SUCCESS MADE SIMPLE SUCCESS MADE SIMPLE An Inside Look at Why Amish Businesses Thrive ERIK WESNER ForewordbyDonaldB.Kraybill Copyright©2010byErikWesner.Allrightsreserved. PublishedbyJossey-Bass AWileyImprint 989MarketStreet,SanFrancisco,CA94103-1741—www.josseybass.com Nopartofthispublicationmaybereproduced,storedinaretrievalsystem,ortransmittedinany formorbyanymeans,electronic,mechanical,photocopying,recording,scanning,orotherwise, exceptaspermittedunderSection107or108ofthe1976UnitedStatesCopyrightAct,with- outeitherthepriorwrittenpermissionofthepublisher,orauthorizationthroughpaymentofthe appropriateper-copyfeetotheCopyrightClearanceCenter,Inc.,222RosewoodDrive,Danvers, MA01923,978-750-8400,fax978-646-8600,orontheWebatwww.copyright.com.Requeststo thepublisherforpermissionshouldbeaddressedtothePermissionsDepartment,JohnWiley& Sons,Inc.,111RiverStreet,Hoboken,NJ07030,201-748-6011,fax201-748-6008,oronlineat www.wiley.com/go/permissions. ReadersshouldbeawarethatInternetWebsitesofferedascitationsand/orsourcesforfurther informationmayhavechangedordisappearedbetweenthetimethiswaswrittenandwhenitis read. LimitofLiability/DisclaimerofWarranty:Whilethepublisherandauthorhaveusedtheirbest effortsinpreparingthisbook,theymakenorepresentationsorwarrantieswithrespecttotheaccu- racyorcompletenessofthecontentsofthisbookandspecificallydisclaimanyimpliedwarranties ofmerchantabilityorfitnessforaparticularpurpose.Nowarrantymaybecreatedorextendedby salesrepresentativesorwrittensalesmaterials.Theadviceandstrategiescontainedhereinmaynot besuitableforyoursituation.Youshouldconsultwithaprofessionalwhereappropriate.Neither thepublishernorauthorshallbeliableforanylossofprofitoranyothercommercialdamages, includingbutnotlimitedtospecial,incidental,consequential,orotherdamages. Jossey-Bassbooksandproductsareavailablethroughmostbookstores.TocontactJossey-Bass directlycallourCustomerCareDepartmentwithintheU.S.at800-956-7739,outsidetheU.S.at 317-572-3986,orfax317-572-4002. Jossey-Bassalsopublishesitsbooksinavarietyofelectronicformats.Somecontentthatappearsin printmaynotbeavailableinelectronicbooks. LibraryofCongressCataloging-in-PublicationData Wesner,Erik,1978- Successmadesimple:aninsidelookatwhyAmishbusinessesthrive/ErikWesner; forewordbyDonaldB.Kraybill.–1sted. p.cm. Includesbibliographicalreferencesandindex. ISBN978-0-470-44237-1(cloth) 1. Successinbusiness.2. Amish–Sociallifeandcustoms. I.Title. HF5386.W4432010 658.4(cid:2)09–dc22 2009048407 PrintedintheUnitedStatesofAmerica FIRSTEDITION HBPrinting10 9 8 7 6 5 4 3 2 1 Formyparents, StanandWanda contents Foreword ix byDonaldB.Kraybill Preface:UnearthingtheSecrets xiii ANoteonNames xix 1 eye to the horizon 1 CultivatingaVisionandThrivingThroughCrisis 2 getting smart 27 Hands-OnVersustheHallowedHalls 3 market-bound 49 ExcellingatSalesandMarketing 4 doing unto others 75 TheCrucialCustomerRelationship 5 choosing up sides 103 GettingtheRightPeopleinPlace 6 fishing lessons 127 EmpoweringYourMostValuableAsset 7 around the edges 155 HoninganEfficiencyMentality vii viii Contents 8 the big picture 183 GettingWhatYouCameFor conclusion 205 BarnRaising appendix 207 ResearchandInterviewMethodology Bibliography 211 Acknowledgments 215 AbouttheAuthor 217 Index 219
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