Strategic Information Technology and Portfolio Management PDF
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Strategic Information Technology and Portfolio Management Albert Wee Kwan Tan National University of Singapore, Singapore Petros Theodorou Athens University of Economics and Business, Greece InformatIon scIence reference Hershey • New York Director of Editorial Content: Kristin Klinger Director of Production: Jennifer Neidig Managing Editor: Jamie Snavely Assistant Managing Editor: Carole Coulson Typesetter: Kim Barger Cover Design: Lisa Tosheff Printed at: Yurchak Printing Inc. Published in the United States of America by Information Science Reference (an imprint of IGI Global) 701 E. Chocolate Avenue, Suite 200 Hershey PA 17033 Tel: 717-533-8845 Fax: 717-533-8661 E-mail: [email protected] Web site: http://www.igi-global.com and in the United Kingdom by Information Science Reference (an imprint of IGI Global) 3 Henrietta Street Covent Garden London WC2E 8LU Tel: 44 20 7240 0856 Fax: 44 20 7379 0609 Web site: http://www.eurospanbookstore.com Copyright © 2009 by IGI Global. All rights reserved. No part of this publication may be reproduced, stored or distributed in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher. Product or company names used in this set are for identi.cation purposes only. Inclusion of the names of the products or companies does not indicate a claim of ownership by IGI Global of the trademark or registered trademark. Library of Congress Cataloging-in-Publication Data Strategic information technology and portfolio management / Albert Wee Kwan Tan and Petros Theodorou, editor. p. cm. Includes bibliographical references and index. Summary: "The objectives of the proposed book are to provide techniques and tools appropriate for building application portfolios and develop strategies that increase financial performance"--Provided by publisher. Includes bibliographical references. ISBN 978-1-59904-687-7 (hardcover) -- ISBN 978-1-59904-689-1 (ebook) 1. Information technology--Management. 2. Information technology--Cost effectiveness. 3. Strategic planning. I. Tan, Albert Wee Kwan, 1962- II. Theodorou, Petros. HD30.2.S7878 2009 658.4'038--dc22 2008033947 British Cataloguing in Publication Data A Cataloguing in Publication record for this book is available from the British Library. All work contributed to this book is original material. The views expressed in this book are those of the authors, but not necessarily of the publisher. If a library purchased a print copy of this publication, please go to http://www.igi-global.com/agreement for information on activating the library's complimentary electronic access to this publication. Editorial Advisory Board Spyros Lioukas, Athens University of Economics & Business, Greece Evangelos Magirou, Athens University of Economics & Business, Greece David Van Over, University of Wollongong, UAE Albert Tan, National University of Singapore, Singapore Petros Theodorou, Athens University of Economics & Business, Greece List of Reviewers Costas Sfakianos, Public Power Corporation, Department of Energy Management, Greece David Van Over, University of Wollongong, UAE Albert Tan, National University of Singapore, Singapore Petros Theodorou, Athens University of Economics & Business, Greece Evangelos Magirou, Athens University of Economics & Business, Greece Dimitrios K. Vasilakis, Athens University of Economics & Business, Greece Bouritas Theodoros, Athens University of Economics & Business, Greece Dimitrios Karyampas, University of London, UK Al Lederer, University of Kentucky, USA Alice Johnson, North Carolina Agricultural and Technical State University, USA Jim Montgomery, Paragon Technology Group, USA Teay Shawyun, Assumption University of Thailand, Thailand Eric Kenji Tachibana, Singapore Management University, Singapore Luke Ho, Staffordshire University, UK Table of Contents Preface ................................................................................................................................................xvi Section I Emerging Concepts in SISP Chapter I Use of Information Technology Investment Management to Manage State Government Information Technology Investments .....................................................................................................1 David Van Over, University of Wollongong, Dubai Chapter II An Information Technology Planning Framework for an Industry Cluster ..........................................23 Albert Wee Kwan Tan, National University of Singapore, Singapore Chapter III Strategic Market Driven IS/IT Planning Model ....................................................................................39 Teay Shawyun, Assumption University of Thailand, Thailand Chapter IV Fuzzy Modelling for Integrated Strategic Planning for Information Systems and Business Process Design ......................................................................................................................................59 Dimitris K. Kardaras, Athens University of Economics and Business, Greece Bill Karakostas, City University, UK Section II Information Technology Portfolio Management Chapter V IT Portfolio Management: A Holistic Approach to Outsourcing Decisions .........................................79 Luke Ho, Staffordshire University, UK Anthony S. Atkins, Staffordshire University, UK Chapter VI A Scenarios-Based Methodology for IT Portfolio Planning ...............................................................107 Stanley Loh, Catholic University of Pelotas and Lutheran University of Brazil, Brazil Ramiro Saldaña, Catholic University of Pelotas, Brazil Leo Faller Becker, Catholic University of Pelotas, Brazil Chapter VII Information Technology Portfolio Management: A Meta-Heuristic Optimization Approach ............118 Vassilis Syrris, Aristotle University of Thessaloniki, Greece Chapter VIII Strategic IT Portfolio Management for Development of Innovative Competences ...........................150 Dejan Petrović, University of Belgrade, Serbia Marko Mihić, University of Belgrade, Serbia Biljana Stošić, University of Belgrade, Serbia Chapter IX Developing an E-Government Roadmap for Developing Countries ..................................................170 Cuthbert Shepherdson, KDI Asia Pte Ltd, Singapore Albert Wee Kwan Tan, National University of Singapore, Singapore Van Nam Tran, National Economics University, Vietnam Chapter X Adopting the IT (RPM) Model to Enhance the Value of IT ...............................................................187 Anand Sanwal, Brilliont, USA Subhradeep Mohanty, American Express, USA Section III Capability Development Chapter XI CEO/CIO Communication and the Strategic Grid Dimensions .........................................................206 Alice M. Johnson, North Carolina A&T State University, USA Albert L. Lederer, University of Kentucky, USA Chapter XII Strategic Capital Capacity and Capability Management of IS/IT ......................................................230 Teay Shawyun, Assumption University of Thailand, Thailand Chapter XIII Challenges in Implementing Information Technology Plan ...............................................................250 Evon M. O. Abu-Taieh, The Arab Academy for Banking and Financial Sciences, Jordan Asim A. El Sheikh, The Arab Academy for Banking and Financial Sciences, Jordan Jeihan M. Abu-Tayeh, Ministry of Planning and International Cooperation, Jordan Section IV Enterprise Architecture Chapter XIV Optimizing IT Implementation by Using the Enterprise Architecture Approach (EA): The Case of a Telecommunications Operator .....................................................................................261 Anthony Ioannidis, Athens University of Economics and Business, Greece Nikolaos Skarpetis, University of the Aegean, Greece Chapter XV Strategic Technology Engineering Planning .......................................................................................275 Tony C. Shan, IBM, USA Winnie W. Hua, CTS Inc., USA Chapter XVI Object-Oriented Software Design Patterns Applied to IT Management Theory ................................296 Eric Tachibana, National University of Singapore, Singapore David Ross Florey, Merrill Lynch Global Business Technology, Singapore Section V Further Readings Chapter XVII The Interplay of Strategic Management and Information Technology ...............................................314 Zaiyong Tang, Louisiana Tech University, USA Bruce Walters, Louisiana Tech University, USA Chapter XVIII Information Technology Portfolio Management: Literature Review, Framework, and Research Issues ............................................................................................................................327 Ram Kumar, University of North Carolina – Charlotte, USA Haya Ajjan, University of North Carolina – Charlotte, USA Yuan Niu, University of North Carolina – Charlotte, USA Chapter XIX IT Portfolio Management: Implementing and Maintaining IT Strategic Alignment ..........................352 Brian H. Cameron, The Pennsylvania State University, USA Chapter XX IT Portfolio Management: A Pragmatic Approach to Implement IT Governance ..............................378 Muralidharan Ramakrishnan, Process Symphony, Australia Chapter XXI Planning and Control and the Use of Information Technology in Mental Healthcare Organizations .....................................................................................................................394 I.J. Baars, Maastricht University, The Netherlands G.G. Van Merode, Board of Maastricht University Medical Center & Maastricht University, The Netherlands Chapter XXII Examining the Approach Used for Information Technology Investment Decisions by Practitioners Responsible for IT Planning in Namibia .......................................................................402 Karna Naidoo, University of KwaZulu-Natal, South Africa Compilation of References ...............................................................................................................408 About the Contributors ....................................................................................................................437 Index ...................................................................................................................................................444 Detailed Table of Contents Preface ................................................................................................................................................xvi Section I Emerging Concepts in SISP Chapter I Use of Information Technology Investment Management to Manage State Government Information Technology Investments .....................................................................................................1 David Van Over, University of Wollongong, Dubai This chapter focuses on the methods and means of creating a linkage between business requirements and the IT investments that can address those requirements. An ITIM framework is proposed, which addresses three key elements of ITIM: what decisions are to be made, who should make the decisions, and how decisions are to be made and monitored. ITIM is a management process that provides for the identification (pre-selection), selection, control, and evaluation of business driven IT investments across the investment lifecycle. Chapter II An Information Technology Planning Framework for an Industry Cluster ..........................................23 Albert Wee Kwan Tan, National University of Singapore, Singapore This chapter describes an industry approach to IS Planning that has been used effectively in Singapore to develop the IT capabilities of each industry. More specifically, the different stages in planning and executing an industry scale IT project for supply chain management are discussed here based on an example from Singapore. This generic framework proposed can be used in any industry where IT plays a strategic role for industry transformation. Chapter III Strategic Market Driven IS/IT Planning Model ....................................................................................39 Teay Shawyun, Assumption University of Thailand, Thailand This chapter proposes an externalized approach to IS Planning by identifying the market driven needs through the firm’s value proposition to the customer derived from the product/service consumption. The market based push-pull framework is to ensure that the push strategy of the firm in what it wants to offer and at a price that it intends to offer is matched with the pull strategy of the market in what it wants to buy and at a price it is willingly to pay. A case study of how a university revamp its Informa- tion Management System by aligning the external and the internal elements is used to illustrate this reconciliation in its market driven IS/IT planning. Chapter IV Fuzzy Modelling for Integrated Strategic Planning for Information Systems and Business Process Design ......................................................................................................................................59 Dimitris K. Kardaras, Athens University of Economics and Business, Greece Bill Karakostas, City University, UK This chapter describes a new approach to utilize a Fuzzy Cognitive Map to align strategic objectives with IS opportunities that exist at the level of business processes. It exemplifies fuzzy cognitive map- ping in SISP, and illustrates how the strategic alignment between the business and IT domains can be realized. Section II Information Technology Portfolio Management Chapter V IT Portfolio Management: A Holistic Approach to Outsourcing Decisions .........................................79 Luke Ho, Staffordshire University, UK Anthony S. Atkins, Staffordshire University, UK This chapter provides an introduction to advent of Information Technology Outsourcing (ITO) and its impact on portfolio management in modern day decision-making. Specifically, it outlines the use of the Application Portfolio Matrix (APM) by companies in formulating their strategic IT direction and why such techniques may be unsuitable for outsourcing decisions. It presents an analysis of ten outsourcing decision-making frameworks, identified from the literature, highlighting their commonalities, strengths, deficiencies, and the potential misalignment between the theory and practice of outsourcing as deter- mined by focus group discussions. Chapter VI A Scenarios-Based Methodology for IT Portfolio Planning ...............................................................107 Stanley Loh, Catholic University of Pelotas and Lutheran University of Brazil, Brazil Ramiro Saldaña, Catholic University of Pelotas, Brazil Leo Faller Becker, Catholic University of Pelotas, Brazil The goal of this chapter is to present an adaptation of the scenario-based methodology for IT and Infor- mation Systems Planning. It describes in details each step of the proposed methodology and discusses a study case. Steps include the identification of different scenarios and their corresponding antecedent events, the determination of probabilities, and consequences of the events, how to calculate risks and how to plan Information Systems and IT resources to manage each scenario.
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