Strategies Agency Managers Use to Retain Recruiting Staff PDF
Preview Strategies Agency Managers Use to Retain Recruiting Staff
Walden University ScholarWorks Walden Dissertations and Doctoral Studies Walden Dissertations and Doctoral Studies Collection 2016 Strategies Agency Managers Use to Retain Recruiting Staff Andrew Edward Borg Walden University Follow this and additional works at:https://scholarworks.waldenu.edu/dissertations Part of theFinance and Financial Management Commons This Dissertation is brought to you for free and open access by the Walden Dissertations and Doctoral Studies Collection at ScholarWorks. It has been accepted for inclusion in Walden Dissertations and Doctoral Studies by an authorized administrator of ScholarWorks. For more information, please [email protected]. Walden University College of Management and Technology This is to certify that the doctoral study by Andrew Borg has been found to be complete and satisfactory in all respects, and that any and all revisions required by the review committee have been made. Review Committee Dr. Gwendolyn Dooley, Committee Chairperson, Doctor of Business Administration Faculty Dr. Steve Roussas, Committee Member, Doctor of Business Administration Faculty Dr. Kevin Davies, University Reviewer, Doctor of Business Administration Faculty Chief Academic Officer Eric Riedel, Ph.D. Walden University 2016 Abstract Strategies Agency Managers Use to Retain Recruiting Staff by Andrew E. Borg MBA, Saint John’s University, 1996 BS, SUNY Stony Brook University, 1986 Doctoral Study Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Business Administration Walden University September 2016 Abstract The high rate of employee turnover in the staffing industry is costly and impedes sustainability of employment agencies. The focus of this qualitative single case study explored strategies that 10 human resource managers (HRMs) and 5 HR directors used to retain recruiting staff at one regional recruiting agency in the southeastern region of the United States. The target population and research site were selected because of prior success in employee retention strategies. The conceptual framework grounding this study was sustainability theory. Methodological triangulation was achieved with semistructured interviews and focus group data. Data were thematically analyzed using Atlas.ti7, and all interpretations from the data were member checked to ensure the trustworthiness of findings. Emergent themes from the analysis revealed that these HRMs and HR directors increased employee job training, improved transparency in strategic planning and business practices, and enhanced communication of their employees’ roles and responsibilites. The application of the findings may contribute to social change by providing HRMs and directors with insights that could improve employee retention and organizational sustainability. Stakeholders may benefit from an increased understanding of employee retention strategies and potentially reduce employee turnover for the local community. Strategies Agency Managers Use to Retain Recruiting Staff by Andrew E. Borg MBA, Saint John’s University, 1996 BS, SUNY Stony Brook University, 1986 Doctoral Study Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Business Administration Walden University September 2016 Dedication Everything I undertake is for Joyce Borg, Zachary Garrett Borg, and Jake Tyler Borg. All of my family members and close friends have each influenced me beyond words. Gwen, we did this. Joyce, you are the only person who truly knows the perseverance taken to accomplish this goal. I love you. Acknowledgments I would like to thank Dr. Gwendolyn Dooley for her guidance and patience with me throughout the doctoral study process, as well as my committee members, Dr. Steve Roussas and Dr. Kevin Davies. Thanks to the director of the DBA program and Walden University. Special thanks to my guardian angel and editor (www.storm- notes.webs.com) Dr. Rya Henderson-Carter for without her friendship, endless support, and trust this would still be a work in process. Thank you to Willie Johnson for our friendship. I sincerely thank all the participants who contributed to this research. Table of Contents List of Tables ..................................................................................................................... iv Section 1: Foundation of the Study ......................................................................................1 Problem Statement .........................................................................................................3 Purpose Statement ..........................................................................................................3 Nature of the Study ........................................................................................................4 Research Question .........................................................................................................5 Conceptual Framework ..................................................................................................6 Assumptions, Limitations, and Delimitations ................................................................8 Assumptions ............................................................................................................ 8 Limitations .............................................................................................................. 9 Delimitations ........................................................................................................... 9 Significance of the Study ...............................................................................................9 Contribution to Business Practice ......................................................................... 10 Implications for Social Change ............................................................................. 10 A Review of the Professional and Academic Literature ..............................................11 Sustainability Theory ............................................................................................ 11 Efficiency Wage Theory ....................................................................................... 20 Applicability of Theory to Industry ...................................................................... 25 History of the United States Staffing Industry ...................................................... 26 Practices of Human Resource Professionals ......................................................... 28 Sales Sector ........................................................................................................... 30 i Retention through Recruitment Practice ............................................................... 30 Employee Turnover and Operational Performance .............................................. 33 Costs and Effects of Downsizing .......................................................................... 38 Organizational Effectiveness and Competitive Advantage .................................. 39 Policy ................................................................................................................... 41 Section 2: The Project ........................................................................................................44 Purpose Statement ........................................................................................................44 Role of the Researcher .................................................................................................44 Participants ...................................................................................................................46 Research Method and Design ......................................................................................47 Research Method .................................................................................................. 48 Research Design...........................................................................................................49 Population and Sampling .............................................................................................52 Ethical Research...........................................................................................................54 Data Collection ............................................................................................................56 Data Collection Instruments ................................................................................. 56 Data Collection Technique ................................................................................... 59 Data Organization Techniques .............................................................................. 61 Data Analysis ...............................................................................................................62 Reliability and Validity ......................................................................................... 65 Section 3: Application to Professional Practice and Implications for Change ..................71 Presentation of the Findings.........................................................................................71 ii Themes .........................................................................................................................74 Implications for Social Change ....................................................................................86 Recommendations for Action ......................................................................................87 Recommendations for Further Study ...........................................................................88 Reflections ...................................................................................................................88 Summary and Study Conclusions ................................................................................89 References ..........................................................................................................................91 Appendix A: Invitation to Participate in Research Study ................................................126 Appendix B : Consent Form ............................................................................................128 1 Appendix C: Interview Questions ....................................................................................129 Appendix D: Interview Protocol ......................................................................................130 Appendix D : Focus Group Protocol ...............................................................................133 1 Appendix E: NIH Certificate ...........................................................................................136 Appendix F: Letter of Cooperation ..................................................................................137 iii
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