Structured Mentoring for Sure Success

171 Pages·2008·14.577 MB·English

by  Rousseau, Meta

Structured Mentoring
Sure Success
for
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Structured Mentoring
Sure Success
for
Meta Rousseau
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Disclaimer
The recommendations, advice, descriptions, and the methods in this book are
presented solely for educational purposes. The author and publisher assume no
liability whatsoever for any loss or damage that results from the use of any of the
material in this book. Use of the material in this book is solely at the risk of the user.
Copyright© 2008 by
PennWell Corporation
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Tulsa, Oklahoma 74112-6600 USA
1-800-752-9764
[phone]
[email protected]
www.pennwellbooks.com
www.pennwell.com
Managing Editor: Marla Patterson
Production Manager: Sheila Brock
Production Editor: Tony Quinn
Book Designer: Susan E. Ormston
Cover Designer: Matt Berkenbile
Library of Congress Cataloging-in-Publication Data
Rousseau, Meta, 1956-
Structured mentoring for sure success / Meta Rousseau.
p. cm.
Includes bibliographical references and index.
ISBN 978-1-59370-173-4
1. Employees–Coaching of. 2. Mentoring in business. I. Title.
HF5549.5.C53R68 2008
658.3’124–dc22
2008021709
All rights reserved. No part of this book may be reproduced,
stored in a retrieval system, or transcribed in any form or by any means,
electronic or mechanical, including photocopying or recording,
without the prior permission of the publisher.
Printed in the United States of America
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Contents
Preface ix
Acknowledgments xi
Introduction 1
Toward Consistent Quality and Effectiveness 2
Who Should Read This Book? 2
At a Glance 2
1 Toward Greater Clarity 5
What Is Mentoring? 6
Mentoring versus Coaching 7
Mentoring and Competency-Based Training 11
Knowledge and Skills—Explicit and Tacit 18
Reflection 20
References 21
2 Structured Mentoring—More than Goals and Objectives 23
Inconsistent Outcomes 23
Features of Structured Mentoring 25
Structured Mentoring Programs 27
Hierarchical framework 27
Program components 28
Reflection 33
References 34
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vi Structured Mentoring Contents vii
3 Purpose, Relationship, Scope, and Complexity 35
Purpose: Mentorship Types 36
Role transition 36
Onboarding 36
Knowledge transfer 37
Career advancement 39
Relationship: Mentorship Models 40
Traditional, one-to-one mentorships 40
Mentorship teams 41
Mentorship networks 42
Scope: Mentorship Size 47
Reach and depth 47
Duration 48
Macro-, mini-, and micro-mentorships 49
Complexity 51
Reflection 53
References 54
4 Mentorship Teams 55
Roles and Responsibilities 56
Mentors 56
Roles and competencies 56
Mentors and managers 61
Mentees 64
Subject-Matter Experts 66
Mentoring Program Coordinators 69
Mentoring Experts 71
Matching 73
Team Building 76
Reflection 78
References 79
5 Key Practices and Tools 81
A Multidisciplinary Foundation 82
Competency-based training 83
Instructional design 84
Coaching 85
Mentoring 85
Knowledge management 85
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vi Structured Mentoring Contents vii
The Structured Mentoring Process 86
Planning and analysis 88
Design 88
Development 89
Implementation, evaluation, and improvement 89
The Structured Mentoring Toolkit 89
Reflection 92
References 93
6 Development, Implementation, and Improvement 95
Planning and Analysis 97
High-impact mentorships 97
Mentorship details 98
Design and Development 101
Mentorship overview 101
Curriculum 102
SMART objectives 111
Strategies 118
Resources 122
Schedules 124
Implementation, Evaluation, and Continuous Improvement 125
Customization and implementation 125
Unique strengths 125
Evaluation and improvement 126
Reflection 127
References 128
7 Lessons Learned 129
Executive and Management Support 129
Recurrent Implementation 130
Mentoring from Afar 135
Value Added 137
Reflection 137
Glossary 139
Index 149
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ix
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