SYSTEMS THINKING: THINKING AND ACTING DIFFERENTLY PDF
Preview SYSTEMS THINKING: THINKING AND ACTING DIFFERENTLY
SYSTEMS THINKING: THINKING AND ACTING DIFFERENTLY Michael Goodman January 13, 2015 © Innovation Associates Organizational Learning, 14 Church Street, Hopkinton, MA 01748 Phone: 508 435-7999 Systems Thinking I’m sure glad the hole isn’t in our end... Objectives • Understand what systems thinking is and why it is important • Introduce basic systems thinking framework, principles and tools • Explore mental models and the impacts they have • Hands on experience actually applying systems thinking to your own work • Engage in a structured community dialog 3 Topic Agenda – Introduction to Organizational Learning and Change – Systems Thinking • Distinguishing Traditional from Systems Thinking • The Iceberg and Exercise • Basic Language of Systems Thinking • Applying systems thinking in communities – Mental Models • Sherlock Holmes exercise • Ladder of inference • Effective conversation tools • Belief-Action-Results Maps Exercise • Mental models exercise – Café Dialogue – A tool for collective thinking and action 4 Two Types of Thinking Conventional Systems appropriate for appropriate for chronic, simple problems complex/messy problems Conventional vs Systems Thinking Conventional Systems Thinking The connection between The relationship between problems and their problems and their causes is obvious and causes is indirect and not easy to trace obvious 6 Conventional vs Systems Thinking Conventional Systems Thinking We contribute to our own Others, either within or problems outside our organization, are to blame for our Everyone is acting problems and must be reasonably and the ones to change responsibly and no one is to blame 7 Conventional vs Systems Thinking Conventional Systems Thinking Most quick fixes either make What we do short-term no long-term difference or will also assure long- actually make matters worse term success in the long run 8 Conventional vs Systems Thinking Conventional Systems Thinking In order to optimize the In order to optimize the whole, we must improve whole, we must optimize relationships among the the parts parts 9 Conventional vs Systems Thinking Conventional Systems Thinking The best way to Only a few high leverage implement change is to interventions are required aggressively tackle many for large systems change independent initiatives simultaneously. 10
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