Survival to Growth

208 Pages·2013·0.964 MB·English

by  Sam A. Hout (auth.)

Survival to Growth
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Survival to Growth
Sam A. Hout
SURVIVAL TO GROWTH
Copyright © Sam A. Hout, 2013.
Softcover reprint of the hardcover 1st edition 2013 978-1-137-35976-6
All rights reserved.
First published in 2013 by
PALGRAVE MACMILLAN®
in the United States— a division of St. Martin’s Press LLC,
175 Fifth Avenue, New York, NY 10010.
Where this book is distributed in the UK, Europe and the rest of the world,
this is by Palgrave Macmillan, a division of Macmillan Publishers Limited,
registered in England, company number 785998, of Houndmills,
Basingstoke, Hampshire RG21 6XS.
Palgrave Macmillan is the global academic imprint of the above companies
and has companies and representatives throughout the world.
Palgrave® and Macmillan® are registered trademarks in the United States,
the United Kingdom, Europe and other countries.
ISBN 978-1-349-47172-0 ISBN 978-1-137-35906-3 (eBook)
DOI 10.1057/9781137359063
Library of Congress Cataloging-in-Publication Data
Hout, Sam A., 1951–
Survival to growth / Sam A. Hout.
pages cm
1. Organizational change. 2. Leadership. 3. Communication in
management. I. Title.
HD58.8.H678 2013
658.4(cid:2)06—dc23 2013019247
A catalogue record of the book is available from the British Library.
Design by Newgen Knowledge Works (P) Ltd., Chennai, India.
First edition: October 2013
10 9 8 7 6 5 4 3 2 1
This book is dedicated to my ever-patient wife, Mona, my beloved
daughter, Samantha, who fills me with love, and my enthusiastic
son, Owen, who never fails to surprise me, whom I love very
dearly. Forever, I love you all.
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Contents
List of Figures and Tables ix
Preface xi
Acknowledgments xv
1 Survival: Simple, Curious, and Interested 1
2 Leadership? Who? 9
3 It Is the How? 17
4 What and Where? 33
5 Facts and Faith? 45
6 Discipline and Goal Setting 5 5
7 Growth: Sustainable, Repeatable, Fast, and
Well Trained 6 3
8 Innovation versus Invention 85
9 Freestyle and Movement 121
10 Momentum and Continuity 145
11 Conclusions and Future Recommendations 163
Glossary 177
References 179
Index 185
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Figures and Tables
Figures
7.1 Value Chain Differences between
Complex Systems and Volume Operations 7 1
7.2 Learning and Growth Planning 73
7.3 Hybrid Annuity Index Performance 7 9
9.1 Internal Business Process Steps 1 23
9.2 Sales Order Fulfillment 126
9.3 Business Balanced Scorecard’s Four Pillars 1 26
9.4 I T Impact on the Value Chain 131
9.5 Balanced Scorecard Representation of
Causes and Effects 1 35
Tables
1.1 Teams’ Selectivity 4
1.2 Types of Organization 5
2.1 L eadership Traits 1 5
3.1 Communications—the Four Agreements 1 9
3.2 Change Management 24
3.3 Management Principles of Product
Development System 2 8
6.1 Vital Factors to Enhance Performance 55
7.1 Value Chain Processes against Operations Steps 74