Suddenly in Charge: Managing Up, Managing Down, Succeeding All Around PDF
Preview Suddenly in Charge: Managing Up, Managing Down, Succeeding All Around
How to go to your page This eBook contains two volumes. Each volume has its own page numbering scheme, consisting of a volume number and a page number, separated by a colon. For example, to go to page 5 of Volume 1, type Vol1:5 in the “page #” box at the top of the screen and click “Go.” To go to page 5 of Volume 2, type Vol2:5 in the "page #" box… and so forth. � � The importance of Managing Up— Maintain a good reputation and rise to the top! As companies reorganize and reengineer, thousands of people are finding themselves tossed into management every day. “You may go to bed as a member of the team and wake up to find yourself suddenly in charge,” says Matuson. The key to success is managing effectively both up and down the line of the organization. And Suddenly in Charge provides this unique approach with two books in one: read it in one direction and you’ll find all the tips and tools you need to manage down, establishing credibility with your team and leading in a way that both builds rapport and garners respect. Flip the book over and you’ll find success strategies for managing up, interacting successfully with your bosses and developing strong relationships. In the Managing Up side of this book, you will learn how to manage your relationships and responsibilities as an employee, including how to understand the boss’s style of management; deal with dictatorial, indecisive or otherwise difficult bosses; promote yourself; ask for raises; and know when it’s time to leave a position. With key learning points, real-life examples and proven strategies for effective communication, Managing Up helps you navigate the world of office politics while staying true to yourself. Roberta Chinsky Matuson found herself tossed into management at age 24. By her own wits—and through trial and error—she succeeded and became an internationally recognized career expert and consultant, often appearing on television programs such as CBS’s The Early Show and Fox’s The O’Reilly Factor and Fox Business News. She is frequently quoted in publications such as The New York Times, The Boston Globe, Inc.com and CNBC.com, and is a top-ranking blogger for Fast Company. Roberta’s consulting firm, Human Resource Solutions (www.yourhrexperts. com), is located in Boston. Praise for Suddenly in Charge and Roberta Chinsky Matuson “Not only a practical and effective management training tool, but a comprehensive corporate survival guide. Don’t face the jungles of corporate management without this book close at hand.” —Andrew Ashley, Vice President, Bank of America “Where was this book when I started managing people? Whether it is talent selec- tion, leadership communication, performance problems, or helping your boss prosper, Suddenly in Charge is the quintessential guidebook for succeeding in the maddening—albeit fulfilling—world of management.” —Joseph Michelli, PhD, bestselling author of The Starbucks Experience, The New Gold Standard, and When Fish Fly “When I made the leap into a senior leadership position at a small software com- pany and was ‘suddenly in charge,’ Roberta’s guidance and insight were instru- mental in helping me identify the key strategies and approaches for resolving organizational and management issues.” —Rose Eastman, Senior Director, Technical Program Management and former Vice President of Operations, Enterprise Knowledge Systems “Suddenly in Charge is a must-read playbook for the new manager…. Delivered in a unique and creative way, Roberta Matuson equips the new manager with practical tools and examples that set their course for success in all directions.” —Barbara Callan-Bogia, Vice President, Organization Development & North American Retail Human Resources, Office DEPOT “Being thrown into a new manager’s role can be a lot like an ice water bath— shocking and exhilarating all at the same time! Roberta Matuson takes what can be a daunting experience and creates a step-by-step guide for new managers. Her insight, practical tips, and real-life scenarios make this book a critical read for any new manager. Suddenly in Charge proves that you don’t have to learn everything the hard way!” —Jay B. Hargis, Director of Learning and Development, Tufts Medical Center and adjunct professor of Human Resources, Suffolk University “Our industry requires us to be up to speed—management-wise—at all times. With Roberta Matuson, I never have to worry about this. I would highly recommend this book to any business owner.” —Peter Rinnig, owner, QRST’s “When both time and money are scarce, Suddenly in Charge is a must-have for all new supervisors or managers. Matuson’s experience working in the trenches is evi- dent and the book is written in a straightforward, understandable, and authentic manner. Oh, how I wish I had this book many years ago when I moved from an individual contributor role into a management position!” —Patricia Hunt Sinacole, CEO and Founder, First Beacon Group LLC and Job Doc columnist for The Boston Globe “I was incredibly fortunate to find Roberta as a mentor right out of college. She com- pletely prepared me to step in and be ‘suddenly in charge’ in subsequent positions.” —Megan Caradonna, Customer Service and Production Manager, Little Sib LLC “Roberta Matuson’s Suddenly in Charge offers compelling lessons for both employees and their bosses…. Comprehensive in sweep and replete with suggestions, this informative read is relevant for all levels.” —David Boyd, professor, Management and Organizational Development Group, College of Business Administration, Northeastern University “Have you just parachuted in for a hard landing in management? Dust yourself off and read Roberta Matuson’s spot-on primer for new managers. Matuson offers nuanced advice on how to succeed on all fronts from day one.” —John Rossheim, Senior Contributing Writer, Monster “When it comes to management of people, Roberta sees through all the noise to the heart of the matter.” —Mark Spitzer, President, Photonic Glass Corporation “Roberta Chinsky Matuson has leveraged years of experience and her significant insights into generational differences to develop a primer for managers of all ages and levels in an organization. Her direct, no-nonsense writing style results in many useful take-aways in every chapter. Be sure to read both sides of the book; as she points out, managing up is just as important to an executive’s success as the abil- ity to manage down!” —Jerel Golub, President, COO, Price Chopper Supermarkets/ Golub Corporation “The advice I have received from Roberta over the years regarding leadership mat- ters has been invaluable. It will be great to now have a resource like Suddenly in Charge to access whenever I need it.” —Russell Whitaker, Senior Vice President, Broadcast Pix “Roberta’s knowledge and expertise in HR is amazing! Her advice in dealing with junior- and senior-level managers and executives is truly exceptional! She is a wonderful person who has been an extraordinary mentor.” —Pam Hoey, HR Director, Sentient Jet Suddenly in Charge MANAGING UP, Managing Down, Succeeding All Around ROBERTA CHINSKY MATUSON First published by Nicholas Brealey Publishing in 2011. 20 Park Plaza, Suite 1115A 3-5 Spafield Street, Clerkenwell Boston, MA 02116, USA London, EC1R 4QB, UK Tel: + 617-523-3801 Tel: +44-(0)-207-239-0360 Fax: + 617-523-3708 Fax: +44-(0)-207-239-0370 www.nicholasbrealey.com © 2011 by Roberta Chinsky Matuson All rights reserved. No part of this publication may be reproduced in any man- ner whatsoever without written permission from the publisher, except in the case of brief quotations embodied in critical articles or reviews. Printed in the United States of America 15 14 13 12 11 1 2 3 4 5 ISBN: 978-1-85788-561-3 Library of Congress Cataloging-in-Publication Data Matuson, Roberta Chinsky. Suddenly in charge : managing up, managing down, succeeding all around /Roberta Chinsky Matuson. p. cm. 1. Industrial management. I. Title. HD31.M3388 2011 650.1’3—dc22 2010040272 B efore we begin, let’s get one thing straight. Managing UP is not about brown-nosing, nor is it about becoming the boss’s favor- ite. It’s about learning how to work within the confines of an organization to get what you need, while helping your boss and the organization meet their objectives. It’s about using influence, and act- ing with integrity and purpose. Managing UP is a skill that can be developed through practice. However, like many things in life, just when you think you’ve got it nailed down, the circumstances change. For example, you may have finally figured out how to best manage your boss right before being assigned a new boss. Or you may have mastered the game of office politics only to find that the board has been turned upside down and you must start again. It’s been over twenty-five years since I began practicing this skill and I still refer to the books I used when I first started fine-tuning my craft. I hope you will do the same with this book. Read it, practice, and when done, place it on your bookshelf so that you can reference it when you most need it. Send me an e-mail at
The list of books you might like
