals (Ray E. Hardesty),
Technology and the WW\ Levels of Technical Editing (David May pp 220-227
(Richard K. Belew), Aug pp E. Nadziejka), May pp 227-229 Technical Document Basics for
YOO —70O Minimal Graphics: The Powerful Engineering Technicians and
Get Organized, Get Published!: 225 New Look of Graphic Design Technologists (David W. Rigby),
Ways to Make Time for Success (Catharine Fishel), Feb pp 105- May pp 232-233
(Don Aslet and Carol Cartaino), L106 Technical Editing (Carolyn D.
May pp 231-232 National Writers Union Freelance Rude), May pp 229-231
Homepage Usability: 50 Websites Writers’ Guide James Waller, Technical English: Writing,
Deconstructed (Jakob Nielsen ed.), Feb pp 117-119 Reading and Speaking (Nell
and Marie Tabir), Aug pp 357- Playing the Corporate Language Ann Pickett, Ann A. Laster, and
Game: An Investigation of the Katherine E. Staples), May pp
How to Produce Effective Genres and Discourse Strategies 250-252
Operations and Maintenance in English Used by Dutch Technical Writing 101; A Real-
Vianuals (Mike Tidwell), May Writers Working in world Guide to Planning and
pp 233-234 Multinational Corporations Writing Documentation (Alan S.
Human Computer Interaction: (Catherine Nickerson), Feb pp Pringle and Sarah S. O'Keefe),
Issues and Challenges (Qiyang 112-113 May pp 247-249
Chen, ed.), May pp 242-243 Poor Richard's Creating E-Books: Technical Writing: A Practical
Human Factors in Information How Authors, Publishers, and Approach (William Pfeiffer),
Systems (Edward J. Szewezak Corporations Get into Digital May pp 235-230
and Coral R. Snodgrass), Nov Print (Chris Van Buren and Jeff Technicolor: Race, Technology, and
pp 480 tS | Cogswell), Feb pp 110-117 Everyday Life (Alondra Nelson
The Humane Interface: New A Practical Guide to Localization, and Thuy Linh N. Tu, eds.), Feb
Directions for Designing Nov pp 470-478 pp 115-116
Interactive Systems (Jef Raskin), Principles of Web Design (David K. Thinking Like Your Editor: How to
Aug pp 307-308 Farkas and Jean B. Farkas), Aug Write Great Serious Nonfiction-
Humanware-Practical Usability pp 355-356 and Get It Published (Susan
Engineering (Ulf-L Andersson), Rewrite Right!; Your Guide to Rabiner and Alfred Fortunato),
Aug pp 3602-303 Perfectly Polished Prose (Jan Nov pp 475-476
Icon Design: Graphic Icons in Venolia), Feb pp 109-111 Type Graphics: The Power of Type
Computer Interface Design Robin Williams Design Workshop in Graphic Design (Margaret E.
(Steve Caplin), May pp 249-250 (Robin Williams and John Richardson), Feb pp 103-104
Indexing: A Nuts-and-Bolts Guide Tollett), Feb pp 100-102, Aug Usability Engineering: Scenario-
for Technical Writers, Nov pp pp 359-3060 based Development of Human-
170-471 Science and Technical Writing: A computer Interaction (Mary
Indexing: The Manuoaf lGoo d Vanual of Style (Philip Rubens, Beth Rosson and John M.
Practice (Pat Booth), May pp ed.), Feb pp 97-98 Carroll), Nov pp 474-475
225-220 Shaping Science with Rhetoric: The User Interfacefso r All: Concepts,
Interface Design & Document Cases of Dobzhansky, Viethods, and Tools (Constantine
Design (Piet W estendorp, Carel Schrédinger, and Wilson (Leah Stephanidis, ed.), Aug pp 360-
Jansen, and Rob Punselie, eds.), Ceccarelli), Nov pp 472-474 4602
Feb pp 102-103 Super Searchers Go to the Source: Weaving a Virtual Web: Practical
Internet Publishing and Beyond: The Interviewing and Hands-on Approaches to New Information
lhe Economics of Digital Information Strategies of Top Technologies (Sibylle Gruber,
Information and Intellectual Primary Researchers-Online, on ed.), Feb pp 106-109
Property (Brian Kahin and Hal the Phone, and in Person (Risa Web Redesign: Workflow that
R. Varian, eds.), Feb pp 119- Sacks, Ed.), May pp 230-237 Works (Kelly Groto and Emily
122 Teach Yourself Java 2 in 21 Days Cotler), Aug pp 353-354
Java & XML (Brett McLaughlin), (Laura Lemay and Rogers Web Site Design Is Communication
496 fechnicai COMMUNICATION ¢ Volume 49, Number 4, November 2002
INDEX TO TECHNICAL COMMUNICATION
Design (Thea M. van der Considerations for Designing competitive analysis, May p 177
Greest), Nov pp 479-480 Electronic Performance Support comprehensive editing, Aug pp 289-
Web Word Wizardry: A Gitide to Systems, Nov pp 411-419 290
Writing for the Web and Read Me First: An Introduction to consensus forming, Aug pp 282-283
Internet (Rachel McAlpine), Nov This Special Issue, Nov pp 399- Constantinides, Helen
pp 478-479 104 Audience-driven Web Design: An
Web-Based Learning and Teaching case histories Application to Medical Web
Technologies: Opportunities and Audience-driven Web Design: An Sites, Aug pp 340-352
Challenges (Anil Aggarwal), Feb Application to Medical Web constitutive model of
pp 99-100 Sites, Aug pp 340-352 communication, May pp 211-212
Writer's Handbook for Engineering Managing the Development of constructivism, Aug pp 276-278, Nov
Technicians and Technologists: Information Products: An p 421
A Reference Manual (David W. Experiential Learning Strategy consulting. See also independent
Rigby), Feb pp 111-112 for Product Developers, Feb pp contractors
Writing Effective Use Cases (Alistair 61—80 Contracting Versus Consulting:
Cockburn), May pp 240-242 Teaching the Proposal in the Making an Informed, Conscious
Writing Information Security Professional Writing Course, Feb Decision, May pp 154-161
Policies (Scott Barman), Aug p pp 81-88 Technical Communication
357 Technical Communication, Consulting as a Business, May
Writing Proposals: Rhetoric for Engineering, and ABET’s pp 171-180
Managing Change (Richard Engineering Criteria 2000: What Consulting and Independent
Johnson-Sheehan), Aug pp 356- Lies Ahead?, Feb pp 89-95 Contracting Special Interest
357 case studies Group, May p 179
Writing, Speaking, & Attributes of Performance-centered content management, Feb pp 10-47
Communication Skills for Systems: What Can We Learn contests, building performance
Health Professionals (The from Five Years of EPSS/PCD support, Nov p 418
Healthcare Communication Competition Award Winners, context, handheld interface issues,
Group), Aug pp 364-305 Nov pp 428-443 Feb pp SI ie Aug pp 315—310
XSLT: Working with XML and Back to Fund-amentals: The context-sensitive design, Nov p 401
HTML (Khun Yee Fung), Nov Business Realities of Funding for continuous improvement, Aug pp
pp 481—483 Performance Support Projects, 292-293
In Your Face Too! The Best Nov pp 458-4066 control factor, independent
Interactive Interface Designs causal knowledge, Aug p 306 contractors, May p 189
(Daniel Donnelly), May pp 234- celebrations, building performance copy editing, Aug pp 289, 294
235 support, Nov p 418 Corbin, Michelle
Boyd, Mike Classification Settlement Program Technical Editing as Quality
Technical Editing as Quality (CSP), May p 185 Assurance: Adding Value to
Assurance: Adding Value to Clements, Rhonda Content, Aug pp 280—300
Content, Aug pp 286-300 Defining the Employee Status of cost avoidance, Nov p 459
brokering, May pp 164-165 Independent Contractors in the creative expression, May p L066
Bureau of National Affairs, May pp U.S.: A Review and Report on critical reverse engineering, Aug pp
181-182 the Legal Issues for Technical 281-282
business case Communicators, May pp I81- CrossFire Web, May pp 197-200,
Back to Fund-amentals: The 192 May p 203
Business Realities of Funding for client relationships, May pp 178-179 “cruel” graphs, May pp 223-224
Performance Support Projects, coaches, building performance CSP (Classification Settlement
Nov pp 458-466 support, Nov pp 418, 421 Program), May p 185
business plans, May pp 172-176 cognitive resources, Feb pp 51-52, cue cards, building performance
Nov p 409 support, Nov p 418
collaborative filtering, Nov pp 452-
Cc 153
Carliner, Saul common law concept, May pp 182,
Choices and Challenges: 188
Volume 49, Number 4, November 2002 ¢ Technica COMMUNICATION 497
INDEXT O TECHNICAL COMMUNICATION
D Lies Ahead?, Feb pp 89-95 FICA (Federal Insurance
data analysis, Aug pp 335-337 EPSSs (electronic performance Contributions Act), May p 169
data collection, Feb p 22, Aug p 342 support systems) financial issues
data storage, on PDAs, Feb p 47 Attributes of Performance-centered Back to Fund-amentals: The
declarative knowledge, Aug p 306 Systems: What Can We Learn Business Realities of Funding for
deep learning, Nov p 421 from Five Years of EPSS/PCD Performance Support Projects,
demos (guided tours), building Competition Award Winners, Nov pp 458—466
performance support, Nov p 419 Nov pp 428-443 consulting, May pp 176-179
detailed design, Nov p 412, 414-417 Back to Fund-amentals: The e-lance economy, May p 166
distributed cognition, Nov p 409 Business Realities of Funding for Florzak, Doug
Doumont, Jean-luc Performance Support Projects, Are You Ready for the E-lance
Verbal Versus Visual: A Word Is Nov pp 458-466 Economy?, May pp 162-170
Worth a Thousand Pictures, Choices and Challenges: FLSA (Fair Labor Standards Act), May
loo, May pp 219-224 Considerations for Designing pp 182-183, 186
Draw for the Web, May pp 200-203 Electronic Performance Support formulations strategy, May p 214
Driscoll, Margaret Systems, Nov pp 411-419 freelancing. See independent
Back to Fund-amentals: The Designing Wearable Performance contractors
Business Realities of Funding for Support: Insights from the Early function testing, Aug p 288
Performance Support Projects, Literature, Nov pp 444-448
N\ Nov pp 458-406 The Need for a Design Lexicon:
Examining Minimalist, G
Performance-centered, and Gallevij, Mark
E User-centered Design, Nov pp Effects of Pictures, Age, and
Early Referral to Appeals Program, +05—410 Experience on Learning to Use a
May pp 185-187 Read Me First: An Introduction to Computer Program, Aug pp
e-commerce This Special Issue, Nov pp 399- 330-339
adaptation to EPSSs, Nov pp 453— 404 gaming simulations, building
154 Task Support, Reference performance support, Nov p 419
The Persuasive Power of Design Instruction, or Collaboration? gender issues, Internet security, Aug
Elements on an E-Commerce Factors in Determining p 342
Web Site, Feb pp 17-35 Electronic Learning and Support genre considerations, Nov pp 412-
editorials Options, Nov pp 420-427 413
Back in the Classroom, Aug pp Who is in Control? The Logic Gery, Gloria J.
73-274
Underlying the Intelligent Task Support, Reference
Core Competencies: The Essence of Technologies Used in Instruction, or Collaboration?
Technical Communication, Nov Performance Support, Nov pp Factors in Determining
pp 397-398
449-458 Electronic Learning and Support
Did 11 September Change Our ethics, in consulting, May pp 179- Options, Nov pp 420-427
Profession?, Feb pp 15-16 180 Gobert, Danielle
Skating on Thin Ice? Judging the ethos (appeal to credibility), Feb pp Designing Wearable Performance
Quality of Communication 17, 19-20, 27-28, 32 Support: Insights from the Early
Products, May pp 147-149 examples strategy, May pp 214-215 Literature, Nov pp 444—448
electronic learning. See EPSSs explicit knowledge, Aug pp 278-27 i Grayling, Trevor
(electronic performance support Aug p 281 If We Build It, Will They Come? A
systems) Usability Test of Two Browser-
“elevator speech”, May p 173 based Embedded Help Systems,
e-mail, e-lance economy, May p 164 F May pp 193-209
embedded help, May pp 195-196, Fair Labor Standards Act (FLSA), May guest editorials
201-203 pp 182-183, 186 The Changing World of the
engineering writing FEHB (Federal Employees Health Independent: A Broader
Technical Communication, Benefits Program) FICA (Federal Perspective, May pp 151-153
Engineering, and ABET’s Insurance Contributions Act), May Read Me First: An Introduction to
Engineering Criteria 2000: What p 169 This Special Issue, Nov pp 399-
498 Technical COMMUNICATION ¢ Volume 49, Number 4, November 2002
INDEX TO TECHNICAL COMMUNICATION
404 Independent Contractors in the job boards, May pp 164-165
guided tours, building performance U.S.: A Review and Report on
support, Nov p 419 the Legal Issues for Technical
Gurak, Laura Communicators, May pp 181— K
Audience-driven Web Design: An 192 Kim, Loel
Application to Medical Web Technical Communication Information Design for the Small-
Sites, Aug pp 340-352 Consulting as a Business, May screen Interface: An Overview
pp 171-180 of Web Design Issues for
index, editing, Aug p 293 Personal Digital Assistants, Feb
H information architecture pp 45-60
handheld interface issues, Aug pp PDA environment, Feb pp 48-49 Web Design Issues When Searching
314-315 XML, Aug pp 310-311 for Information Using Handheld
Hayhoe, George F. See editorials information design. See also EPSSs; Interfaces, Aug pp 314-329
health insurance, public policy, May usability; Web site design KMAT (knowledge management
p 169 Information Design for the Small- assessment tool), Feb p 66
high-level design, Nov pp 412-414, screen Interface: An Overview knowledge creation
Nov p 416 of Web Design Issues for Moving from Information Transfet
HPT (human performance Personal Digital Assistants, Feb to Knowledge Creation: A New
technology), Nov p 401 pp 45-60 Value Proposition for Technical
HTTP (hypertext transfer protocol), Managing the Development of Communicators, Aug pp 275-
Aug p 342 Information Products: An 285
Hughes, Michael Experiential Learning Strategy knowledge management
Moving from Information Transfer for Product Developers, Feb pp principles, Feb p 67
to Knowledge Creation: A New 61—80 Technical Communication,
Value Proposition for Technical information retrieval, Feb p 54, Aug Knowledge Management, and
Communicators, Aug pp 275- pp 293-294, 310, 345-347 XML, Aug pp 301-313
285 information visualization, Nov p 449,
human factors considerations, Nov pp 450-452
wearable EPSSs, Nov pp 445-446. Information-driven Design (IDD), L
See also usability May p 195 learning behavior modes, Nov p 422
Hynes, Colin inquiry, building performance legal issues
Back to Fund-amentals: The support, Nov p 421 Defining the Employee Status of
Business Realities of Funding for integration factor, independent Independent Contractors in the
Performance Support Projects, contractors, May p 189 U.S.: A Review and Report on
Nov pp 458-4066 integration testing, Aug p 288 the Legal Issues for Technical
intelligent agents, Nov pp 450, 455- Communicators, May pp 181-
150 192
I international trade, May p 165 tax law, May pp 169, 178
IEEE (Institute of Electrical and Internet, e-lance economy, May p levels-of-edit systems, Aug pp 280-
Electronics Engineers), Aug p 287 104 400
Independent Computer Consultants interviews, probing, Aug p 281 Lin, Canchu
Association, May p 179 investment factor, independent Organizational Size, Multiple
independent contractors. See also contractors, May p 189 Audiences, and Web Site
consulting IRS (U.S. Internal Revenue Service) Design, Feb pp 30-44
Are You Ready for the E-lance “20 Rules”, May pp 178, 183-185, literature review
Economy?, May pp 162-170 186 Designing Wearable Performance
The Changing World of the penalties for misclassification, May Support: Insights from the Early
Independent: A Broader pp 181-182 Literature, Nov pp 444-448
Perspective, May pp 151-153 logos (appeal to logic), Feb pp 17,
Contracting Versus Consulting: 19-20, 22, 24, 32
Making an Informed, Conscious
Decision, May pp 154-1506 job aids, building performance
Defining the Employee Status of support, Nov p 419
Volume 49, Number 4, November 2002 © Tec hnical COMMUNICATION 499
INDEX TO TECHNICAL COMMUNICATION
M Information Design for the Small- production paradox, May p 194
MacKe1 izie, Colleen screen Interface: An Overview professional development
rhe Need for a Design Lexicon: of Web Design Issues for learning outcomes, Aug p 337
Examining Minimalist, Personal Digital Assistants, Feb Teaching the Proposal in the
Performance-centered, and pp 45-60 Professional Writing Course, Feb
User-centered Design, Nov pp online shopping, Feb pp 17-35 pp 81-88
t105—410 organization knowledge, Aug p 283, profit-center opportunities, May pp
Marion, Craig Aug p 302 73-174
Attributes of Performance-centered proposal writing, Feb pp 81-88, May
Systems: What Can We Learn po 179
P
from Five Years of EPSS/PCD prototyping, Feb p 69
Competition Award Winners, paraphrasing strategy, May p 214 proximity, role in apprenticeships,
Nov pp 428-443 pathos (appeal to the emotions), Feb Aug p 279
marketing surveys, May p 177 pp 17, 19-20, 20-27, 32 public policy, e-lance economy, May
mental models, Feb pp 53-54 PCD (performance-centered design), p 169
metadata, editing, Aug p 293 Nov pp 406-409, 428-443
micro-genre, Nov p 413 PDA (personal digital assistant)
Microsoft Corporation, court case, Information Design for the Small- a
May pp 187-188 screen Interface: An Overview quality
minimalism, Aug p 291, Nov pp 405- of Web Design Issues for Technical Editing as Quality
$OO. 409 Personal Digital Assistants, Feb Assurance: Adding Value to
modeling, building performance pp 45-060 Content, Aug pp 280-300
support, Nov p 421 Web Design Issues When Searching Quesenbery, Whitney
Moell, Pat for Information Using Handheld Who is in Control? The Logic
rechnical Editing as Quality Interfaces, Aug pp 314-329 Underlying the Intelligent
Assurance: Adding Value to PEAT (Project environment Technologies Used in
Content, Aug pp 286-300 assessment tool), Feb pp 66, 68 Performance Support, Nov pp
peer relationships, May p 179 149-458
peer reviews, Aug p 296 questions and answers strategy, May
performance improvement, Nov p p 214
National Association of Computer 101 quick references, building
Consultant Businesses, May p 179 Performance support. See EPSSs performance support, Nov p 419
navigation issues, handheld interface persuasion, Feb pp 18-19
issues, Feb pp 54-50, Aug pp PI (human performance
316-327 improvement), Nov p 401 R
needs analysis, Nov pp 415-416 PMIS (project management readability, online information, Feb
negotiating, e-lance economy, May p information system), Feb p 67 pp 49-50
179 Poe, Kathryn reasonable basis test, May p 187
newsletters, building performance The Changing World of the references, building performance
support, Nov p 419 Independent: A Broader support, Nov p 419
nonverbal communication, May pp Perspective, May pp 151-153 relational knowledge, Aug p 306
1KL Y—ZZ9U 0 Poe, Stephen D. research issues. See also applied
Technical Communication research
Consulting as a Business, May Defining the Employee Status of
Oo pp 171-180 Independent Contractors in the
observation, building performance positivism, Aug pp 276-278 U.S.: A Review and Report on
support, Nov p 421 procedural knowledge, Aug p 306 the Legal Issues for Technical
online documentation. See also Web product development Communicators, May pp 181-
site design Managing the Development of 192
embedded help, May pp 195-196, Information Products: An Information Design for the Small-
201-203, Nov p 419 Experiential Learning Strategy screen Interface: An Overview
help-delivery technology, May p for Product Developers, Feb pp of Web Design Issues for
203 61-80 Personal Digital Assistants, Feb
500 Tech ical COMIMUNICATION ® Volume 49, Number 4, November 2002
INDEX TO TECHNICAL COMMUNICATION
pp 45-060 contractors, May pp 189-190 XML, Aug pp 301-313
Technical Communication substantive consistency test, May p technical editing
Consulting as a Business, May 187 Technical Editing as Quality
pp 171-180 support groups (online Assurance: Adding Value to
rhetorical issues, EPSS, Nov pp 412- communities), Nov p 419 Content, Aug pp 286-300
413 Swenson, Jenni temporary employment agencies,
ROI (return on investment), Nov pp Audience-driven Web Design: An May p 188
459-460, 463-465 Application to Medical Web tips of the day, building performance
Sites, Aug pp 340-352 support, Nov p 419
synchronicity, role in Toastmasters International, May p
Ss apprenticeships, Aug p 279 179
scanning, Feb p 49 system testing, Aug p 288 topic titles, editing, Aug p 293
schedule flexibility, lay p 106 training. See professional
Schneider, Barbara development
Clarity in Context: Rethinking T transmission model of
Misunderstanding, May pp 210- table of contents, editing, Aug p 293 communication, May pp 210-211
218 tacit knowledge, Aug pp 278-279, troubleshooting assistance,
screen size, handheld interface 281, 303 specialized, Nov p 419
issues, Feb p 50, Aug pp 315-316 task analysis, Feb p 51 trust relationships, Nov pp 454-455
search engines, Nov p 452 tax law, May p 169, May p 178 tutorials, building performance
security issues teams support, Nov p 419
data collection, Aug p 342 consensus forming, Aug pp 282-
free agents, May p 166 283
self-editing, Aug p 296 problem solving strategies, Feb pp U
self-employed professionals, May pp 73-706 UCD (user-centered design), Nov pp
1605-166 technical communication. See also t07—409
short-term memories (STM), Feb pp independent contractors; unit testing, Aug p 288
52-53 information design; professional U.S. Department of Labor (DOL)
single-sourcing environment, editing development; visual Bureau of Labor Statistics, May p
challenges, Aug p 292 communication 181]
situated learning, Nov pp 420-427 Clarity in Context: Rethinking court case, May pp 188-189
Skelton, T.M. Misunderstanding, May pp 210- U.S. Internal Revenue Service. See
Managing the Development of 218 IRS
Information Products: An Information Design for the Small- usability. See also EPSSs; information
Experiential Learning Strategy screen Interface: An Overview design; Web site design
for Product Developers, Feb pp of Web Design Issues for Effects of Pictures, Age, and
61-80 Personal Digital Assistants, Feb Experience on Learning to Use a
skimming, Feb p 49 pp 45-00 Computer Program, Aug pp
software testing, Aug pp 287-288 Managing the Development of 330-339
SOHO (small office/home office) Information Products: An If We Build It, Will They Come? A
market, May p 105 Experiential Learning Strategy Usability Test of Two Browser
Southard, Sherry for Product Developers, Feb pp based Embedded Help Systems,
Recent and Relevant, Feb pp 123- 61-80 May pp 193-209
133, May pp 253-262, Aug pp Moving from Information Transfer PDA environment, Feb p 48
373-379, Nov pp 486-492 to Knowledge Creation: A New Technical Editing as Quality
standards, e-lance economy, May pp Value Proposition for Technical Assurance: Adding Value to
168-1609 Communicators, Aug pp 275— Content, Aug pp 2860-300
STM (short-term memories), Feb pp 285 Web Design Issues When Searching
52-53 Teaching the Proposal in the for Information Using Handheld
storytelling techniques, May pp 214- Professional Writing Course, Feb Interfaces, Aug pp 314-329
215, Nov p 415 pp 81-88 usability editing, Aug p 289, Aug p
strategic talk, May p 213 Technical Communication, 293
structure factor, independent Knowledge Management, and usability testing, Aug p 288
Volume 49, Number 4, November 2002 @ Technica( OOMIMMUNICATION 501
INDEX TO TECHNICAL COMMUNICATION
user motivation, Aug pp 325-3206 May pp 187-188 Web Design Issues When Searching
for Information Using Handheld
Interfaces, Aug pp 314-329
V Ww Williams, Julia M.
van der Meij, Hans Wahlstrom, Ralph Teaching the Proposal in the
Effects of Pictures, Age, and Teaching the Proposal in the Professional Writing Course, Feb
Experience on Learning to Use a Professional Writing Course, Feb pp 89-95
Computer Program, Aug pp pp 81-88 Winn, Wendy
430-339 Web site design. See also information The Persuasive Power of Design
variability, Aug p 325 design Elements on an E-Commerce
variable manipulation, building Audience-driven Web Design: An Web Site, Feb pp 17-35
performance support, Nov p 421 Application to Medical Web wireless technology, Feb pp 460-47
verbal communication, May pp 219- Sites, Aug pp 340-352 wizards
220 e-lance economy, May p 164 building performance support, Nov
verification testing, Aug pp 287-288 Information Design for the Small- p 419
visual communication screen Interface: An Overview written communication
Effects of Pictures, Age, and of Web Design Issues for potential for misunderstanding,
Experience on Learning to Use a Personal Digital Assistants, Feb May pp 215-217
Computer Program, Aug pp pp 45-60
430-339 Organizational Size, Multiple
PDA environment, Feb p 51 Audiences, and Web Site Xx
Verbal Versus Visual: A Word Is Design, Feb pp 30-44 XML (eXtensible Markup Language)
Worth a Thousand Pictures, The Persuasive Power of Design Technical Communication,
Too, May pp 219-224 Elements on an E-Commerce Knowledge Management, and
Vizcaino v. Microsoft Corporation, Web Site, Feb pp 17-35 XML, Aug pp 301-313
502 Ic
( JCOMIMUNICATION @ Volume 49, Number 4, November 2002
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