Strategic Information Management: Challenges and Strategies in Managing Information Systems PDF
Preview Strategic Information Management: Challenges and Strategies in Managing Information Systems
Strategic Information Management Strategic Information Management Challenges and strategies in managing information systems Third edition Robert D. Galliers and Dorothy E. Leidner OXFORD AMSTERDAM BOSTON LONDON NEW YORK PARIS SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY TOKYO Butterworth-Heinemann An imprint of Elsevier Science Linacre House, Jordan Hill, Oxford OX2 8DP 200 Wheeler Road, Burlington MA 01803 First published 1994 Second edition 1999 Third edition 2003 Copyright © 1994, 1999, R. D. Galliers, D. E. Leidner and B. Baker. All rights reserved Copyright © 2003, R. D. Galliers and D. E. Leidner. All rights reserved The right of R. D. Galliers and D. E. Leidner to be identified as the authors of this work has been asserted in accordance with the Copyright, Designs and Patents Act 1988 No part of this publication may be reproduced in any material form (including photocopying or storing in any medium by electronic means and whether or not transiently or incidentally to some other use of this publication) without the written permission of the copyright holder except in accordance with the provisions of the Copyright, Designs and Patents Act 1988 or under the terms of a licence issued by the Copyright Licensing Agency Ltd, 90 Tottenham Court Road, London, England W1T 4LP, Applications for the copyright holder’s written permission to reproduce any part of this publication should be addressed to the publisher British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library Library of Congress Cataloguing in Publication Data A catalogue record for this book is available from the Library of Congress ISBN 0 7506 5619 0 For information on all Butterworth-Heinemann publications visit our website at www.bh.com Composition by Genesis Typesetting Limited, Rochester, Kent Printed and bound in Great Britain Contents List of contributors ix Preface xi Introduction: The Emergence of Information Technology as a Strategic Issue 1 1 Developments in the Application of Information Technology in Business 3 Information technology in business: from data processing to strategic information systems E. K. Somogyi and R. D. Galliers (with a Postscript by R. D. Galliers and B. S. H. Baker) Part One: Information Systems Strategy 27 2 The Evolving Information Systems Strategy 33 Information systems management and strategy formulation: applying and extending the ‘stages of growth’ concept R. D. Galliers and A. R. Sutherland 3 Information Strategy 64 Assessment of information strategies in insurance companies M. T. Smits, K. G. van der Poel and P. M. A. Ribbers 4 The Information Technology and Management Infrastructure Strategy 89 Globalization and information management strategies J. Karimi and B. R. Konsynski 5 Change Management Strategy 113 Change agentry – the next information systems frontier M. L. Markus and R. I. Benjamin vi Contents Part Two: Information Systems Planning 147 6 Information Systems Plans in Context: A Global Perspective 151 Understanding the global information technology environment: representative world issues P. C. Palvia and S. C. Palvia 7 Approaches to Information Systems Planning 181 Experiences in strategic information systems planning M. J. Earl 8 The Information Systems Planning Process 216 Meeting the challenges of information systems planning A. L. Lederer and V. Sethi 9 Evaluating the Outcomes of Information Systems Plans 239 Managing information technology evaluation – techniques and processes L. P. Willcocks Part Three: The Information Systems Strategy–Business Strategy Relationship 261 10 Measuring the Information Systems–Business Strategy Relationship 265 Factors that influence the social dimension of alignment between business and information technology objectives B. H. Reich and I. Benbasat 11 Information Systems–Business Strategy Alignment 311 The dynamics of alignment: insights from a punctuated equilibrium model R. Sabherwal, R. Hirschheim and T. Goles 12 Strategies in Response to the Potential of Electronic Commerce 347 Market process reengineering through electronic market systems: opportunities and challenges H. G. Lee and T. H. Clark 13 The Strategic Potential of the Internet 376 Strategy and the Internet M. E. Porter Contents vii 14 Evaluating the Impact of IT on the Organization 404 The propagation of technology management taxonomies for evaluating investments in information systems Z. Irani and P. E. D. Love Part Four: Information Systems Strategy and the Organizational Environment 423 15 The Information Technology–Organizational Design Relationship 427 Information technology and new organizational forms R. Lambert and J. Peppard 16 Information Technology and Organizational Decision Making 460 The effects of advanced information technologies on organizational design, intelligence and decision making G. P. Huber 17 The Information Technology–Organizational Culture Relationship 497 Understanding information culture: integrating knowledge management systems into organizations D. E. Leidner 18 Information Systems and Organizational Learning 526 The social epistemology of organizational knowledge systems B. T. Pentland 19 Information Technology and Customer Service 555 Redesigning the customer support process for the electronic economy: insights from storage dimensions O. A. El Sawy and G. Bowles 20 Information Technology and Organizational Performance 588 Beyond the IT productivity paradox L. P. Willcocks and S. Lester Author index 609 Subject index 617 Contributors* B. S. H. Baker, Virgin Direct, UK (formerly Research Fellow in Business Innovation and Information Systems Strategies, Warwick Business School, Coventry, UK) I. Benbasat, University of British Columbia, Vancouver, British Columbia, Canada R. I. Benjamin, Robert Benjamin Consultants, Rochester, New York and School of Information Studies, Syracuse University, New York, USA G. Bowles, Storage Dimensions, Milpitas, California, USA T. H. Clark, Hong Kong University of Science and Technology, Hong Kong, China M. J. Earl, London Business School, UK (formerly with Oxford Institute of Information Management, Templeton College, Oxford University, UK) O. A. El Sawy, University of Southern California, Los Angeles, California, USA R. D. Galliers, London School of Economics, London, UK and Bentley College, Waltham, Massachusetts, USA (formerly with Warwick Business School, Coventry, UK) T. Goles, University of Houston, Houston, Texas, USA R. Hirschheim, University of Houston, Houston, Texas, USA G. P. Huber, University of Texas at Austin, Texas, USA Z. Irani, Brunel University, Uxbridge, UK J. Karimi, University of Colorado, Denver, Colorado, USA B. R. Konsynski, Emory University, Atlanta, Georgia, USA (formerly with Harvard Business School, Boston, Massachusetts, USA) R. Lambert, Cranfield School of Management, Bedford, UK A. L. Lederer, University of Kentucky, Lexington, Kentucky, USA (formerly with Oakland University, Rochester, Michigan, USA) H. G. Lee, Hong Kong University of Science and Technology, Hong Kong, China * Where a contributor’s institution has changed since publication of their article, both their current and former affiliations are listed.
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