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Support in Education Series Editor Jean-Marc Labat Support in Education Edited by Chrysta Pélissier First published 2020 in Great Britain and the United States by ISTE Ltd and John Wiley & Sons, Inc. Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms and licenses issued by the CLA. Enquiries concerning reproduction outside these terms should be sent to the publishers at the undermentioned address: ISTE Ltd John Wiley & Sons, Inc. 27-37 St George’s Road 111 River Street London SW19 4EU Hoboken, NJ 07030 UK USA www.iste.co.uk www.wiley.com © ISTE Ltd 2020 The rights of Chrysta Pélissier to be identified as the author of this work have been asserted by her in accordance with the Copyright, Designs and Patents Act 1988. Library of Congress Control Number: 2020936874 British Library Cataloguing-in-Publication Data A CIP record for this book is available from the British Library ISBN 978-1-78630-494-0 Contents Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi Part 1. Theoretical Approaches . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Chapter 1. The Concept of Assistance . . . . . . . . . . . . . . . . . . . . . . . . 3 Caroline VIRIOT-GOELDEL 1.1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1.2. The request for assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 1.2.1. A self-regulated process . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 1.2.2. A socio-cognitive process . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 1.2.3. Obstacles and adjuvants to the request for assistance . . . . . . . . . . . . 6 1.2.4. Requesting assistance in a digital environment . . . . . . . . . . . . . . . . 7 1.3. Assistance practices in the classroom . . . . . . . . . . . . . . . . . . . . . . . 9 1.3.1. Verbal interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 1.3.2. Differentiated instruction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 1.4. Intervention programs for struggling students . . . . . . . . . . . . . . . . . . . 13 1.4.1. The intensity of interventions . . . . . . . . . . . . . . . . . . . . . . . . . 13 1.4.2. Allocating existing resources to struggling students . . . . . . . . . . . . . 15 1.4.3. The content of assistance measures . . . . . . . . . . . . . . . . . . . . . . 16 1.4.4. Outsourcing assistance: a major trend in France . . . . . . . . . . . . . . . 17 1.4.5. Research on the organization of assistance . . . . . . . . . . . . . . . . . . 18 1.5. Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 1.6. References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 vi Support in Education Chapter 2. “Accompaniment” and/or Guiding to Support Professionalism: Ways of Overcoming the Paradox . . . . . . . . . . . . . . . 27 Christophe GREMION 2.1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 2.2. Problem and theoretical framework . . . . . . . . . . . . . . . . . . . . . . . . 28 2.2.1. Support or guidance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 2.2.2. The “reference framework” dimension of the evaluation . . . . . . . . . . 32 2.2.3. The “actor” dimension of evaluation . . . . . . . . . . . . . . . . . . . . . 33 2.2.4. The “recipient” dimension of the evaluation . . . . . . . . . . . . . . . . . 34 2.3. Methodology: description of the analyzed corpus . . . . . . . . . . . . . . . . 36 2.4. Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 2.4.1. “Accompaniment” or guidance . . . . . . . . . . . . . . . . . . . . . . . . 38 2.4.2. The “reference framework” dimension of the evaluation . . . . . . . . . . 39 2.4.3. The “actor” dimension of evaluation . . . . . . . . . . . . . . . . . . . . . 40 2.4.4. The “recipient” dimension of the evaluation . . . . . . . . . . . . . . . . . 41 2.5. Discussion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 2.5.1. Can a trainer from an institution be an “accompanier”? . . . . . . . . . . . 44 2.5.2. Can a trainer from an institution be a guide? . . . . . . . . . . . . . . . . . 44 2.5.3. Can an “accompaniment” system be compulsory in vocational training? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 2.5.4. Can a guidance system be compulsory in vocational training? . . . . . . . 45 2.5.5. Can an “accompanier” or a guide be imposed? . . . . . . . . . . . . . . . . 45 2.5.6. Conducting a formative evaluation: an act of “accompaniment or guidance? . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 2.5.7. Is there a risk that “accompaniment” and/or guidance lead to de-professionalization? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 2.6. Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 2.7. References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Part 2. Specific Assistance Needs for Particular Situations . . . . . . . . . . 51 Chapter 3. Main Needs in Schooling Students with a Visual Impairment in Secondary Education: The Question of Digital Tools . . . . 53 Mathieu GABORIT and Nathalie LEWI-DUMONT 3.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 3.2. Inclusive schooling and ICT . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 3.2.1. Digital technology in lower secondary schools . . . . . . . . . . . . . . . . 55 3.2.2. Digital technology and disability . . . . . . . . . . . . . . . . . . . . . . . 56 3.2.3. Digital technology and visual impairment . . . . . . . . . . . . . . . . . . 57 3.3. Exploratory research . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 3.3.1. Methodology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Contents vii 3.3.2. Results 1: the specific uses of digital tools provided to students . . . . . . 59 3.3.3. Results 2: tools providing visual feedback . . . . . . . . . . . . . . . . . . 62 3.3.4. Results 3: the use of digital textbooks . . . . . . . . . . . . . . . . . . . . . 66 3.4. Digital tools and training of participants . . . . . . . . . . . . . . . . . . . . . . 69 3.4.1. Declared education limits . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 3.4.2. The stated needs of teachers . . . . . . . . . . . . . . . . . . . . . . . . . . 70 3.4.3. Professional development today . . . . . . . . . . . . . . . . . . . . . . . . 70 3.5. Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 3.6. References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Chapter 4. Help Between Students with Disabilities and Teachers . . . . . 75 Sabine ZORN, Florence JANIN and Minna PUUSTINEN 4.1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 4.2. The change in legislation and its implications . . . . . . . . . . . . . . . . . . . 75 4.2.1. The same right to education for every child, whether with disabilities or not . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 4.2.2. A big “systemic change” . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 4.2.3. New missions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 4.2.4. From integration to inclusion . . . . . . . . . . . . . . . . . . . . . . . . . 80 4.2.5. Teacher training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 4.3. The concept of in-class academic help . . . . . . . . . . . . . . . . . . . . . . . 81 4.4. Research on in-class academic help involving students with disabilities . . . . 84 4.4.1. Research involving students with autism spectrum disorder (ASD) and their teachers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 4.4.2. Research involving a student with a visual impairment and a teacher . . . 89 4.5. Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 4.6. References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Chapter 5. Motivation and Help-seeking: The Field of Art . . . . . . . . . . . 101 Morgane BURGUES, Jean-Christophe SAKDAVONG and Nathalie HUET 5.1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 5.2. Research problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 5.2.1. Help-seeking in learning . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 5.2.2. Factors impacting help-seeking . . . . . . . . . . . . . . . . . . . . . . . . 103 5.2.3. Goals, perceptions, context and help-seeking . . . . . . . . . . . . . . . . 106 5.3. Methodology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 5.3.1. Presentation of the population . . . . . . . . . . . . . . . . . . . . . . . . . 107 5.3.2. General description of the task . . . . . . . . . . . . . . . . . . . . . . . . . 108 5.3.3. Materials, treatment and measurements . . . . . . . . . . . . . . . . . . . . 108 5.3.4. Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 5.4. Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 viii Support in Education 5.4.1. Descriptive statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 5.4.2. Inferential statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 5.5. Discussion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 5.5.1. Effect of context on the act of requesting help . . . . . . . . . . . . . . . . 116 5.5.2. Effect of context on threat perception . . . . . . . . . . . . . . . . . . . . . 116 5.5.3. Relationship between threat perception and help-seeking according to the context . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 5.5.4. Relationship between achievement goals and help-seeking according to the context . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 5.5.5. Effect of help-seeking on performance . . . . . . . . . . . . . . . . . . . . 118 5.6. Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 5.7. References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Part 3. Tools to Support the Transformation of Teaching Practices . . . . 123 Chapter 6. The Postural Dynamics of the Teacher: A Tool Assisting the Analysis of University Practices . . . . . . . . . . . . . 125 Stephen LÉDÉ and Chrysta PÉLISSIER 6.1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 6.2. Understanding change in a tense context: the fundamental role of the teacher’s posture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 6.2.1. Posture: an intuitive hyperonym . . . . . . . . . . . . . . . . . . . . . . . . 127 6.2.2. A qualitative approach focused on the teacher’s postures . . . . . . . . . . 129 6.3. The phenomenon of postural dynamics in promoting the development of autonomy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 6.3.1. Six support postures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 6.3.2. Postural dynamics: maintaining, reducing or strengthening a posture . . . 135 6.4. Use of postural dynamics in the development of autonomy . . . . . . . . . . . 137 6.4.1. Presentation of the “Writing for Digital Media” system . . . . . . . . . . . 137 6.4.2. Application of the representation of postural dynamics . . . . . . . . . . . 140 6.5. Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 6.6. References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Chapter 7. Supporting the Transformation of Teaching Practices in Higher Education . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Catherine LOISY 7.1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 7.2. Problems linked to support for teachers engaged in a PBA . . . . . . . . . . . 150 7.2.1. Framework for the support process . . . . . . . . . . . . . . . . . . . . . . 150 7.2.2. Theoretical framework for professional development . . . . . . . . . . . . 152 7.3. Methodologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 7.3.1. The support system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 7.3.2. The systematic process of exploring the activity . . . . . . . . . . . . . . . 156 Contents ix 7.3.3. Population surveyed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 7.4. Research results: assistance to achieve support . . . . . . . . . . . . . . . . . . 159 7.4.1. ALOES application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 7.4.2. Satisfaction survey on the jointly developed program . . . . . . . . . . . . 161 7.4.3. Technological pedagogical content knowledge developed . . . . . . . . . 162 7.5. Discussion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 7.5.1 Discussion of the results . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 7.5.2. Limit of the proposed assistance . . . . . . . . . . . . . . . . . . . . . . . . 165 7.6. Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166 7.6.1. Prospects for improving the ALOES application. . . . . . . . . . . . . . . 166 7.6.2. Research perspectives on the professional development . . . . . . . . . . 167 7.6.3. Prospects for improving the overall approach: support . . . . . . . . . . . 168 7.7. References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Chapter 8. Supporting Autonomy in a Higher Teaching Context . . . . . . . 173 Pierre BELLET and Stéphanie MAILLES-VIARD METZ 8.1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173 8.2. State of the art . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 8.2.1. Psychological variables for the development of autonomy . . . . . . . . . 174 8.2.2. Representation and design products . . . . . . . . . . . . . . . . . . . . . . 177 8.3. Question and methodology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 8.4. Two studies based on a pedagogical scenario for designing a PLE using mind maps . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 8.4.1. Study 1: individual design following joint learning . . . . . . . . . . . . . 180 8.4.2. Study 2: co-design following individual learning . . . . . . . . . . . . . . 183 8.5. Results of the two studies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 8.6. Discussion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 8.6.1. The mind map, support for representativeness . . . . . . . . . . . . . . . . 187 8.6.2. Towards the integration of regulatory and autonomy processes . . . . . . 187 8.7. Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188 8.8. References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190 Part 4. Types of Assistance in a Pedagogical Context . . . . . . . . . . . . . 195 Chapter 9. Is Collaboration Between Librarians and Teachers Helpful for Students? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Emmanuelle CHEVRY PÉBAYLE and Laetitia THOBOIS JACOB 9.1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 9.2. Literature review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198 9.2.1. History of the embedded librarianship . . . . . . . . . . . . . . . . . . . . 198 9.2.2. The specific role of embedded librarians in higher education . . . . . . . . 198 9.2.3. Research question . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200 9.3. Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200 x Support in Education 9.3.1. Natural experiment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200 9.3.2. Data sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202 9.4. Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202 9.4.1. The perspective of embedded librarians . . . . . . . . . . . . . . . . . . . 202 9.4.2. After the experiment : G2 students’ feedback . . . . . . . . . . . . . . . . 205 9.5. Discussion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208 9.6. Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210 9.7. References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211 Chapter 10. Seeking and Providing Help in an Interactive Learning Space: The Case of a Flipped Classroom at University . . . . . . 213 Laetitia THOBOIS JACOB and Chrysta PÉLISSIER 10.1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213 10.2. Theoretical conceptual framework . . . . . . . . . . . . . . . . . . . . . . . . 215 10.2.1. Help-seeking in an interactive learning space . . . . . . . . . . . . . . . . 215 10.2.2. Integrating help types in the "interactive learning space" . . . . . . . . . 219 10.3. Context and methodology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221 10.3.1. Developping writing skills of DUT students . . . . . . . . . . . . . . . . 221 10.3.2. Our flipped classroom design. . . . . . . . . . . . . . . . . . . . . . . . . 222 10.3.3. Participant profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223 10.4. Integrating help types in our flipped classroom . . . . . . . . . . . . . . . . . 223 10.4.1. Help types distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223 10.4.2. Proactive help type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224 10.4.3. Reflective help type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225 10.4.4. Unforeseen help type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225 10.5. Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226 10.6. References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228 Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233 Minna PUUSTINEN List of Authors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241 Foreword Educational assistance is a broad and interesting subject! Its study leads to an analysis of a set of questions on the permeability between support and other concepts more related to instruction, in which information and communication technologies are likely to play a major role. The assistance may be reciprocal or symmetrical, following a pattern well described by Mauss: give, receive, give back… But it often applies to other cases that are more or less asymmetrical. Different actions are linked to this notion in the field of education: supervising, guiding, supporting, tutoring, mentoring and sometimes also caring, because medical or paramedical staff can also play a part in this regard. Supervising implies a higher hierarchical position. A supervisor is an instructor, sometimes an inspector (indeed, in ancient Greek “inspector” is episcopos, the one who observes from above, who will then designate the bishop in the Christian Church). He/she leads operations and has the means to influence the actions of people to do what is deemed necessary by an institution that has defined the rules of good practice. Behind all this is the responsibility for controlling a job or situation. Guiding is also asymmetrical, although there are different variants, from a supreme leader to a mountain guide, who is there to make the planned excursion a success, but who still has a strong responsibility and whose opinions cannot be easily challenged, because of his or her expertise. It seems interesting to me to note that the situation is (fortunately) different for computerized devices, such as GPS, which are only used (for the moment) for information purposes and are reconfigured if we do not follow their advice.

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