Strategic Information Systems: Concepts, Methodologies, Tools, and Applications (4 - Volumes)

2751 Pages·2009·42.13 MB·English

by  M. Gordon Hunter

Strategic Information
Systems:
Concepts, Methodologies,
Tools, and Applications
M. Gordon Hunter
University of Lethbridge, Canada
InformatIon scIence reference
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Library of Congress Cataloging-in-Publication Data
Strategic information systems : concepts, methodologies, tools, and
applications / M. Gordon Hunter, editor.
v. cm.
Includes bibliographical references and index.
Summary: “This 4-volume set provides a compendium of comprehensive advanced
research articles written by an international collaboration of experts
involved with the strategic use of information systems”--Provided by
publisher.
ISBN 978-1-60566-677-8 (hardcover) -- ISBN 978-1-60566-678-5 (ebook) 1.
Management information systems. 2. Information technology--Management. 3.
Strategic planning. 4. Management information systems. I. Hunter, M. Gordon.
HD30.213.S774 2010
658.4’038011--dc22
2009025715
British Cataloguing in Publication Data
A Cataloguing in Publication record for this book is available from the British Library.
All work contributed to this book set is original material. The views expressed in this book are those of the authors, but not necessarily of
the publisher.
Editor-in-Chief
Mehdi Khosrow-Pour, DBA
Editor-in-Chief
Contemporary Research in Information Science and Technology, Book Series
Associate Editors
Steve Clarke
University of Hull, UK
Murray E. Jennex
San Diego State University, USA
Annie Becker
Florida Institute of Technology USA
Ari-Veikko Anttiroiko
University of Tampere, Finland
Editorial Advisory Board
Sherif Kamel
American University in Cairo, Egypt
In Lee
Western Illinois University, USA
Jerzy Kisielnicki
Warsaw University, Poland
Keng Siau
University of Nebraska-Lincoln, USA
Amar Gupta
Arizona University, USA
Craig van Slyke
University of Central Florida, USA
John Wang
Montclair State University, USA
Vishanth Weerakkody
Brunel University, UK
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List of Contributors
Ahmed, M. Daud \ Manukau Institute of Technology, New Zealand ................................................662
Aivalis, Konstantinos \ ICAP, Greece .................................................................................................42
Alcántara, Abraham \ Universidad Nacional Autónoma de México, Mexico ................................2650
Alegría, Carlos \ Universidad Nacional Autónoma de México, Mexico .........................................2650
Anke, Jürgen \ SAP Research CEC Dresden, Germany ....................................................................970
Arisoy, Ozlem \ University of Pittsburgh, USA .................................................................................204
Armour, Frank J. \ Armour IT LLC, USA .........................................................................................397
Armstrong, Deborah J. \ Florida State University, USA ................................................................1925
Averweg, Udo Richard \ eThekwini Municipality and University
of KwaZulu-Natal, South Africa ............................................................................................122, 1274
Ávila, Ana L. \ Universidad Nacional Autónoma de México, Mexico .............................................2650
Aziz, Romana \ COMSATS Institute of Information Technology, Pakistan .....................................2130
Balakrishnan, Jaydeep \ University of Calgary, Canada ...............................................................2206
Barrera, Renato \ Universidad Nacional Autónoma de México, Mexico .......................................2650
Bartczak, Summer E. \ University of Central Arkansas, USA .........................................................788
Batista, Luciano C. \ University of Exeter, UK ...............................................................................1142
Bechlioulis, Aris \ University of Ioannina, Michaelideion Cardiology Center, Greece ..................1520
Belardo, Salvatore \ University of Albany, USA ................................................................................471
Bharati, Pratyush \ University of Massachusetts, Boston, USA .....................................................1765
Bhattacharjya, Jyotirmoyee \ The University of Sydney, Australia ...............................................1308
Bidanda, Bopaya \ University of Pittsburgh, USA ............................................................................204
Bouras, Abdelaziz \ University of Lyon, France ...............................................................................680
Bowen, Frances \ University of Calgary, Canada ...........................................................................2206
Brehm, Nico \ Carl-von-Ossietzky-Universität Oldenburg, Germany .............................................2310
Brimhall, Bradley B. \ University of Colorado School of Medicine, USA ......................................1483
Brown, Ahern \ HDR Inc., USA .......................................................................................................2345
Bruque-Cámara, Sebastián \ University of Jaén, Spain ................................................................1999
Burns, James R. \ Texas Tech University, USA ...............................................................................1804
Cai, Shaohan \ Carleton University, Canada ..................................................................................1870
Carter, Lemuria \ North Carolina Agricultural and Technical State University, USA ...................1297
Cater-Steel, Aileen \ University of Southern Queensland, Australia ................................................490
Cavalheiro, Gabriel \ Ernst & Young, NL .........................................................................................504
Cervantes, Francisco \ Universidad Nacional Autónoma de México, Mexico ...............................2475
Chan, Hock Chuan \ National University of Singapore, Singapore ...............................................1096
Chan, Peter C. \ Hewlett Packard, USA ..........................................................................................2665
Chang, Hsiu-Hua \ National Central University and Tajen University, Taiwan .............................1344
Chang, Vanessa \ Curtin University of Technology, Australia ........................................................1308
Chau, Patrick Y. K. \ The University of Hong Kong, Hong Kong ....................................................298
Chaudhury, Abhijit \ Bryant University, USA ................................................................................1765
Chen, Injazz J. \ Cleveland State University, USA ..........................................................................1327
Chen, Peter P. \ Lousiana State University, USA ...............................................................................731
Chen, Qiyang \ Montclair State University, USA ..............................................................................579
Choi, Beomjin \ California State University – Sacramento, USA ...................................................1398
Choi, Hyung Rim \ Dong-A University, Korea .................................................................................794
Chou, Huey-Wen \ National Central University, Taiwan ................................................................1344
Chowdhury, Rajneesh \ CHR Global Consulting Services, India ..................................................2154
Ciganek, Andrew P. \ Jacksonville State University, USA ..............................................................1696
Conger, Sue \ University of Dallas, USA .........................................................................................2606
Cunningham, Colleen \ Drexel University, USA ...............................................................................731
Curran-Kelly, Catherine \ University of Massachusetts Darmouth, USA .....................................2345
Dahanayake, Ajantha \ Georgia College & State University, USA ..................................................504
Davis, Ashley \ University of Georgia, USA ....................................................................................2410
de Carvalho, Marly Monteiro \ University of São Paolo, Brazil .......................................................20
de Sousa, André Gomes \ Federal University of Campina Grande, Brazil ....................................2542
de Sousa Baptista, Cláudio \ Federal University of Campina Grande, Brazil...............................2542
Deokar, Amit V. \ Dakota State University, USA .............................................................................1429
Devadasan, S. R. \ PSG College of Technology, Coimbatore, India .................................................561
Digman, L. A. \ University of Nebraska, USA .................................................................................2012
Do, Hong-Hai \ SAP Research CEC Dresden, Germany ...................................................................970
do Nascimento, Fabiana Ferreira \ Federal University of Campina Grande, Brazil ....................2542
Dolgui, A. \ Ecole Nationale Supérieure des Mines de Saint-Etienne, France ..................................591
Doyle, Liam \ Waterford Institute of Technology, Ireland ..................................................................194
Drnevich, Paul L. \ Purdue University, USA ...................................................................................1915
Duan, Yanqing \ University of Bedfordshire, UK ......................................................................908, 938
Durant, Shauntell R. \ Hewlett Packard, USA ................................................................................2665
Eckstein, Astrid L.H. \ Independent Consultant, Canada ..............................................................2206
Edgar-Nevill, Denis \ Canterbury Christ Church University, UK .....................................................315
El Beqqali, Omar \ University of Sidi Med Ben AbdEllah, Morocco ................................................680
El-Gayar, Omar F. \ Dakota State University, USA ........................................................................1429
Emery, Chris \ U.S. Architect of Capitol, USA ..................................................................................397
England, Ellen C. \ ISN Software Corporation and Kaplan University, USA ...................................788
Esparza, David \ Universidad Nacional Autónoma de México, Mexico .........................................2650
Estrada-Marroquín, Mireya \ Universidad de las Americas-Puebla, Mexico ..............................1729
Ewing, Michael \ Monash University, Australia ................................................................................753
Exarchos, Themis P. \ University of Ioannina, Greece ...................................................................1520
Fairchild, Alea \ Tilburg University, The Netherlands.....................................................................1185
Fang, Shyh-Rong \ National Chung Hsing University, Taiwan ......................................................1778
Farion, Ken J. \ Children’s Hospital of Eastern Ontario, Canada ..................................................1501
Farr, John V. \ Stevens Institute of Technology, USA ........................................................................369
Faulkner, Stéphane \ University of Namur, Belgium ............................................................1667, 2388
Feuchtmüller, Hartmut \ T-Systems International, Germany ...........................................................978
Finnie, Gavin \ Bond University, Australia .......................................................................................236
Fischer, Thomas \ T-Systems International, Germany.......................................................................978
Fjermestad, Jerry \ New Jersey Institute of Technology, USA ........................................................2365
Forgionne, Giusseppi A. \ University of Maryland,
Baltimore County, USA ......................................................................131, 149, 699, 1230, 2244, 2475
Fotiadis, Dimitrios I. \ University of Ioannina, Greece, Michaelideion Cardiology Center, Greece,
& Biomedical Research Institute, Greece ......................................................................................1520
Frank, Moti \ HIT - Holon Institute of Technology, Israel ....................................................1171, 2475
Fritsch, Kerstin \ Johann Wolfgang Goethe University, Germany .................................................2112
Gachet, Alexandre \ University of Hawaii at Manoa, USA ..............................................................604
Gaglio, Connie Marie \ San Francisco State University, USA .......................................................1639
Gall, Verna Mae \ University of Maryland - University College, USA ...........................................2665
Gallaugher, John \ Boston College, USA ..........................................................................................102
Gammack, John \ Griffith University, Australia .................................................................................71
Gao, Jing \ University of South Australia, Australia .............................................................1412, 2039
Gao, Shan \ University of Auckland, New Zealand ............................................................................614
Gao, Wei \ Fordham University, USA ................................................................................................714
Gelman, Ovsei \ CCADET, Universidad Nacional Autónoma de México, Mexico .........................2475
Ghanbary, Abbass \ University of Western Sydney, Australia ........................................................1012
Ghormley, Yvette \ Saint Leo University, USA ................................................................................2352
Gil-Garcia, J. Ramon \ Centro de Investigación y Docencia Económicas, Mexico .......................1729
Gómez, Jorge Marx \ Carl-von-Ossietzky-Universität Oldenburg, Germany ................................2310
Grasman, Scott E. \ University of Missouri-Rolla, USA .................................................................1853
Griffin, Michael \ University of Massachusetts Darmouth, USA ....................................................2345
Gudigantala, Naveen \ Texas Tech University, USA .......................................................................1592
Gunasekaran, Angappa \ University of Massachusetts – Dartmouth, USA ...................................1667
Guschinskaya, O. \ Ecole Nationale Supérieure des Mines de Saint-Etienne, France .....................591
Guschinsky, N. \ United Institute of Informatics Problems, Belarus .................................................591
Hackenbroich, Gregor \ SAP Research CEC Dresden, Germany ....................................................970
Hanshaw, Shirley \ Mississippi State University, USA ....................................................................1297
Hartman, Jackie L. \ Colorado State University, USA ...................................................................1608
Hassan, Amir \ Lappeenranta University of Technology, Finland ..................................................1615
Hawking, Paul \ Victoria University, Australia .................................................................................382
Heng, Michael S. H. \ Universitas 21 Global, Singapore .................................................................298
Henselewski, Marc \ Deloitte Consulting GmbH, Germany .............................................................435
Hernández, Augusto D. \ Universidad Nacional Autónoma de México, Mexico............................2650
Herrera, Federico \ Victoria University of Wellington, New Zealand .............................................1077
Hietanen, Herkko \ Lappeenranta University of Technology, Finland ...........................................1615
Hillbrand, Christian \ University of Liechtenstein, Liechtenstein ..................................................2223
Hine, Michael J. \ Carleton University, Canada .............................................................................1501
Hoffman, James J. \ Texas Tech University, USA ...........................................................................1804
Hollister, Kimberly \ Montclair State University, USA .....................................................................220
Houk, Jonathan \ U.S. Architect of Capitol, USA .............................................................................397
Hsu, H. Y. Sonya \ Southern Illinois University, USA .........................................................................84
Hsu, Jeffrey \ Fairleigh Dickinson University, USA..........................................................................141
Hua, Winnie W. \ CTS Inc., USA .......................................................................................................414
Huang, Leelien Ken \ Feng Chia University, Taichung, Taiwan ....................................................1965
Huang, Li-Chun \ National Sun Yat-Sen University, Taiwan ..........................................................1889
Huang, Wayne W. \ Ohio University, USA ......................................................................................2518
Humphreys, Patrick \ London School of Economics and Political Science, UK ...........................2265
Huq, Golenur Begum \ University of Western Sydney, Australia .....................................................887
Hürster, Walter \ T-Systems International, Germany ........................................................................978
Ilavajhala, Shriram \ University of Maryland, USA .........................................................................637
Ishaq, A.F.M. \ COMSATS Institute of Information Technology, Pakistan......................................2130
Islam, Zahidul \ Independent University, Bangladesh ....................................................................2288
Jaiswal, Mahadeo \ Management Development Institute, India .....................................................2190
Jih, Wen-Jang (Kenny) \ Middle Tennessee State University, USA ................................................1778
Jin, Zhanming \ Tsinghua University, Beijing, P.R. China ..............................................................2617
Jones, Donald R. \ Texas Tech University, USA ..............................................................................1592
Jones, Sara \ University of South Australia, Australia ....................................................................1067
Jones, Tom \ University of California – Berkeley, USA ...................................................................1398
Jouett, Maureen \ Tarleton State University, Central Texas, USA ..................................................1253
Jukic, Boris \ Clarkson University, USA..........................................................................................1828
Jukic, Nenad \ Loyola University Chicago, USA ............................................................................1828
Jun, Minjoon \ New Mexico State University, USA .........................................................................1870
Jung, Don G. \ MyongJi University, Korea .....................................................................................1804
Kaisler, Stephen H. \ SET Associates, USA .......................................................................................397
Kamhawi, Emad M. \ Zagazig University, Egypt ...........................................................................1115
Kantola, Ismo \ Turku University of Applied Sciences, Finland .....................................................2173
Karyampas, Dimitrios \ University of York, UK .............................................................................2080
Kaye, Roland \ University of East Anglia, UK ......................................................................................1
Kehoe, Dennis \ University of Liverpool, UK ....................................................................................984
Keim, Tobias \ Johann Wolfgang Goethe University, Germany ......................................................2112
Kettunen, Juha \ Turku University of Applied Sciences, Finland ...................................................2173
Khanlari, Amir \ University of Tehran, Iran ...................................................................................1712
Kim, DaeSoo \ Korea University Business School, Korea ...............................................................1870
Kim, Hee-Woong \ National University of Singapore, Singapore...................................................1096
Kim, Hyun Soo \ Dong-A University, Korea .....................................................................................794
Kim, Youngjin \ Fordham University, USA .....................................................................................1559
Kirche, Elias \ Florida Gulf Coast University, USA ..........................................................................926
Kirk, John S. \ U.S. National Science Foundation, USA ..................................................................397
Klein, Anja \ SAP Research CEC Dresden, Germany .......................................................................970
Kljajić, Miroljub \ University of Maribor, Slovenia..........................................................................369
Knoell, Heinz D. \ University of Lueneburg, Germany ...................................................................1623
Ko, Hsiu-Chia \ National Sun Yat-Sen University, Taiwan ..............................................................1889
Kolp, Manuel \ Université catholique de Louvain, Belgium .................................................1667, 2388
Koop, Paul \ University of South Australia, Australia .....................................................................1067
Koronios, Andy \ University of South Australia, Australia ...................................................1412, 2039
Kwahk, Kee-Young \ Kookmin University, Korea ..........................................................................1096
Kwak, N. K. \ Saint Louis University, USA .....................................................................................1438
Lagroue III, Harold J. \ University of Louisiana - Lafayette, USA ................................................1574
Lan, Yi-chen \ University of Western Sydney, Australia ....................................................................846
Lane, Jo Ann \ University of Southern California Center for Systems
and Software Systems, USA .............................................................................................................333
Lang, Rainhart \ Chemnitz University of Technology, Germany ....................................................2120
Laurindo, Fernando José Barbin \ University of São Paolo, Brazil .................................................20
Law, Chuck C. H. \ Chaoyang University of Technology, Taiwan ..................................................1942
Lawson, Robyn \ University of Western Sydney, Australia ...............................................................887
Lee, Chang Won \ Jinju National University, Korea .......................................................................1438
Lee, Sang M. \ University of Nebraska, USA ...................................................................................2012
Lee, Su-Fang \ Overseas Chinese Institute of Technology, Taiwan .................................................1778
Lefkowitz, Jerry B. \ University of Colorado at Denver and Health Sciences Center, USA ..........1483
Leino, Timo \ Turku School of Economics, Finland ........................................................................1203
Levin, G. \ United Institute of Informatics Problems, Belarus ..........................................................591
Li, Dong \ University of Liverpool, UK ..............................................................................................984
Lim, John \ National University of Singapore, Singapore ................................................................161
Linares, Pedro \ Universidad Pontificia Comillas, Spain ...............................................................2589
Liu, Kinchung \ University of Liverpool, UK ....................................................................................984
Lloyd-Walker, Beverley \ Victoria University, Australia ................................................................1904
Loukis, Euripidis \ University of the Aegean, Greece .........................................................................42
Lübke, Daniel \ University Hannover, Germany .............................................................................2310
Luna-Reyes, Luis F. \ Universidad de las Americas-Puebla, Mexico .............................................1729
Madachy, Raymond \ University of Southern California, USA ........................................................315
Malzahn, Dirk \ OrgaTech GmbH, Germany ..................................................................................2325
Mandal, Purnendu \ Lamar University, USA......................................................................................59
Manjunath, R. \ Bangalore University, India ..................................................................................2181
Mao, En \ Nicholls State University, USA ........................................................................................1696
Mastroianni, Carlo \ Institute of High Performance Computing
and Networking CNR-ICAR, Italy .................................................................................................1680
Matherly, Laura L. \ Tarleton State University, Central Texas, USA .............................................1253
Mathews, Brian \ University of Bedfordshire, UK ............................................................................908
McBride, Neil \ De Montfort University, UK .....................................................................................520
McCready, Al D. \ McCready Manigold Ray & Co., Inc., USA ......................................................2496
McGaughey, Ronald E. \ University of Central Arkansas, USA ....................................................1667
Michalowski, Wojtek \ University of Ottawa, Canada ...................................................................1501
Mishra, Barry \ University of California, USA .................................................................................458
Mitkas, Pericles A. \ Aristotle University of Thessaloniki, Greece ...................................................867
Mohammadi, Kaveh \ Islamic Azad University of Sanandaj, Iran .................................................1712
Mora, Manuel \ Autonomous University of Aguascalientes, Mexico ..............................131, 333, 2475
Moyano-Fuentes, José \ University of Jaén, Spain .........................................................................1999
Muscatello, Joseph R. \ Kent State University, USA .............................................................1327, 1358
Nah, Fiona Fui-Hoon \ University of Nebraska-Lincoln, USA .......................................................2288
Naka, Katerina K. \ University of Ioannina, Michaelideion Cardiology Center, Greece ...............1520
Narayanan, V.K. \ Drexel University, USA .....................................................................................1925
Nauman, Abou Bakar \ COMSATS Institute of Information Technology, Pakistan .......................2130
Nelson, H. James \ Southern Illinois University Carbondale, USA ................................................1925
Nelson, Kay M. \ Southern Illinois University Carbondale, USA ...................................................1925
Neugebauer, Mario \ SAP Research CEC Dresden, Germany ..........................................................970